sigma - confederation of indian...

Confederation of Indian Industry

LEAN SIXSIGMA

Volume 1 | Issue 1 | March 2017

N E W S L E T T E R

BusinessResults

Capabilty &DNA Building

CustomerSatisfaction

Revenue Enhancement

Productivity &Delivery

Quality &Reliability


LSS Newsle�er | March 20172

With the Lean Six Sigma Team completing two years of engagement with Industry and members, the focus is now to

deliver business results through breakthrough projects and deployment of Lean across processes.

The Lean Six Sigma Project Competition completed its ten years with over 60 projects participating from industries

ranging from Banking, Insurance, Pharma, Automotive, Engineering etc competing under four broad categories,

namely Discrete Manufacturing, Process Industry, Service/IT/ITES and Customer Facing Projects. The number of

entries have doubled over the last 2-3 years.

The year 2017 commenced with the First Symposium on Quality Improvement Methodology at Mumbai conducted

jointly with the Indian Statistical Institutes. Keeping in mind the future industry needs, special sessions on Analytics,

Robotic and Process Transformation for Business Processes have been planned.

The CII IQ team is undertaking three projects at Infosys BPO, Aditya Birla Financial Services Ltd and Gujrat Borosil as

partners in transformational change programs. At Infosys BPO, the Lean Deployment for select accounts is in their

deployment and deliver stages. The project is now getting extended to their Pune and Chennai locations. Besides

Lean, our team is also in touch with their client organization to provide solution on Advanced Capacity

Management & Optimization Practices.

At ABSL, with the completion of the first batch of the Green Belt program for their operations team, participants are in

various stages of project competition. Given the positive response from the participants, the program is now being

extended to their Sales Team, with each member working on projects like Sales Productivity Improvement,

Enhancing Customer Satisfaction etc.

At Gujrat Borosil, the effort is to improve work environment, enhance productivity and yield through involvement of

the workforce and front line supervisors.

I hope that this second edition of the LSS Newsletter is useful and we looking forward to your valuable suggestions

and feedback in the support of this National cause.

R Mukundan

Chairman, CII Institute of Quality &

Managing Director, Tata Chemicals Limited

Chairman’s

Message


Tenth National Competition on Lean Six Sigma, Bangalore

CII Six Sigma Competition is organized every year at the national level. Based on the successful completion of the

10th National Competition, plans are afoot to conduct the 11th edition this year. The competition will be conducted

at TWO levels. Selected projects at the regional level will be compete at the National level. CII took the initiative of

conducting the Six Sigma competitions to bring all the industries who were implementing improvement

methodologies on one common platform to propogate cross learning and continuous improvement. The first

competition was launched in the year 2007.

In SIX SIGMA initiatives, the projects are driven from the Top and they are classified in the categories of defect

reduction, productivity improvement, cost reduction and customer satisfaction. Appropriate approaches and

techniques are decided for doing the investigation and implementing with countermeasures for improving the

processes. To ensure that the work done by varied industry is provided with a platform, the competition is being held

in five different categories as given below.

As every year, this year too, the competition will be conducted in 2 phases. Phase I being the Regional level (at

Mumbai, Pune, Chennai, Bangalore and Gurgaon), followed by the Phase II, National level competition at

Bangalore. Keeping the focus on Business and Rigor of Deployment, the evaluation criteria will be as follows

3LSS Newsle�er | March 2017

Category 3Improvements in

Continuous and Bulk Manufacturing

Organizations

Category 1New Product

Development and Customer Facing

Projects

Category 2Improvements in Service, IT and

ITES Organisations

Category 4Improvements in

Discrete Manufacturing Organization

Category 5Improvement in

Transaction Processes

The Objectives of the Competion are:

To share various case studies done through Six Sigma methodology by different organizations.

To Learn the key/ best practices through the successful case studies and interact with Six Sigma practitioners for

hands-on usage of the techniques, approach and methodology

To get exposed to various innovative tools and techniques used for making Process improvements.

Benefit from this competition:

This Conference will bring together SIX SIGMA professionals, academicians and key people from Indian Industry to a

common platform to share the best practices and learn from successful case studies. This would be a unique

opportunity for the technical executives including Master Black Belts, Black Belts and Green Belts to exchange ideas

and views and share their success stories to improve the capabilities of their business processes. This will help the

Organizations to benchmark their approaches and methodology with others.

Project Selection:

The projects will be selected by a group of jury from Industry who are directly involved in Six sigma initiatives.


