shipping and logistics ltd

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CHAPTER - I

INTRODUCTION

Logistics

Business logistics is the planning, organizing and controlling of all moves

store activities that facilitates product flow from the point of raw materials

acquisition to the point of final consumption and the necessary information flows,for the purpose of providing a sufficient level of customer services in a cost

effective manner.

Term logistics originates from the ancient Greek word logos. ogistics

is considered to have originated in the military!s need to supply themselves with

arms, ammunition and rations as they moved from their "ase to forward position.

#n the words of a layman, logistics can "e defined as having the right type

of product or services at the right place, at the right time, for a right price and in

the right condition. ogistics has evolved as a common and well known "usiness

concept "ecause of the ever increasing comple$ities of modern day "usiness. The

primary goal of logistics is to effectively manage the pro%ect life cycles and

resultant efficiency. This has greatly evolved with a logistics manager!s role in

efficiently designing the products of the company keeping in view the principle of

efficient system of supply chain management.

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The term &G#'T#('

L) egally

O) &rdered

G) Goods

I) #nternationally

S) 'hipped

T) To

I) #ntended

CS* (onsignees

#n "usiness terms, it can "e summarized as a competitive strategy adapted "y

the enterprise to meet and e$ceed the e$pectations of its e$isting and prospective

customers. #t refers to a complete process of total supply chain management that is

esta"lished to achieve a state of perfection through efficiency and integration.

ogistics does not mean a single work activity "ut refers to a group of activities

performed to attain the goal of a "usiness enterprise that is ma$imizing the profits.

This may involve steps like purchasing, planning, coordination, transportation,

warehousing, distri"ution and customer service. + "usiness can run without profits,"ut it need money to fund its services, pay its employees and grow its customer

"ase. ogistics play an important part in the present "usiness world.

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ogistics is a mi$ture of several professional disciplines, such as

Planning

Controlling

Directing

Coordination

orecasting

!are"o#sing

Trans$ortation

acilit% location

In&entor% 'anage'ent

+ll the activities that are involved in the movement of goods and services

from the point of final consumption are grouped under the term logistics. The art of

managing all these activities when grouped together as a collective unit, are placed

under -logistics management!. eople who are authorized or given the task of

managing the aspects of logistics management are referred to as -logistics

managers!.

#n the view of the rapidly and constantly changing "usiness environment

glo"ally and fast evolving trade and commerce scenario in #ndia with the glo"al

market, there is an increasing requirement of relia"le and dependa"le integrated

logistics solutions providers who can provide comprehensive, professional and

dependa"le logistics support to the industry, keeping the same in mind and with the

vision to provide quality and professional comprehensive logistics solutions to the

international and domestic trade.

#n the development of any country!s economy, e$ports play a crucial role.

/$port is the most important aspect of earning foreign e$change. + country should

have to "e equipped with natural resources, so that it can sell these resources into

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the international market. 0ith the opening up of the #ndian economy, the

international trade has "een increased significantly as there are less restriction on

e$port and imports. 1ore and more multinationals are registering their entry into

the #ndian market. The imported products are now in well reach of #ndian

customers. The living standard has "een improved. This results in su"stantial

amount of growth in "oth e$ports and imports. The procedure of "oth the e$ports

and imports are time consuming and complicated. #n this regard there are several

logistic companies providing their services on the "ehalf of the e$porters and

importers to facilitate the trade "etween them. The logistics companies take over

the responsi"ility of sending the goods from the e$porter!s premises to the importer

premises, which includes the aspect of total door to door delivery.

Transworld 'hipping and ogistics td is a leading service provider in

logistics industry. &ver the years they have operated smoothly with their wide

spectrum of personalized service.

(ain Container "andled Cargo t"ro#g" Coc"in $ort

E)$orts

Cas"e* +ernels

C"e'icals

Co,,ee

Coir $rod#cts

is"

Ginger

Pe$$er

C.P. Goods

Tea

T#r'eric

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R#er and r#er $rod#cts

I'$orts

C"e'icals (ac"iner%

(iscellaneo#s

Oecti&es o, St#d%

To know a"out logistics industries.

