sisvi international seminar · of the containers have been prolonged, and so it takes a period of...
TRANSCRIPT
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Annik Magerholm Fet, Alf Steinar Sætre, Jon Halfdanarson
SISVI International seminar: Innovating for a sustainable strategy
Summary in English
Oslo, 22. February, 2016
SIS
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NTNU Trondheim Postadresse: 7491 Trondheim
Norges teknisk-naturvitenskapelige universitet Besøksadresse: Alfred Getz vei 1
Fakultet for samfunnsvitenskap og teknologiledelse Telefon: 73 59 35 11
Institutt for industriell økonomi og teknologiledelse Telefaks 73 59 10 45
Org.nr. 974 767 880
Title: Innovating for a sustainable strategy
Report no.:
SISVI Report 2016-10
Project: Sustainable Innovation and Shared Value
Creation in Norwegian Industry
Project no.:
Contracting partners:
Norwegian Research Council
SINTEF Raufoss Manufacturing AS
Cooperating companies:
Plasto AS, Hexagon Ragasco AS, Raufoss Water & Gas
AS, Molde Kunnskapspark AS, Wonderland As, MRB
AS, Forsvarsbygg
Date: 22 February 2016
Number of pages: 12
Number of appendices: 2
Authors:
Annik Magerholm Fet
Alf Steinar Sætre
Jon Halfdanarson
Signature:
Responsible:
Department of industrial economics and technology
management (IOT),
Norwegian University of Science and Technology
(NTNU)
Signature:
Summary:
This report is a summary of the second international SISVI seminar, “Innovating for a
sustainable strategy”. The seminar was held in English, in Oslo.
Professor Robert G. Eccles from Harvard Business School, visited us to talk about integrated
reporting, materiality, identifying the most important ESG issues, and how to become a
sustainable company.
Robert G. Eccles is a Professor of Management Practice, and is the world’s foremost expert
on integrated reporting and one of the world’s leaders on how companies and investors can
create sustainable strategies. He is the Founding Chairman of the Sustainability Accounting
Standards Board (SASB) and one of the founders of the International Integrated Reporting
Council (IIRC).
Appendices:
Company presentations and Robert G. Eccles’ presentations.
Key words: Integrated reporting, ESG issues, Sustainable strategy, Performance frontier
Distribution/access: Open
Contents Participants (34) ......................................................................................................................... 2
Programme ................................................................................................................................. 3
Seminar summary (Norwegian) ................................................................................................. 4
Welcome & company presentations ....................................................................................... 4
The performance frontier ....................................................................................................... 5
How to become a sustainable company ................................................................................. 5
Group session ......................................................................................................................... 6
Hexagon Ragasco ............................................................................................................... 6
Plasto .................................................................................................................................. 7
Raufoss Water & Gas ......................................................................................................... 8
Wonderland ........................................................................................................................ 8
Forsvarsbygg ...................................................................................................................... 9
World tour of what goes on in the capital markets .............................................................. 10
Appendix 1 – Company presentations .........................................................................................
Appendix 2 – Robert G. Eccles’ presentations ............................................................................
Participants (34)
Participant Company/institution E-mail
Ole Vidar Lyngstad Plasto AS [email protected]
Øyvind Bjorli Plasto AS [email protected]
Thor Kamfjord Norner AS [email protected]
Lars Kristian Ølstad
Raufoss Water & Gas
Geir Haugen
Raufoss Water & Gas
Hans Kristian Rønningen
Raufoss Water & Gas
Torild Jørgensen Forsvarsbygg [email protected]
Jon Daniel Nesje Wonderland AS [email protected]
Hege Sjo
Nærings- og
fiskeridepartementet [email protected]
Marit Moe Bjørnbet Sintef RM AS [email protected]
Geir Ringen Sintef RM AS [email protected]
Arild Aspelund NTNU WP1 [email protected]
Kristine B. Fredriksen NTNU WP1 [email protected]
Alf Steinar Sætre NTNU WP2 [email protected]
Nhien Nguyen NTNU WP2 [email protected]
Ingeborg Gjærum NTNU WP2 [email protected]
Caroline Riegels Karlsen NTNU WP2 [email protected]
Solveig W. Skogan NTNU WP2 [email protected]
Michael M. Jenssen NTNU WP3 [email protected]
Line Figenschou NTNU WP3 [email protected]
Synnøve F. Dalen NTNU WP3 [email protected]
Helene Wangen NTNU WP3 [email protected]
Lene Erdal NTNU WP3 [email protected]
Marianne W. Koch NTNU WP3 [email protected]
Sigurd S. Vildåsen NTNU WP3/4 [email protected]
Annik M. Fet NTNU WP4 [email protected]
Jon Halfdanarson NTNU WP4 [email protected]
Ina Vikøren NTNU WP4 [email protected]
Nina Heir NTNU WP4 [email protected]
Synne Mari Pedersen NTNU WP4 [email protected]
Sunniva Bratt Slette NTNU WP4 [email protected]
Paritosh Deshpande NTNU WP4 [email protected]
Eirik Hamre Korsen NTNU Gjøvik [email protected]
Tom Johnstad NTNU Gjøvik [email protected]
Programme
10.00 – 11.30 Welcome & company presentations
The SISVI companies Plasto, Raufoss Water & Gas, Forsvarsbygg and Wonderland will give a short presentation of their company and their strategy for sustainability and innovation. Professor Eccles has requested that each company address the following issues in their presentations:
1. What are the 3 most important ESG (Environmental, Social and
corporate Governance) issues that really matter to you, positive or
negative?
2. What innovations (product, process or business model) are you
considering or working on that will change the slope of your
company’s performance frontier?
11.30 – 13.00 The performance frontier - Identifying ESG issues - Quantifying the relationship between financial and ESG performance - Innovative products, processes and business models - Communicating the company’s innovations to the stakeholders - Organizational barriers to change
13.00 – 14.00 Lunch
14.00 – 15.00 How to become a sustainable company Informal presentation with questions and discussions
15.00 – 16.00 Group session
Based on company presentations, the performance frontier and how to become a sustainable company, what could each company do differently?
16.00 – 16.55 World tour of what goes on in the capital markets The changing role of corporate boards 16.55 – 17.00 Thank you and wrap up 18.00 - Dinner at Stock Spiseri
Seminar summary (Norwegian)
Welcome & company presentations
Professor Alf Steinar Sætre opened the seminar by welcoming everyone, and introducing our
special guest; Professor Robert G. Eccles.
