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© Siemens AG 2013 All rights reserved.

E S SR WP PL

Siemens Wind Power Service Offering you a broad range of Selected Services

Tristan Wallbank

V JORNADAS INTERNACIONALES DE ENERGÍA EÓLICA

Contents

Introduction to Siemens and SWPService

Service Product Portfolio

• SWPS-200A

• SWPS-300W

Selected Services

• Unscheduled Service • Basic Training

• Technical Support • Modernizations and Upgrades • Siemens Remote Diagnostic Services

• Spare Parts

Customer Testimonals

Latin America – Getting closer to our customers and emerging markets

•  Our Target: become one of the top turbine suppliers

for the Latin American market by offering:

•  Commercial presence to support Latin American market growth

•  Products and Solutions of:

•  High quality

•  High reliability

•  Best performance fit

•  High competitiveness

•  Services: •  Close an quick response to our customer’s

requests by strengthen its local presence

•  Service concept from technical assistance to Maintenance Programs

•  Development of local supply chain, identify potential partners for further cooperation and agreements

§ Mexico City

Local Sales

§ São Paulo

Business Hub for Brazil

§ Santiago de Chile

Local Sales § Buenos Aires

Local Sales

§ Montevideo

§ Siemens Uruguay S.A.

§ Lima

Local Sales

Local strong presence - Siemens Uruguay S.A.

Established as Regional Unit since March 2011

- 42 employees

-  O&M Service contract for

12 years for Punta del Tigre Combined Cycle

Power Plant.

- 

Recognized leader With 30 years of experience in the wind industry

Our performance

§  30 years of experience servicing wind turbines

§  Service wind turbines in over 20 countries world wide

§  75% of employees are based close to customers in four regions

§  Leading service provider in the offshore market

Siemens turbines serviced globally*

SWT-1.0 and SWT-1.3

SWT 2.0 and SWT 2.3

SWT 3.6 SWT-6.0DD SWT-3.0DD

2384

786

33%

13298

10921

82%

1919

1912

99.6%

228

228

100%

18

18

100%

Geared Turbines Direct Drive Turbines

* Figures correct as of 31st Dec 2012

Installed capacity in MW

Serviced by Siemens in MW

Penetration rate %

Wind Service division throughout South America

Personnel

§  Local talent fully trained on active projects prior to project

commencement. “Training on the Job”

§  Highly skilled delegates in supervisory roles supporting local

staff development

§  Goal to being 100% locally operated

§  Global, Regional & Country resource sharing

Distribution Center

§  Reviewing distribution center for Chile to service Chile/Peru

§  Distribution center already exists in Brazil

§  Increases parts availability

§  Decreases downtime

§  Reduces import complexities, a known delay in

supply chain

E S SR WP Service Product Portfolio Selection of Service Programs for on- and offshore projects

Selected Service Products

Unscheduled Service

Service Tools

Basic Training

Remote Diagnostic Services

Technical Support

Condition Monitoring Reporting

Wind Farm Operations

Component Warranties

Mods & Ups

Spare Parts

Extended Service Scope

Offshore Selected Services

Siemens Wind Power Service Programs

Complexity

Valu

e

Scheduled Service

SWPS-100B (Basic)

Scheduled Service

Availability Warranty

SWPS-200A (Availability)


Scheduled Service



SWPS-300W (Warranty)



Scheduled Service


SWPS-420O (Offshore Availability)


Offshore Logistic Solutions

SWPS-430O (Offshore Warranty)


Scheduled Service





SWPS-100B (Basic)*

Extended TSA

Siemens Service Portfolio Flexible duration for Siemens Service Programs

TSA

SWPS-420O (Availability) and 430O (Warranty)


5 years (minimum SA term)

10 years 20 years

*Only applicable post TSA (Turbine Supply Agreement) warranty

** WTG and country dependant


15 years

Possibilities of extended availability and parts warranties up to 20 years coverage**


Unscheduled Service

Service Tools

Basic Training


Technical Support




Mods & Ups

Spare Parts




Complexity

Valu

e

Scheduled Service

SWPS-100B (Basic)

Scheduled Service




Scheduled Service






Scheduled Service







Scheduled Service





E S SR WP Service Product Portfolio Service offering: SWPS-200A

SWPS-200A Onshore service program maximizing availability

Standard Services §  Perform Service and Maintenance work according to latest processes

and procedures. §  Provide basic consumables according to manuals §  Supply skilled and certified labor for the standard service §  Perform service of all lifting and safety equipment in WTG