To get an e$posure of organization environment within the industry.

To know the functions of each departments and also to learn a"out each

e$ecutives activities and responsi"ilities

CHAPTER - II

!OR/ DONE DIAR0

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This is a report of my practical e$perience, during the institutional training

in Transworld 'hipping and ogistics td, (ochin. # learned a"out the overall

functioning of the company. The detailed note a"out the training is as follows.

irst *ee+

2uring the first week of my training, # learned a"out the day to day activities

of logistics and accounts department.

The logistics department is responsi"le for the preparation of various reports

to carry out the operations. #n the department # learned a"out the preparation of

reports such as preparation of daily report of empty units, report for follow up of

container movement from ports, monthly cost and recovery report etc. They also

guided me in preparing various reports from the system and its updation in the

system using &ceanus software.

The accounts department main work is to deal with local payments and

receipts, preparing invoices for the services rendered. The training in the

department helps me to learn a"out, how to prepare the invoices for the different

services. They also trained me how important is the monitoring of each "ills in the

company.

Second *ee+

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&n the second week of my training # have "een to the documentation

department. The department is having two wings /$port documentation and

#mport documentation.

#n the e$port documentation section # learned, how the department solves

queries3complaints related to e$port documentation. They also trained me in

releasing error free "ill of lading. #t also guided me, how to co)ordinate with

different department to carry out operations effectively. #n the import

documentation section # learned a"out the mechanism for filing error free #G1

4import general manifest5 and how to deal with queries3complaints of

consignees3#(2s3load ports, etc. #t helped me to know a"out in releasing 23&

4delivery order5 at correct time to avoid delay in movement of containers.

T"ird *ee+

#n the last week of my training # have "een to the operations, marketing and

sales departments.

The operations department ena"led me in getting practical e$posure to the

industry standards. #t teaches me, how the department communicates with various

governmental organizations like port, customs and internal departments for follow)

ups of consignment and its smooth flow. The department thought me, how to

monitor movement of container for "oth e$ports as well as imports.

The last department # have "een during the institutional training was

marketing and sales department, where # got an e$perience a"out the company!s

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marketing techniques, how they deal with its customers for reasona"le profits.

They maintain a separate customer data records. # learned from this department

how to handle queries and pro"lems of the customers, which they come across

daily, thus achieving the logistical competency over their competitors.

2uring the entire period of my institutional training, # got an e$posure to the

working environment of the logistics industry. #t was very informative and

knowledgea"le in a very co)operative learning environment. # learnt how our

theoretical aspects are different from practical field in the industry.

CHAPTER - III

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CO(PAN0 PROILE

Trans*orld S"i$$ing and Logistics Ltd

The transworld group of companies was esta"lished in 6789 "y

1r.:.'ivaswamy. 'tarting off as a shipping agency in Bom"ay, the group has now

diversified into a multi)faceted shipping and logistics company. The activities of

the group include ship owning 4container and "ulk carriers5, feedering, ;


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Transworld group are among the leading #nternational providers of multi)

modal integrated logistics services in the 1iddle /ast, #ndian 'u")(ontinent and

'outh /ast +sia.

1ision

To "e a premier organization, which offers total shipping solutions "y

providing high quality innovative services to its customers, stakeholders and is the

market leader and the trendsetter in the #ndian 'u")(ontinent, +ra"ian Gulf D

'outh /ast +sia region.

(ission

(ommitted to provide total transportation through quality service and "e the

customerEs first choice.

Cor$orate Res$onsiilit%

10

1al#es

Tr#st and O$enness. Transparency in all dealings

(#t#al Res$ect. :especting the dignity of individuals

2#alit%. 2edicated to customer driven quality, constantly striving to improve

processes and services guided "y the changing needs of the customers

E)cellence.Believe in continuously improving upon the "enchmarks

C#sto'er Orientation. The concerns and needs of the customers are the

guiding force "ehind all the endeavours


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Transworld creates "usiness values "y initiating care and understanding to

the work culture and surrounding environment.

