short courses 2011 semester 2

shortcourse.swinburne.edu.au • Business • Information Technology • Trades

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CRICOS Provider Code: 00111D The information contained in this course guide was correct at the time of publication, June 2011. The university reserves the right to alter or amend the material contained in this guide. Production information: Printed with vegetable-based inks on paper manufactured under the ISO14001 environmental management systems standard. SP0802-30-0511

Swinburne University of Technologyn any qUeSTIonS? Telephone: 03 9214 4440 (option 1) Email: [email protected] Website: shortcourse.swinburne.edu.au

Short Courses and Professional DevelopmentJuly–December 2011

Main roads

n Campus loCations

Croydon campus12–50 Norton Road, Croydon 30 km (40 minutes by train) from the CBD

Train: Croydon station on the Lilydale line. From the station it is a 10-minute walk to campus, or you can take the 737 bus.

Parking: on campus for free.

Hawthorn campus (main campus)John Street, Hawthorn 6 km (10 to 15 minutes by train) from the CBD

Train: Glenferrie station on the Belgrave, Lilydale and Alamein lines. The station is in the heart of the campus.

Tram: Number 16 tram along Glenferrie Road to St Kilda and the CBD.

Parking: on campus at an hourly rate up to $6.50 all day.

lilydale campusMelba Avenue, Lilydale 40 km (50 minutes by train) from the CBD

Train: Lilydale station on the Lilydale line. Campus is a 15-minute walk from the station.

Bus: the 680 bus regularly travels between the station and campus.


prahran campus144 High Street, Prahran 5 km (10 minutes by train) from the CBD

Train: Prahran station on the Sandringham line. The station is a two-minute walk from campus.

Tram: Number 6 tram passes by the campus. Numbers 78 and 79 travel along Chapel Street, while Numbers 5 and 64 travel nearby on Dandenong Road and Number 72 on Commercial Road/Malvern Road.

Bus: Number 216/219 and Number 220 travel along Commercial Road/Malvern Road.

Parking: off campus ticketed.

Wantirna campus369 Stud Road, Wantirna 25 km from the CBD (close to Knox City Shopping Centre)

Train and bus: catch the train to Ringwood station (Belgrave and Lilydale lines) and then the 664 bus, which will drop you off at the campus entrance.

By car: campus is located near the intersection of Burwood Highway and Stud Road.


Welcome!

Swinburne’s School of Business is pleased to launch the Short Courses and Professional Development Guide for July to December 2011.

Swinburne is well known for delivering innovative and industry-related programs. We offer courses beginning at short course level, through to certificates, diplomas and postgraduate programs.

School of Business programs are designed to offer practical application within a work environment – they are all about making a difference. We pride ourselves on responding to current business needs, and we are continually adding new programs to our suite to meet new trends and industry demands.

Our new professional short courses and skill set programs provide a stand-alone learning opportunity with the added advantage of leading to a qualification in a range of business disciplines.

We offer our programs across our five Melbourne campuses, and many of our courses are also available online. We can also customise a program to meet the specific needs of your organisation and even deliver in your workplace.

Wishing you all the best in your learning experience!

Brad Hosking Executive Director School of Business Swinburne University of Technology

Partnerships with Industry

Swinburne University of Technology, previous Australian winner of the Large National Training Provider of the Year award and best University in Melbourne for teaching and learning for the last five consecutive years, has the expertise, capacity and capability to design, develop and deliver customised solutions for human capital development challenges faced by industry.

These solutions, developed in partnership with clients addressing specific skill, competency and knowledge development requirements can be delivered at the workplace, on-campus or a blend with online support, are designed to maximise benefits to employers and their people.

A University that has been in the forefront of engaging with industry, both small and medium enterprise and ASIC-listed, Swinburne offers contextualised short courses, executive development programs and both award-bearing and non-award training.

Our industry engagement specialists are experienced in designing programs that align to corporate strategic priorities and access facilitators with many years of experience in the diverse industry sectors.

Swinburne partners with organisations across a broad range of areas – including banking, insurance, hospitality, automobile, construction, logistics and technology sectors – achieving real returns on investment in human capital development.

Ranjit Gajendra Director Business Development and International School of Business Swinburne University of Technology

Business and Professional Development 3

Real Estate 14

Business Skill Sets 16

Information Technology 18

Trade Skills 21

Fast-Track Business Qualifications 23

Graduate Certificates 25

Online Business Qualifications 29

Registration form 31

Campus locations 33

Contact us 34

Contents

1

Accounting, Diploma 30Administration and Office Skills 7AHRI Professional HR Short Courses 11Aspiring Supervisor Skill Set 17AutoCAD 19

Bookkeeping 9Business and Professional Development 3Business, Certificate III 16Business Administration, Certificate III 7Business Administration, Certificate IV 16, 30Business, Diploma 24Business Management, Graduate Certificate 25, 27Business Skill Sets 16Business Writing Skills 6

Career Change 4Commerce, Graduate Certificate 28Communication and Interpersonal Skills 5Communication in the Workplace 7Computerised Bookkeeping 20Contract Management 6Conveyancing 7Create and Achieve Business or Personal Goals 4Creating Teams that Matter 15Creating an OTM Plan for Personal Success 15Creative Writing 6Customer Service 5, 7

Dealing with Difficult People 5Developing Leadership Qualities 3DreamWeaver 19

Editing and Proofreading 6Effective Team Leadership 3Effective Workplace Relationships 5Electrical Contractors Registration 21Emotional Intelligence 5Essential Skills for the New Manager 3Event Marketing and Management 8Exporting and Importing 8

Facilitation Skills 3Fast-Track Business Qualifications 23Finance and Investment 9Financial Management for Non Accountants 9Financial Services, Certificate IV 30Frontline Management, Certificate IV 30

Graduate Certificates 25Grammar Essentials 6

HR Management, Certificate IV 30HR Management, Diploma 10, 24Human Resources 10

Information Technology 18Intellectual Property Management Skill Set 17International Business, Diploma 24Introduction to Computers 19Investing in Real Estate 9Investing in the Stockmarket 9

Leadership 3Legal Transcription Skill Set 16

Manage Budgets and Financial Plans 9Management 3, 15Management, Diploma 10, 17, 23Managing for Maximum Performance 10Managing Innovation Skill Set 17Managing Legal Contracts 6Marketing and Sales 8Marketing, Diploma 23Medical Office Receptionist 7Medical Terminology 7Medical Transcription Skill Set 16Micro Business Operations, Certificate III 16MS Office 18MS Project 6, 19MYOB 20

Negotiation Skills 5

Office Skills 7Online Business Qualifications 29Organise Workplace Information 7

Personal Development 4Planning for Success 4Positive Work Skills 4Presentation Skills 5Project Management 6Project Management, Certificate IV 24, 30Project Management, Diploma 24, 30Public Speaking 5

Quickbooks 20

Real Estate 9, 14Recruiting for Success 10Relationship Management 15Return to Work or Study Skill Set 16REVIT 19Rewarding Success 10Risk Management 6

Sales 8Shorthand 7Small Business 8, 17Small Business Contracting Skill Set 17Small Business Financial Management 17Small Business Home-Based Business 17Small Business Management, Certificate IV 16, 30Solar Grid-Connect Training 22Solid Works 19Stand-Alone Power Systems 22Strategic Industrial Relations Management 10Stress Resilience and Work Life Balance 4

Take Control of Your Career 4Thinking Outside the Box 4Time Management 4Touch Typing 19Trade Skills 21

Web Design 19Welding 21Write Effective Business Documents 7Writing and Editing 6Writing Policies and Procedures 6

Index

2

KNOWLEDGE HELPS TO GET YOu FROM WHERE YOu ARE TO WHERE YOu WANT TO BE. LEARN, REFRESH OR IMPROVE WITH OuR BuSINESS AND PROFESSIONAL DEVELOPMENT COuRSES.

Leadership and ManageMent

Effective Team LeadershipTeam leaders or supervisors wanting to develop their skills in human relations to inspire respect, commitment and superior work performance from their team through positive leadership would benefit from undertaking this course.Enhance your position as an effective team leader by optimising the talents of your team and developing an inspirational workplace. This participatory course covers skills including motivation, coaching and performance enhancement through positive discipline and grievance handling.C TEALB23C Tue 9am–4:30pm 9 AugH TEALB24H Wed 9am–4:30pm 9 Nov1 day $395

Essential Skills for the New ManagerThis workshop is specifically designed for newly appointed managers, team leaders and supervisors, or those who aspire to these positions of responsibility. Experienced managers and supervisors who have had little or no formal management training would also benefit from attending this course.Improve your performance in first level management or prepare yourself for promotion. Learn to use situational leadership to improve results with effective communication skills, coaching for improved performance, positive discipline, handling employee complaints and conflicts, and results oriented motivation techniques.H ESSMB32H Thu 9am–4:30pm 15–29 SepM ESSMB33M Tue & Wed 9am–4:30pm 18–25 OctW ESSMB34W Thu 9am–4:30pm 17 Nov–1 Dec3 days $795

Developing Leadership QualitiesThis short course is ideal for managers who need to use a variety of strategies for dealing with operational and staff management issues.What does it mean to be a born leader? Is it something that comes naturally? Do you need to develop the skills to manage a group of people? They say that leaders are born with the ability to enthuse. But why settle for just managing when you can develop the ability to lead and inspire a group of people? This workshop will teach you the various approaches you can take to ensure you communicate effectively and efficiently. You will also learn how to delegate and deliver like an exceptional leader, leading with passion and influence.H DEVLJ52H Tue 9am–4.30pm 5 JulH DEVLJ53H Tue 9am–4.30pm 2 AugH DEVLJ54H Tue 9am–4.30pm 6 SepH DEVLJ55H Tue 9am–4.30pm 4 OctH DEVLJ57H Tue 9am–4.30pm 8 NovH DEVLJ58H Tue 9am–4.30pm 6 Dec1 day $395

Facilitation SkillsRecommended for leaders who have responsibility for organising and facilitating any type of meeting or workshops in the workplace.This program will focus on how to get the most out of meetings and workshops in the workplace. Learn how to make them enjoyable, productive and meaningful when time is at a premium.H FACSJ10H Wed 9am–4.30pm 5 Oct1 day $395

n Course information and registration: (03) 9214 4440 (option 1), www.shortcourse.swinburne.edu.au

Managing for Maximum Performance course, see page 10 Management Skill Sets, see page 17

SHorT CourSES

Business and Professional Development

n Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirna

personaL deveLopMent

How to Create and Achieve Business or Personal GoalsPeople wanting to learn how to set and achieve goals for their business and personal life would find this course beneficial.Learn how to discover what you want in your business and personal life and how to get it. By the end of the course you will know how to create clear and specific goals and how to create a step by step plan of how to achieve it. You will also learn what to do and how to not give up when things don’t go to plan.H ACHGB1H Thu 9am–12.30pm 13 OctM ACHGB2M Tue 9am–12.30pm 6 Dec1 session $275

Positive Work SkillsFor anyone in the workforce who wants to perform at their personal best and gain enjoyment through maintaining a positive focus.Did you know that if you focus on positive outcomes you can live up to ten years longer, be forgiven quicker for your mistakes, be half as likely to get depressed and be able to perform up to four times better. Positive Work Skills will show you how to enhance your positive focus. using a combination of positive psychology and proven practical techniques, Positive Work Skills will teach you how to be more resilient and, as a result of increased resilience, be happier almost regardless of the circumstances. Positive Work Skills will improve both your outlook and output and the learning will be supported by the takeaway DVD ‘Practical Happiness’ (included in course fee).H POSWJ33H Wed 9am–4:30pm 10 AugH POSWJ34H Wed 9am–4:30pm 2 Nov1 day $395

Planning for SuccessBusiness owners, individuals, supervisors and senior managers who need to focus on the strategic direction of their work/business and create an effective plan for execution would benefit from attending this course.Secure success in your business today by learning how to focus and stay focused on the important things that positively impact your bottom line! Discover how to make effective choices when faced with increasing demands and responsibilities. An absolutely essential course for all business owners who are serious about a long and profitable future in business.

H PLSuB1H Wed 9am–1pm 3 Aug1 session $295

Thinking outside the BoxThis workshop would be ideal for anyone involved in coming up with ideas, innovations, solving problems etc.Discover various, refreshing thinking processes, that are guaranteed to boost creativity that are an alternative to the old brainstorming method. Learn how to approach problems or challenges in a new refreshing way that will deliver a multitude of innovative ideas and solutions to tired old problems.

H THIBB1H Wed 9am–4:30pm 23 Nov1 day $395

Stress resilience and Work Life Balance ConceptsThis program is designed for anyone wishing to gain insights into where they’ve come from, where they are now and how they can plan to be where they would like to be in the future.Do you sometimes feel that you’ve lost direction in the midst of the push/pull of work and life? Is it important for you to balance your work priorities with your life goals? Would you like to explore future options? What does success mean to you? What motivates you? What makes you happy? This workshop is a combination of work life balance principles and ways to become more resilient, especially in managing stress. Learn easy-to-apply approaches to living a less stressful life by gaining insights into how you can better steer your life in the direction you choose by becoming more empowered, confident and goal oriented.

H MFMCJ3H Tue 9am–4.30pm 13 Sep1 day $395

Take Control of Your CareerTo be prepared for an interview; a current, relevant resume is an important document at any stage of your career. Ideal for those entering or re-entering the work force, wanting to make a career change, seeking promotion, internal or external job or thinking of volunteering.Write a resume, get an interview, secure the job. That’s how it happens if you’ve taken responsibility for your career. So, the next move is up to you, but are you ready? No one gets a job from a resume alone. It’s a marketing tool to get an interview, where you must present in a confident and positive manner. This course provides the skills and techniques to create an effective resume and interview manner to get the job you want.

H CONCB1H Thu 6–9pm 15 & 22 Sep2 sessions $295

Efficient Time ManagementThis workshop is ideal for anyone who feels frustrated, overwhelmed, stressed or unproductive as a result of their workload, conflicting priorities, information overload and the constant source of interruptions they receive each day.How do busy professionals manage their time and workload in a world of increasing pace and intensity? How can you stay on top of existing work while coping with a constant flow of new information and tasks, which usually arrive by email? To avoid feeling frustrated, overwhelmed, stressed and unproductive, you need to prioritise and balance the demands on your time and communicate effectively with managers, colleagues and staff. This workshop will help you seperate your most important tasks and activities from time-wasting distractions and interruptions so you can improve your productivity and long-term success.