Day to day activities §  Allocate Operations manager responsible for site §  Provide site service manager responsible for organizing the daily work

at site §  Manage and perform work in accordance with latest version of

processes & procedures §  Carry out inventory mgt for spares and tools §  Maintain log-book for each wind turbine

Maintenance Planning

Scheduled Maintenance


Customer communication §  Submit monthly report (monthly availability figures, major outages, planned

service works for the following month) §  Report verbally to customer in case of any accident §  In case of a major defect provide customer with a technical defects report §  Communication and response to customer requests §  Inform customer of any observed damage/irregularities

Site Communication

High availability warranty is standard §  The 200A as standard includes a 95% Availability Warranty averaged over

the contract term with a 3 month allowance of 90% for the running in period in the first year.

§  Incentive sharing mechanism for warranted availability over 96% §  25% Siemens share for additional availability (96% - 97%) §  50% Siemens share for additional availability (above 97%)




§  Software updates of M-system and TCM park server §  Early fault detection of fast and slowly developing damages §  Offers better mobilization of crane and components §  Basic fault finding §  Backup of TCM data §  Turbine monitoring including “notification report” in case of failure §  Monitoring of blades natural frequency for detection of cracks.

Siemens Vibration Diagnostics

§  Online troubleshooting and support for all products delivered by Siemens Wind Power

§  Online support for service questions and spare part supplies §  High resolution data analysis of faults to support trouble shooting of

difficult issues §  Technical follow up

Technical Support


§  (24/7/365) including alarm management §  Remote resetting §  Notifications §  Logging of events §  Web Pilot System §  Data backup §  User administration and Monthly reporting


Remote Monitoring

§  SCADA and network support §  Remote Troubleshooting and remote resolution (when

possible) §  Relevant updates to SCADA, Ibox, Switches etc. §  WTC3 controller administration, support and monitoring of

WTG setup and software. §  Update support when replacing electronic components in

WTGs.

SCADA and WTC3 Controller Support


Option to extend scope to include: §  Balance of Plant is not part of normal SWP scope and is therefore

handled separately from project to project §  Operations Management is not part of normal SWP scope and is

therefore handled separately from project to project (e.g. coordination of electrical infrastructure, civil works, extended site planning, grid connector interface communication)

BoP and Operations Mgt

Option to buy modernizations to installed fleet §  Turbine performance improvement upgrades §  Life time extension upgrades §  Technical upgrades to allow for regional law changes e.g. §  Software upgrades to increase wind park performance All modernizations & Upgrades are sold separately from existing service packages.

Modernizations & Upgrades Optional

Optional


Broad spectrum of trainings offered optionally §  Familiarization training potentially included as part of TSA offering §  Broad range of trainings offered from extensive Training Catalogue. §  Optional to any Siemens Service contract. §  Trainings including:

§  Environmental, Health and Safety §  Wind Turbine Specific §  Technical

Training Optional


Unscheduled Service

Service Tools

Basic Training


Technical Support




Mods & Ups

Spare Parts




Complexity

Valu

e

Scheduled Service

SWPS-100B (Basic)

Scheduled Service




Scheduled Service






Scheduled Service







Scheduled Service





E S SR WP Service Product Portfolio Service offering: SWPS-300W

SWPS-300W Comprehensive long term component warranty cover

Parts warranty risk covered §  Siemens service program offering full parts warranty for

the agreed term (duration up to 20 years – project specific).

§  Program is offering peace of mind, reduced risk of unexpected O&M cost and also more predictable O&M costs.

§  Choice of pricing based on turbine output aligning incentives with Siemens or a standard fee per turbine per year.

§  Flexibility to add crane to SWPS-300W scope. §  Participation in strategic spare part pool, securing quick

delivery of any spare parts needed for your wind farm. §  Major and minor wind turbine components covered from

tower flange to top on nacelle, including blades (force majeure events excluded)

§  Extra work (labor) performed to replace defect parts is also included in the scope

Parts Warranty

Modernizations & Upgrades (Mods & Ups) Ensuring your turbine is state of the art as when you bought it…

Increasing power output

Allowing for changes in e.g. grid codes

OPC Solutions

Advanced Grid Performance

Power Curve Upgrades

Upgrades of safety features

Siemens R&D commitment to ensuring turbines are always optimized to perform best

Siemens Remote Diagnostic Services Vibration Diagnostics (vibration analysis on critical turbine components)

Siemens can provide quick scan of global fleet of Siemens turbines as a preventive measure for fleet wide irregularities/early damage detections.