Robert G. Eccles is a Professor of Management Practice, and is the world’s foremost expert
on integrated reporting and one of the world’s leaders on how companies and investors can
create sustainable strategies. He is the Founding Chairman of the Sustainability Accounting
Standards Board (SASB) and one of the founders of the International Integrated Reporting
Council (IIRC).
The SISVI core companies(Plasto AS, Hexagon Ragasco AS and Raufoss Water & Gas AS),
Forsvarsbygg and Wonderland AS held short presentations. The company was briefly
introduced along with their most important ESG(Environmental, Social and Governance)
issues, and their main strategies concerning innovation and sustainability.
o Lars Kristian Ølstad (CEO) presented Raufoss Water & Gas.
o Torild Jørgensen (Head of environmental department) presented Forsvarsbygg.
o Jon Daniel Nesje (CEO) presented Wonderland.
o Geir Ringen (Sintef) presented Hexagon Ragasco.
o Ole Vidar Lyngstad (Research director) presented Plaso.
Each company presentation was followed by questions and comments from the audience
and Professor Bob Eccles.
Picture 1: Professor Bob Eccles lecturing the seminar
The performance frontier
Professor Bob Eccles presents the theory behind the Performance Frontier
What identifies The Sustainable Corporation?
Sustainability programs, or a sustainable strategy?
The risks and penalties of prioritizing financial over ESG issues.
The relationship between financial and ESG performance
SASB’s (Sustainable Accounting Standards Board) universe of ESG Issues
Organizational barriers to change
Capital market pressure for short-term performance
How to become a sustainable company
Professor Bob Eccles starts up the seminar after lunch by teaching us how to become a
sustainable company
Stage 1: Reframing the corporate identity
o Leadership commitment
o External engagement (Stakeholder engagement)
Stage 2: Codifying the new identity
o Employee engagement
o Mechanisms of execution
Creating a culture of sustainability
o Capacity for transformational change
Short-term incremental steps
Long-term transformational
o Innovation
o Trust
Group session The seminar participants were divided into groups, and were based the company presentations, and Bob Eccles’ presentations, going to discuss what each company could do differently.
Picture 2: Professor Bob Eccles presenting the groups for the discussions.
Here are the notes from the group discussions:
Hexagon Ragasco Identified ESG issues: Safety (S): This is the issue of greatest concern and priority today. Safety is a key factor as their product is made to encapsulate hazardous materials. Any safety breaches will have a potentially detrimental reputational effect and hence also impact the financials. Recycling (E): As of today, the company has no or little information about its end-users. They do not know who they are or for what applications they use their products. In this area there is a substantial potential to track and store more customer data (use of big data, customer registration etc.) so that it is possible to follow the products through its life-cycle. Especially disposal of the product is something that is not a challenge today, but that will be an issue in the future. The current life-span of the containers have been prolonged, and so it takes a period of 10+ years before the containers has to be replaced/disposed. Part of the casing can be recycled, but the fiber-container cannot be re-used for the same purpose. There has been conducted some trials where it is churned up and re-used for asphalt purposes, and this is something that could be further researched.
Corruption (G): As for other Norwegian companies (and in the Raufoss industry cluster), increased internationalization gives way for new challenges. The company is set to enter Saudi-Arabia, a country where there is high risk of corruption. Compliance needs to be of greater focus when expanding the business into new markets. Also, media has put more spotlight on Norwegian companies' engagement in corrupt countries, and this is matter that will continue to be in the public interest. This issue is material because it, like safety, have great reputational effect and impact on the financial results. Other points from the discussion:
Transparency/disclosure: Hexagon Ragasco is part of a larger group, and it is reasonable to expect a larger pressure from the group level when it comes to company disclosure on sustainability issues. Today, the company also has little involvement with various stakeholders. There is thus great potential to engage with a larger audience when it comes to developing a strategy to address ESG-issues.
Busines model: there was little evidence of innovations in the business model. Organization-wide changes like this has to come from the group level.
Gas as key resource driver for the business: Hexagon Ragasco has a perspective of gas as a viable energy resources in at least 50 years to come, and do not view gas as a fossil energy source as a threat to the company business model. Also, the company is diversified, meaning that their products can be used for other applications than propane gas (other gases).
Plasto Identified ESG issues:
Social issues:
Support local activities
Create jobs for the local society
Contribute to people staying in Åndalsnes
Build relationships to residents and local business
Economically viable:
o Free marketing
o Important for recruiting
o Expanding contact networks
Environmental issues:
Recycling of big plastic components from the marine sector
Establishing some kind of incentives for the marine sector to return their old and used
components
The plastic components needs transport and needs to be cleaned and shredded before they
can be reused. The complete cycle needs to be mapped and assessed.
Could have a major positive effect on the local society, for example if some new business
should be started to handle this process.
Governance Issues:
Plasto is a family owned business, which may be challenging in terms of corporate
governance
o Extra vulnerable, dependant of the family’s commitment.
o Someone within the family have to be both willing and competent enough to take
over, if the company shall stay family owned.
o The local anchoring is extra solid because of the familys ties to the local society.
Raufoss Water & Gas Identified ESG issues: Social issues:
The work-training centre in the industry park at Raufoss keeps the manual montage labour in
Norway. This contributes to valuable work experience for people in need of this, lower
labour expenses for RWG, which again prevents the need for outsourcing and unnecessary
transportation of the components.
Environmental issues:
The increasing use of composites in the fittings that Isiflo produce.
o Lower energy consumption in the production process
o Composite components has a lower weight, which leads to lower emissions per
product when it comes to transport.
o The environmental concern of emissions of lead from brass fittings is eliminated by
the use of composite fittings.
o The loss of water is substancially reduced with the use of composite fittings.
Governmental issues:
The expansion to new markets leads to a challenge relative to corruption. This is something
RWG has a strong focus on.