H TIMEB1H Wed 9:30am–4pm 10 AugM TIMEB2M Tue 9:30am–4pm 18 OctC TIMEB3C Thu 9:30am–4pm 17 Nov1 day $295

4


CoMMuniCation and interpersonaL skiLLs

Customer Service ExcellenceThis course is ideal for anyone involved in a frontline, administration or customer service role. It is suited to all industries including: retail, services, manufacturing, wholesaling, volunteer organisations, etc.Quality customer service is crucial to the success of any business. This workshop explores practical skills, techniques and suggested work practices to achieve customer service excellence. Discover how to deliver exceptional customer service with empathy and implement simple yet effective communication skills that increase customer satisfaction, sales and profit.H CuSXB4H Tue 9:30am–4pm 2 AugM CuSXB5M Mon 9:30am–4pm 10 OctC CuSXB6C Wed 9:30am–4pm 30 Nov1 day $295

Public SpeakingSuitable for anyone wanting to learn strategies to overcome their fear of public speaking.Are you required to present or speak in public but are petrified by the prospect? This course will help you develop strategies to create confidence whether addressing a small or large group. Discover the techniques required to plan and deliver different types of speeches. Learn to control anxiety and improve articulation and listening skills. Gain confidence to speak in front of groups and make your presentations more interesting and effective.H PuBSB10H Thu 6:30–9:30pm 20 Oct–10 Nov4 sessions $335M PuBSB11M Tue 9:30am–4pm 22 & 29 Nov2 days $335

Presentation Skills – overcome Your Fear and Present with ConfidenceSuitable for anyone who wants to improve their skills and effectiveness in public speaking, either for their own personal development or as a key part of their job.Are you required to present or speak in public but are petrified by the prospect? This course will help you develop strategies to create confidence when speaking to a group of any size. You will learn the techniques required to plan and deliver your presentation. You’ll learn how to control anxiety and improve articulation and listening skills. Most importantly, you’ll build the confidence to speak in front of groups and make your presentations interesting, dynamic and effective.H PRSKJ3H Tue & Wed 9am–4:30pm 23 & 24 AugH PRSKJ4H Thu & Fri 9am–4:30pm 27 & 28 Oct2 days $795

Presentations with HumourThis course would suit people wanting to learn how to effectively incorporate humour into their presentations.Learn how to engage audiences by effectively creating presentations that will entertain and make your audiences laugh.H PREHB1H Thu 9am–12:30pm 27 Oct1 session $275

Communication SkillsThis workshop is applicable to anyone who communicates to both internal and external clients or needs to effectively handle their working relationships to produce results.This one day workshop is designed to equip participants with the practical communication skills necessary to achieve productive working relationships. Students will gain valuable knowledge and practice to help improve listening, time management, planning and other crucial business communication skills.H COMuJ3H Tue 9am–4:30pm 9 AugH COMuJ4H Tue 9am–4:30pm 22 Nov1 day $395

Negotiation Skills – How To Get What You WantThis course is aimed at anyone who wants to build their confidence and skill in negotiation to achieve better outcomes for themselves and the organisation they represent.Do you ever feel like you’re being manipulated? Or you don’t seem to be able to get the outcomes you want in your dealings with people? You don’t get what you deserve – you get what you negotiate. Negotiation is a life skill that can save you money, time and stress. You will learn practical strategies on how to apply the principles of negotiation to get what you want. Instead of putting people off side, you’ll learn how to be assertive without ruining the long term relationships with the people involved.H NEGSJ2H Wed 9am–4:30pm 10 AugH NEGSJ3H Wed 9am–4:30pm 23 Nov1 day $395

Dealing With Difficult PeopleSuitable for people wanting to gain confidence in dealing with difficult situations within their organisation or with external clients and/or customers.In all organisations, we have to deal with difficult people and situations. This course will help you to develop effective strategies and tools for managing unpleasant people and stressful environments. You will also learn how your behaviour can affect outcomes and minimise conflict.H DEALB6H Tue 9:30am–4pm 9 AugM DEALB7M Wed 9:30am–4pm 14 SepH DEALB8H Tue 9:30am–4pm 15 Nov1 day $395

Effective Workplace relationshipsIdeal for frontline and operational managers with the responsibility of managing unit teams, this short course will teach you how to develop better relationships in the workplace and avoid office politics.How does one go from being a good manager to a great manager? The critical difference between average managers and great managers is their ability to utilise the skills available to them through team members. Develop the ability to use these skills and bring out the best in your employees whilst learning to maximise your team’s performance and building effective workplace relationships.H BuEFJ3H Fri 9am–4.30pm 14 Oct1 day $395

Emotional Intelligence – The Key to Effective Workplace relationshipsAny team member, team leader or manager wishing to gain an introduction to, and better understanding of this topic to further enhance their communication skills to build better relationships with all stakeholders, thus improving individual, team and organisational outcomes would find this course beneficial.This workshop will provide insights into this important topic as well as provide practical applications of techniques to develop competencies in the different aspects of EI: perception, understanding, reasoning and managing one’s own and others feelings. Applied to the workplace, EI involves the capacity to think intelligently about your own and others emotions to intentionally and efficiently deliver individual and organisational outcomes.H WOEIJ6H Tue 9am–4.30pm 5 JulH WOEIJ7H Thu 9am–4.30pm 4 Aug H WOEIJ8H Thu 9am–4.30pm 8 Sep H WOEIJ9H Thu 9am–4.30pm 6 Oct H WOEIJ10H Thu 9am–4.30pm 10 Nov1 day $395

5


Writing and editing

Basic Writing SkillsSuitable for those whose English skills are adequate, but who are new to writing business documents or who need a refresher covering the basics of good writing.Learn the fundamentals of writing sentences and paragraphs that are clear and easy to understand. Have your questions about grammar, spelling and punctuation answered.H BASWJ4H Wed 9am–4:30pm 3 AugH BASWJ5H Wed 9am–4:30pm 2 Nov1 day $395

Business Writing SkillsThis course is suitable for those who want to develop their existing writing skills so they can write emails, reports and other business documents that are well structured and easy to read.Learn the techniques the professionals use! In this course you will learn how to write clear business documents that your audience will read, understand and respond to.H BuSSJ41H Wed 9am–4:30pm 10 AugH BuSSJ42H Wed 9am–4:30pm 5 OctH BuSSJ43H Wed 9am–4:30pm 7 Dec1 day $395

Advanced Business WritingThis course is suitable for competent writers or those who have completed the Business Writing Skills short course and who need to write large documents and want to extend their business writing skills.It is recommended the Business Writing Skills short course has been completed prior to undertaking Advanced Business Writing. This course is a combination of learning some advanced theory and workshopping your document. You will learn how to save time and produce a document that people will actually read and understand.H ADVBJ4H Wed 9am–4:30pm 7 SepH ADVBJ5H Wed 9am–4:30pm 16 Nov1 day $395

Creative WritingFor anyone who thinks they have a story to tell, or anyone who wants to explore their inner creativity through writing.Each week during this course, we’ll explore one vital truth of creative writing, use a different method of tuning into your creativity and workshop your piece of writing. Students need to bring along at least one piece of their own creative writing that they would like to work on, or a well-thought out idea that they are ready to jump into. Ideally, students should be able to put some time into their piece between sessions.H CRWTJ3H Thu 6:30–8:30pm 1 Sep–20 Oct8 sessions $395

Writing Policies and Procedures That WorkThis course is suitable for those who need to write professional policies and procedures.Learn practical techniques to ensure that your business policies and procedures are short, meaningful, and well written – so that staff actually read them.H WRPOJ17H Wed 9am–4:30pm 23 Nov1 day $395

Grammar EssentialsDesigned for those wanting to improve their understanding of basic grammar and spelling strategies.The spell-checker won’t always help you! Grasping the basics of English grammar and using correct spelling is essential for writing well and ensuring your work is being understood. As you apply the principles to correspondence and professional documents your confidence and communication skills will increase, enabling you to produce work to an excellent standard.H GRAMB5H Wed 6:30–9pm 17-31 AugH GRAMB6H Mon 6:30–9pm 7-21 Nov3 sessions $275

Powerful Editing and ProofreadingThis course is suitable for people who need to edit or proofread the work of other people.This course will help you improve your editing and proofreading by providing you with practical techniques used by professionals. Learn how to go beyond correcting just the spelling, grammar and punctuation, so that your editing adds real value to the writer’s work, and how to ensure the writer does not become over-reliant on your editing.H PEAPJ9H Wed 9am–4:30pm 10 AugH PEAPJ8H Wed 9am–4:30pm 12 Oct1 day $395

Editing for Academic, Professional and Creative PurposesDesigned for those wishing to edit their own work, explore the role of an editor or better their skills for employment.Gain hands-on experience in editing and proofreading academic and professional documents, as well as creative writing. An overview of the publishing industry, editorial tasks and the decision-making role of the editor will be defined.H EDITB3H Sat 9:30am–12:30pm 5–26 Nov4 sessions $350

projeCt and ContraCt ManageMent

overview in Project ManagementDeliberately focused as an overview, this course is designed to help individuals beginning their project management journey.Overview in Project Management is designed to improve participant understanding of project management and increase their ability to successfully define, plan and deliver to project objectives.H OVPMJ49H Thu & Fri 9am–4:30pm 28 & 29 JulH OVPMJ50H Thu & Fri 9am–4:30pm 25 & 26 AugH OVPMJ51H Thu & Fri 9am–4:30pm 29 & 30 SepH OVPMJ52H Thu & Fri 9am–4:30pm 27 & 28 OctH OVPMJ53H Thu & Fri 9am–4:30pm 24 & 25 Nov2 days $645

Project Management Incorporating MS Project 2007Recommended for anyone in a project management or project manager type role.Do you lead projects and project teams? This logical system for analysing project requirements, planning, implementing and controlling projects ensures results. Throughout this interactive workshop you will learn to fully utilise the MS Project software.H PROJC37H Mon 9:30am–5pm 22 & 29 AugW PROJC38W Fri 9:30am–5pm 14 & 21 Oct2 days $795

risk Management – An IntroductionAnyone wanting to learn the basics of risk management. What it is and how it could benefit their organisation.Adopting a systematic approach to managing risk is now seen as accepted best practice. This course will provide an excellent introduction to the latest thinking on risk management.H RIMAJ3H Mon 9am–4:30pm 22 AugH RIMAJ5H Mon 9am–4:30pm 26 Sep1 day $395

Managing Legal ContractsThis course is suitable for those who would like to expand their knowledge of the creation and management of contracts and who seek an emphasis on the key legal aspects involved.This course demystifies the laws relating to the management of contracts. It focuses on the key contract law issues relating to the writing, managing and interpretation of contracts. Other key laws discussed include: tenders, agency, intellectual property, insurance, misleading and deceptive conduct. Participants need not have previous contract law experience. What is learned can be immediately applied.H MLCOJ3H Mon & Tue 9am-4.30pm 18 & 19 JulH MLCOJ4H Tue & Wed 9am-4.30pm 20 & 21 SepH MLCOJ5H Mon & Tue 9am-4.30pm 7 & 8 Nov 2 days $795

6


adMinistration and offiCe skiLLs

Effective Customer ServiceThis course is well suited for office administration staff and receptionists or anyone returning to the workforce.Good customer service creates satisfied customers, and satisfaction leads to customer retention. Companies lose seven out of ten customers when customer service representatives show a lack of concern. To provide good customer service, you need to avoid certain pitfalls and identify customer types. You must also communicate effectively with your customers by building rapport, and exceed their expectations whenever possible.This workshop maps to the Unit of competency BBCUS301A Deliver and Monitor a Service to Customers. On completion participants may choose to be assessed on this unit to gain credit towards the Certificate III in Business Administration (additional cost applies).

W QCuSB1W Sat 9am-4:30pm 15 Oct1 day $295

organise Workplace InformationThis course is well suited for office administration staff and receptionists or anyone returning to the workforce. Participants must have basic computer knowledge and skills.Organising your time effectively and prioritising your work are essential skills for any office employee wishing to improve their personal productivity. Handling interruptions with diplomacy whilst multitasking is a quality sort after by office employers.This workshop maps to the Unit of competency BBINM301A Organise Workplace Information. On completion participants may choose to be assessed on this unit to gain credit towards the Certificate III in Business Administration (additional cost applies).W QINFB1W Sat 9am-4:30pm 12 Nov1 day $295

Communication in the WorkplaceThis course is well suited for office administration staff and receptionists or anyone returning to the workforce.Through communication, decisions are made, tasks accomplished, and relationships built. By better understanding communication, your work experience will be more productive and enjoyable.This workshop maps to the Unit of competency BBCMM201A Communicate in the Workplace. On completion participants may choose to be assessed on this unit to gain credit towards the Certificate III in Business Administration (additional cost applies).W QCOMB1W Sat 9am-4:30pm 10 Sep1 day $295

Write Effective Business DocumentsThis course is well suited for office administration staff and receptionists or anyone returning to the workforce.Communicating through writing is helpful when providing information in business. Improve your writing skills and improve your image and personal productivity by learning to write clear contracts, memos, reports and letters.This workshop maps to the Unit of competency BBWRT301A Write Simple Documents. On completion participants may choose to be assessed on this unit to gain credit towards the Certificate III in Business Administration (additional cost applies).W QDOCB1W Sat 9am-4:30pm 13 Aug1 day $295

ShorthandThis course is suitable for journalists, personal assistants, secretaries, stenographers and anyone needing to take notes in shorthand.Do you need to enhance your note taking skills? This is an introductory level course for those wishing to learn shorthand for the first time, or refresh their ability to take notes using the Pitman 2000 Shorthand system. Participants will be expected to complete revision and additional tasks between classes.This course will commence September 2011. Please phone 9214 4440 (option 1) or email [email protected] to register your interest.

ConveyancingSuitable for those wishing to learn the basic concepts of conveyancing, whether to use for their own transactions or to work in a conveyancing business.Prerequisite: Basic word processing skills. Career change? DIY conveyancing? Learn basic conveyancing practices in the sale and purchase of real estate; document preparation, title search, land information enquiry, office procedures and ethical responsibility. This course will provide you with the skills to undertake your own conveyancing or work in a conveyancing business. It does not enable you to set up your own conveyancing business.H CONYB22H Tue 6-9pm 11 Oct-29 Nov7 sessions $550

Medical office receptionistSuitable for those wanting to gain the skills required for a medical office career, whether starting out in the workforce, returning to work or changing careers.Prerequisite: Basic word processing skills. Enhance your career options. Learn basic medical terminology and specific medical office administration skills including customer service skills and computerised billing systems, PracSoft, incorporating Medicare. Participants will be provided with a practice version of the PracSoft software to use at home.C MEDXB23C Sat 9am-1pm 30 Jul-27 AugL MEDXB24L Sat 9am-1pm 15 Oct-19 NovH MEDXB25H Sat 9am-1pm 5 Nov-3 Dec5 sessions $565

Medical Terminology IntroductionDesigned for people who aspire to an administrative career in the medical profession, or current medical workers wanting to add to their knowledge.Are you thinking of a career in a health-related profession or just wanting to understand medical terminology? This course will provide you with the knowledge needed to work effectively in many fields of the health sector, such as a doctor’s surgery or hospital. You will learn to use appropriate written and verbal terminology and to communicate confidently.C MEDTB24C Sat 9-11am 30 Jul-27 AugL MEDTB25L Sat 9-11am 15 Oct-19 NovH MEDTB26H Sat 9-11am 5 Nov-3 Dec5 sessions $299

Medical and Legal Transcription Skill Sets, see page 16

Customer Service Excellence course, see page 5

7


Marketing and saLes

Marketing Tools to Develop Your BusinessSuitable for small business operators, sales executives, marketing assistants, professional sales or staff working in manufacturing or service sectors.Turn opportunities into reality. use tried and tested marketing tools to develop your business. Establishing a new business or developing new markets is not an easy task. It requires skill, insight and an open mind that is always looking for new ideas that create a differentiated marketing approach. This workshop will explore the tools and strategies used by successful marketers in a competitive business environment.H MARDJ2H Fri 9am–4:30pm 11 Nov1 day $395

Marketing – Low Cost Strategies that Boosts SalesThis course is aimed at anyone who wants to increase sales without having a large marketing budget at their disposal.Imagine your marketing budget was zero – how would you market your business to boost sales? In this course you will learn proven, creative marketing strategies that cost little or no money. These strategies have one goal: to boost sales.H LOCOJ2H Fri 9am–4.30pm 18 Nov1 day $395

Event Marketing and ManagementRecommended for individuals considering a career in event management and/or current project managers, either professional or volunteer. This short course will provide the foundation building blocks and skills base to successfully plan and implement events.Ensure your event, however big or small, achieves maximum results. Our experienced facilitator will teach you to plan, promote and run highly successful events from start to finish. Throughout the course various industry specific guest speakers, will share their skills and tricks of the trade from the world of event management.H EVMMB39H Wed 6:30–9:30pm 27 Jul–31 AugC EVMMB41C Thu 6:30–9:30pm 20 Oct–24 Nov6 sessions $435M EVMMB40M Tue 9:30am–4pm 6–20 Sep3 days $435

Professional Selling SkillsIndividuals considering a new career in sales and experienced sales professionals wishing to enhance their selling techniques will gain invaluable skills through this short course.A successful sales consultant needs a considered and expert approach. This course covers the core principles required to work in a modern sales environment. Proven sales techniques are delivered with enthusiasm, and you will improve your business etiquette, presentation and social skills - invaluable assets in any sphere of life and work.H PROSB20H Tue 9am–4:30pm 29 Nov1 day $345