Siemens vibration diagnostics carries out early detection of slowly developing damages allowing for optimized service planning (e.g. mobilization of crane) reducing downtime, service cost and increases WTG output.

Siemens vibration diagnostics is actively used in R&D on monitored components for better reliability. In current and future designs.

Siemens vibration diagnostics is certified by Germanischer Lloyd providing you with a 3rd party quality stamp of our capabilities.

With an OEM vibration diagnostic system installed insurance companies will often allow for better insurance conditions for your wind farm.

Siemens vibration diagnostics carries out early detection of fast developing damages, resulting in preventive repair of components and prevention of fatal breakdown and consequential downstream damage.

Siemens offering world class vibration diagnostic capabilities

Siemens Vibration Diagnostics CASE 1: Slow developing bearing damage

Main Bearing Damage (see illustration) •  A main bearing damage is a slow developing damage, as seen in the illustration below. In

this particular case Siemens will notify you that the turbines can be kept producing electricity until planned exchange of component.

•  This allows for 1) a visual inspection of the damage and 2) the possibility of optimizing for component exchange, including e.g. mobilization of crane.

•  Expected remaining life time of the main bearing after the exchange is another 4-12 weeks.

1) Inspection request when vibration level reach mask maximum.

2) Visual inspection in the WTG 13 days later to find there is a damage to the main bearing

3) 4 weeks from visually inspecting the damage, the main bearing is exchanged and vibration levels become normal again.

Catching faults before they develop into serious issues is an art that Siemens masters

Siemens Vibration Diagnostics CASE 2: Fast developing gear damage

High Speed Pinion Damage (crack in tooth – see illustration) •  A high speed pinion damage is a fast developing damage, as seen in the illustration below.

•  A high speed pinion damage will automatically result in a shut down of the WTG to prevent consequential damage and the customer will be notified.

•  The exchange of a high speed pinion does not require heavy crane.

Waterfall plots covering monitoring in a period of a little less than1 month.

The turbine is automatically shut down to prevent consequential damages. 4 days has passed from first waterfall plot indicating damage until turbine is shut down.

When component is sourced the exchange can take place. Only service crane is needed to carry out lifting of high speed pinion.

Catching faults before they develop into serious issues is an art that Siemens masters

Basic Training A broad range of trainings supplied at 4 training centers

Safety Training

WTG Specific training

Technical Training

Siemens training courses are exclusively offered at Siemens Training Centers in locations: Brande (Denmark), Bremen (Germany), Newcastle (UK) and Orlando (US).

Siemens Rescue TowerTM

Utilization of New Technologies Service at the Touch of a Button – iPad pilot

§  Service technicians require service manuals, safety documentation, service checklists and warranty instructions

§  The electronic system enables technicians to complete their ‘paperwork’ faster

§  In one month service technicians in Texas managed to service 12 instead of the planned 10 turbines

Siemens Energy Services Wind Power Vast experience in servicing on- and offshore wind farms

Nysted offshore wind farm, Denmark: 166 MW

King Mountain onshore wind farm, USA: 278 MW

Middelgrunden offshore wind farm, Denmark: 40 MW

World’s first offshore wind farm Vindeby, Denmark: 5 MW

Horse Hollow II onshore wind farm, USA: 300 MW

Burbo Banks offshore wind farm, UK: 90 MW

Whitelee onshore wind farm, Scotland: 322 MW

Rødsand II offshore wind farm, Denmark: 207 MW World's largest offshore wind farm Greater Gabbard, UK: 504 MW

‘91

‘01

‘00

‘03

‘06

‘07

‘10

Smøla I+II onshore wind farm, Norway: 150 MW ‘05

Lillgrund offshore wind farm, Sweden: 110 MW ‘08

‘09

Customer Testimonials What do our customers say?

“As a big vendor in our total portfolio of wind turbines, Siemens is an important business partner. We are working together on projects like Nysted Offshore Wind Farm, Middelgrunden, Horns Rev 2 and Burbo Banks and it is very important for our business that Siemens meets our needs. We appreciate the wide variety of services offered and the expert knowledge their engineers bring to our major service operations.”

“It is very important to us that Siemens Wind Power has a local service set up, as this means an improved response time in information and resources”

Thank you for your attention

E-mail: [email protected]

[email protected]

[email protected]

siemens.com/wind

Questions & Answers

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