Wonderland Identified ESG issues: Circular economy
Assemble for disassembly
Establishment of a recycling network for used beds, example from France where customers
pay an extra fee when they buy the beds
Find new uses for recycled materials
Jon Daniel thinks this will be a requirement in the future, an industry standard, will therefore
be a potential competitive advantage for Wonderland to be ahead of this development. Will
also be good reputational wise, and a strong marketing opportunity
Type of materials
Polyurethane foam made from oil products, not environmental friendly, health hazard for
those who produce it
Textiles also of polyester types
Cotton production uses a lot of water
Need for alternative materials
Entails initial R&D costs
Quantify carbon footprint per bed
Establish a uniform way
Tried to use environmental product declerations, but not suitable for beds, need to be
improved
This is a criteria for some customers (hospitals/hotels)
Will strengthen their reliability as a supplier
Forsvarsbygg Identified ESG issues:
Energy efficiency in buildings
o Reduce operating costs
o Address the Norwegian department of defence’s strategies
Noise reduction from defence activities
o Increasing goodwill from local municipalities and communities
Value-chain management in construction and refurbishment activities
o Reducing risk
Making cultural properties available for society
o Giving back to society and improving image
o Revenues from events
World tour of what goes on in the capital markets The changing role of corporate boards
The board is responsible for looking after the long-term interests of the company.
Often two cultures in a company, CFO vs CSR, investors vs stakeholders.
Tension between market and regulation.
Collective action problem, system level, everyone blames each other.
Main question; how do you get system level change in a capital market?
o The relationship between asset owners and asset managers is key.
o What is needed to get concrete change in behaviour?
o Fiduciary duty, the common belief that board directors have a legal obligation to act
solely in the best interest of the shareholders.
Crucial to get the board of directors to take a position and get behind the material ESG issues
of the company to obtain a sustainable strategy.
The board should issue a statement on significant audience/materiality.
More on fiduciary duty: http://www.economistinsights.com/business-strategy/opinion/and-corporate-directors-report More on corporate disclosure and materiality: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2654199 http://youtu.be/Lsl-CFGctL8
Appendix 1 – Company presentations
Our Love of the Elements
WHERE QUALITY COUNTS – CHOOSE YOUR PARTNER WISELY
ISIFLO System
Perspective of the market
WeldingPlasticBrass
Welding
Plastic
Brass
Innovation from brass to composite
Reduced CO2 footprint
Social responsibility / share value creation: work training centre
Dare to be different!
- Immigrants- Drop-outs
from school- Unemployed
Challenges: Corporate Governance
New market possibilities in:
- Africa- Middle East
Areas with high degree of corruption and bribe
Isiflo Flexi-Sprint Technical data: PA12 based composite
Grip ring O-ring
Internal stop
Body
Installation depth
Push back ringSleeve
Area of applications: Pipes: PE,PEL,PEH (PE50,80,100) and PEXCold water 0-40°C / up to 16 bar
Material: Composite, a special glass reinforced PA12, developed for high strength and duration.Gives excellent strength in the area of threads
● STRONG ● SAFE ● FAST ● EASY
Nice to
meetYou !
Nice to
meetYou !
Thank you for your time
The Norwegian Defence Estate Agency
Green value creation
Torild Jørgensen, Head ofEnvironment- NDEA Specialistadvisory
The Norwegian Defence Estate Agency
Green value creation
Torild Jørgensen, Head ofEnvironment- NDEA Specialistadvisory
THIS IS WHO WE ARE:
The Norwegian Defense Estate Agency (NDEA) Located in the Defense sector
THE NORWEGIAN ARMED FORCES
USE, PRIORITISEAND MAKE DEMANDS
1
THE NORWEGIANMINISTRY OF DEFENCE
OWNS AND MAKES DECISIONS
THE NDEAADMINISTRATES, DELIVERS AND SAFEGUARDS
THE ADMINISTRATION MODEL
2 3
The biggest public sector propertyadministrator in Norway
■ 4 million square metresof building stock administrated
■ Divided between 12,500 buildingsand facilities
■ 75,000 square metres of space wasdisposed of in 2014
■Manages one of Norway’s largest forest portfolios
■Xx hectars natural areas■ We generate a turnover of NOK 7 billion
per year
Presentall of Norway
THE MISSION FOR THE ARMED FORCES
Social responsibility
NDEA supports the Norwegian Armed ForcesAgreed services and deliveries – plus consultancy
THE ADMINISTRATION MODEL
8
Directions for Environmental managemnet
Guidelines for env.management
Demands for safety steering
InstructionsFor env. management
UN
IT IN
DFE
NSE
ISO 14001
ENVIRONMENTAL POLICY AND STRATEGY
ACTION PLANS
MiljøaspektMål
Mission
UN
IT IN
ND
EA
ISO 14001
Hierarchy in the Defense sector regarding Environmental management
EnvironmentalStrategy2016 – 2020
ESG-issues
We protect theEnvironment
AN ENVIRONMENTAL STRATEGY FOR THE FUTUREThe aim of the strategy is to point at focus areas, and to prioritize the environmental work in the next four years
is based on sector guidelines, and public regulations the environmental management system follows the standard ISO14001
Three areas are designated as particularly important:
CLIMATE, ENERGY AND WASTE – USE OF RESOURCES
POLLUTION AND NOISE – ENVIRONMENTAL IMPACT
NATURE AND CULTURAL VALUES – SOCIAL CONTRIBUTION
STRUCTURE OF THE STRATEGY
AMBITIONOur main goals
ENVIRONMENTAL TARGETS Incorporated in the ordinary business scorecard
ACTIONS Distributed and concretized through the annual improvement plans
AMBITION
ENVIRONMENTAL TARGETS
ACTIONS
CLIMATE, ENVIRONMENT AND WASTENDEA should be an active contributor to reach Norway’s climate targets. Energy consumption, use of renewable energy and reduced use of resources are important elements in this effort.
THIS IMPLIES: 15% reduction of energy consumption for the operation of buildings Reduce greenhouse gas emissions by phasing out fossil fuels for heating of buildings and facilities Always consider environmentally friendly solutions for relevant buildings and renovation projects to be prepared for
future stringent regulations Focus on increased recycling and recovery in rehabilitation 65% recycling of industrial waste
POLLUTION AND NOISENDEA’s strategy is to have leading expertise where we have defense specific environmental challenges. Through proactive work we should avoid spills. NDEA shall have an overview of pollution and noise from the activity of the Armed forces, and continuously implement preventive and mitigating measures. We will work for a balanced regulatory framework to provide sustainable conditions for the Armed forces at the same time safeguarding society's interests.