Tenth National Competition on Lean Six Sigma, Bangalore

4 LSS Newsle�er | March 2017

Prizes

From each of the category, one best project will be selected for the trophy and one runner up project will be

selected. Certificates of participation will be given to the Team Leader and the two team members who will be

presenting the projects

COMPETITION 201722 - 23 May 2017, Bangalore

EntriesInvited

First

LEANCII Institute of Quality is pleased to announce the first

edition of the CII Lean Competition on 22 - 23 May 2017,

Bangalore. Over the last couple of years, many

Companies have deployed lean in their endeavour to

provide higher value to its customer and deliver faster

and better product and services at lower costs. Keeping

this in mind, CII Institute of Quality is launching its maiden

edition of CII National Lean Competition this year.

For further details contact Mamta: +91 9986012818, [email protected]

CATEGORIESCategory 1: Deployment of Lean at Suppliers' Place

Category 2: Deployment of Lean across a given plant or facility of a manufacturing, service, IT/ITES organisation

Category 3: Lean Deployment in Gemba / Workplace by Workmen and Front Line Supervisors


Symposium on Quality Improvement MethodologyCII-IQ LSS team conducted a Joint Symposium with Indian Statistical Institute on Quality Improvement Methodology

on 27 – 28 February 2017 at Mahindra & Mahindra, Kandivali, Mumbai.

Participants of the Event

There were deliberations on the following challenges

Changing Business Scenario – How to achieve breakthrough results and meet customer's stated and implied

need?

Is Business Analytics totally different than that off Six Sigma or Lean? Is there any connectivity and in what way?

Can the existing practitioner take up the role of BA?

Methodology & Tools - Does these methodologies address the strategically issues, business growth or are they

limited to operational excellence?

Certification and Competency - Are the practitioner's competency adequate for all the above?

Special Talks were held on

Business Transformational Process

Robotics for Process Excellence

Analytics for Operational Transformation

Four Broad Themes

Lean and Six Sigma –

Journey so far and

challenges

From Process

Improvement to Business

Transformation

Emerging Approaches

and Future Readiness

Challenges facing

the profession of Quality

GMR Group, Marico Ltd, Capgemini, TCS, 3M India, Jubilant Food Works Ltd, Gunnebo India, Mahindra and Mahindra Ltd., Tata Chemicals Limited, Intelenet Global Services, Lupin Pharmaceuticals, Aditya Birla Financial Services Limited, Indian Railways, Brakes India Private Limited, Idea Cellular, ICICI Bank.

Speakers from Industry included



6 LSS Newsle�er | March 2017

CII IQ’s Certification Programmes on Lean & Six Sigma

Certification Course on Lean Manufacturing - The Toyota WayThis intensive course, spread over 4 days, is designed to present

Lean Methodologies in line with its original source , with

many of the practical tools, techniques , concepts and

working methods.

The Course Covers: Elements of TPS and Lean, Waste types,

Guidelines for Lean value stream, Simulation Plug Game(to

eliminate waste),Process Standardization ,Value Stream Mapping

,Quick Changeover (SMED), Production Levelling by mix and

volume. Pull System types, Skill Management, Why – Root Cause Analysism, Sustaining a Lean Culture, A3 Problem

Solving, Lean Deployment Framework, Case Study – II (AVB, Simens, Reliance Power) & Visit to the Shopfloor

CII Lean Practitioner & Six Sigma Green Belt & Black Belt Certification Course

The Lean Practitioner and Six Sigma Green Belt Certification

Program is a 5 days intense program aimed at building capability

on Lean Six Sigma Concept and Methodology. The medium of

learning included, Class Room Instructions, team exercises among

the participants, case studies and completion of projects in their

respective work area.

The Lean Expert and Six Sigma Black Belt Certification Program is a

5 days program. The participants need to be Green Belt Experts to

attend the Six Sigma Black Belt course with a overview of DMAIC, DFSS, DMADV, 5D, Six Sigma Methodology

The Course Covers : Identification and Prioritization of Improvement opportunities, Getting Stakeholder buy-in and

managing change, Kano Model, Development of Team Charter and calculating financial gains, SIPOC -Supplier,

Input, Process, Output, Customer, Voice of Customer, Concept of Quality Function Deployment, Descriptive Statistics,

Process Capability and Assessing the Process Entitlement, Various Statistical Tools like Graphical Analysis, MSA, TOH,

ANOVA, DOE, Detailed Value Stream Mapping, Lean Concepts – Specifying Value, Identify the Value Stream,

Creating Flow, Creating Pull, Visual Management, Process Standardisation, Capacity Planning and Management,

Introduction to Analytics (Data Partitioning, Cluster Analysis and Factor Analysis), Control Chart and Control Plans,

Case Studies presentation from companies with leading practices.