Being a total logistics solution provider, Transworld understands the

interdependence of related "usiness to form a seamless link of supply chain

management. Based on this interdependence, Transworld initiates a holistic

approach to (orporate :esponsi"ility "y engaging in philanthropy, community

service, and supporting social and environmental issues

/e% oc#s

Governance and /thics in workplace

/co)efficient work environment, with a focus on recycling, energy efficient

systems and wastewater management

'afe work environment, work)life "alance, social and gender equality, and

human rights

0omen /mpowerment in workplace and community

&pportunities to the #ntellectually 2isa"led

(ommunity #nvestment in the field of education, especially in remote and

economically "ackward area, to provide equal opportunity

Transworld Group commits to using its resources to contri"ute to the

organization and to the community

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Ac"ie&e'ents and A*ards

The Transworld Group has many firsts to its (redit

=irst #ndian operator to own and operate (ontainer 'hips

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=irst to operate a fully cellular common carrier container feeder service from

#ndia

=irst to commence #ndo)ak shipping service

=irst #ndian 'hip &perator to o"tain #'& 7FF certification in FF6

=irst ogistics company to pioneer 1ultimodal products

=irst and only #ndian company to operate dedicated container "erths at

#ndian ports

=irst #ndian company to commence coastal feeder service linking #ndian

ports

=irst iner +gency in #ndia to introduce regular container service

=irst +gency to move containers "etween orts and #nland container depots

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3RANCHES IN INDIAThe company has a worldwide partnership network of agents who are

engaged in all aspects of shipping and international transportation for ocean and air

shipping. Transworld 'hipping and ogistics td has a pan #ndia presence with its

own office and representative offices at following locations

;ew 2elhi udhiana

(hennai #ndore

Tuticorin Tirupur

(ochin Baroda

Bangalore 1um"ai

Aandla 1undra

+hmeda"ad >ydera"ad

GLO3AL SER1ICE NET!OR/

#ndia 'ri anka

Bangladesh 1alaysia

Thailand 'ingapore

(hina Taiwan

Aorea #ndonesia

akistan @+/

&man AuwaitBahrain atar

'audi +ra"ia #taly

@A Germany

(anada @'+

Trans*orld S"i$$ing and Logistics Ltd - act ,ile

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A*ards and Accolades

&/'1 was accredited with #'& 7FF6 in FFF and 'hreyas 'hipping and

ogistics td with #'& 7FF in FF

T0'' "agged the Best 'hipping +gent award for four consecutive years,awarded "y @+'(

&rient /$press ines imited "agged the 'hip owners3operators award at

The FF9 loyds ist 1iddle /ast and #ndian 'u")(ontinent 'hipping

+wards

&rient /$press 'hip 1anagement imited was ad%udged the "est 'hip

1anager, at the 'eatrade awards function and was accordingly "estowed The

'eatrade 1iddle /ast and #ndian 'u")(ontinent 'hipping +ward FF8 for

this category ) a recognition given to &/'1 for its contri"ution to the

maritime industry in the field of ship management

CS

+l"atross #nland orts vt td

Transworld Terminals rivate imited

S"i$ (anage'ent

&rient /$press 'hip 1anagement td

(anage'ent Cons#ltanc%

Transworld 1anagement (onsultancy vt td

S"i$ O*ning

&/ #nc

Transworld Bulk (arriers =H(&

eeder

&rient /$press ines =H(&

Liner

Bala%i 'hipping ines =H(&

Logistics

Transworld ogistics =H/

T'' #nc Transworld ro%ects =H/

S"i$ O*ning

'hreyas 'hipping and ogistics td

Transworld Bulk (arriers I#ndiaJ vt td

eeder

'hreyas 'hipping and ogistics td

Logistics

'hreyas :elay 'ystems td

+l"atross 'hipping td

+21/( ogistics td ':' =reight 1anagement td

Agenc%

+l"atross 'hipping td

(rescent 'hipping +gency I#J vt td

Transworld G' I'ingaporeJ te td

Transworld G' I#ndiaJ vttd

Transworld 'hipping and ogistics td

:elay 'hipping +gency vt td T 'hipping and ogistics vt td

Agenc%

Transworld 'hipping and ogistics( ) 2u"ai

Transworld 'hipping ) &man )