THIS IMPLIES: Good internal control through environmental management according to ISO 14001 Competence on good environmental management, operation and development of the defense sector’s estate,
buildings and construction Good dialogue with the environmental authorities to ensure development of environmental standards and regulations
taking into account the Armed forces training needs, and society’s interests Provide good advice for the defense sector regarding noise and vibration impacts from own activities
NATURE AND CULTURAL VALUESAs property manager NDEA should contribute to secure biodiversity. The cultural heritages should be managed as sources of knowledge and as a source of experience for present and future generations, and to ensure that the cultural values is not lost.
THIS IMPLIES : Updated knowledge about the natural environment should be an element in planning and decision processes Preventing spreading, and combat occurrences of invasive species Remediation of contaminated sites should be based on evaluations of environmental benefit, ecological impact,
greenhouse gas emsissions and socio-economic benefit Follow the requirements of the Norwegian PEFC forest management standard for operating and managing range
and forest properties Keep updated overviews and proper marking of cultural and natural values in firing and training ranges Listed fortresses shall be protected as cultural heritage and made available to the public Be a center of excellence in managing, developing and consultancy of public cultural heritages
THE NORWEGIAN ARMED FORCES
USE, PRIORITISEAND MAKE DEMANDS
1
THE NORWEGIANMINISTRY OF DEFENCE
OWNS AND MAKES DECISIONS
THE NDEAADMINISTRATES, DELIVERS AND SAFEGUARDS
STAKEHOLDERS
2 3
The Norwegian people
The Parliament
The Government
The Ministry of DefenseThe Ministry of Defense
Municipalities
Local politicians
Neighbours
The Armed forces
Employees Employees
Innovations
ZEB in Bergen
waste as resources
Delivering hot water as energy sorce
WE PROTECT THE ENVIRONMENT
Wonderland – SISVI 22 Feb 2016
Jon Daniel NesjeMSc Physics & MathematicsCEO Wonderland AS since Dec 2011Previously 20 years in Oil & Gas IndustryChairman of the Board at The Association of Norwegian Furniture and Interior Industry
Facts about Wonderland Located in Åndalsnes, Norway
Factory: 6 000 m² Warehouse: 10 000 m²
About 100 employees– 65 in production/warehouse– 35 in admin/sales
Automated production Turnover 2015: 295 MNOK Owned by management
unique people unique beds
Vision
My bed – my Wonderland
MissionTo create and deliver personalized bed solutions with unique features and design
ValuesTrustwothyInspiringProfessional
Markets• Norway – 73 % (216 MNOK)
• Bohus, Møbelringen, Skeidar, Free
• Denmark – 16 % (46 MNOK)• IDEmøbler, Ilva, Sengespecialisten, Free
• Sweden – 8 % (24 MNOK)• Sova
• Benelux – 2 % (6 MNOK)• Other markets – 1 % (3 MNOK)
2015 figures
Environmental Issues • Multi‐material products
– textiles – OEKO‐TEX®– foam – CertiPUR‐US®– latex – OEKO‐TEX®, RFA– wood – ISO– steel, plastics– challenging to decompose
• Several local suppliers• Engaged in industry initiative to improve environmental and quality performance, e.g. through use of EPDs
Social Engagement• Sponsoring local cultural and sports arrangements
• Supporting cancer research– Instead of Christmas gifts to customers
• Donating outgoing products to humanitarian organizations, e.g. orphanage in Romania
• Partner with Norwegian Football Association in their Eat Move Sleep initiative
The overall goal of Eat Move Sleep is to improve public health through a holistic approach to healthy food, physical activity and quality sleep, particularly focusing on children and young people.
Corporate Governance• Several changes in ownership since 2004
– PE ownership has professionalized management and reporting structure, and governance framework
• Current management ownership is challenging from a governance perspective–Multiple roles– Requires strong “independent” board and external auditors
Plans going forward• Reposition the company
‐ from “expert of beds” to “expert of sleep”‐ work more closely with R&D institutions
• International expansion• Develop differentiating product features and service concepts‐ innovation throughout the value chain
• Margin improvement‐ make/buy assessments, improving production processes and logistics, supplier development program
• Strengthen the financial basis of the company‐ allow investments in new markets, innovation and production facilities
• Develop new distribution channels
Norwegian Brand and IndustryIn The Heart Of Norway
Innovations since 1955-Founded 1955 by Odd Stenerud
-3rd generation family owned
-Modern facilities in Åndalsnes, Norway
-Development from idea to market
-Leading by technology and innovation
-Research-based innovation
- 26 robots
- 20 Injection Molding machines
- 25 to 1500 ton clamp force
- 42 employes, 3 shift production, 24/7 for up to 6 lines
- ( unmanned with stands during weekends )
- Products range from under 1 gram to over 100 kg.
- Research, Design & Engineering
- Mold shop
- Automated production
- NS-EN ISO 9001:2008 & NS-EN ISO 14001:2004
Facilities
Production
49%
Administration11%
Prod.Tech.
29%
R&D11%
Workforce- 42 employees
Sales 2002 - 2015
0102030405060708090
100110
Revenue NOK x 10 000 Employees EBITDA
80% of annual revenue from new products- less than 5 years in production
80% of annual revenue from new products- less than 5 years in production
0%
10%
20%
30%
40%2015 2014 2013
Markets
Injection9% After-
pressure15%
Cooling29%
Plastification
44%
Eject part3%
Typical cycle Bracket, walk-ways ++• Client
-Akva Group ASA / Helgeland Plast AS
• Scope
-Develop design and production technology for large IM-products for fish
farming
-110 kg, largest injection molded product in Europe?
• Technology:
- Automatized unmanned production
- Product with larger volume than IM-cylinder
Spheres for buoyancy• Client
-PartnerPlast ( Marine Subsea Group )
• Scope
-Develop design and production technology for spheres used in
buoyancy modules down to 1500 mbsl.
