sioitis - tatra banka presentation

5/28/2018 SIoITIS - Tatra Banka Presentation

1/20

CASE STUDY

Strategic Issues of IT/IS in Tatra Banka, a. s.


2/20

Tatra Banka

1990

Modern universal bank

1st private bank in Slovakia

3rd biggest Slovak bank

Member of Raiffeisen Bank International

www.tatrabanka.sk
http://www.tatrabanka.sk/http://www.tatrabanka.sk/


3/20

Tatra banka group

Tatra leasing

Tatra asset management

Tatra billing

Centre of living

Supplementary pension insurance of Tatra

banka Tatra banka foundation


4/20

Facts

700 thousand clients

3 366 employees

155 business locations

330 ATMs

82 awards from 21 announcers


5/20

Products

Account and payments

Loans

Cards

Savings and investments

Treasury

Private banking


6/20

Innovations

Voice biometrics for Dialog Live

Tatra banka VIAMO

Mobile contactless payments

Contactless debt cards

Tatra banka Smartphone mobile application

Scanner of documents


7/20

3 areas of IT with positive

business impactsAwarded from Global Finance:

Best Consumer Internet Bank in Central andEastern Europe

Best in Mobile Banking worldwide

Best Web Site Design worldwide


8/20

Internetbanking of Tatra

Banka

first Internet banking in Slovakia - in 1998

first generation:

change password

look at the online status and accounttransactions


9/20

now: the third generation (2011,in cooperation with Unicorn Systems)

Inovative features:

filtering of transactions a quick search, create and manage templates for domestic

payments, Quick Payment function, ability to export to pdf and csv formats, show balance and product development in the

charts...


10/20

Mobile banking of Tatra

Banka introduction of the application in 2010 as the first

native mobile application created for Internet

banking in Slovakia

application Tatra banka is available for iOS, Androidand BlackBerry 10

possible to check the status of accounts, creditcards, securely send money orders, view madepayments or movements on credit cards...


11/20

Other applications: Mobile payments (for contactless

mobile phone payment),

takaTB(authorization and authenticationtool to work with electronic banking),

ArtConsulting (Catalogue artworks for privatebanking clients),

Tatra banka Viam

(for easy sending money)


12/20

Webpage of Tatra banka

Redesign of website (in 2012):

faster and more intuitive navigation,

products are available with just a click, added various interactive tools such as

calculators, guides to products, simple comparison

Preferred way of contacting banks for clients is achat window - Tatra ChatTB - or online call

accessible directly from the website of the bank.


13/20

The main page of www.tatrabanka.sk


14/20

Added value through IT

implementation

quicker and easier work with Internet

banking,

increase the quality of displayed data,

efficient use of the Internet connection,


15/20

strengthening its position as a technologyleader on the Slovak market,

new development opportunities offunctionality and of Internet banking services.


16/20

Business Impacts

in 2012 a number of domestic paymentorders increased also in the unstableeconomic situation of almost 4%,

in foreign payments, the increase in thenumber of transactions was even bigger -more than 14%


17/20

proportion of transactions madethrough these distribution channelsconfirms that the innovations

immediately gain the favour of clients

especially thanks electronic distributionchannels through which it was entered morethan 95% of the total number of executedpayment orders


18/20

0

2

4

6

8

10

12

14

16

18

20

2007 2008 2009 2010 2011 2012

Number of Domestic transactions via

Internet banking

Source: annual reports of Tatra Banka, a.s.


19/20

2012 2011 2010 2009 2008 2007Share of internet

transactions in total

transactions 95% 90% 90% 85% 85% 83%

The percentage of internet transactions in totaltransactions is gradually rising, therefore it is clear

that the bank will continue to strive to develop

electronic banking, and so fulfill the requirements andexpectations of their clients and this also bring a great

advantage in competition with others banks.


20/20

Thank you for your attention!

sioitis - tatra banka presentation

Documents