1uscat

Transworld 'audi +ra"ia

2ana Auwait 'hipping and

=orwarding (ompany 0 )

Auwait

anka &rient /$press ines) 'ri

anka
http://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twsa/index.htmlhttp://www.dks-kwt.com.kw/http://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twsa/index.htmlhttp://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/twsa/index.htmlhttp://www.dks-kwt.com.kw/http://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/tbc_india/index.htmlhttp://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.transworld.co/oel/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twsa/index.htmlhttp://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.transworld.co/oel/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twsa/index.htmlhttp://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.transworld.co/oel/index.htmlhttp://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/tbc_india/index.htmlhttp://www.transworld.co/shreyas/index.html


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Trans*orld Gro#$4 C"air'an - (r. Ra'es" S. Ra'a+ris"nan

C"ie, E)ec#ti&e O,,icer -

0ear o, estalis"'ent5

S"i$$ing line5 3alai s"i$$ing line 63SL74 ,or linear ser&ices.

(aor 'ar+et5

Co'$etitors Panasia

SCI

(aers+

E&ergreen Trans Asia

TAL international

Cara&el etc.

So,t*areOcean#s so,t*are

A$ollo so,t*are

Both &ceanus and +pollo software!s proactively assists organizations in

their "usiness transformation initiatives and offers strategic vision which aims at

redesigning the "usiness processes. Both this software is used in al"atross shipping

limited. +ll the details of shipment are recorded with this software and data is

maintained in the system.

&ceanus software is mainly used for linear "usiness activities like container

inventory management, updating BK in the system etc. The +pollo software is

mainly used for freight forwarding, (, (oastal activities, "uyer consolidation,

maintain of various report, its analysis etc. 0ith this software the information

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tracking a"out a shipment "ecomes easier and accurate.

CONTACT DETAILS

Trans*orld S"i$$ing and Logistics Li'ited-(U(3AI

P"one5

a) 5

Trans*orld S"i$$ing and Logistics Li'ited- COCHIN

Transworld >ouse, Lth (ross :oad 0illingdon #sland, (ochin ) 9C FFM.

P"one5

a) 5

(oile5

EMAIL:

Web : www.transworld.com

P#nc"-line 5 8!e 3ring 0o# T"e !orld

CHAPTER -I1

PRODUCTS AND SER1ICES

Liner Agenc%

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Transworld 'hipping and ogistics imited is one of the leading liner

agency networks in +sia and offers a seamless and consistent service through all its

own offices and agent networks across all ma%or cities and countries in the world.

Transworld 'hipping and ogistics imited represent Bala%i shipping =H(& and

are their sole agents in #ndia.

T"e co'$an%9s ai' is to $ro&ide 'ariti'e and $ort ser&ices to

c#sto'ers across all $orts

(ontainer operating ;


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Air reig"t

Transworld can e$pedite the shipments using a wide range of cargo aircraft

and carriers at ma%or airports across the country. (ustomized solutions "ring the

"est e$pedited cargo services availa"le.

#+T+ approved capacity and commercial air carriers.

Aey commercial carrier flights ensure the most direct route.

#ntercept shipments already in transit to e$pedite safely and on time.

/$pertise and e$perience, com"ined with the use of internet technology

provides fle$i"le scheduling.

Transworld provide a full range of charter aircraft services N hours a day.

'hipping across the continent or across the glo"e, Transworld provides with

ma$imum control over cargo regardless of its size, type, origin or destination. That

means door to door pick)up and delivery anywhere in the world, with no

intermediate off)loading or cargo transfers.

Ocean reig"t

Transworld and its worldwide network offer glo"al ocean freight services

connecting worldwide ports. Their international correspondents are carefully

qualified ocean freight forwarders and licensed non)vessel operating common

carriers so customer can trust to make sure glo"al ocean freight gets where it!s

going intact and on time.