Six Sigma Master Black Belt Certification ProgramThe program is aimed at building leadership capability on application of advanced tools and leading strategic

change programs for their organizations. The participants must already be Certified Black Belts from a reputed

institution and currently playing a leadership role in their organization.

The Course Covers : Approaches like DMAIC, DFSS, DMADV, 5D, Lean, Stakeholder Assessment, Aligning programs

with business objectives and setting governance, Advanced Analytical Tools – Multivariate Analysis, Multiple

Regression, Simulation, Process Modelling and Optimisation, Robust Design , Innovation – Softer Aspects , Theory of

Constraints, VSM and Lean Concepts – Specifying Value, Identify the Value Stream, Creating Flow, Creating Pull,

Visual Management, Process Standardisation, Capacity Planning and Management, Case Studies presentation from

companies with leading practices


Success StoryAditya Birla Financial Services - MumbaiCII IQ did the Lean Six Sigma Green Belt Phase – I

Program for Aditya Birla Financial Services Limited for

21 participants from various group companies on 9-

11 Nov 2016.. Each of the participants have taken up

an improvement project in their respective work area

which will lead to significant improvement in

Efficiency, Effectiveness and customer satisfaction.

The Second Batch was conducted with 32 managers

from the Sales and HR departments . Post the

satisfactory completion of two phases of training and

project, participants will be awarded the CII Institute

of Quality Green Belt Certificate. A series of such

programs at various levels are planned over the next

few quarters.

Study Mission to the Best Practicing Six Sigma CompaniesCII IQ also organizes best practice mission to successfully practising Six Sigma Companies across India. This study tour

is specifically designed to provide opportunities to participants to adopt the Lean and Six Sigma methodologies

which will help sustaining results in today's competitive world. This study tour is valuable as participants will get first-

hand insight and experiences from the visited company. Participants are usually taken to Sona Koyo Steering

Systems Ltd, Maruti Suzuki Ltd, Toyota Kirloskar Motor Pvt Ltd., Hindustan Coca Cola Beverages Ltd, ABB Ltd, Mahindra

& Mahindra and Madura Garments.

Objective of the mission

Provide opportunities for participants to absorb best

practices by seeing the tools and techniques in action

at the plant.

Understand how successful Production System is

implemented for the success of a manufacturing

enterprise in today's competition.

Observe how these plants utilizes problem solving tools

and me thodo l og i e s t o ach i e ve s ucce s s .

Access to the company's good practices

Lean Deployment and Capability Building at Infosys BPOThe Lean Six Sigma Team is supporting the Infosys BPO in deployment of

Lean for select accounts from define to delivery stage. The assignment

involves Leadership Engagement Workshops, Lean Practitioners and

Lean Expert workshop and actual mentoring of projects in the

workplace. The objective of the program is to improve Efficiency,

Effectiveness and Customer Satisfaction. The rigor and speed of

deployment has been appreciated by one of the end clients.

With the results delivered so far the assignment has got extended to Pune and Chennai location. Besides Lean, the

team is also in touch with the client organization to provide solution on Advanced Capacity Management &

Optimization Practices.



ABOUT CII INSTITUTE OF QUALITY

CII Institute of Quality is the leading authority in Quality Enhancement among organization and industries. Over the past century,

CII has provided Indian Industries with the support, systems and tools to make a mark in the competitive world. It is realized that

the best way to enhance an organizations competitiveness was through the quality route.

What started as the Total Quality Management Division (TQMD) in the mid-eighties has now evolved as CII Institute of Quality. As a

champion of the Quality movement, CII-IQ is powered by the responsibility of enriching the lives of its members, improving their

workplaces and making the world a better place by applying quality tools, techniques and systems. CII-IQ provides the best of its

kind training and consulting services to organizations to help improve their performance and set a standard of excellence.

CII IQ has tied up with several international organizations to bring their best practices in India. It has helped several organizations

improve their Total Quality Management Systems besides helping them win recognitions.


The Mantosh Sondhi Centre

23, Institutional Area, Lodi Road, New Delhi – 110 003 (India)

T: 91 11 45771000 / 24629994-7 * F: 91 11 24626149

E: [email protected] * W: www.cii.in

CII Institute of Quality

The K N Shenoy Centre

Near Bharat Nagara II Stage,Viswaneedam Post,

Magadi Road,Bangalore 560 091, Karnataka,India

Tel: +91 80 23580315/ 2328 9391- 6085 Fax : +91 80 23580314

E: [email protected] W: www.cii-iq.in

Anurag SeksariaPrincipal Counsellor & Head Lean Six SigmaCII Ins�tute of Quality+91 99022 [email protected]

Mamta RaiExecu�ve OfficerCII Ins�tute of Quality+91 99860 [email protected]

LSS TEAM

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