Sales Skills – Strategies To Increase Your Sales This course is suitable for anyone who works in sales (or looking to start a career in sales) and wants to increase their confidence and ability.To be successful in sales requires a professional approach. The truth is that 80% of sales people earn about 20% of the company’s revenue. There are always a small group of top performers in any organisation that outshine the rest. This course covers the core skills required to become a top performer and achieve your sales targets in today’s demanding market place. You will learn in a fun, ‘pressure free’ way to apply proven sales techniques in the areas of prospecting, qualifying, presenting and closing sales. The skills learnt in this course can have a profound effect on your career, income and confidence.H SKILJ2H Wed 9am–1pm 19 Oct1 session $275

sMaLL Business

Starting and Managing a Small BusinessIdeal for people looking to go into a small business or home-based business. This course is also an option for people who have been recently retrenched or retired.Introducing basic small business requirements including personal skills, legal and taxation requirements, business structures, management, record keeping, marketing and business plans.This course maps to the Unit of Competency BBSLS402A Identify Sales Prospects. On completion participants may choose to be assessed on this unit and gain credit towards the Certificate IV in Business, Small Business Management (additional cost applies).W STASB44W Tue 6:30-9:30pm 26 Jul-16 AugL STASB45L Mon 6:30-9:30pm 29 Aug-19 SepH STASB46H Wed 6:30-9:30pm 12 Oct-2 NovC STASB47C Thu 6:30-9:30pm 3-24 Nov4 sessions $325

SureFire Ways to Boost Your Business Now!The SureFire Business workshop is suitable for small to medium enterprises (SME’s) who want to build their business ideas from the ground up, grow their business or refine their processes.Learn proven strategies employed by successful businesses that will accelerate your business success! Critically examine your business in the areas of numbers, people, sales and marketing systems and processes, eBusiness and planning and learn how by refining each area(s) you can take your business to the next level!H BOONB1H Tue 9am-1pm 11 Oct1 session $275

Exporting and ImportingSuitable for those wanting to gain or enhance their basic understanding of the framework of an export/import trade transaction.Equip yourself for entry into the exciting world of international trade. Gain vital knowledge including documentation, delivery (Incoterms 2010), costings, basic risk management, banking documentation, methods of payment, export planning and sales contracts to assist you in assessing the possibilities of this growth area.W EXPIB61W Tue 6:30-10pm 26 Jul-16 AugP EXPIB62P Wed 6:30-10pm 24 Aug-14 SepW EXPIB63W Wed 6:30-10pm 26 Oct-16 NovH EXPIB64H Mon 6:30-10pm 7-28 Nov4 sessions $395

Small Business Skill Sets, see page 17

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Looking to update your qualifications and meet BAS agent compliance legislation?n Certificate IV in Financial Services (Bookkeeping)

TAFE School of Business can tailor the program to suit your needs by providing:

• Recognised prior learning• Online study mode• Workshops (conducted on weekends)

1300 275 794 [email protected] www.swinburne.edu.au/future

MORE STARS THAN ANY uNIVERSITY IN MELBOuRNE FOR:

Teaching quality Graduate satisfaction Generic skills Staff qualifications

Entry flexibilityThe Good Universities Guide 2011


finanCe and investMent

Bookkeeping – An IntroductionAssuming no prior knowledge in the field of accounting, this short course is suitable for those interested in exploring bookkeeping for the first time, or those wishing to reinforce what they already know.Do you keep records for a small business, or are you exploring bookkeeping for the first time? Attend this workshop and understand business documents, cash records, debtors records, bank reconciliation and petty cash.C BBOOB73C Mon 6:30-9:30pm 1-22 AugH BBOOB74H Wed 6-9pm 3-24 AugP BBOOB75P Thu 6-9pm 1-22 SepW BBOOB76W Wed 6:30-9:30pm 12 Oct-2 Nov4 sessions $365

Bookkeeping Level 2Suitable for those who wish to build on their knowledge of basic bookkeeping in order to run a small business, or to gain employment in this field.Prerequisite: Bookkeeping – An Introduction course or equivalent bookkeeping experience. This comprehensive course will enhance your manual bookkeeping skills. Topics covered include maintenance of general ledgers, preparation of trial balance and composition of financial reports, and an overview of GST and BAS requirements. Whilst this course does not look into specific accounting software programs, by developing your manual skills you will better understand how they work and obtain a greater operational appreciation.H BBOBB71H Wed 6-9:30pm 19 Oct-9 NovC BBOBB72C Mon 6-9:30pm 7-28 Nov4 sessions $399

Financial Management for Non-AccountantsThis course is recommended for those wishing to set up a new business, or who own or manage an existing business and would like to further their understanding of financial matters. Also suitable for current employees in accounting departments, this program can help you enhance your knowledge of accounting.This course teaches you to prepare and interpret budgets, understand accounting processes, analyse profit and loss statements and understand performance ratios and reports.W FINMB30W Fri 9:30am-4pm 12 & 19 AugH FINMB31H Fri 9:30am-4pm 11 & 18 Nov2 days $495

Manage Budgets and Financial PlansThis course is suitable for those involved in preparing, implementing and monitoring budgets and financial plans. It is equally suitable for those who work in not-for-profit organisations, government, business enterprise and family businesses.This course provides a comprehensive background in using accounting as a tool for decision-making. It also considers the basics of preparing, implementing and monitoring budgets and financial plans in relation to the overall organisational strategy. What is learned can be immediately applied.H BuDFJ10H Mon & Tue 9am-4.30pm 8 & 9 AugH BuDFJ11H Mon & Tue 9am-4.30pm 3 & 4 OctH BuDFJ12H Mon & Tue 9am-4.30pm 5 & 6 Dec2 days $795

Investing in real EstateProspective investors looking to enter the real estate market would be interested in and benefit from attending this course.Widen your wealth horizon with investment property. Develop a comprehensive understanding of the world of property as an appreciating asset and an income stream. We will cover types of property and ownership, owners corporation, features to look for and potential problems/faults in a property, what tenants want in a property, negative gearing, managing the property via an agent/self, the auction process, auction strategies and documentation. Taxation aspects including purchase, repairs, depreciation, special building write-off, capital gains tax and record keeping will also be covered.H INVRB13H Wed 6:30-9:30pm 24 Aug-14 SepW INVRB15W Wed 6:30-9:30pm 9-30 Nov4 sessions $375

Investing in the StockmarketThis short course is ideal for anyone with an interest in gaining information regarding the investment of stocks and trading in the stockmarket.Combine theory and practice and develop an understanding of what investing in shares is all about. Learn how the stockmarket works whilst covering new share floats, stockbroker services, dividend imputation, dividend reinvestment plans, gearing, taxation issues and more.H STCAB74H Wed 6:30-9:30pm 20 Jul-10 AugH STCAB75H Wed 6:30-9:30pm 12 Oct-2 Nov4 sessions $375

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huMan resourCes

Hr Management EssentialsRecommended for small and medium business owners and operators, those wanting to expand their general HR knowledge and skills and those who have responsibility for supervising others.This three day program provides an overview of all facets of HR management, giving you an opportunity to identify what you need to know, perhaps don’t know, and how to bridge the knowledge gap. You can’t become an HR specialist in three days, but you can develop a keen understanding of what HR management entails and the key issues that affect employer/employee relationships.H HuMRB45H Thu 9am–4:30pm 20 Oct-3 Nov3 days $795

recruiting for SuccessExisting managers, aspiring or potential managers, HR professionals involved in, or seeking to become involved in, recruitment, selection and induction and recruitment specialists would benefit from attending this course.If there were one secret to organisational success, this may be it – finding and hiring the right people for the job. With Australia’s unemployment rate heading back down to record lows, a skills crisis looks likely. Many organisations, public and private, are already or will face the high cost of turnover and the difficulty of hiring great people. This course is designed to provide practical help to understand the market forces at work and to define strategies to recruit, select and induct the best and the brightest.This course maps to the Unit of Competency BSBHRM402A Recruit, Select and Induct Staff. On completion participants may choose to be assessed on the unit (additional cost applies). The successful completion of 7 additional units entitles participants to the Diploma of Management.H QRECJ2H Fri 9am-4:30pm 16 Sep1 day $395

Strategic Industrial relations ManagementExisting managers, aspiring or potential managers, HR professionals involved in, or seeking to become involved in, industrial relations, IR specialists or anyone involved in IR policy development and/or execution would benefit from attending this course.Most of us probably think about Industrial Relations (IR) in a negative context but it doesn’t have to be that way. Strategic IR Management takes a positive and proactive view of IR as a force for good. using real case histories and the most up-to-date approaches to IR policy, this course equips participants with practical skills and approaches to IR that get positive results. Recognising that it’s not a perfect world, the course also deals with managing grievances, constructively dealing with industrial disputes and resolving individual conflicts.This course maps to the Unit of Competency BSBWRK509A Manage Industrial Relations. On completion participants may choose to be assessed on the unit (additional cost applies). The successful completion of 7 additional units entitles participants to the Diploma of Management or the Diploma of Human Resources Management.H QIRMJ2H Fri 9am-4:30pm 22 Jul1 day $395

rewarding SuccessExisting managers, aspiring or potential managers and HR professionals with responsibility for or input into the development and implementation of reward schemes would benefit from attending this course.Executive rewards have been big news in Australia in the recent past, but how should we appropriately reward staff, at any level of the organisation? This course aims to answer that question and to provide participants with the knowledge and skills to devise reward schemes that are motivational, fair and fitting.As rewards are such an emotive topic, this course more than many others brings together business acumen and human psychology. Getting rewards right can form a cornerstone for future success. Getting it wrong can erode trust, loyalty and performance.This course maps to the Unit of Competency BSBHRM505A Manage Remuneration and Employee Benefits. On completion participants may choose to be assessed on the unit (additional cost applies). The successful completion of 7 additional units entitles participants to the Diploma of Human Resources Management.H QREWJ2H Fri 9am-4.30pm 21 Oct 1 day $395

Managing for Maximum PerformanceExisting managers and aspiring or potential managers would benefit from attendance at this course.Managing the performance of others is the fundamental skill for any manager or aspiring manager. Far from being a black art, there are many specific skills, tools and techniques which can be taught to increase any manager’s effectiveness and ultimately, results.Focusing on practical techniques and application in the workplace, this course provides participants with real-world skills based on the most up-to-date principles of management. The aim is to help managers to help others achieve their potential and, where that is not possible, to examine ways in which these difficult situations can be dealt with assertively and confidently.This course maps to the Unit of Competency BSBMGT502B Manage People Performance. On completion participants may choose to be assessed on the unit (additional cost applies). The successful completion of 7 additional units entitles participants to the Diploma of Management.H QPERJ2H Fri 9am-4.30pm 9 Sep1 day $395


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ahri professionaL huMan resourCes short Courses in partnership with Swinburne university of Technology

The partnership between the Australian Human Resources Institute (AHRI) and Swinburne highlights our mutual commitment to quality education in the area of Human Resource management. The program of courses on offer are industry relevant, innovative and engaging short courses that seek to build skills that can be immediately applied to the workplace.

Course offeringsAHRI offer a range of specialised HR short courses, aimed at new or less experienced HR professionals, HR professionals that want to refresh their knowledge within this topic area or line managers, team leaders, supervisors from all industries and sectors.

How to enrol?Simply visit the AHRI website www.ahri.com.au/essentials and download the relevant registration form

Make sure you include ‘Swinburne’ in the offer Code section to take advantage of the special partner offer that allows you to enrol at the AHrI Member rate. All prices listed are inclusive of GST.

If you wish to speak to an AHRI consultant, you can contact (03) 9918 9200 or email [email protected]

In company deliveryAll of the programs contained within the AHRI/Swinburne partnership can be customised and delivered onsite. If you would like to learn more, contact [email protected] quoting the AHRI/Swinburne partnership to secure a discount.

Become a member of Australian Human resources Institute (AHrI)(AHRI) is the only Australian not-for-profit professional association for HR professionals. AHRI’s membership structure and post-nominals will allow you to immediately demonstrate to existing and potential employers your education and experience, commitment to ongoing professional development, and commitment to your professions code of ethics and professional conduct. With 17,000 members AHRI represents a strong and powerful voice for the HR profession nationally via government advocacy and media exposure and globally via its leadership role with the World Federations of People Management Associations. It is important that as a HR professional, you are a part of this community.

Student membership is free to fulltime students, and then professional membership has a variety of levels depending on your experience.

For more information visit www.ahri.com.au/membership

aCCredited hr short CoursesThe following 6 programs make up the Certificate IV in HR, AHRI’s Foundations of HR. All six programs can earn credit towards the accredited Certificate course or can be undertaken as standalone short-courses.

Where you choose the accredited options, an additional fee of $100 incl. GST will be charged for each topic assessment. Contact AHRI for more information about the accredited course options.

Business driven Human resourcesThis course introduces participants to the human resource function as an important discipline within the organisational structure. It provides participants with an understanding of how human resource management must deliver on the goals and objectives of the organisation. Whilst this program is aimed at those with introductory-level knowledge of human resources, it is important, that in keeping with the evolution of the profession, participants are introduced to processes and methods of linking their tactical activities to organisational strategy.

Duration: 1 day Price: $495 Available dates: Wed 20 July 2011, Wed 7 Sep 2011Location: AHRI – Melbourne CBD

Managing talent in a workplace relations contextLearn the fundamentals of the employment life cycle – from recruitment through to retirement – including current legislation and labour conventions. This workshop demonstrates how to integrate the processes of sourcing, recruiting and selecting the best candidates for the business to help drive it toward its goals.

Duration: 1 day Price: $495Available dates: Wed 21 Sep 2011Location: AHRI – Melbourne CBD

Building and Developing Talent Learn to identify the link between employee retention rates and having the ‘right’ development and training opportunities in place within your organisation. This one day workshop uses job descriptions, job specifications and other HR tools as a basis for defining the development needs of both individuals and teams within organisations. Participants will examine alternative training needs assessment, training development and delivery methods including how to develop a training needs analysis, and structure a training course that aligns to overall business requirements.

Duration: 1 day Price: $495Available dates: Wed 17 Aug 2011, Wed 5 Oct 2011Location: AHRI – Melbourne CBD

Performance ManagementThis course identifies the strength of performance management as a key part of an organisational improvement and development process to achieve business outcomes at the individual level. It reviews how business performance indicators provide the context for performance appraisal, coaching and mentoring for individual performance. Participants will be guided through a discussion on motivation which relates to the way attributes of staff and line management impact on the organisation’s bottom line. This course will make reference to key legislation as it applies to performance-related terminations and the impact of unlawful or unfair dismissal. Participants will examine the use of exiting strategies, such as redundancy and dismissal, to mask inadequate performance management and line managers’ reluctance at times to provide appropriate feedback to underperformers

Duration: 1 day Price: $495Available dates: Wed 31 Aug 2011, Wed 19 Oct 2011 Location: AHRI – Melbourne CBD

occupational Health and SafetyLearn about the importance of safety in the workplace. This one-day workshop will review the legislation surrounding this high-risk body of work and participants will learn to change the mindset and behaviours of the key stakeholders in the organisation towards the role and importance of safety. Participants are asked to identify risks, create communication processes to help make others aware of risks, develop options for mitigating risks and produce risk-management plans.

Duration: 1 day Price: $495Available dates: Wed 14 Sept 2011, Wed 2 Nov 2011Location: AHRI – Melbourne CBD

Measuring Hr EffectivenessHow effective is HR in your workplace? This workshop focuses on how to position and write HR business cases that prove the true value of HRM projects in terms of their return on Investment [ROI] for the business. The workshop is practical and participants will be able to take suitable content back to their workplaces to assist in developing HR business cases.

Duration: 1 day Price: $495Available dates: Wed 6 Jul 2011, Wed 28 Sep 2011, 16 Nov 2011Location: AHRI – Melbourne CBD

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non-aCCredited hr short Courses

Introduction to remuneration and benefitsRemuneration and benefits play a pivotal role in overall strategic management and planning. An effective remuneration and benefits strategy is a powerful tool to reinforce the organisation’s culture and values and to support the achievement of its strategic business objectives. It can help to attract, motivate and retain the right talent and position the organisation as an employer of first choice. This workshop considers remuneration and benefits within its overall strategic business and wider organisational context. It is designed to provide participants with the fundamentals of remuneration and benefits planning, and covers the basics of job analysis, job evaluation, pay survey, job pricing as well as performance management and reward, effective remuneration packaging and the key principles of bonuses and incentives. It also provides an opportunity to discuss implications for corporate governance in respect of executive remuneration policy setting

Duration: 1 day Price: $495Available dates: Mon 8 Aug 2011Location: AHRI – Melbourne CBD

Creating an Hr strategy that drives business outcomesFor HR to create visible value and deliver results that make a ‘bottom-line’ difference, it must have an HR strategy in place that is clearly linked with the overall organisational strategy. Learn a practical way to develop an HR strategy in line with the organisational strategy to ensure that the basis of all HR functions within the organisation flows from the organisation’s strategy, vision and values. Participants of this one-day workshop will be introduced to the basic concepts of HR strategy and how it fits within the broader organisational strategy. They will be informed about the process of strategic planning and examine what environmental factors and market behaviours are likely to impact on the organisation’s capacity to plan its workforce effectively.