(harges are calculated in cu"ic meters 4(B15 and this will help determine

the mode of transport such as =( or (. +s a rule, the various =( sizes and

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their respective capacities are "ased on F4C (B15, NF 4LC (B15, NF >K(

49C(B15.This can change dependent on commodity and how the goods are

packed. +l"atross e$pert team will advise clients at every stage in the shipping

process to make sure the "est commercial decision is o"tained.

Ocean ,reig"t s"i$$ing ser&ices incl#de

#mport and e$port.

=ull container load.

icensed ;


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cargo. (ustomer can rely on al"atross entrepreneurial spirit and focused

commitment to deliver e$ceptional customer service.

&n)site planning meetings to ensure seamless shipment and the safest, most

efficient method of transportation.

+ glo"al network of agents skilled at facilitating comple$ requirements and

implementing effective solutions.

(oordinate importKe$port shipments to meet pro%ect construction, fa"rication

and infrastructure schedules.

'ynchronize "reak "ulk, heavy lift and oversized shipments "y land, sea or

air.

0hether an e$press airfreight package or a large heavy lift shipment "y land

or sea, Transworld has the skills, knowledge and e$perience to ensure safe and

timely delivery worldwide for pro%ect cargoes of all sizes. #ndustry reputation for

delivering safe, practical and cost effective solutions is well deserved.

Consolidation 2edicated space at (=' across the country for consolidation purpose.

Anowledge on cargo compati"ility.

@nlike many of competitors they have their own overland road network,

ensuring coherent procedures at all times.

Glo"al scale allows providing cost)effective consolidation and groupage

services for customer worldwide.

>u" and spoke via transshipment points at ma%or hu" points in middle

eastKfar east via 2u"ai and 'ingapore.

0ith an unrivalled timeta"le of international departures, plus door to door

tariffs and tracking capa"ilities, consolidation service is ideal for palletized

and loose loaded shipments.

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They can support customer with customs "rokerage and customs

declarations, cargo inspection, quality control and sorting.

3#%er;s consolidation

articipate in purchase, planning and vendor education.

Tally "ooking as per "uyer!s instructions and orders.

:eceiving cargo from various suppliers in conformity to "uyers instructions.

'ortingKsegregation as per conceptsKstyle.

#ssuance of =(:s or >Bs as per contractual agreement and in line of

customs regulations.

@pdating of daily activities in the 2': formats provided "y "uyers.

'tuffing of cargo as per the territories set "y the "uyers.

'hipping with contracted carriers.

(ompliance with security regulations of the destinations.

'afe handling of post shipment documents.

!are"o#sing and distri#tion

By understanding customer, issues and anticipating "usiness and logistics

needs, Transworld e$perts provide "est solutions that will derive value for

customer "usiness. 0hatever industry sector customer operates in, Transworld

provides dedicated and shared warehousing and distri"ution to ensure that can

deliver service promise to customers worldwide.

S#$$l% C"ain (anage'ent

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Transworld supply chain consultants are committed to meeting the most

comple$ supply chain requirements of their customers. eadership teams work

with customers to ensure responsiveness and fle$i"ility. +s a leading supply

chain management solutions provider, it has focused solutions to meet

customer requirements

'upply ;etwork 'olutions

:egional 2istri"ution (enter

1anufacturing >u" &perations

#nternational (argo

'upply (hain (onsulting

icking up the cargo from customer plant

Transporting to port "y road3rail

/$porting cargo into the ship

@nloading cargo in the specified port

:eceiving cargo from the port

2elivering it into the customer site

CHAPTER -1

1ARIOUS DEPART(ENTS

LOGISTICS DEPAR(ENT

DOCU(ENTATION DEPART(ENT

(AR/ETING < SALES=CUSTO(ER SER1ICE DEPAR(ENT

OPERATIONS DEPART(ENT

ACCOUNTS DEPART(ENT

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LOGISTICS DEPART(ENT

ogistics department at Transworld, offer variety of services ranging from

air freight, ocean freight, freight forwarding, linear agency, warehousing and

distri"ution, supply chain management etc.. Transworld, "eing the lead logistics

provider means instigating and managing change across the entire supply chain, to

meet changing "usiness and customer demands. #t is achieved "y "ringing

continuous improvement and cost reduction and optimizing logistics networks. The

key focuses are

;etwork analysis and design

(onsultancy

Business planning

(hange management

ro%ect management

#nventory planning and management

1aintaining a wide supplier "ase across many modes and geographics

#n"ound, out"ound and reverse logistics management

Acti&ities and res$onsiilities

Pre$aration o, dail% stat#s re$ort and dail% re$ort o, e'$t% #nits.