-System for 3000 mbsl under development
• Technology
- Fully automatized process, unmanned production
- 16 hemi-spheres per cycle, spin-welded to 8 spheres
- 22 000 spheres in bag on pallet
Lamp covers• Client
-Glamox
• Scope
-Development of lamp covers for demanding applications on
ships and off-shore installations
• Technology
- Automatized process for adhesion with gasket and packing
Bedframe springholder• Client
-Wonderland
• Scope
-Adjustable hardness in beds
•Technology
-Endless molding, 500 meters on drum
-Product larger than cavity in mold - same principles use for seismic
-Automatized unmanned production
Pleat-heat exchanger• Client
-Sperre Coolers AS
• Scope
-Develop composite frames for new heat exchanger system
-More efficient maintenance and service, less down-time
• Technology
-Efficient production of re-inforced polymer components, from
idea to cost-effective production - EsKomp
R&D-activities 201515 R&D-projects co-funded by EU, The Research Council of Norway and Innovation Norway
-FiberComp-AkvaMould-ESKomp-SPORT-SISVI-Multimat-AstoR / Preservia-LEDlum-SFI Manufacturing -1 EC-project, CeraSphere-Arena - iKuben and i4Plastics➡KMB - Trollab, NTNU
-15 % of revenue invested in R&D-activities
Innovation-reactorSustainable Innovation and Shared Value Creationin Norwegian Industry
«…develop knowledge that strengthens the industry’s long-term competitive capabilities in a way consistent with the concept of shared value. This means that value is created in a manner that meets both financial and societal needs where the latter typically encompasses environmental and social aspects.»
- IPN
High Level Group
PolyCrash
Large productsEndless moldings
Seismic+ automation
The 3 Pillars of Sustainability- Long term owners
- Healthy economy- Long term jobs
- Local workforce- Skill development
- Friendly to the environment- Employees live within a 15 minutes drive- Renewable energy
External engagement and networking - Sharing technology and competence with external
companies and networks
- Plasto is participating in a number of different industrial, regional and competence clusters
- CEO is board member and leader in several different industrial networks, research programs, and academic faculty boards
High Level Group
A Friendly, Responsible CompanyPlasto is supporting sports and leisure for kids and young people.
Plasto is sponsor for Norsk Fjellfestival, RaumaRock, Rauma Cykkelklubb and World Base Race.
New possibilitiesPlasto is always looking for new innovative solutions
Enviromental
Aquaculture and fish farming industry has big challenges with disease control, waste and local pollution.Plasto will like to be an innovative partner helping its customers with new solutions
- Bioploymer application
- Offshore solutions
MEGA-moldingDevelop in-mold technology for large products (-in small quantities)- Bracket 630 - 110 kg – State-of-art today- 300-400kg in few years?
Recycling and reuse of polymer from fishery- and fish farming equipment- 8000 -10 000 ton of polymer based fishfarming
equipment is scrapped in Norway every year.- Plasto would like to develop processes that can
make the use of recycled material into new equipment
- Plasto would like to have a central position in the value chain in the reuse of this material
Appendix 2 – Robert G. Eccles’ presentations
SISVI ‐ International Seminar 2/25/2016
WP 1: Alf Steinar Sætre 1
Copyright 2012 © Professors Robert Eccles and George Serafeim
George Serafeim & Robert Eccles
Harvard Business School
Oslo - February 22, 2016
The Performance Frontier
“Innovating for Sustainability”
Copyright 2012 © Professors Robert Eccles and George Serafeim
Recognizes that a license to operate is given by society
Balance stakeholders’ interests and genuinely engages with stakeholders
Recognizes that trade-offs exist
Has a long-term orientation
Practices active governance
Uses integrated reporting
Focuses strategically on ESG issues that are the most “material” (have the greatest impact on the firm’s ability to create shareholder value)
Produces major innovations in products, processes and business models addressing those material issues
The Sustainable Corporation
2
Characteristics MM2
SISVI ‐ International Seminar 2/25/2016
WP 1: Alf Steinar Sætre 2
Copyright 2012 © Professors Robert Eccles and George Serafeim
Cutting carbon emissions
Reducing waste
Enhancing operational efficiency at large
Paying workers above-market wages
Sustainability Programs could include …
3
Addresses the interests of all stakeholders (investors, employees, customers, governments, NGOs, society)
Increases shareholder value while improving firm ESG performance
Takes into account what is truly material to the company’s strategy
Is realistic about tradeoffs between financial and ESG factors
Not to create Sustainability Strategy that …
Characteristics
Copyright 2012 © Professors Robert Eccles and George Serafeim
Foxconn in China
BP in the Gulf of Mexico
UBS and Swiss secrecy laws
Penalties for prioritizing financial over ESG issues can be severe
4
On the other hand …
Activities that help society, like voluntary emissions reduction, often create costs for the firm
How can companies overcome this predicament?
Balancing Act
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Innovation & Performance
5
SOURCE AUTHOR‘S ECONOM ETRIC ANALYSIS OF M ORE THAN 3,000 ORGANIZATIONSSOURCE AUTHOR‘S ECONOM ETRIC ANALYSIS OF M ORE THAN 3,000 ORGANIZATIONS
Minor Moderate Major
Level of Investment
Small Medium Large
Payback Period
< 2 years 2 – 5 years > 5 years
Risk Low Medium High
Adoption
Several companies in the sector or related secors have already adopted the innovation
Company is not in the first to adopt innovation, but is an early adopter
Company is the first in its sector or related sector to have adopted the innovation
Example Energy efficiency programs
Changing sourcing of raw materials to include environmental and social criteria
Reshaping governance, production, marketing, distribution processes, and product attributes to aligh a company‘s interests with societal welfare
The Performance Frontier
Copyright 2012 © Professors Robert Eccles and George Serafeim
Dow’s Solar Shingle integrates low-cost, thin-film CIGS photovoltaic cells into a proprietaryroofing shingle design that represents a multi-functional solar energy-generating roofing product
Vodafone’s M-PESA app offers mobile money transfer services in Kenya, Afghanistan andTanzania
Walmart’s Love, Earth jewelry line features 100% traceable gold and silver jewelry
Product Innovations
6
Innovations
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IBM’s Well-Being Management System is a “global, centralized system that links the company’soccupational medicine, industrial hygiene, safety, wellness and health benefits, strategicinitiatives and programs to IBM’s strategies covering manufacturing, research and development,sales and services worldwide”
BASF’s eco-efficiency analysis looks at environmental impact in proportion to a product’s cost-effectiveness, helping BASF, BASF’s customers and customers’ customers decide which choicesare most sensible ecologically and economically
Toyota’s CSR Boost-up Initiative allows staff to directly communicate with external stakeholders
Process Innovations
7
Innovations
Copyright 2012 © Professors Robert Eccles and George Serafeim
