Kathleen Militello

Business Development Manager

ksmilitello@apacmail.com

585-249-9301

Financial Overview NASDAQ APAC 2009 Annual Revenue: $293.2 1st Quarter 2010:

Revenue up 16.4% Net income grows to $0.12 per diluted share Ended Q1 with $40.7M in cash and no outstanding borrowings

Business Overview Leading BPO company since 1973 27 client relationships serving more than 90 unique

programs Global delivery model: U.S., Philippines, Dominican

Republic and virtual workforce solution Approximately 12,000 employees in 15 facilities

worldwide

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We brought 2009 to a very successful close, growing with both new and existing clients despite the tough economic environment, and maintaining our top-tier industry operating margins. We accomplished our

goals by combining high quality with cost effectiveness in all aspects of APAC's operations. - Mike Marrow, CEO and President

We brought 2009 to a very successful close, growing with both new and existing clients despite the tough economic environment, and maintaining our top-tier industry operating margins. We accomplished our

goals by combining high quality with cost effectiveness in all aspects of APAC's operations. - Mike Marrow, CEO and President

At Home: 200 workstations Tucson AZ (1): 854 workstations Tucson, AZ (2): 700 workstations Utica, NY: 475 workstations Corpus Christi, TX: 370 workstations Tampa, FL: 677 workstations Newport News, VA: 717 workstations Cedar Rapids, IA: 602 workstations Davenport, IA: 807 workstations Green Bay, WI: 898 workstations La Crosse, WI: 442 workstations

Headquarters:Bannockburn, IL United States

Locations:

Cubao: 1,933 workstations Alabang 1: 1,296workstations Alabang 2: 442 workstations Leyte: 850 workstations

Philippines Locations:Nearshore Locations:

San Isidro, Dominican Republic: 860 workstations

Global FootprintGlobal Footprint

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APAC’s Vertical Market approach allows for an industry-specific focus, as well as cross-pollination of best practices across verticals

Focus on strategic vertical markets ensures compatibility, excellence and depth of knowledge

Financial Services Healthcare and Insurance Publishing and Media Travel and Entertainment Communications and Technology

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Support Channels Phone Web Email Chat Direct mail and fax Order Entry Document Processing

Delivery options Offshore Nearshore Domestic Virtual work solution Employee rebadge

Today’s difficult economic conditions underscore the many benefits of outsourcing customer care. We are in a unique position to help our clients reduce costs while

simultaneously boosting their customer satisfaction. - Mike Marrow, CEO and President

Today’s difficult economic conditions underscore the many benefits of outsourcing customer care. We are in a unique position to help our clients reduce costs while

simultaneously boosting their customer satisfaction. - Mike Marrow, CEO and President

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Noteworthy Accomplishments: JD Power & Associates Award won by our client

three years in a row for Highest Customer Satisfaction Created and executed formal feedback mechanism

for caller feedback regarding their website APAC was their sole customer service provider at

the time the awards were received The Black Book of Outsourcing ranked APAC

as the top overall provider in 2009 in five key categories, including end-to-end outsourcing solutions, technical support outsourcing solutions, and insurance outsourcing solutions

Consecutive Contact Center Solutions Magazine CRM Excellence Awards Gold Level MVP Awards

“We are extremely pleased with the dedication and service that APAC, on behalf of Hotwire, gives to our customers helping us win this coveted award for the second

consecutive year.”Eric Grosse, SVP and General Manager Hotwire.com

Highest Customer Satisfaction J.D. Power Award 2006-2008

“We are extremely pleased with the dedication and service that APAC, on behalf of Hotwire, gives to our customers helping us win this coveted award for the second

consecutive year.”Eric Grosse, SVP and General Manager Hotwire.com

Highest Customer Satisfaction J.D. Power Award 2006-2008

Compliant with the following industry practices:

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HIPAA URAC PCI SAS70

Client Satisfaction We are in the business to service our clients and their

customers Satisfied clients expand their business and refer more

business to APAC Our clients write our paychecks

Profitability Profitability is a habit of every successful company Profits are required for growth and opportunity Our profitability works with, yet competes with, Pillar #1

Revenue Growth We do not grow for the sake of growth New business must be profitable (Pillar #2) New business must be within our ability to execute (Pillar #1)

People We are a people business Everyone has an important role Those that are passionate about their role will be successful

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“It is clear that customer service is a competitive differentiator and a major factor in customer longevity.”

- Frost and Sullivan

“It is clear that customer service is a competitive differentiator and a major factor in customer longevity.”

- Frost and Sullivan 7