Get the report from the yard and generate the report from the system after

the data entry. =orward the report to the marketing department.

Pre$aration o, re$ort ,or ,ollo*-#$ o, container 'o&e'ents ,ro' $orts.

The same report is forwarded to operations and transporters. #f the same is

not moved in the -free time! asks the reason for the delay and same update

with principal.

Constantl% #$dating t"e container 'o&e'ent.

:eports are received from all yard and surveyor 6'aster 'arine ser&ices7

and updated in the system. +fter completion of updation same is cross

checked.

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ollo*-#$ *it" 'ar+eting de$art'ent ,or oo+ing details and readiness

o, cargo4 ,or re>#ire'ent o, e'$t% container.

C"ec+ing %ard illing and 'o&e'ent illing to $a% rent to %ard on

e"al, o, $rinci$al. Dail% generation o, re$ort in order to e sent to $rinci$al.

Reg#lar c"ec+ing o, ills o, all contractors.

Bill checking of all containers as per the inventory updated into the system.

(hecking for the rates agreed upon with the transporters and contractors.

=orwarding the "ill checked to accounts for necessary payments.

Pre$are loading list as $er oo+ing and sending to &essel agents.

(ont"l% cost and reco&er% re$ort to $rinci$al.

+ container repair "ill is received from the repairers for the container repair

for the month. @pdating damage estimates in system for principal approval.

:epaired containers are crosschecked along with the surveyor to note that

work given is done properly. 1aking monthly cost and recovery statement

and sending same to principal.

U$dating da% to da% container acti&it% in s%ste'.

DOCU(ENTATION DEPART(ENT

2ocumentation department plays a crucial role in creating and

maintain of document at the correct time as per the requirement. #t facilitates the

document for operational purpose as well as for regulatory purpose. The

documentation department has two wings

E?PORT DOCU(ENTATION


Entering 3=L details in co'$#ter s%ste'.

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:eceiving B format from shipperK(>+ and checking B details. =inding

the vessel and port it is destined to. (hecking the container load plan

4(5./ntering B details into computer system, vessel wise. =ollowing) up

with shipperK(>+, if B details are missing. #f ( and B details do not

match, referring to shipping "ill and verifying details. (hecking entry of

clauses is done correctly. B verified copies send to (>+Kshipper for

confirmation. :aising the invoice. +fter container on"oard the vessel, B

will "e released to shipper.

Recei&ing CLP@s"i$$ing ill ,ro' o$erations@CHA@s#r&e%ors on dail%

asis.

C"ec+ing and sending e)$ort cargo 'ani,est.

Pre$aring load list.

:eceiving on"oard list from operations. Generating the e$port load list file

and cross checking with on"oard list.

Pre$aring and sending ,reig"t 'ani,est.

(hecking details of freight manifest in computer system are entered

correctly. 'ending freight manifest to accounts department of principal.

=ollowing)up and updating freight rates as per the instructions fromprincipal.

Pre$aring and sending "a:ardo#s goods 'ani,est.

:eceiving hazardous goods declaration form from operations. /ntering

hazardous goods details in respective B. 'ending hazardous goods manifest

to principal.

In LCL consolidation send t"e st#,,ing re$ort to CHA@s"i$$er.

(onitoring e)$ort doc#'entation acti&ities ,or releasing error ,ree 3L.

To sol&e >#eries@co'$laints related to e)$ort doc#'entation. To &eri,% and send $er,or'ance re$ort to $rinci$als.

I(PORT DOCU(ENTATION

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Pre$aring IG( 6i'$ort general 'ani,est7.