Duration: 1 day Price: $495Available dates: Fri 16 Sep 2011Location: AHRI – Melbourne CBD

Strategies for attraction, recruitment and retentionRecruiting the best employees is just the beginning. The competitive landscape means that employee retention will become a critical future challenge for employers. Employers are going to need to become creative about how they go about attracting people. This workshop provides an overview of strategic recruitment (sourcing and attracting talent), selection (making sure the right people are chosen to suit business needs) and, most important, retaining them. The workshop will demonstrate the cost of losing staff who have the skills and attitudes the organisation needs. Participants will discuss key de-motivators in the workplace.

Duration: 1 day Price: $495Available dates: Mon 29 Aug 2011Location: AHRI – Melbourne CBD

Selection interviewing skillsSelecting the best person for a role is a critical skill for hiring managers. Hiring decisions can impact the organisation’s performance and the cost of a poor hire is more than just a person’s salary in wasted training time. Line managers, supervisors and HR representatives who participate in the interview process, need to understand how to create a reliable and valid selection process which is effective and adds value to the organisation. This one-day workshop offers a more strategic and informed approach to the interview process

Duration: 1 day Price: $495Available dates: Tues 14 Jun 2011Location: AHRI – Melbourne CBD

Workforce metrics essentialsWith hundreds of workforce measures available, it can be difficult to decide which measure to use and when to use it. Providing a standardised set of key workforce metrics, this workshop will alleviate any metric uncertainty and teach a homogenous metric language. This is a suitable course for those new to metrics and is designed to provide a foundation level knowledge of the value of metrics. It explains the process of calculating, analysing and presenting metrics to maximise their value. The knowledge gained during this workshop will assist when creating compelling business cases and contribute to more effective datadriven decision making within the HR function.

Duration: 1 day Price: $715Available dates: Tue 17 May 2011,Tue 8 Nov 2011 Location: AHRI – Melbourne CBD

Workforce analyticsDo you use the same rigour, logic, and confidence when making decisions about your workforce as you do when resolving issues about money, clients, program policy, or technology? If not, this two-day workshop is designed to improve your workforce-related decision-making skills. This workshop provides analysis tools and techniques that enable you to make the best use of available data and shows how metrics are used to build compelling business cases. Moving from simple trend analysis, through hypothesis development and testing, to complex forecasting models, this workshop will add sophistication to your analysis skills.

Duration: 2 daysPrice: $1430Available dates: Wed, Thur, 18-19 May 2011, Wed, Thu, 9-10 Nov 2011 Location: AHRI – Melbourne CBD

Workforce planningThis workshop is facilitated by workforce planning experts and will provide an in-depth view of each step of the workforce planning process using a proven methodology and a combination of tools and techniques. This workshop delivers a strong foundation of workforce planning theory and uses reallife examples to demonstrate the practicalities of ‘doing’ workforce planning. Designed to provide an understanding of the fundamentals of workforce planning, this workshop will also assist participants to formulate effective workforce plans and integrate workforce planning into their organisation’s strategic planning cycle.

Duration: 2 daysPrice: $1430Available dates: Wed, Thu, 26-27 Oct 2011Location: AHRI – Melbourne CBD

Mediation and conflict management strategies for HrWhile it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs incurred when conflict is not managed effectively. These costs include high staff turnover, low employee engagement, increased stress levels and reduced customer service. The tight labour market, increasing expectations of a more highly educated workforce and a changing industrial relations landscape have increased the need for organisations to create positive work environments that encourage collaboration and team work. Managing conflict productively is seen as a core capability for both HR professionals and line managers. In this changing environment, HR professionals are asked to design and implement cultural and other strategies to support the development of a new workplace. The strategies include coaching managers to resolve team-based and interpersonal conflict as well as using mediation and alternative dispute resolution procedures.

Duration: 2 daysPrice: $990Available dates: Mon, Tue, 19-20 Sep 2011 Location: AHRI – Melbourne CBD

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Creating and managing workforce flexibilityThe capacity to implement workplace flexibility in an organisation in an effective and productive way is significantly enabled by the capacity of the management capability. This course offers a practical overview together with resources and tools to assist managers in managing a flexible workforce and thereby enabling a higher participation of diverse groups and the flow on business benefits of higher productivity, reduced absenteeism, lower turnover etc...” While working within the National Employment Standards in the Fair Work Act this course seeks to improving management capability to reap the benefits of flexible work practices.

Duration: 1 dayPrice: $495Available dates: Thu 11 Aug 2011Location: AHRI – Melbourne CBD

risk and compliance for HrHuman resources risks are the challenges that flow from managing people, programs and processes within an organisation. HR should be a driving force in helping the organisation understand the nature of HR risks and can respond in ways which ensure compliance. Many risks are a shared responsibility though, and HR must be able to identify the strategic and operational risk areas and work with stakeholders to implement and manage these to ensure organisational productivity and competitiveness. This one-day course will provide an opportunity to understand the language of risk and compliance and the importance of culture in effective risk management. Participants will explore the principles of risk management and develop communication and stakeholder management strategies to ensure HR risks are minimised and controlled.

Duration: 1 dayPrice: $495Available dates: Fri 12 Aug 2011Location: AHRI – Melbourne CBD

Building your organisational development toolkitWith increased globalisation and dependence on alliances and partnerships, organisations are increasingly asking their HR team to step into the strategic space and assist with organisational development. This requires HR practitioners to have a sound understanding of change management, systems theory and the ability to work with long-term outcomes. This workshop is designed to give HR practitioners a toolkit with which to apply an organisational development mindset to the work they do. The primary objective of this workshop is to help practitioners create awareness, alignment and commitment to working with business partners to achieve long-term success and viability.

Duration: 1 dayPrice: $495Available dates: Mon 30 Aug 2011Location: AHRI – Melbourne CBD

Investigating workplace misconductFew things can be more challenging in your professional role than handling a serious complaint of misconduct, particularly when it is an allegation of sexual discrimination or bullying. This workshop will provide participants with the skills to handle serious complaints with confidence. The workshop is aimed at providing practical skills that enable you to assess complaints, gather corroboration and make critical decisions that affect employees. The workshop will provide case studies highlighting current case law, and the latest research on investigation methods, including interviewing techniques and the accessibility of digital information.

Duration: 1 dayPrice: $495Available dates: New dates tbc – contact [email protected]: AHRI – Melbourne CBD

Best practice bargaining under the Fair Work Actunder the Fair Work Act 2009 the collective bargaining landscape has changed markedly, requiring the bargaining parties to apply a more collaborative approach to their negotiations. This workshop is designed to provide participants with a sound theoretical understanding and the necessary skills required for best practice bargaining that can be immediately applied in their organisations. The course will provide participants with the legal framework as well as the practical fundamentals of collective bargaining, taking them through the essential stages of the collective bargaining process, before culminating in participation in an enterprise agreement negotiation simulation. Emphasis will be placed on a ‘mutual gains’ approach to bargaining and its implied opportunities to support a culture of change in the workplace. All participants will be provided with a best practice bargaining tool kit to take back to their workplaces.

Duration: 2 daysPrice: $990Available dates: New dates tbc – contact [email protected]: AHRI – Melbourne CBD

Internal consulting skills for HrOver the last decade there has been increased calls for HR professionals to partner with the business and deliver people management solutions that drive and support business performance. With new roles as strategic architects, expert practitioners, stakeholder managers and culture and change agents, HR professionals’ traditional roles have expanded and evolved to meet the increasing demands of their organisations. In practice, HR professionals are now also expected to be ‘internal consultants‘ to line and senior managers as well as to boards of directors. But what is internal consulting? How is it different from the way HR previously operated and what skills, tools and techniques do HR professionals require to be able to embrace and demonstrate this new approach?

Duration: 2 daysPrice: $990Available dates: Thur, Fri, 17-18 Nov 2011Location: AHRI – Melbourne CBD

Developing and implementing effective Hr policiesHR policies provide fundamental organisational rules and guidelines relating to the practices and behaviour of the people in the organisation. They frame the way an organisation operates and it is essential for any organisation that strives to be an employer of choice to have sound HR policies in place. This workshop is designed to provide participants with the necessary skills, techniques and tools to develop and implement HR policies that are relevant, clear and effective in their organisations. Participants will be guided through the fundamentals of HR policy development and implementation as well as exploring the wide range of HR policies that should be considered when developing a policy manual for their workplaces, including policies relating to legislative requirements and best practice people management. The workshop will focus on practising policy-writing skills including ‘tips and traps’, and a consultation plan will be developed to assist in policy development consistent with employment law. Participants will be guided in developing a policy implementation plan and learn how to effectively embed HR policies in an organisation.

Duration: 1 dayPrice: $495Available dates: Fri 3 June 2011Location: AHRI – Melbourne CBD

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Real Estate @swin.edu.au

Agents’ representative Course (real Estate)This course will introduce you to the real estate industry and its functions. Successful completion of this course is a requirement to obtain employment in property sales or management.

Courses are offered at Prahran, Croydon, Wantirna, online and at selected regional locations.

On campus students attend two evenings per week for five weeks. The Agents’ Representative course can be completed earlier if required by submitting the 4 assignments and completing the 4 online tests.

If you have had no experience within the real estate industry it is highly recommended that you attend all classes.

Throughout the course your facilitators will provide mentor support, to ensure you have an exceptional Swinburne experience.

Certificate IV Property Services (real Estate)This course will provide you with the knowledge and skills required to apply and become a licensed estate agent.

There are 24 units of study in the Certificate IV in Property Services (Real Estate), available online, supported by on campus workshops.

Subject areas include agency and risk, business and trust accounting, sales and property management.

If you are currently employed in real estate you may be eligible for some exemptions under recognition of prior learning (RPL).

TraineeshipsIf you are currently employed in the real estate industry, the Certificate IV in Property Services (Real Estate) can also be completed as a traineeship. Employers are eligible for incentives of up to $4000.00 to support your training.

For further informationEmail: [email protected]: 9210 1975

Hr and the law seriesThe legal landscape is an area of constant change, which can be challenging for HR practitioners who need to know about important obligations and recent developments relevant to professional practice. HR and the law workshops are designed to provide up-to-the minute information on current legal developments so participants are better informed to make critical decisions affecting their business. Each workshop covers key legislative obligations and features a spotlight topic on recent legal changes relevant to the HR profession. Spotlight topics are rotated regularly. Are you ready for the new Work Health and Safety Law? The first spotlight topic of HR and the law in 2011 will focus on the new Work Health and Safety Law. This will introduce penalties of up to $3m and new personal liability provisions for office of companies, which may include senior HR managers.

Duration: 4 hoursPrice: $330Available dates: Mon 14 Nov 2011Location: AHRI – Melbourne CBD

Mental health and your workplace: for Hr managersDid you know that depression results in half a million full working days lost every month and more than 12 million days of reduced productivity a year? Mental health issues in the workplace lead to significant productivity loss and are a growing concern for Australian employers. HR departments are often the first to be confronted with the complexities of this issue, both on an organisational, as well as an individual level. This workshop is especially designed to enable HR professionals to meet the challenge of depression, anxiety and associated disorders in the workplace. Participants will be guided through the fundamentals of mental health issues in the workplace, including an examination of prevention strategies at an organisational level, how to develop appropriate policies and procedures, and how to advise managers on addressing mental health issues with their staff.

Duration: 4 hoursPrice: $330Available dates: New dates tbc – contact [email protected]: AHRI – Melbourne CBD

Talking dollars and sense: finance for Hr professionalsFor HR to have a seat at the table, the profession needs to be able to talk the language of their business and develop business cases that demonstrate real value to the bottom line. This course will provide HR professionals with an understanding of managing budgets, writing business cases and understanding finance, which are all fundamental HR business skills.

Duration: 1 dayPrice: $495Available dates: Wed, 24 Aug 2011Location: AHRI – Melbourne CBD

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Your business is our business n Customised training solutions for your business

If your strategic priorities are driven by up skilling your people and improving processes, Swinburne can work with your organisation to develop flexible, customised and contextualised training solutions that will give your organisation a visible increase in return on investment.

We can offer your business• Customised Training• Recognition of Prior Learning• Gap Training• Accredited Nationally Recognised Qualifications• Non accredited Programs• Traineeships – Certificate III/IV/Diploma/Advanced Diploma• Graduate Certificates• Short Courses • Aligning existing training to nationally recognised qualifications

Certificate III to postgraduate qualifications Our broad range of offerings can be customised to design a training package that will suit your organisation’s needs.

Customised and contextualised delivery modelWe can deliver your customised training package at a time, location and with a delivery mode to suit your needs.

• On-campus, workplace or online delivery modes• Blended learning models• Learning support• Fast track options• Part-time/weekdays/evenings/weekends

School of Business can work with you to access government funding for eligible participants.

To find out how Swinburne can help your business, please call us on (03) 9214 5336 or email [email protected]

This series of short courses is offered in conjunction with organisations That Matter™

0 to 10 relationship Management® Signature ProgramIs your organisation planning to proceed with any new business relationships? Are you planning to take existing business relationships to a new level? Do you have process for establishing appropriate business relationships that are aligned with your desired outcomes? If you currently manage or will be managing any form of internal or external business relationships we will provide you with a framework, language and set of tools to enable you to create high performing business relationships.upon completion of this program you will understand the organisational culture, strategy, structure, process and people required to support high performance internal and external customer/client, supplier/service provider and stakeholder relationships. You will also be able to immediately apply what has been learned to your most important relationship(s) so they can be taken to the next levels of performance and relationship engagement, delivering improved value for money and sustainable competitive advantage.H OTMRJ2H Wed 9am-4.30pm 12 OctH OTMJR3H Thur 9am-4.30pm 10 Nov1 day $395

Discovering the Seven Key Elements for Creating Teams That Matter®If you are brutally honest with yourself, how many truly high performing teams have you experienced? Would you know how to establish one if the opportunity arose? If you’re in a current team that isn’t performing to its potential, do you know what to do to fix that reality?If you are currently leading a team at any level of your organisation and/or hope to be leading one in the future, this interactive program will guide you through the seven key elements for creating Teams That Matter®.From a career progression perspective, how valuable do you believe the capacity to create high performing teams is to your future? It really is an essential element of career success.While some of the seven key elements are addressed by most team leaders, unfortunately one, two or three key elements are often missing, the impact of which drags down the performance of the team. This simple, yet effective and immediately applicable approach to leading a team will ensure that you have a framework for creating high performing teams on a regular basis.H OTMSJ2H Thur 9am-1pm 1 SepH OTMSJ3H Wed 9am-1pm 19 OctH OTMSJ4H Thur 9am-1pm 17 Nov 1 session $275

Creating an oTM Plan for Personal Success™Can you imagine working for an organisation that didn’t have some form of a strategic plan to enable it to create the success it desires? Yet do you have a clear plan for yourself?The vast majority of people do not have any form of written personal plan. Instead, it is ‘all in their heads’. For most people that means that clarifying and achieving the success they desire is left primarily to chance.If you would like to create your own personal strategic plan that will document what success means to you and how, in detail you plan to achieve it, then this program is for you.Having now facilitated over 2,000 people in successfully completing this program Gary Ryan has a wealth of experience from which to draw in enabling you to create your OTM Plan for Personal Success™.H OTMPJ1H Tues 9:00am-4:30pm 13 & 20 SepH OTMPJ2H Tues 9am-4.30pm 4 & 11 OctH OTMPJ3H Tues 9am-4.30pm 15 & 22 Nov2 days $795

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n Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirnan Location: C Croydon H Hawthorn L Lilydale M Melbourne CBD P Prahran W Wantirna

Do You WISH To ACQuIrE THE KNoWLEDGE BuT ArE TIME Poor or DoN’T NEED THE FuLL QuALIFICATIoN? THEN SKILL SETS ArE For You!

Especially designed for specific job outcomes, Skill Sets give you the knowledge without the full qualification. You may choose to complete that later, building on these fully accredited units.