Pushing the Boundary of The Performance Frontier
8
Identify material ESG issues
Quantify the relation between financial and ESG performance
Innovate in processes, products, and business models
Communicate the company’s innovations to stakeholders
Pushing Boundaries
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SASB’s Universe of ESG Issues
9
Universe of ESG Issues
Environment
Social Capital
Human Capital
Business Model &
Innovation
Leadership & Governance
SASB ESG Universe
Copyright 2012 © Professors Robert Eccles and George Serafeim
SASB Materiality Map for Managed Care
10
ISSUES Health Care
Biotechnology Pharmaceuticals Medical Equipment & Supplies Health Care Delivery Health Care Distribution Managed Care
Climate Change Risk 3.75 3.75 1.25 0.75 0.75 1
Environmental accidents & remediation 0.75 1.25 1.5 1 1 0.75
Water use & management 1 1.25 1.25 1 1 1
Energy management 2.25 2.5 2.25 3.75 1 1.75
Fuel management & transportation 0.5 0.75 0.75 0.5 2.25 0.5
GHG emissions & air pollution 1 1 1.75 1 1 1
Waste management & effluents 3 3 2.5 2.25 1.25 0.75
Biodiversity impacts 1 0.75 1 1.25 1 1
Communications & engagement 1 1 0.75 1 0.5 1.25
Community development 0.5 0.75 0.75 1.75 1.25 0.5
Impact from facilities 0.5 1 1 4 1.25 1
Customer satisfaction 0.75 0.75 1 2.25 1 3
Customer health & safety 5 5 3 3 1.5 2.5
Disclosure & labelling 3 3 2.5 0.75 2.75 0.75
Marketing & ethical advertising 2.5 2.5 2.5 1.75 2 1.75
Access to services 4.25 4.5 2.5 3 3 3
Customer privacy 0.75 0.75 1 2.25 1.75 2.75
New markets 3.5 3.75 1 0.75 0.75 0.75
Diversity & equal opportunity 1.25 1.25 1 1.25 1.25 1.25
Training & development 3 2.75 2 2.5 1.5 2
Recruitment & retention 2.25 2.5 1.5 3 1.75 1.5
Example of Materiality Map
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Capital market pressure for short-term performance
Customer unwillingness to change or pay
Existing incentive contracts inside firms
Shortage of skills and expertise
Capital budgeting process
Organizational Barriers to Change
11
Barries to Change
Copyright 2012 © Professors Robert Eccles and George Serafeim
Shaping your investor base through communication and integrated reporting
Creating a sustainable brand through marketing campaigns or changing product characteristics
Aligning incentives within the organization
Hiring and training people
Adjusting the discount rate to take into account non-linear effects
Finding the Solution
12
Solutions to Change
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Sustainable is Powerful
For more info, visitwww.arabesque.com
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Copyright 2012 © Professors Robert Eccles and George Serafeim
How to Become a Sustainable Company
Professors Robert G. Eccles
Harvard Business School
February 2016
Copyright 2012 © Professors Robert Eccles and George Serafeim2
Increased commitment 2010 / plan to increase commitment in 2013 (%)
60
90
70
80
Consumer products
Financial services Energy and utilities
Conglomerate
40
50
60
7050 80
Ind. goods & machineryIndustrial services
Healthcare
Have sustainability permanently on the management agenda (%)1
Chemicals
AutomobilesMedia
Technology and telecom Commodities
Service industry (2013)
Mixed industry (2013)
Product industry (2013)
All industries 2010
Avg. 2013 = 70%
Sample size
Construction
1. 2012 results onlyNote: Com m ercial-specific survey data only – does not include Academ ic, Governm ental or Non-profit categoriesSource: 2012 BCG-M IT Sustainability and Innovation Survey
Overview
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How to Become a Sustainable Company
Source: Eccles, M iller and Serafeim (2012), Sloan M anagem ent Review
Reframing corporate identity
Leadership commitment
External engagement
Codifying new identity
Employee engagement
Mechanisms of execution
Broader range of people engage with external
stakeholders
Positive organizational attributes passed on to
next generation of leaders
Positive organizational attributes passed on to
next generation of leaders
Stage 1 Stage 2
How to become Sustainable?
Copyright 2012 © Professors Robert Eccles and George Serafeim
Have a personal commitment to
sustainability
Be knowledgeable about sustainability
issues and communicate about the long-term
and nonfinancial issues
Stage One: Reframing the Corporate Identity
4
Leadership Commitment
Stage One : Leadership Commitment
Have a long-term vision rather than a
detailed plan
Make a clear business case for
pursuing sustainable goals, and be
willing to take smart risks in pursuit of
those goals
Leaders must
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Stage One: Reframing the Corporate Identity
5
Stakeholder Engagement
Identify significant trends
Identify stakeholders that
represent these trends and
ensure they raise their
concerns
Stage One : Stakeholder Engagement
Credibly commit to contracting with
stakeholders on basis of mutual trust,
cooperation, and long-term horizon
Establish engagement process with key
stakeholders over time
Develop common understanding of relevant
issues over time
Copyright 2012 © Professors Robert Eccles and George Serafeim6
A Three-Phase Model for Stakeholder Engagement
Phase I: Establishing the context
Phase III: Reporting, Debriefing and Learning
Phase II: Addressing the Issue(s)
How Stakeholder Engagement?
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Stage Two: Codifying the New Identity
7
Employee Engagement
Identify bases of engagement
Articulate connections between employee contributions and the sustainability goals of the company
Enable cross-functional communication and idea exchange
Communicate impact, receive feedback to create dialogue
Stage Two : Employee Engagement
Copyright 2012 © Professors Robert Eccles and George Serafeim
Stage Two: Codifying the New Identity
8
Employee Engagement
Formal
Organizational structure, incentive, budget
targeting
Enterprise-wide management system to ensure
measurement and control
Resource allocation processes, e.g., capital
budgeting
Stage Two : Employee Engagement
Direct ties to performance evaluation
and compensation
Accountability processes that
measure results and ensure
objectives are met
Informal
Culture, norms, values, beliefs, stories
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Creating a Culture of Sustainability
9Source: Eccles, M iller and Serafeim (2012), Sloan M anagem ent Review
Trust
Capacity for transformational
change
Innovation
Stage I:Reframing
corporate identity
Stage II:Codifying new
identity
Creates and amplifiesCorporate Culture
Reinforces
Sustainable Culture
Copyright 2012 © Professors Robert Eccles and George Serafeim10
A Culture of Sustainability
Change Capabilities
• Short-term incremental
• Large-scale transformational
Changing the Rules or “Meaning”
Radical Improvement
Incremental Changes
Sustainable Culture
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A Culture of Sustainability
11
Trust
• Demonstrate that employees’ contributions are valued
• Consciously align actions with values
• Honour commitments
• Make decisions based on what is good for the business and society
Sustainable Culture
Copyright 2012 © Professors Robert Eccles and George Serafeim12
Discussion Questions
1. What are the major barriers to becoming a sustainable company?
Do you think these vary by sector?