:eceiving T2: 4terminal departure report5 from load port. Transferring

Kdownloading vessel data to local /2# system. (hecking and correcting data

as per customs format. @pdating line no, @pdating (=' code as per

consignee request. rinting #G1 hard copy for record and downloading /2#

#G1 for sending to vessel agents. reparing #+ 4import advance list5 and

sending to vessel agents to su"mit to port terminal.

Sending CAN 6consignee arri&al notice7.

'ending arrival notice to consignee with all the details of consignment. Generating DO 6deli&er% order7 to $ort to release cargo.

:eceiving documents from consignee, i.e. &B4original B5 duly endorsed.

(hecking endorsement and check for payments of respective charges.

Handling da% to da% corres$ondence.

(=' destuffing, letter, port letter, surveyors letter through computer system.

(ollecting all charges, issue receipt and release 2& to consignee.

Pre$aring a'end'ent letter.

1aking amendment, in case of discrepancy "etween #G1 and &B.(hecking these discrepancies and issue amendment letter. #f error is on part

of load port agent, taking confirmation from them. #ssuing amendment letter

to consignee.

To 'onitor i'$ort doc#'entation acti&ities ,or ,iling error ,ree IG(.

To 'onitor i'$ort ICD related acti&ities to a&oid dela% in 'o&e'ent o,

containers.

To 'onitor da% to da% acti&ities o, i'$ort doc#'entation.

To ens#re ti'el% iss#e o, DO to clients.

To sol&e >#eries@co'$laints o, consignee@ICD@load $ort.

Pre$aring and sending long standing s"i$'ent notice to consignee.

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(AR/ETING AND SALESDEPAR(ENT

1arketing and sales department is the "ack"one of the company, to keep

a"reast of industry trends within the industry at any time access to important

market information keeping in view of company!s goal, the department is

responsi"le for formulate the policy!s, which helps the company to achieve the

sales ahead.


(a+ing c#sto'er data record-#$dating t"e c#sto'ers ao#t t"eir

cargo4 t"e cargo &o%age4 date o, st#,,ing de$art#re etc..

E)$loring ne* c#sto'ers and ,i) a$$oint'ents *it" $otential

c#sto'ers.

Pre$aration o, re$orts4 #dget etc.

To report to principal on latest market developments. To make annual "udget

for marketing and customer service department.

Handling >#eries and $role's.

To solve internal and customer related pro"lems on daily "asis.

So#rcing and oo+ing o, cargo.

#dentify customer need to give appropriate solution regarding4rates, transit

time, service details5.'ourcing new customers. +fter sales services, follow

)up. :everse marketing for imports and e$port. Pre$aring oo+ing sli$.

:eceive confirmation on "ooking from shipper. =ill details as per "ooking

slip.

inding o#t co'$etitors 'ar+et in,or'ation and tr% to ac"ie&e

logistical co'$etenc% o&er t"e'.

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(aintain t"e co'$an%;s e)isting c#sto'ers4 ,or a reasonale $ro,it and

'a+e 'ar+et e)$ansion $lans.

Anal%sis to esti'ates s#$$ort ,ro' s"i$$ers@ro+ers ,or #dging gro*t"

o, clients.@pdating customers on services availa"le from other ports. #nforming

customers on services "y other agents to destinations, which he requires

services. Giving additional services like, giving advance transshipment

details, giving pre)alert information on vessels and alternative vessels.

To strategi:e and i'$le'ent 'ar+eting $lan.

To plan and achieve the target set for the unit. To target shippersK(>+ for

achieving teus. To identify new ways for "etter customer service.

OPERATIONS DEPART(ENT

&perations department play a vital role in looks after the overall operational

process of the particular "ranch. @pdating the marketing team a"out the rates, date

of arrival of vessel, name of vessel, departure of vessel, stuffing date and other

details.it plays a crucial role in shipment of goods to confirm the safety, efficiency

and punctuality to reach the destination of consignee.


To 'onitor 'o&e'ent o, ICD containers 6E?PORT7.

