simplicity luxury and service
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Simplicity, Luxury, and Service“I have the simplest tastes. I am always satisfied with the best.”
-Oscar Wilde
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Luxury HospitalityServices
In order to become a destination in it’s own right, a
property needs to build a reputation for outstanding
customer service.
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RethinkIn the Hospitality Industry the main goal is guests’ ultimate
satisfaction, their expectation to receive it and our way of
delivering it!
Progress has been made in the past years, but have we gone off
track, trying to correct the situation with discounts, clever
and catchy promotions and wasting marketing money?
It’s time to reconsider what makes a memorable experience.
guests are becoming more discerning, more experienced,
more aware and no longer swayed by our claims of value. As a result, they are becoming more
demanding.
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Hospitality Professionals can learn to ameliorate the management of the critical and crucial guest experience with a new strategy.
Endorse the relationship with the guests, as their perception and values indicate their expectations and needs.
Analyze and assess by matching guests, products, services and staff.
Guest-centric Policy
It requires an investment from hoteliers to be innovative and enter the realm of
excellence.
The goal was to assess resources, realign processes, personnel and services and then compete with
advantage, meeting the expectations of our valuable
“invitee.”
In the past years every industry has made a turn to being more guest
oriented. Consequently companies had to make their transition by
reengineering, re-designing, etc.
No where is this more important than the Hospitality industry. Guest
satisfaction should be the driving factor for change and improvement.
Refresh
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Customer LoyaltyAnticipate your guests’ needs.
Indulge your guests’ desires.
Excellent Customer Service leads to a high level of customer loyalty.
Loyal customers promote you by Word of Mouth.
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Customer LoyaltyAnticipate
Make the most use of loyalty programs by keeping track of guests’ preferences and anticipating their requests and desires.
Have their favorite newspaper or type of pillow in their room upon arrival.
Welcome your beloved guests, provide delicious in-room gifts with a friendly personal touch.
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Customer LoyaltyIndulge
Offer your guests at their arrival or departure, homemade delights; present your gift with flair and
originality. People appreciate and remember the gesture!
Offer your guests freshly ironed crisp linen with a signature
monogram. Caress them with velvet bath and skincare products.
Enrich your services and tingle your guests senses! An experienced Spa
Manager knows how to create a unique treatment menu that will
relax and rejuvenate your guests.Remember, spas can be found everywhere...but the best spa comes from the best therapist!
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Customer Loyalty
Word Of Mouth
Organize your Guest Relations Dept. with fully trained
personnel. Offer personalized services and quirky little extras to stand out from the crowd!
Guests need to get more than just a superb room and exquisite
bathroom amenities. Regale them, they will promote your authenticity inexpensively!
Even your youngest guests, growing up with you, can be your
best ambassadors!
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Our Strength Is Our PeopleΝeeds have to be diagnosed, competent people need to be found, trained by modern and systematic means, in order to
constitute the cornerstone for a smooth operation, which transforms simple service into a unique experience of total
satisfaction.Train your employees well!
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Implement “Outstanding Hospitality”. All staff must reflect this behavior: the basis of performance is strictly Guest Satisfaction. And, those employees
who excel with this value proposition must be rewarded.
Every interaction and approach with
guests has to emphasize that you will care for them, attend to their needs and that their concerns and business
are valued.
This is not a new model, but its application to Hospitality is now being introduced. We need to focus more on
gaining the guests’ loyalty and engaging them, meeting, exceeding and formulating their expectations,
managing their experience better and then on creating a real value and
marketing our uniqueness.
Re-value
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Simplicity and grace, the way to offer signature class service. Charm and your welcoming staff are both essential ingredients for even more awe-inducing
hospitality moments.Keep it simple!!
“Simplicity is the ultimate sophistication.” ― Leonardo da Vinci
Simplicity