* Students who qualify will be able to access Government funding for these courses. Prior to enrolment phone 9214 4440 (option 1) to determine eligibility criteria. Interstate students are not eligible for Victorian Government funded places and must enrolas full-fee paying students.

Further information is available at www.swinburne.edu.au/fees

return to Work or Study Skill SetThis skill set is for persons who wish to return to the workplace or to study with skills that will give the confidence to secure a position or feel comfortable in the classroom.Learn or update your IT skills to prepare yourself for today’s workplace or classroom with the latest text document, spreadsheet, electronic presentation and keyboarding skills.This course incorporates four units of competency:• BSBITu302B Create electronic presentations• BSBITu303A Design and produce text

documents• BSBITu304A Produce spreadsheets• BSBITu307A Develop keyboarding speed

and accuracySuccessful completion of these units can provide credit towards BSB30110 Certificate III in Business.W QRETJ1W Fri 9am-4pm 22 Jul-12 Aug4 days $429.80 (Government subsidised) * $999 (full fee paying)

Legal Transcription Skill SetThis skill set is recommended for those who wish to be employed in providing transcription services to the legal industry.Acquire the skills and knowledge required to transcribe court, parliamentary, police telephone scripts or medical proceedings. You will gain an understanding of appropriate legal terminology and develop fast and accurate keyboarding skills. The process for researching, analysis, and presentation of information in high quality documents will also be covered.This course incorporates five units of competency from BSB07 Business Services Training Package to meet the industry requirements for a legal transcription typist.• BSBADM411A Produce complex texts from

audio transcription• BSBITu307A Develop keyboarding speed

and accuracy• BSBLEG305A use legal terminology in order

to carry out tasks• BSBRES401A Analyse and present research

information• BSBWRT401A Write complex documentsSuccessful completion of a further six units of study will qualify you for the Certificate lV in Business Administration.W QLEGJ2W Thu & Fri 9am-4pm 21 Jul-5 AugH QLEGJ1H Fri 9am-4pm 12 Aug-16 Sep6 days $519 (Government subsidised) * $1920 (full fee paying)

Medical Transcription Skill SetThis skill set is for persons who wish to be employed in providing transcription services to the medical industry.Acquire the skills and knowledge required to understand and communicate with a range of clients within the medical environment. You will gain an understanding of appropriate medical terminology and develop fast and accurate keyboarding skills. The process for researching, analysis, and presentation of information in high quality documents will also be covered.These five units of competency from BSB07 Business Services Training Package meet the industry requirements for a medical transcription typist.• BSBADM411A Produce complex texts from

audio transcription• BSBITu307A Develop keyboarding speed

and accuracy• BSBMED301B Interpret and apply medical

terminology appropriately• BSBRES401A Analyse and present research

information• BSBWRT401A Write complex documents

Successful completion of a further six units of study will qualify you for the Certificate lV in Business Administration.W QMEDJ1W Thu & Fri 9am-4pm 21 Jul-5 AugH QMEDJ2H Fri 9am-4pm 12 Aug-16 Sep6 days $519 (Government subsidised) * $1920 (full fee paying)

Business Skill Sets


Aspiring Supervisor Skill SetThis skill set is for those who plan to move into supervisory or team leader roles.This course will assist aspiring supervisors to move to the next level by gaining the fundamental skills to successfully lead and manage the people who report to them. Some of the key requirements to successful leadership including positive communication, relationship building, motivating and inspiring your team, time management and preparation of business plans, budgets and resource proposals will be covered.These four units of competency from BSB07 Business Services Training Package meet the industry requirements for people with supervisory or managerial aspirations. • BSBFLM303C Contribute to effective

workplace relationships• BSBFLM305C Support operational plan• BSBFLM306C Provide workplace

information and resourcing plans• BSBFLM312C Contribute to team

effectivenessSuccessful completion of a further eight units of study will qualify you for the Certificate lll in Business.H QASPJ1H Fri 9am-4pm 19 Aug-18 Sep5 days $369 (Government subsidised) * $1499 (full fee paying)

Managing Innovation Skill SetThis course is designed for managers, senior operational personnel or internal/external specialists who are responsible for the development of innovative ideas and developing new systems in the workplace. The critical focus is on systems conceived and developed with innovation as the key driver.Learn to conceptualise and establish new systems that support and encourage innovation in the workplace. Follow up with monitoring and protecting intellectual property rights and using the patent for business growth.This course incorporates three units of competency:• BSBINN502A Build and sustain an

innovative work environment• BSBINN501A Establish systems that

support innovation• BSBIPR402A Protect and use new inventions

and innovationsSuccessful completion of these units can provide credit towards BSB51107 Diploma of Management.H QINNJ1H Fri 9am-4pm 12-26 AugW QINNJ2W Fri 9am-4pm 2-16 Sep3 days $601.60 (Government subsidised) * $1199 (full fee paying)

Intellectual Property Management Skill SetThis skill set is for managers and coordinators who take an active role in recognising, securing and commercialising intangible assets which contribute to the organisation’s profitability, productivity, product or service delivery, and market leadership.Obtain a strategic advantage by learning the evaluation of approaches to the management of intellectual property, and focus on establishing, implementing, evaluating and monitoring an organisation’s intellectual property strategy.This course incorporates two units of competency:• BSBIPR501A Manage intellectual property

to protect and grow business• BSBIPR601A Develop and implement

strategies for intellectual property management

Successful completion of these units can provide credit towards BSB50207 Diploma of Business or BSB51107 Diploma of Management.H QINTJ1H Fri 9am-4pm 15-29 Jul3 days $563.70 (Government subsidised) * $1499 (full fee paying)

Small Business Financial Management Skill SetThis skill set is for small business practitioners who are managing finances for a small business. It may relate to people who are establishing or operating a micro or small business providing for self employment.Specific legal requirements apply to the management of a small or micro business. This skill set meets the industry requirements for the financial management required for an existing micro or small business or to the setting up of a new business or department in a larger organisation. We will provide you with the skills to identify and select resources, develop and implement a financial plan, monitor financial performance and acquire finance for your business.This course incorporates three units of competency:• BSBSMB304A Determine resource

requirements for the micro business• BSBSMB402A Plan small business finances• BSBSMB406A Manage small business

finances.Successful completion of these units can provide credit towards BSB40407 Certificate lV in Small Business Management or BSB30307 Certificate lll in Micro Business Operations.C QSBFJ1C Sat 9am-4pm 23 Jul-6 AugP QSBFJ2P Sat 9am-4pm 13-27 Aug3 days $310.20 (Government subsidised) * $999 (full fee paying)

Small Business Contracting Skill SetThis skill set is for small business practitioners who are pursuing contracted business opportunities. It may relate to people who operate a small business on a day-to-day basis either as an owner-operator or as an employed operator/manager.We will provide you with the skills and knowledge required to write effective contracts in a small business environment. We will teach you to comply with the specific legal requirements which apply to the management of a small business. This skill set meets the industry requirements for conducting business via contracted activity.This course incorporates three units of competency:• BSBSMB401A Establish legal and risk

management requirements of small business

• BSBSMB402A Plan small business finances• PSPGOV407B Provide a quotationSuccessful completion of these units can provide credit towards BSB40407 Certificate lV in Small Business Management.P QSBCJ1P Sat 9am-4pm 23 Jul-6 AugC QSBCJ2C Sat 9am-4pm 13-27 Aug3 days $310.20 (Government subsidised) * $999 (full fee paying)

Small Business Home-Based Business Skill SetThis skill set is for people who are establishing or operating a micro or small business providing for self employment.Specific legal requirements apply to the management of a small or micro business and this skill set meets the industry requirements for establishing or operating a home-based micro business for on-going success. We will provide you with the skills and knowledge to identify credit options and resource requirements, planning the workplace, information and communications technology requirements, hardware and software products and determining the viability of basing a business in a home environment.This course incorporates four units of competency:• FNSFLIT203A Develop understanding of

debt and consumer credit• BSBSMB304A Determine resource

requirements for the micro business• BSBSMB306A Plan a home based business• BSBSMB307A Set up information and

communications technology for the micro business.

Successful completion of these units can provide credit towards BSB30307 Certificate lll in Micro Business Operations.C QSBHJ1C Sat 9am-4pm 23 Jul-6 AugP QSBHJ2P Sat 9am-4pm 13-27 Aug3 days $209 (Government subsidised) * $999 (full fee paying)

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LET uS HELP MAKE INFORMATION TECHNOLOGY WORK FOR YOu. OuR PC COuRSES WILL PROVIDE YOu WITH THE SKILLS AND KNOWLEDGE ENHANCEMENT YOu REQuIRE.

Ms offiCeWork your way through the different levels of Access, Excel and Word and enhance your Microsoft Office package skills.The levels available and prerequisite to entry are:

IntroductionPrerequisite: Working knowledge of MS Windows

IntermediatePrerequisite: Completion of Introduction course or equivalent knowledge

AdvancedPrerequisite: Completion of Intermediate course or equivalent knowledgeFull course outlines at: www.shortcourse.swinburne.edu.auCourses conducted using MS Office 2007

Microsoft Excel 2007 IntroductionH EXCAC117H Tue 9.30am–5pm 12 JulW EXCAC118W Tue 9.30am–5pm 19 JulH EXCAC119H Mon 9.30am–5pm 5 SepC EXCAC120C Tue 9.30am–5pm 25 OctH EXCAC121H Wed 9.30am–5pm 2 NovW EXCAC122W Wed 9.30am–5pm 9 Nov1 day $325

Microsoft Excel 2007 IntermediateH EXCBC94H Tue 9.30am–5pm 26 JulW EXCBC95W Wed 9.30am–5pm 17 AugH EXCBC96H Mon 9.30am–5pm 19 SepC EXCBC97C Tue 9.30am–5pm 8 NovH EXCBC98H Wed 9.30am–5pm 16 NovW EXCBC99W Wed 9.30am–5pm 23 Nov1 day $325

Microsoft Excel 2007 AdvancedH EXCCC53H Wed 9.30am–5pm 10 AugW EXCCC54W Wed 9.30am–5pm 7 SepH EXCCC55H Mon 9.30am–5pm 10 OctC EXCCC56C Mon 9.30am–5pm 14 NovH EXCCC57H Wed 9.30am–5pm 30 NovW EXCCC58W Wed 9.30am–5pm 7 Dec1 day $325

Microsoft Access 2007 IntroductionH ACCAC94H Wed 9.30am–5pm 13 JulW ACCAC95W Wed 9.30am–5pm 20 JulH ACCAC96H Mon 9.30am–5pm 12 Sep1 day $325

Microsoft Access 2007 IntermediateH ACCBC70H Wed 9.30am–5pm 27 JulW ACCBC71W Thu 9.30am–5pm 18 AugH ACCBC72H Mon 9.30am–5pm 3 Oct1 day $325

Microsoft Access 2007 AdvancedH ACCCC46H Thu 9.30am–5pm 11 AugW ACCCC47W Thu 9.30am–5pm 8 SepH ACCCC48H Mon 9.30am–5pm 17 Oct1 day $325

Microsoft Word 2007 IntroductionH WORAC60H Tue 9.30am–5pm 4 Oct1 day $325

Microsoft Word 2007 IntermediateH WORBC48H Tue 9.30am–5pm 11 Oct1 day $325

Microsoft Word 2007 AdvancedH WORCC23H Tue 9.30am–5pm 18 Oct1 day $325

Microsoft PowerPoint 2007 IntroductionH POWAC32H Mon 9.30am–5pm 18 JulW POWAC33W Thu 9.30am–5pm 15 Sep1 day $325

Microsoft Project 2007Aimed at anyone working on or with projects who are wanting to increase productivity.Prerequisite: Sound knowledge of Windows. Create and track project schedules by entering/monitoring tasks and analysing the assignment of resources to tasks. H PROAC41H Fri 9.30am–5pm 22 JulW PROAC42W Wed 9.30am–5pm 14 SepH PROAC43H Mon 9.30am–5pm 28 Nov1 day $410

SHorT CourSES

Information Technology


CoMputing essentiaLs

Introduction to ComputersAn excellent introductory course for anyone of any age and is suitable for people returning to work or those wishing to gain the skills to use computers in their everyday life.In this beginners course we will show you how to use a computer and how they can make your life easier. We will cover an introduction to Windows, wordprocessing, spreadsheets, internet and email.H COMPC267H Tue 6–9.30pm 23 Aug–13 SepH COMPC268H Thu 6-9.30pm 6-27 Oct4 sessions $375

Touch TypingSuitable for anyone wishing to gain this valuable skill to improve their efficiency with inputting data on a computer.It’s fast, practical and effective. In a small class environment learn to type confidently without looking at the keyboard. Develop your accuracy and lessen the time it takes you to input information.H TTYPC55H Tue 7–8.30pm 5 Jul–16 AugW TTYPC56W Wed 7–8.30pm 21 Sep–2 Nov7 sessions $260

WeB design

DreamWeaver IntroductionParticipants must have extensive intermediate/advanced computing skills. This course is conducted on PC but Mac users would also benefit as the program content is the same in both the Mac and PC environments. useful for those who need to learn how to construct and manage a basic web page.Prerequisite: Participants must have extensive intermediate/advanced computing skills. DreamWeaver is a powerful web design tool that will enable you to produce web pages that attract attention and get results.H DRMWC71H Thu 9.30am–5pm 14 & 21 JulH DRMWC72H Wed 9.30am–5pm 24 & 31 AugH DRMWC73H Mon 9.30am–5pm 24 & 31 OctL DRMWC74L Thu 9.30am-5pm 1 & 8 Dec2 days $560

CoMputer aided design

AutoCAD 2011 Level 1Suitable for those who have a basic understanding of computers and Windows and wish to complete a comprehensive course covering the basic skills required to create and edit 2D production drawings using AutoCAD.A comprehensive introductory course covering 2D drafting concepts using AutoCAD software. Topics covered include computer hardware, drawing and editing commands, text, hatching, dimensioning, library parts, file management, scaling, layouts and plotting.H AuTAD1H Mon–Thu 9am–5.30pm 11–14 Jul4 days $825H AuTAD2H Tue & Thu 6–10pm 2–25 Aug8 sessions $825

AutoCAD 2011 Level 2Suitable for people who have completed AutoCAD 1 or who have equivalent knowledge of the AutoCAD software and wish to further their skill level.Prerequisite: AutoCAD Level 1 or equivalent knowledge. Expand on your skills in this advanced course covering 2D drafting concepts using AutoCAD software. Topics covered include polylines, uCS, inquiry commands, isometrics, layouts, grips, geometry calculator, filters, customising, scripts, external references, attributes, grouping, and viewports.H AuTBD1H Mon–Thu 9am–5.30pm 26–29 Sep4 days $825H AuTBD2H Mon & Wed 6–10pm 10 Oct–7 Nov8 sessions $825

rEVIT Introduction Level 1This course is designed for anyone wanting to develop 3D modeling skills but ideally suited for those with knowledge of the building industry, designers, drafts people or those with AutoCAD skills interested in moving into 3D building design. There are no prerequisites to undertake this course, however basic computer skills and knowledge of the windows operational system is recommended.This course introduces participants to Autodesk REVIT. REVIT is a popular 3D modeling software widely used in the building industry for the design and documentation of residential and commercial buildings. The course is delivered through classroom demonstrations of both theory and practical work. It covers the basic modeling and documentation techniques required to get started with REVIT Architecture software.C REVTW2C Mon–Thu 9am–5pm 26–29 Sep4 days $925

Part Modelling with Solid WorksPeople such as inventors, manufacturers and those wanting to pursue a career in manufacturing would find this course beneficial.Prerequisite: Basic computer skills. Maximise your employment prospects in the manufacturing industry. Solid Works is the most popular and widely used 3D mechanical engineering CAD software in Victoria. Completion of this introductory course will allow you to progress to more advanced courses in Assembly Modeling and Drafting.H SOWID1H Thu 5.30–9.30pm 21 Jul–18 AugH SOWID2H Thu 5.30–9.30pm 1–29 Sep5 sessions $500