Which sectors are most difficult for becoming a sustainable company?
2. How can they be overcome?
3. What is your own personal experience with a company trying to develop a sustainable strategy?
Do you know..?
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Sustainable is Powerful
For more info, visitwww.arabesque.com
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H A R V A R D | B U S I N E S S | S C H O O L
Copyright 2015 © Professor Robert G. Eccles
SISVI International Seminar
Oslo, Norway
February 22, 2016
Robert G. Eccles
Harvard Business School
Characteristics and Performance Consequences
of a Sustainable Strategy:
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Questions
Copyright 2015 © Professor Robert G. Eccles
Characteristics of sustainable firms
• Does the governance structure of sustainable firms differ from traditional firms and, ifyes, in what ways?
• Do sustainable firms have better stakeholder engagement?
• Do sustainable firms have longer time horizons?
• How do their information collection and dissemination systems for nonfinancial datadiffer?
Performance implications
• Could meeting other stakeholders’ expectations come at the cost of creating shareholdervalue since tradeoffs often exist?
• How can financial and nonfinancial (environmental, social, and governance)performance be achieved at the same time?
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Sample Construction
Copyright 2015 © Professor Robert G. Eccles
• Firms with an explicit emphasis on employees, customers, products, thecommunity, and the environment as part of their business model
• Adopted policies prior to CSR becoming widespread, less likely to havemeasurement error by including firms that are either “green-washing” oradopting these policies only for public relations purposes
• Introduce a long lag between our independent and dependent variables -mitigate the likelihood of biases that could arise from reverse causality
• Outcome: 90 companies (High Sustainability or Sustainable firms)
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Sample Construction
Copyright 2015 © Professor Robert G. Eccles
• Match each firm with another firm that has adopted almost no environmental and social policies throughout the 1990s and 2000s
• Exact matching on subsector and matching with closest neighbor on Size, ROA, MTB, Asset Turnover, and Leverage in 1993
• Outcome: 90 firms (Low Sustainability or Traditional firms)
Total assets ROA Leverage Turnover MTB
Sustainability N Average St. Dev. AverageSt.
Dev.Average St. Dev. Average St. Dev. Average St. Dev.
Low 90 8,182 28,213 7.54 8.02 0.57 0.19 1.05 0.62 3.41 2.18
High 90 8,591 22,230 7.86 7.54 0.56 0.18 1.02 0.57 3.44 1.88
p-value diff 0.914 0.781 0.726 0.703 0.927
Source: WorldScope
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Implications for Financial Performance
Copyright 2015 © Professor Robert G. Eccles
• Firms in the High Sustainability group might underperform because they
experience high labor costs by providing excessive benefits to their employees,
pass valuable business opportunities that do not fit their values and norms, such asselling products with adverse environmental consequences, and
deny paying bribes to gain business in corrupt countries where bribe payments arethe norm
• Firms in the High Sustainability group might outperform because they
are able to attract better human capital,
establish more reliable supply chains,
avoid conflicts and costly controversies with nearby communities, and
engage in more product and process innovations
H A R V A R D | B U S I N E S S | S C H O O L
Buy‐and‐hold Returns
Copyright 2015 © Professor Robert G. Eccles
• For High and Low Sustainability firms
• Value-weighted portfolios
• Stock returns
0.00
5.00
10.00
15.00
20.00
25.00
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
Low
High
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Buy‐and‐hold returns
Copyright 2015 © Professor Robert G. Eccles
• For High and Low Sustainability firms
• Return-on-Equity (ROE)
0
5
10
15
20
25
30
35
1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Low VW
High VW
Low EW
High EW
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Conclusion
Copyright 2015 © Professor Robert G. Eccles
High Sustainability firms are characterized by
distinct governance mechanisms which directly involve the board insustainability issues and link executive compensation to sustainabilityobjectives;
a much higher level of and deeper stakeholder engagement, coupled withmechanisms for making it as effective as possible, including reporting;
a longer-term time horizon in their external communications which ismatched by a larger proportion of long-term investors;
greater attention to nonfinancial measures regarding employees; a greateremphasis on external environmental and social standards for selecting,monitoring and measuring the performance of their suppliers;
a higher level of transparency in their disclosure of nonfinancial informationand
superior accounting and stock market performance in the long-term
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Questions for Discussion
Copyright 2015 © Professor Robert G. Eccles
• What are the underlying causal mechanisms?
• How can you identify high sustainability firms?
• How can you identify firms that are becoming highsustainability firms?
• How do you know if the market has already priced intheir superior performance potential?
• Over what time frame should you consider the returnon your investments?