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CoMputerised Bookkeeping

MYoB Day to DayThis course is designed for people required to use MYOB software, after initial set-up, to manage accounting records for a small to medium business.Prerequisite: This course assumes little or no knowledge of MYOB however sound computer skills and a basic understanding of manual bookkeeping and accounting principles are essential. This course is suitable for users not required to set up MYOB but who are wanting to learn to work with MYOB on a ‘day to day’ basis. The skills and knowledge acquired in this course will allow the user to produce and manage purchase orders and invoices, manage accounts payable and accounts receivable, and produce BAS documentation.H MYODB1H Tue 6–9.30pm 26 Jul & 2 AugC MYODB2C Mon 6–9.30pm 1 & 8 AugL MYODB4L Sat 9.30am–1pm 12 & 19 Nov2 sessions $345W MYODB3W Wed 9am–4.30pm 26 Oct1 day $345

MYoB IntroductionThis course is ideal for those in small to medium businesses. It is designed for people who need to set up MYOB for an existing Business and learn how to enter transactions, produce reports and prepare bank reconciliations.Prerequisite: Sound computer skills and a basic understanding of manual bookkeeping and accounting principles are essential. The skills and knowledge acquired in this course will allow the user to create a company data file complete with historical and opening balances, produce and manage purchase orders and invoices, manage accounts payable and accounts receivable, and produce BAS documentation.H MYOIB2H Sat 9am–1pm 13–27 Aug3 sessions $399C MYOIB3C Tue 6.30–9.30pm 30 Aug–20 SepC MYOIB5C Mon & Wed 6.30–9.30pm 7–16 Nov4 sessions $399C MYOIB1C Mon 9.30am–4pm 8 & 15 AugH MYOIB4H Mon 9.30am–4pm 17 & 24 Oct2 days $399

MYoB AdvancedThis course is designed for those wishing to further their knowledge of the potential of MYOB especially within the context of running or working in a small business.Prerequisite: Sound computer skills, a basic understanding of manual bookkeeping and accounting principles and completion of either the MYOB Introduction or MYOB Day to Day short course are essential. The skills and knowledge acquired in this course are designed to go beyond the basics of MYOB and develop skills in more advanced and complex areas of MYOB software.C MYOVB1C Mon 9.30am–4pm 22 AugH MYOVB4H Mon 9.30am–4pm 7 Nov1 day $299C MYOVB2C Tue 6.30–9.30pm 18 & 25 OctH MYOVB3H Sat 9.30am–12.30pm 5 & 12 NovC MYOVB5C Mon & Wed 6.30–9.30pm 21 & 23 Nov2 sessions $299

MYoB PayrollThis course is ideal for small business owners and employees, as well as anyone wanting to use the MYOB accounting system to create pays. Prerequisite: Participants must have a basic understanding of how MYOB Accounting software works. This course is ideal for anyone wanting to effectively use the MYOB Accounting facility to create and manage pays, including set-up, employees, entitlements, timesheets, pay runs and reporting.C MYOPB3C Sat 9.30am–12.30pm 30 Jul & 6 AugH MYOPB5H Tue 6.30–9.30pm 18 & 25 OctC MYOPB7C Mon & Wed 6.30–9.30pm 28 & 30 Nov2 sessions $299C MYOPB4C Mon 9.30am-4pm 29 AugH MYOPB6H Mon 9.30am-4pm 14 Nov1 day $299

MYoB CompleteThis course would be of benefit to those wishing to learn all aspects of MYOB from setting up company files through to customising invoice templates and setting up payroll.Prerequisite: Sound computer skills and a basic understanding of manual bookkeeping and accounting principles are essential. Learn how to create and customise files to suit your unique needs. Creation, tracking, management and reconciliation of supplier and customer accounts, end of month and financial year roll over as well as staff payment and leave entitlements will be reviewed.C MYBCB39C Mon 9.30am–4pm 8–29 AugH MYBCB40H Mon 9.30am–4pm 17 Oct–14 Nov4 days $899C MYBCB41C Mon & Wed 6.30–9.30pm 7–30 Nov8 sessions $899

Quickbooks Level 1Owners, managers and administrators of small to medium size business, computerised bookkeepers and admin/account assistants who wish to learn the Quicken package, will find this course extremely useful.Prerequisite: Basic computing knowledge and data entry skills. This course provides an introduction to the Quickbooks business management computer package. undertake a practical case study and gain an overview of cash book entries, debtors, creditors and inventory management. GST and the completion of BAS statements will be covered.H QBOOB78H Tue 9.30am–4pm 23 & 30 AugC QBOOB79C Wed 9.30am–4pm 23 & 30 Nov2 days $399

Quickbooks Level 2Owners, managers, account keepers of small to medium sized businesses (three – ten employees), computerised bookkeepers, admin/account assistants who wish to further their knowledge of the Quicken package will find this course beneficial.Prerequisite: Quickbooks Level 1 or a working knowledge of the package. Learn the more advanced features of this popular business application including time tracking, quoting, customising invoices and statements, creating import and export files, depreciation, recording periodic payments, aged receivables, and setting up and linking quick payroll.H QBOBB45H Tue 9.30am–4pm 23 & 30 AugC QBOBB46C Wed 9.30am–4pm 23 & 30 Nov2 days $399

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COMPLIANCE IS CRITICAL FOR THOSE WHO WORK IN TRADES. OuR COuRSES WILL ENABLE YOu TO GAIN OR uPGRADE THE SKILLS YOu NEED TO GAIN ACCREDITATION AND FuRTHER YOuR CAREER.

WeLdingNumbers strictly limited – register early to secure your place.

Welding TechniquesSuitable for any person wishing to gain basic welding skills.Designed for the beginner wanting to develop basic skills in Arc welding and Oxy-Acetylene welding. Welding and thermal cutting tasks will enable participants to gain skills for work in industry or on personal projects.W WELTD78W Mon 6–9pm 18 Jul–22 AugW WELTD79W Fri 6–9pm 26 Aug–30 SepW WELTD80W Sat 9am–12pm 1 Oct–12 NovW WELTD81W Mon 6–9pm 7 Nov–12 Dec6 sessions $475

MIG WeldingSuitable for any person wishing to gain or upgrade MIG welding skills.Learn to set up and operate a MIG welding plant. This course is suitable for the beginner, wanting to develop basic skills in MIG welding. Participants will gain basic skills for work in the industry or on personal projects.W MIGWD78W Mon 6–9pm 18 Jul–22 AugW MIGWD79W Fri 6–9pm 26 Aug–30 SepW MIGWD80W Sat 9am–12pm 1 Oct–12 NovW MIGWD81W Mon 6–9pm 7 Nov–12 Dec6 sessions $475

TIG WeldingSuitable for any person wishing to gain or upgrade TIG welding skills.Learn to set up and operate a TIG welding plant. You will learn to weld mild steel and a small quantity of aluminium and stainless steel. This course is suitable for the beginner, wanting to develop basic skills in TIG welding and will enable participants to gain basic skills for work in the industry or on personal projects.W TIGWD78W Mon 6-9pm 18 Jul-22 AugW TIGWD79W Fri 6-9pm 26 Aug-30 SepW TIGWD80W Sat 9am-12pm 1 Oct-12 NovW TIGWD81W Mon 6-9pm 7 Nov-12 Dec6 sessions $475

eLeCtriCaL

Electrical Contractors registrationApplicable for those requiring Part B to enable registration as an electrical contractor.This course satisfies Part B of the requirements necessary to obtain registration as an Electrical Contractor. It contains the business section of the regulatory requirements. To become a registered electrical contractor you will also need to complete Part A and have public liability insurance.W ELECE51W Thu 5.30–9.30pm 7 Jul–8 SepW ELECE52W 5.30–9.30pm Thu 27 Oct–22 Dec

plus Tue 20 Dec10 sessions $650

SHorT CourSES

Trade Skills

21


22soLar grid-ConneCt training

In order for consumers to take advantage of Government incentives and rebates in solar power such as purchase/installation subsidies and feed-in-tariffs, the designer and installer must be accredited by the Clean Energy Council (CEC). For this reason there is high demand from electricians and other tradespeople for training that leads to CEC accreditation as a photovoltaic system designer/installer.

CEC accreditation requires the successful completion and assessment of the following units of competency:•Unit K025C Solve Basic Problems

in Photovoltaic Energy Apparatus•Unit K026B Install and Set Up Grid Connect

Photovoltaic Power Systems•Unit K035C Design Grid Connected Power

Supply Systems

Design and Installation Accreditation: Units K025C, K026B & K035C

Installation Accreditation only: Units K025C & K026B

Design Accreditation only: Units K025C & K035C

Successful completion and assessment of Unit K025C is required before undertaking Units K026B and K035C.

In order to undertake these units participants must be a fully qualified electrician, electrical or electronics engineer or have completed all of the basic electrical prerequisites of the Certificate IV in Renewable Energy.

Course structure includes face-to-face delivery at Swinburne’s Wantirna campus with additional study outside of class required using a workbook.

It is recommended prior to enrolment prospective students visit the CEC website www.cleanenergycouncil.org.au for the latest accreditation rulings.

* Students who qualify will be able to access Government funding for this course. Prior to enrolment phone 9214 4440 (option 1) to determine eligibility criteria. Interstate students are not eligible for Victorian Government funded places and must enrol as full-fee paying students.Further information is available at www.swinburne.edu.au/fees

unit K025C: Solve Basic Problems in Photovoltaic Energy Apparatus This unit is designed to provide learners with the knowledge and practical skills to identify faults in photovoltaic power systems.W SG25CE12W Thu & Fri 8.30am–5pm 7 & 8 JulW SG25CE13W Tue & Wed 8.30am–5pm 9 & 10 AugW SG25CE14W Thu & Fri 8.30am–5pm 15 & 16 SepW SG25CE15W Thu & Fri 8.30am–5pm 6 & 7 OctW SG25CE16W Thu & Fri 8.30am–5pm 10 & 11 Nov2 days$347.45 (Government subsidised) * $824.80 (full fee paying)

unit K026B: Install and Set up Grid Connect Photovoltaic Power SystemsSuccessful completion and assessment of Unit K025C Solve Basic Problems in Photovoltaic Energy Apparatus is required before undertaking unit K026B. This unit is designed to provide licensed electricians with the knowledge and practical skills to set up photovoltaic power systems inline with the Clean Energy Council’s accreditation requirements. W SG26BE12W Wed,Thu & Fri 8.30am–5pm 13–15 JulW SG26BE13W Wed, Thu & Fri 8.30am–5pm

24–26 AugW SG26BE14W Wed, Thu & Fri 8.30am–5pm

21–23 SepW SG26BE15W Wed, Thu & Fri 8.30am–5pm

19–21 OctW SG26BE16W Wed, Thu & Fri 8.30am–5pm

16–18 Nov3 days$73.60 (Government subsidised) * $412.40 (full fee paying)

unit K035C: Design Grid Connected Power Supply SystemsSuccessful completion and assessment of Unit K025C Solve Basic Problems in Photovoltaic Energy Apparatus is required before undertaking unit K035C. This unit is designed to provide the knowledge and practical skills in the design of photovoltaic power systems inline with the Clean Energy Council’s accreditation requirements.W SG35CE12W Mon, Tue & Wed 8.30am-5pm

18-20 JulW SG35CE13W Mon, Tue & Wed 8.30am–5pm

29–31 AugW SG35CE14W Wed, Thu & Fri 8.30am–5pm

28–30 SepW SG35CE15W Wed, Thu & Fri 8.30am–5pm

26–28 OctW SG35CE16W Wed, Thu & Fri 8.30am–5pm

23–25 Nov3 days$220.80 (Government subsidised) * $1237.20 (full fee paying)

stand-aLone poWer suppLy systeMs (sps)In order for consumers to take advantage of Government incentives and rebates in solar power such as purchase/installation subsidies and feed-in-tariffs, the designer and installer must be accredited by the Clean Energy Council (CEC). For this reason there is high demand from electricians and other tradespeople for training that leads to CEC accreditation for stand-alone system designer/installer. CEC accreditation requires the successful completion and assessment of the following units of competency:• unit K023B Carry Out Repairs to Renewable

Energy Apparatus by Replacement of Components

• unit K025C Solve Basic Problems in Photovoltaic Energy Apparatus

• unit K027B Diagnose Faults in Renewable Energy Control Systems

• unit K028B Solve Problems in Stand Alone Renewable Energy Systems

• unit K043B Install Stand Alone Photovoltaic Systems

• unit K039B Design Stand Alone Renewable Energy Systems

In order to undertake these units participants must be a fully qualified electrician, electrical or electronics engineer or have completed the basic electrical prerequisites of the Certificate IV in Renewable Energy.Training includes 7 days face-to-face delivery at Swinburne’s Wantirna Campus and 2 days on-site at the Moora Moora off-grid community near Healesville, Victoria.It is recommended prior to enrolment prospective students visit the CEC website www.cleanenergycouncil.org.au for the latest accreditation rulings.* Students who qualify will be able to access Government funding for this course. Prior to enrolment phone 9214 4440 (option 1) to determine eligibility criteria. Interstate students are not eligible for Victorian Government funded places and must enrol as full-fee paying students.Further information is available at www.swinburne.edu.au/feesW SAPSE3W 8.30am–5pm Mon, Tue & Wed 8, 9

& 10 Aug plus Wed, Thu & Fri 24, 25 & 26 Aug plus Mon, Tue & Wed 29, 30 & 31 Aug

W SAPSE4W 8.30am–5pm Wed, Thu & Fri 5, 6 & 7 Oct plus Wed, Thu & Fri 19, 20 & 21 Oct plus Wed, Thu & Fri 26, 27 & 28 Oct

9 days$1020 (Government subsidised) * $3195 (full fee paying)

IF YOu HAVE THE WORK EXPERIENCE AND ARE WANTING YOuR SKILLS FORMALLY RECOGNISED, A FAST-TRACK BuSINESS QuALIFICATION DESIGNED FOR THE BuSY PROFESSIONAL IS THE ANSWER.

Diploma of Marketing BSB51207(FAST-TrACK)

Hawthorn campusThe Diploma of Marketing will provide you with sound theory, knowledge and practice of marketing principles which will enable you to progress your career prospects in sales and marketing management. upon completion of this course, candidates will be capable of fulfilling a range of marketing management positions including product, promotion, services marketing, business to business (industrial) marketing and marketing management.

Entry requirementsThis is a fast-track course for students who have three years work experience in a business environment and who have the ambition and commitment to grow their career opportunities.

Course structureThe fast-track program consists of eight full day workshops conducted once per month which include tutorials, interactive learning, class practicum’s and teamwork.

Units of studyCluster One: Research and opportunity evaluation• BSBMKG501B Identify and evaluate

marketing opportunities • BSBMKG506B Plan marketing research

Cluster Two: Establish, adjust and monitor the marketing mix• BSBMKG502B Establish and adjust the

marketing mix • BSBMKG514A Implement and monitor

marketing activities

Cluster Three: Advertising • BSBADV511A Evaluate and recommend

advertising media options • BSBADV512A Developing an advertising

strategy and brief

Additional units• BSBMKG507A Interpret market trends

and developments• BSBFIM501A Manage budgets and financial

plans .

Diploma of Management MBSB51107(FAST-TrACK)

Hawthorn campusThis practical, hands-on course develops entrepreneurial and innovative approaches to managing people, managing finances, managing projects and continuous improvement and complianceThe Diploma of Management provides you with comprehensive knowledge and skills in management processes. Your career path will include supervisory and middle management roles. You may already have technical qualifications but need additional management skills to advance your career.This program offers a broad range of study areas relevant to current business needs including change management, performance management, project management, marketing and customer service, financial management and occupational health and safety.

Entry requirementsApplicants need to be mature aged and working, preferably in a management role, where they can apply management learning at work.

Course structureThe fast-track program consists of eight full day sessions over six months. Workshops are interactive and highly engaging. The learning gained during workshops must be applied in the workplace via projects, activities and tasks therefore the fast-track option is only available to people who have an opportunity to apply their learning to their work.

Units of study• BSBPMG510A Manage projects• BSBMGT516B Facilitate continuous

improvement• BSBMGT502B Manage people performance• BSBCuS501B Manage quality customer

service• BSBFIM501A Manage budgets and financial

plans• BSBMKG502B Establish and adjust the

marketing mix• BSBSuS501A Develop workplace policy

and procedures for sustainability• BSBOHS509A Ensure a safe workplace.

ACCELErATED STuDY

Fast-Track Business Qualifications

Certificate IV in Project Management BSB41507(FAST-TrACK)

Hawthorn, Prahran and Wantirna campusesThe Certificate IV in Project Management will give you an in-depth coverage of project management knowledge areas and is targeted at participants currently or soon to be involved in a project team role as a project team member or junior level leader.

Course structureBlock mode of three days plus three days (with a three-four week gap) with completion in three months for participants with experience in project teams and who can apply learning to their workplace, orPart-time day program with face to face delivery with nine individual workshops over six months, for participants who are new to project teams or looking to enter the project management area or aspiring to a junior project management position. Completion is expected within six-eight months.To attain this qualification the successful completion of 8 units of study is required.

Diploma of Project Management BSB51407(FAST-TrACK)

Hawthorn campusThe Diploma of Project Management offers a practical and hands-on approach to learning with an emphasis on solving real business problems interwoven with theory and practical application. upon completion, students will be able to apply their skills by solving practical project management problems. As part of this course, emphasis is placed on appropriate project management documentation and techniques.

Course structure and entry requirementsAn intensive program is available for participants with experience as a project manager, who are seeking to formalise their experience and can draw upon their workplace projects.Course duration is four days plus four days (with a three to four week gap) with completion in three months.Participants with limited project management experience and/or project leader experience are encouraged to attend the one day workshop option conducted every three weeks (approximately) with completion in six months.To attain this qualification the successful completion of 9 units of study is required.The Certificate IV and Diploma of Project Management are also available online see page 30 for course details.

Diploma of Human resources Management BSB50607(FAST-TrACK)

Hawthorn campusThis practical, hands-on course will develop knowledge and professional practice for an exciting HR career. You will learn workforce planning strategies, HR systems and compliance issues, performance management systems and organisational culture and change from practising HR professionals.The Diploma of Human Resources Management offers a broad range of study areas relevant to current business needs including performance management, workforce planning, industrial relations, change management employee benefits, and project management.

Entry requirementsApplicants need to be mature aged and working, preferably in a management role, where they can apply management learning.

Course structureThe fast-track program consists of one full day workshop every three weeks for six months. Workshops are interactive and highly engaging and the learning gained must be applied in the workplace via projects, activities and tasks therefore the fast-track option is only available to people who have an opportunity to apply their learning to their work.

Units of studyTo be awarded the Diploma of Human Resources Management, the successful completion of eight units including three compulsory core units and five elective units is required.

Diploma of Business BSB50207(FAST-TrACK)

Hawthorn campusThe Diploma of Business reflects the role of individuals with experience in a variety of settings and who are seeking to further develop their skills across a wide range of business skills or career.

Entry requirementsSuccessful applicants will be in workplace positions where learning can be applied to actual situations.

Course structureThe Diploma of Business consists of eight, one day workshops per month, plus a tutorial per unit if required.To attain this qualification the successful completion of 8 units of study is required.

Diploma of International Business BSB50807(FAST-TrACK)

Hawthorn campusThe Diploma of International Business will equip up-and-coming executives with the necessary tools to grow their careers in international business and marketing using an accelerated ‘pracademic’ program within an eight month timeframe.The Fast-Track program is designed for full-time employees wanting to progress their career in export/import operations and management.

Entry requirementsApplicants must be in full-time employment with at least three years experience in export/import duties.

Course StructureThe Diploma of International Business consists of eight, one day workshops plus face-to-face tutorials, online learning and web based resources that will enable you to apply theoretical concepts and applications directly to your workplace environment. All major assessments will be linked to your workplace industry.To attain the diploma, students must complete eight units plus a capstone project incorporating a business/marketing plan for a product or service relevant to their place of employment and industry.

Units of study• BSBMKG512A Forecast international market

business needs• BSBMKG511A Analyse data from

international markets• BSBMKG517A Analyse consumer behaviour

for specific international markets • BSBFIA501A Report on finances related to

international markets • BSBREL502A Build international business

networks • BSBMKG 513A Promote products and

services to international markets • BSBRSK501A Manage risk • BSBMGT515A Manage operational plan

For MorE INForMATIoN AND To APPLY:Phone: 1300 275 794 Email: [email protected]/business-commerce/index.html

Fee structure is available at www.swinburne.edu.au/fees

VET FEE-Help is available (conditions apply) www.deewr.gov.au/vetfeehelp

Please note: international students holding a student visa are required to study full-time.

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A SWINBurNE GrADuATE CErTIFICATE IN BuSINESS MANAGEMENT IS A SMArT oPTIoN For THoSE LooKING To FILL A SKILLS GAP, IMProVE uPoN ExISTING KNoWLEDGE or TAKE THEIr CArEEr To THE NExT LEVEL.

exeCutive eduCationGet a taste of what postgraduate study can do for your knowledge, skills and career.

Swinburne provides the opportunity for you to enrol in a single unit of postgraduate level study. Successful completion of each unit provides a credit pathway towards a Swinburne Graduate Certificate program.

Why not find out if postgraduate study is right for you?

Course delivery and assessment Sessions are delivered using a variety of methods including lectures, guest speakers, industry visits, case study analysis and online delivery. Participants are assessed in each unit using a variety of methods including individual and group assignments, case study analysis, group-based discussion and industry projects.

For further information or to applyPhone: 1300 275 794Email: [email protected]: www.swinburne.edu.au/postgrad

Managing in a Complex World MBM500 Campus: Hawthorn or online studyDays: Wed, Thurs 6.30-9.30pm and Saturday (fortnightly) 9.30am -4.30pmDuration: 12 weeksCommences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)This unit provides a broad understanding of management and focuses on its significance in enabling organisations to operate effectively within a fast paced, increasingly complex and diverse global environment. Against this background you will critically assess the changing roles of organisations and management paying particular attention to current trends, pressures for change and issues including; globalisation, managing for sustainability with a particular focus on stakeholder management, workforce diversity and managing in an ebusiness world.This 12 week program is a core unit for all Graduate Certificate of Business Management courses.

Sustainable Marketing Practices MBM501Campus: Hawthorn or online studyDays: Monday evenings 6.30-9.30pmDuration: 12 weeksCommences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)This unit introduces students to the concept of sustainable marketing practices that involve creating, communicating and delivering value to customers, and managing customer relationships in ways that benefit the organisation, its stakeholders, and ensure business sustainability. This unit is a core unit for the Graduate Certificate of Business Management and a possible elective unit in specified Graduate Certificate of Business Management courses.

Business Graduate Certificates

Human resource Management MBM502Campus: Hawthorn or online studyDays: Wednesday evenings 6.30-9.30pmDuration: 12 weeksCommences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)This unit provides a basic introduction to the management of human resources, including human resources analysis, planning, management and measurement. The role of human resources management in achieving organisational goals and contributing to organisational cultural change is explored in a climate of competition, limited resources and constant change. This 12 week program is an elective unit in Graduate Certificate of Business Management courses.

organisational Functions and Dynamics MBM507 Campus: PrahranDays: Saturdays (fortnightly) 9.30- 4.30pmDuration: 12 weeksCommences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)The purpose of this unit is to provide students with an understanding of the foundations and dynamics of the organisation. Students will evaluate the role of executive management, individual management, team management and the functions required across all levels of the organisation. This unit is a core unit in the Graduate Certificate of Business Management (Executive Administration), and an elective unit in specified Graduate Certificate of Business Management courses.

Communications Management MBM508 Campus: PrahranDays: Saturdays (fortnightly) 9.30- 4.30pmDuration: 12 weeksCommences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)The purpose of this unit is to provide students with an understanding of a range of electronic communication strategies and their applications in a business environment.This unit is a core unit in the Graduate Certificate of Business Management (Executive Administration), and an elective unit in specified Graduate Certificate of Business Management courses.

Project Management Frameworks MBM509Campus: Hawthorn and online deliveryDays: Mon, Tue evenings 6.30pm- 9.30pmDuration: 12 weeksCommences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)The purpose of this unit is to provide students with an understanding of the foundation elements of project management. Students will evaluate the process of project preparation within the project management framework. This unit is a core unit in the Graduate Certificate of Business Management (Project Management), and an elective unit in specified Graduate Certificate of Business Management courses.

Supply Chain Management MBM514Campus: Hawthorn Duration: 5 full daysDates: 2-4 September and 8-9 October 2011 Fee: $1,850 – FEE-Help loans are available (conditions apply)This unit provides an understanding and appreciation of the management of the supply chain, including critiquing global supply chain management principles and practices. The program develops core leadership, team work and management competencies required by contemporary supply chain managers and their organisations. This unit is a core unit in the Graduate Certificate of Business Management (Supply Chain Management), and an elective unit in specified Graduate Certificate of Business Management courses.

Logistics Management MBM515Campus: Online deliveryDuration: 12 weeksCommences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)Logistics management incorporates knowledge of rapidly developing technology in information systems, warehousing and distribution techniques. This unit develops core leadership, team work, technology and management competencies required by contemporary supply chain managers and their organisations. This unit is a core unit in the Graduate Certificate of Business Management (Supply Chain Management), and an elective unit in specified Graduate Certificate of Business Management courses.

Public relations Theory and Approaches MBM519Campus: PrahranDays: Tuesday evenings 6.30-9.30pmDuration: 12 weeksCommences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)The purpose of this unit is to provide students with an understanding of the role public relations plays in a range of environments – private, corporate, government and not-for-profit, and to develop skills in delivering public relations solutions to a diverse range of scenarios.This unit is a core unit in the Graduate Certificate of Business Management (Public Relations), and an elective unit in specified Graduate Certificate of Business Management courses.

retail Marketing and operations Management MBM522Campus: Online deliveryDuration: 12 weeks Commences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)The purpose of this unit is to provide students with an understanding of the importance of adopting a strategic approach to retailing in a complex, competitive and changing environment. This overarching strategic approach is supported by a focus on retail analysis, retail marketing, advertising and the operational aspects of a retail business.This unit is a core unit in the Graduate Certificate of Business Management (Retail Management), and an elective unit in specified Graduate Certificate of Business Management courses.

Accounting and Financial Decision Making MBM525Campus: Online deliveryDuration: 12 weeksCommences: Week beginning 8 August Fee: $1,850 – FEE-Help loans are available (conditions apply)This unit provides the foundation accounting and finance skills required in business management roles. The focus of this unit is on financial analysis methods and interpretation, budgeting, reporting, and the tools and techniques used for financial decision making and control.This unit is an elective unit in specified Graduate Certificate of Business Management courses.

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graduate CertifiCate prograMs in BusinessWhether you’re chasing a promotion or want to take your business to the next level, upgrading your skills with a Swinburne postgraduate qualification is a great place to start.

A Graduate Certificate qualification is often suitable if you have several years’ work experience but no formal academic qualifications. They generally take six months full-time or one year part-time to complete and may allow you to progress to a graduate diploma and masters.

Course delivery and assessment On campus programs are delivered using a variety of methods including lectures, guest speakers, industry visits, case study analysis and online delivery. Participants are assessed in each unit using a variety of methods including individual and group assignments, case study analysis, group based discussion and industry projects.

PathwaysSuccessful graduates of the programs listed with at least a credit average can receive direct entry into Swinburne’s NEW Graduate Diploma of Business Management, or the Master of Business Management.

Fees$1,850 per unit, or $7,400 for the Graduate Certificate. Australian citizens may be eligible to access a government FEE-Help loan to pay all or part of their fees. Fees are paid back through your taxed salary once you meet the determined threshold. For further information visit www.goingtouni.gov.au

Electives In courses offering electives choose from up to 22 units covering the fields of: leadership, diversity, HRM, project management, supply chain management, international trade, communication, PR, retailing, risk management, economics and financial decision making.

EligibilityEntry is available to applicants with an approved undergraduate degree or diploma from a recognised tertiary institution or approved equivalent, together with relevant industry experience, preferably at least 12 months. Applicants without a degree are required to have significant relevant business experience, normally at least 4 years.

ApplicationApplication forms can be downloaded from the website at: www.swinburne.edu.au/postgrad/apply

Questions? For further information or to apply please contact:Phone: 1300 275 794Email: [email protected]: www.swinburne.edu.au/postgrad/professional-skills

Graduate Certificate of Business Management Course delivery: Hawthorn campus, onlineStudy pattern: Part-time and full-time (evening and weekends). Course duration: Each unit involves 36 hours of class time, usually studied for 3 hours on one night per week for one semester, or as Saturday workshops. The program takes 1 year to complete part-time.The Graduate Certificate of Business Management offers a postgraduate qualification with a foundation in management in complexity and sustainable marketing practices. Students can choose from a wide variety of specialisms in critical aspects of business practice to support their foundation units. This course is a modern business qualification designed to equip students with the skills, knowledge and attributes in management that are immediately applicable in specialist and high demand industries.

Aims and objectivesThis program will introduce a conceptual framework that embraces sustainable business practices integrating commercial, environmental and people dimensions of organisational goals and practices. This approach provides a basis for developing critical thinking skills associated with the role and functions of management in the current complex and shifting business environment.This course has an entry requirement that includes business experience, affording students some understanding of the business context as a basis for exploring the foundation units of management and marketing, and also for developing their chosen business specialisms.

Career opportunitiesMost graduates will already be established in business careers, so through successful completion of their Graduate Certificate can expect better current job performance, promotion, and new opportunities in a broader business. The program prepares students to move into management roles across all industry sectors.

LecturersMost units in this program are delivered by practicing management specialists, selected across a broad range of industry sectors with a proven track record of performance – professionally and academically.

Course structureThe Graduate Certificate consists of two core units of study (subjects) and two elective units. • Managing in a complex world• Sustainable marketing practices

Graduate Certificate of Business Management (Supply Chain Management)Course delivery: Hawthorn campus, onlineStudy pattern: Part-time (block mode and online). Full time dependant on demandCourse duration: Each unit involves 36 hours of class time, usually studied in block mode over 5 full days for one semester. The program takes 1 year to complete part-time.This course enables students to develop advanced skills and knowledge in the development, implementation and maintenance of supply chain systems using world-proven supply chain management principles and practices.

Aims and objectivesThis program aims to provide participants with the complex principles and practices, knowledge and attitudes that will equip them to perform the duties of managing and guiding industry and organisations in supply chain management.

Course structureThe Graduate Certificate consists of three core units of study (subjects) and one elective. • Managing in a Complex World• Supply Chain Management• Logistics Management

Graduate Certificate of Business Management (Project Management)Course delivery: Hawthorn campus, onlineStudy pattern: Part-time and full time (evening and weekends). Course duration: Each unit involves 36 hours of class time, usually studied for 3 hours on one night per week for one semester, or as Saturday workshops. The program takes 1 year to complete part-time.The Graduate Certificate of Business Management (Project Management) has been designed to meet the needs of practising project officers and managers who want to pursue specialist study and develop skills at a managerial level. The program looks closely at project management concepts and methodologies used across all industries.

Aims and objectivesThe program aims to provide high-level knowledge with practical skill applications that are relevant to project practitioners and project managers. The four core subjects address sound project management principles; high-level project implementation, execution skills and knowledge; and project integration management skills, essential for the role of the project manager.

Course structureThe Graduate Certificate consists of four core units of study (subjects). • Managing in a Complex World• Project Management Frameworks• Project Planning, Initiation and Execution• Project Management, Implementation and

Closure

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Graduate Certificate of Business Management (Public relations)Course delivery: Prahran campus, onlineStudy pattern: Part-time (evening & weekends) Course duration: Each unit involves 36 hours of class time, usually studied for 3 hours on one night per week for one semester, or as Saturday workshops. The program takes 1 year to complete part-time.Over the past decade, the public relations industry has experienced changes in focus, from a set of technical communications skills into a much more strategic, professional and management-focused undertaking. The practice of public relations shows elevated concerns for ethical practice and social responsibility, as well as an appreciation of operating in a global market. As a result, the Graduate Certificate of Business Management (Public Relations) has been designed to produce practitioners with greater research, problem-solving, strategic thinking, planning, management, and communication skills.

Aims and objectivesThe purpose of this program is to provide students with an understanding of the role public relations plays in a range of environments – private, corporate, government and not-for-profit – and to develop skills in delivering public relations solutions to a diverse range of scenarios. Students will transform a set of technical communications skills into a more strategic approach to the management of the organisation’s public face.

Career opportunitiesMost graduates will already be established in business careers, so through successful completion of their Graduate Certificate can expect better current job performance, promotion, and new opportunities in a broader business and international business environment. The program prepares students to move into public relations management roles and to take responsibility for the preparation of internal and external communications.