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Corporate Governance
Copyright 2015 © Professor Robert G. Eccles
• Boards of directors perform a monitoring and advising role and ensure thatmanagement is making decisions in a way that is consistent withorganizational objectives
• Top management compensation plans align managerial incentives with thegoals of the organization by linking executive compensation to keyperformance indicators that are used for measuring corporate performance
• Prediction 1a: High Sustainability firms are more likely to have the board review the sustainability performance of the corporation
• Prediction 1b: High Sustainability firms are more likely to link executive compensation to sustainability metrics
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Corporate Governance
Copyright 2015 © Professor Robert G. Eccles
Sustainability Difference
Governance Low High p-value
Board
Formal Board Responsibility / Corporate Citizenship 21.6% 52.7% <0.001
Sustainability Committee 14.7% 40.9% <0.001
Compensation
Variable Compensation Metrics / Social Metrics 21.6% 35.1% 0.022
Variable Compensation Metrics / Environmental Metrics 8.1% 17.6% 0.011
Variable Compensation Metrics / External Perception Metrics 10.8% 32.4% 0.004
Source: SAM and ASSET4
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Stakeholder Engagement
Copyright 2015 © Professor Robert G. Eccles
• Engagement is necessary for understanding these stakeholders’ needs andexpectations in order to make decisions about how best to address them(Freeman, 1984; Freeman, Harrison, and Wicks, 2007)
• Prediction 2: High Sustainability firms have better stakeholder engagement practices
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Stakeholder Engagement
Copyright 2015 © Professor Robert G. Eccles
Sustainability Difference
Stakeholder Engagement Low High p-value
PriorOpportunities Risks Examination 2.7% 31.1% <0.001Stakeholder Identification 10.8% 45.9% <0.001Training 0.0% 14.9% <0.001
DuringConcerns 2.7% 32.4% <0.001Grievance Mechanism 2.7% 18.9% <0.001Common Understanding 13.5% 36.5% <0.001Scope Agreement 8.1% 36.5% <0.001Targets 0.0% 16.2% <0.001
AfterBoard Feedback 5.4% 32.4% <0.001Result Reporting 0.0% 31.1% <0.001Public Reports 0.0% 20.3% <0.001
Source: SAM
Time Horizon
Copyright 2015 © Professor Robert G. Eccles
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• Integrating environmental and social policies in the business model andoperations requires a long-term perspective
• Incurring short-term costs while expecting long-term benefits
Providing positive externalities and internalizing negative externalities
Building good stakeholder relations as part of a corporation’s strategy takestime to materialize, is idiosyncratic to each corporation, and depends on itshistory; such relationships are based on mutual respect, trust, andcooperation and such ties take time to develop (Choi and Wang, 2010)
Prediction 3: High Sustainability firms are more long-term oriented
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Time Horizon
Copyright 2015 © Professor Robert G. Eccles
Sustainability Difference
Measures of long-term orientation Low High p-value
Long-term vs. Short-term Investors -5.31 -2.29 <0.001
Long-term vs. Short-term Discussion 0.96 1.08 0.030
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Measurement of Nonfinancial Information
Copyright 2015 © Professor Robert G. Eccles
• Performance measurement is essential for management to determine how well it is executing on its strategy and to make whatever corrections are necessary (Kaplan and Norton, 2008)
• Reporting on performance measures to the board is an essential element of corporate governance, so that the board can form an opinion about whether the management is executing the strategy of the organization well
• Quality, comparability, and credibility of information is enhanced by internal and external audit procedures which verify the accuracy of this information or the extent to which standards are being followed
Prediction 4: High Sustainability firms are more likely to collect nonfinancial data
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Measurement of Nonfinancial Information
Copyright 2015 © Professor Robert G. Eccles
Sustainability Difference
Employees Low High p-value
HR Performance Indicators / Nonfinancial 16.2% 54.1% <0.001
KPI Labor / EHS Fatalities Tracking 26.3% 77.4% <0.001
KPI Labor / EHS Near Miss Tracking 26.3% 64.5% <0.001
KPI Labor / EHS Performance Tracking 89.5% 95.2% 0.871
Sustainability Difference
Customers Low High p-value
Customer Lifestyle 2.7% 5.4% 0.461
Geographical Segmentation 10.8% 18.9% 0.101
Potential Lifetime Value 2.7% 8.1% 0.164
Customer Generated Revenues 8.1% 18.9% 0.041
Historical Sales Trends 8.1% 16.2% 0.100
Products Bought 8.1% 14.9% 0.194
Cost Of Service 2.7% 6.8% 0.279
Source: SAM
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Measurement of Nonfinancial Information
Copyright 2015 © Professor Robert G. Eccles
Sustainability DifferenceSuppliers Low High p-valueEnvironmentalEMS 18.2% 50.0% <0.001Environmental Production Standards 25.7% 45.6% <0.001Environmental Data Availability 0.0% 12.3% 0.018Environmental Policy 0.0% 17.4% <0.001Product LCA 0.0% 6.6% 0.052SocialHuman Right Standards 5.7% 17.4% <0.001OHS Standards 25.7% 62.9% <0.001Grievance Process 0.0% 8.1% 0.039Labor Standards 8.1% 18.6% 0.020StandardsInternational Standards Compliance 0.0% 12.3% <0.001National Standards Compliance 8.1% 14.9% 0.057
Source: SAM
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Disclosure of Nonfinancial Information
Copyright 2015 © Professor Robert G. Eccles
• External reporting of performance is how the company communicates to shareholders and otherstakeholders how productively it is using the capital and other resources they have provided to thecorporation
• Prediction 6: High Sustainability firms are more likely to disclose nonfinancial data
Sustainability Difference
Nonfinancial disclosure Low High p-value
Quantity
ESG Disclosure - Bloomberg 17.86 29.90 <0.001
ESG Disclosure - Thomson Reuters 36.91 46.38 <0.001
Coverage
Sustainability report covers global activities 8.3% 41.4% <0.001
IntegrationNonfinancial vs. Financial Discussion 0.68 0.96 <0.001
Social Data Integrated in Financial Reports 5.4% 25.7% 0.008
Environmental Data Integrated in Financial Reports 10.8% 32.4% 0.011
Source: SAM, Bloomberg ,and ASSET4
H A R V A R D | B U S I N E S S | S C H O O L
Evidence of Investor Appetite for Integrated
Copyright 2015 © Professor Robert G. Eccles
• According to a 2014 Ernst & Young survey on “Tomorrows Investment Rules,”institutional investors want a clearer view of what is material and want it directlyfrom the company:
• Materiality is a key concept that emerged from this survey. Investors were morelikely to value information which came directly from the company itself ratherthan from third-party sources. In addition, among those that never considerESG information in their decision-making process, the main reason forrejecting it was that they felt it was not material
• Two new tools that may accelerate the adoption of Integrated Reporting by theinvestor audience:
• Statement of Significant Audiences and Materiality
• Sustainable Value Matrix
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Table Four
Copyright 2015 © Professor Robert G. Eccles
US Supreme Court SASB
GRI
CDP
AccountAbilityIIRCIASB
FASB
SEC
Materiality
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Materiality
Copyright 2015 © Professor Robert G. Eccles
Materiality: Nonfinancial Accounting Standards
The SEC does not distinguish between financial and nonfinancial information
Strong sector influence for nonfinancial (environmental, social, and governance)
Materiality is entity-specific
Materiality is binary
Materiality requires judgment
Materiality should ultimately be decided by the board of directors
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Integrated Reporting
Copyright 2015 © Professor Robert G. Eccles
“An integrated report is a concise communication about how an organization’s strategy, governance, performance and prospects, in the context of its external environment, lead to the creation of value in the short, medium and long term”
Source: Integrated Reporting <IR>
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Integrated Reporting: Value Creation Process
Copyright 2015 © Professor Robert G. Eccles