LecturersMost units in this program are delivered by practicing PR managers and consultants, across a variety of industry sectors, with a proven track record of performance – professionally and academically.

Course structureThe Graduate Certificate consists of three core units of study (subjects) and one elective. • Managing in a complex world• Public relations theory and approaches• Public relations practice

Graduate Certificate of Business Management (Executive Administration)Course delivery: Prahran campus, onlineStudy pattern: Part-time and full time (evening and weekends). Course duration: Each unit involves 36 hours of class time, usually studied for 3 hours on one night per week for one semester, or as Saturday workshops. The program takes 1 year to complete part-time.The Graduate Certificate of Business Management (Executive Administration) has been specifically designed to meet the needs of office staff who want to develop high-level knowledge and skills in the professional area of executive administration. The graduate certificate is an attractive alternative for those with significant work experience in this area, but without previous formal undergraduate qualifications.

Aims and objectivesThe program aims to provide high level business knowledge with practical skill applications that are relevant to executive assistants working directly for senior managers. The three core units address sound management principles applicable to complex environments, high level administration skills and knowledge, and communication and office project management skills. A diverse range of units are offered for the elective component, which allows students to specialise in a particular skill or interest area.

Career opportunitiesMost graduates will already be established in business careers, so through successful completion of their Graduate Certificate can expect better current job performance, promotion, and new opportunities in a broader business and international business environment.

LecturersMost units in this program are delivered by practicing EAs and PAs, across a variety of industry sectors, with a proven track record of performance – professionally and academically.

Course structureThe Graduate Certificate consists of three core units of study (subjects) and one elective. • Managing in a complex world• Organisational functions and dynamics• Communications management

Graduate Certificate of Commerce (Human resource Management)Course delivery: Hawthorn campus, onlineStudy pattern: Part-time and full-time (evening and weekends) Course duration: Each unit involves 36 hours of class time, usually studied for 3 hours on one night per week for one semester, or as Saturday workshops. The program takes 1 year to complete part-time.The Graduate Certificate of Commerce (Human Resource Management) has been developed to provide human resource management studies for people with appropriate business experience, and offers students the opportunity to gain introductory knowledge in this area.

Career opportunitiesGiven the current context in which business enterprises operate, demand is high for strategically astute, outcome-focused, innovative and entrepreneurial HR practitioners who can demonstrate business acumen. This course provides an avenue for graduates to gain theoretical and practical skills in HRM and business practices. As many participants may already be established in a business career, the key vocational outcomes will arise from better job performance and new opportunities opening up for graduates.

Course structureThe Graduate Certificate consists of four core units of study. All four units must be satisfactorily completed to attain the Graduate Certificate award:• Recruitment and Selection• Human Resource Development• Performance and Reward Management• Employee Relations

LecturersMost units in this program are delivered by practicing HR managers and consultants, across a variety of industry sectors, with a proven track record of performance – professionally and academically.

PathwaysThe Graduate Certificate of Commerce (Human Resource Management) is the first stage of the Graduate Diploma or Master of Commerce (Human Resource Management).

Fees$2,100 per unit, or $8,400 for the Graduate Certificate. Australian citizens may be eligible to access a government FEE-Help loan to pay all or part of their fees. Fees are paid back through your taxed salary once you meet the determined threshold. For further information visit www.goingtouni.gov.au

EligibilityEntry is available to applicants with an approved undergraduate degree from a recognised tertiary institution. Applicants without a degree are required to have significant HR experience, normally at least 3 years.

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ONLINE BuSINESS COuRSES ARE A CONVENIENT WAY TO LEARN THE SKILLS YOu NEED BY PROVIDING THE FLEXIBILITY TO STuDY IN YOuR OWN ENVIRONMENT AT YOuR OWN PACE.

Business Courses onLineStudying online gives you the flexibility to choose when and where you study. Instead of working around a fixed study schedule, you can fit study around your existing priorities – and study when you like.Our online courses span across a variety of study areas, allowing you to use your time on your own terms to upgrade or gain new skills. As a graduate of an online course, you’ll find you’ve got the ability to motivate yourself and manage your time effectively, two important skills which can’t always be taught in the classroom.

• BSB40507 Certificate IV in Business Administration

• BSB40807 Certificate IV in Frontline Management

• BSB41007 Certificate IV in Human Resources

• BSB40407 Certificate IV in Small Business Management

• BSB41507 Certificate IV in Project Management

• BSB51407 Diploma of Project Management • FNS40604 Certificate IV in Financial Services

(Accounting) • FNS40207 Certificate IV in Financial Services

(Bookkeeping) • FNS50204 Diploma of Accounting • FNS60204 Advanced Diploma of Accounting

For further information Telephone: 1300 275 794 Email: [email protected] www.tafe.swinburne.edu.au/online

online course information

FeesTAFE Tuition Fees are set by the Victorian Government. For full details on TAFE fees and eligibility for concession, visit: www.swinburne.edu.au/studentoperations/fees/tafe.html* Interstate students and Australian citizens living overseas are not eligible for Government funded places and thus must be treated as full-fee paying students.

Skills recognitionSkills Recognition, Recognition of Prior Learning (RPL) is a process where a student may be granted credit or partial credit towards a qualification in recognition of skills and knowledge gained through work experience, life experience and/or formal training. To complete a self assessment visit: www.tafe.swinburne.edu.au/business/rpl/

Credit transferA Credit Transfer may be granted for relevant accredited or formal training at another training organisation. The units must be current, identical or equivalent to those in the course you enrol in.

Application procedure Applicants who wish to study online should obtain an application form at: www.tafe.swinburne.edu.au/buscom/application.htm

Entry requirementsOur part-time program is available to domestic, as well as interstate students and Australian citizens living overseas. The ability to operate a computer, use a web browser and manage a self-paced learning environment is essential.

oNLINE

Business Qualifications

30Certificate IV in Business Administration(oNLINE)Business administration is the skill of organising people and resources efficiently so as to direct activities toward common goals and objectives. This course is designed to provide a broad grounding in generic workplace skills in a business environment so graduates may use their technical skills and knowledge to support the work of a team. The Certificate IV in Business Administration (online) requires the successful completion of a minimum of ten units totalling between 345 and 620 hours including five core and five electives units. At least one of the elective units must be selected from the remaining administration units.

Certificate IV in Frontline Management(oNLINE)Frontline Managers are the first and second level managers directly responsible for the leadership and guidance of others. These team leaders can bring about improvement in skills, habits, knowledge, and attitudes of employees influencing the culture of the business or organisation. The Certificate IV in Frontline Management online requires the successful completion of a minimum of ten units totalling between 385 and 490 hours including four core and six selected elective units.

Certificate IV in Human resources(oNLINE)HR management within an organisation focuses on activities related to people such as recruitment, performance management, training and development, conditions of employment and other HR issues and generally provides direction and support for the people who work in the business. This course is designed to provide a broad grounding in generic workplace skills and knowledge in HR support functions. The Certificate IV in Human Resources (online) requires the successful completion of a minimum of ten units totalling between 290 and 550 hours including four core and six selected elective units.

Certificate IV in Small Business Management(oNLINE)Want to run your own successful small business? This course will cover topics of managing a small business such as GST and BAS, business structures, OHS & Workcover requirements, PAYG Tax, record keeping, insurance requirements and tax deductions. The Certificate IV in Small Business Management (online) requires a minimum of 375 hours including the successful completion of four core units and six elective units.

Certificate IV in Project Management (oNLINE)Project management is a set of skills, knowledge and experience using techniques and technologies to deliver change and benefits to an organisation. A project leader or project manager is not necessarily a supervisor or line manager, but may undertake some of those responsibilities. This course is designed to provide a broad grounding in generic workplace skills and knowledge in project support functions for those working in a project team or those who would like to gain the underpinning skills in project management. The Certificate IV in Project Management (online) requires the successful completion of eight core units and 300 hours of study.

Diploma of Project Management(oNLINE)This course is most suitable for those working as a project manager or with significant project leader experience requiring demonstration of the ability to manage projects by taking full responsibility for each of the project functions and is designed to provide specific project management skills to help broaden current skills and experience. The Diploma of Project Management provides a pathway towards membership and certification from the recognised project management bodies AIPM or PMI, a requirement of many project management roles. The Diploma of Project Management (online) requires the successful completion of nine core units and 380 hours of study.

Certificate IV in Financial Services (Accounting) (oNLINE)This course develops practical training in financial accounting, management accounting, business communications and computerised accounting. The Certificate IV in Financial Services (Accounting) (online) requires the successful completion of 13 units.

Certificate IV in Financial Services (Bookkeeping) (oNLINE)This course is designed for people seeking a career as a professional contract bookkeeper or permanent paid bookkeeper, either working under the direction of a tax agent/public accountant for a bookkeeping business or franchise or in their own bookkeeping business. The course offers practical training in bookkeeping ethics, cash and accrual accounting systems, payroll, BAS and IAS statements as well as computerised accounting. Applicants applying for the online delivery model will need to complete, gain Recognition to Prior Learning or apply for Credit Transfers in two Certificate III in Financial Services (Accounts Clerical) units before continuing with the Certificate IV in Financial Services (Bookkeeping) (online).

Diploma of Accounting(oNLINE)This course develops basic practical skills in financial accounting, budgeting, auditing, management accounting and taxation to gain employment as a bookkeeper for a small business or an assistant accountant in a medium or large business. It can also lead to further studies in the Advanced Diploma of Accounting.

Advanced Diploma of Accounting (oNLINE)This course will help you to enhance and refine your knowledge and skills in financial accounting, costing, taxation, and financial management as well as working with spreadsheets. This course aims to provide students with the opportunity to obtain knowledge and skills relating to manual and computerised bookkeeping, financial reporting, costing, budgeting, taxation, financial accounting, auditing and financial management. Successful completion of 17 units must be achieved to attain the Advanced Diploma of Accounting (online).

Total: $

Course details

Course title Code Start date Location Fee

Student details

Surname: First name:

Address: Suburb: Postcode:

Business telephone: Home telephone:

Mobile phone: Facsimile:

Email: Date of birth:

Company funded: Yes No Person authorising training:

Company name:

Company address:

Telephone: Email:

Would you like to receive more short course information? Yes No

How did you hear about Swinburne Short Courses? Google Website Brochure Referral Corporate Client

Past student Email Flyer Facebook Leader newspaper Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Payment details

Cheque Money Order VISA Mastercard AMEX

Card No Expiry / Name on credit card: Signature:

TOTAL AMOuNT $

once you have filled in this form, you can:

n Register and pay online at www.shortcourse.swinburne.edu.au or complete and forward the registration form with payment.

n Some courses fill quickly. Early registration is recommended to avoid disappointment.n Please choose your course carefully. Swinburne is not obliged by law to refund, transfer or issue a credit

note if you choose the wrong course, change your mind or your circumstances change.

n Fax us (24 hrs)(03) 9214 5511 with your credit card details

n Mail usShort Course Team Mail H69 PO Box 218 Hawthorn 3122with cheque payable to Swinburne university of Technology

n Visit us– SPW, Wakefield St, Hawthorn– PD Building, St John St, Prahran – 12–50 Norton Rd, Croydon– 369 Stud Rd, Wantirna South– Melba Avenue, Lilydale Office hours: 9.30am–4.15pm Mon–Fri

n Call usRegistration hotline: (03) 9214 4440 (option 1)with your credit card details 9.00am–5.00pm Mon–Fri

n Go onlinewww.shortcourse.swinburne.edu.auVISA and Mastercard holders accepted only

For AMEX Mail, Fax or Phone (03) 9214 4440 (Option 1)

Swinburne University of Technology

Short Courses Application Form

registration informationrefundPlease choose carefully. Once processed your course fee will not be refunded if you change your mind or your circumstances change.

Public holidays We do not run courses on public holidays. If in doubt please phone 9214 4440 (option 1).

Confirmation All applications will be acknowledged. Please keep all correspondence as proof of registration.

Course cancellationsIf Swinburne cancels your course we will refund your fees in full.

TransferTransfers to other courses can be organised. You must provide notice in writing at least 5 working days prior to commencement of the course for which you are registered. A $50 processing fee will apply

Main roads

n Campus loCations

Croydon campus12–50 Norton Road, Croydon 30 km (40 minutes by train) from the CBD

Train: Croydon station on the Lilydale line. From the station it is a 10-minute walk to campus, or you can take the 737 bus.


Hawthorn campus (main campus)John Street, Hawthorn 6 km (10 to 15 minutes by train) from the CBD

Train: Glenferrie station on the Belgrave, Lilydale and Alamein lines. The station is in the heart of the campus.

Tram: Number 16 tram along Glenferrie Road to St Kilda and the CBD.

Parking: on campus at an hourly rate up to $6.50 all day.

lilydale campusMelba Avenue, Lilydale 40 km (50 minutes by train) from the CBD

Train: Lilydale station on the Lilydale line. Campus is a 15-minute walk from the station.

Bus: the 680 bus regularly travels between the station and campus.


prahran campus144 High Street, Prahran 5 km (10 minutes by train) from the CBD

Train: Prahran station on the Sandringham line. The station is a two-minute walk from campus.

Tram: Number 6 tram passes by the campus. Numbers 78 and 79 travel along Chapel Street, while Numbers 5 and 64 travel nearby on Dandenong Road and Number 72 on Commercial Road/Malvern Road.

Bus: Number 216/219 and Number 220 travel along Commercial Road/Malvern Road.

Parking: off campus ticketed.

Wantirna campus369 Stud Road, Wantirna 25 km from the CBD (close to Knox City Shopping Centre)

Train and bus: catch the train to Ringwood station (Belgrave and Lilydale lines) and then the 664 bus, which will drop you off at the campus entrance.

By car: campus is located near the intersection of Burwood Highway and Stud Road.


Welcome!

Swinburne’s School of Business is pleased to launch the Short Courses and Professional Development Guide for July to December 2011.

Swinburne is well known for delivering innovative and industry-related programs. We offer courses beginning at short course level, through to certificates, diplomas and postgraduate programs.

School of Business programs are designed to offer practical application within a work environment – they are all about making a difference. We pride ourselves on responding to current business needs, and we are continually adding new programs to our suite to meet new trends and industry demands.

Our new professional short courses and skill set programs provide a stand-alone learning opportunity with the added advantage of leading to a qualification in a range of business disciplines.

We offer our programs across our five Melbourne campuses, and many of our courses are also available online. We can also customise a program to meet the specific needs of your organisation and even deliver in your workplace.

Wishing you all the best in your learning experience!

Brad Hosking Executive Director School of Business Swinburne University of Technology

Partnerships with Industry

Swinburne University of Technology, previous Australian winner of the Large National Training Provider of the Year award and best University in Melbourne for teaching and learning for the last five consecutive years, has the expertise, capacity and capability to design, develop and deliver customised solutions for human capital development challenges faced by industry.

These solutions, developed in partnership with clients addressing specific skill, competency and knowledge development requirements can be delivered at the workplace, on-campus or a blend with online support, are designed to maximise benefits to employers and their people.

A University that has been in the forefront of engaging with industry, both small and medium enterprise and ASIC-listed, Swinburne offers contextualised short courses, executive development programs and both award-bearing and non-award training.

Our industry engagement specialists are experienced in designing programs that align to corporate strategic priorities and access facilitators with many years of experience in the diverse industry sectors.

Swinburne partners with organisations across a broad range of areas – including banking, insurance, hospitality, automobile, construction, logistics and technology sectors – achieving real returns on investment in human capital development.

Ranjit Gajendra Director Business Development and International School of Business Swinburne University of Technology

shortcourse.swinburne.edu.au • Business • Information Technology • Trades

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CRICOS Provider Code: 00111D The information contained in this course guide was correct at the time of publication, June 2011. The university reserves the right to alter or amend the material contained in this guide. Production information: Printed with vegetable-based inks on paper manufactured under the ISO14001 environmental management systems standard. SP0802-30-0511

Swinburne University of Technologyn any qUeSTIonS? Telephone: 03 9214 4440 (option 1) Email: [email protected] Website: shortcourse.swinburne.edu.au

Short Courses and Professional DevelopmentJuly–December 2011

short courses 2011 semester 2

Documents

lilydale station

campus entrance

prahran station

croydon station

glenferrie station

cbd train

glenferrie road

lilydale lines