To receive dispatch report from #(2s. To receive details of container for

particular vessel. 'u"mit details to port 4'/HN5. :eceive inland way"ill and

transference copies from #(2s. =ile #(2 /G1 with customs e$port

department. (heck container status with (&;(&: for containers, and

pro%ect vessel loading accordingly. @pdate the container re)e$port data with

customs, containers imported from foreign port should "e re)e$port within 9

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months. Then only cancellation will "e done "y container cell officer in

customs.

To 'onitor 'o&e'ent ICD containers 6I(PORT7.

=iling details of #(2 import containers with customs and o"tain

transshipment permit. (ourier transshipment permit to various #(2s. =ile

indent with port for moving containers from port to rail. #n case of rail

transportation, su"mit forwarding note to concor. &rganize payment for

haulage charges. &"tain inland or and courier to #(2s. 'end report to #(2s

intimating status of containers.

To co''#nicate &ario#s de$art'ents li+e c#sto's4 $ort and internal

de$art'ent=or follow)up of consignment in the process of each one transfer aspect of

the need to ensure smooth flow of goods.

To liase *it" s"i$$ers@consignee.

Otaining container landing $er'ission ,ro' c#sto's ,or i'$ort

containers.

To 'onitor t"e loading and #nloading o, containers ,ro' &essel.

To 'aintain relations and 'anage iss#es *it" doc+s4 c#sto's4 $ort

a#t"orities.

1eri,%ing and c"ec+ing all ills ,ro' $ort and gi&e to acco#nts ,or

$a%'ents.

To ens#re all 'o&e'ents 6in@o#t7 o, containers locall% and o, ICDs so

t"at no containers is s"#t o#t.

To do necessar% a'end'ents at c#sto's in IG(4 i, an%.

To "andle long standing containers4 'ore t"an B da%s % de st#,,ing

and storing cargo in *are"o#se. To re&ie* and ens#re t"e re-e)$ort o, containers ,ro' India4 *it"in

'ont"s.

ile EG( *it" c#sto's.

Liasioning *it" $ort4 s#r&e%ors4 trans$orters4 c#sto's..to ens#re

s'oot" ,#nctioning.

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ACCOUNTS DEPART(ENT

+ccounting department play a crucial role, it handles a variety of important

tasks. #t ranges from "udgeting, periodic financial reporting as well as financial

analysis. The accounting department is responsi"le for internal controls for all

"usiness processes to prevent theftKmisappropriation of assets, handling e$ternal

audits and dealing with "anks in order to o"tain financing.

The important task includes invoicing customers, accounts receiva"le

monitoring and collections, account reconciliation, paya"les processing. The

department is also responsi"le for collecting the credit payments from the clients,

to which the credit is allowed.


Pre$aring and sending 'ont"l% ,reig"t 'ani,est.

To 'onitor o#tstanding4 collections4 o#nced c"e>#es.

To 'onitor creditors list.

To deal *it" local $a%'ents and local recei$ts.

The local payments includes port charges, terminal handling charges, repair

charges, plug)in charges for reefer containers, storage charges at yard,

cleaning charges of containers etc. The local receipts includes the cost and

handling charges, and fund get from invoicing the clients for the services

offered

Internal a#diting to $re&ent 'isa$$ro$riation o, assets.

O&erseas $a%'ents and recei$ts are ad#sted t"ro#g" "ad o,,ice

acco#nts de$art'ent4 *"ic" is in (#'ai.

To credit c"ec+ ne* c#sto'ers and o$en ne* credit acco#nts ens#ring

t"e co'$an% "as all t"e rele&ant in,or'ation on t"e detor.

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Re$ort to 'anage'ent on o#tstanding iss#es and in,or' t"e' earl% o,

$otential detor;s $role's.

DOCU(ENTATION

2ocumentation is one of the vital aspects in international trade.

2ocumentation plays an important role right from the receipt of the e$port order

till the shipment is made and for the negotiation with the "anks. These documents

are required "y the e$porter or importer for his own records to fulfill the customs

formalities, shipment, insurance, "anks ta$ authorities, e$change control,

government authorities to record "alance of trade and "alance of payments,

transportation, port authorities, carriage etc..

Doc#'ents are i'$ortant ,or t"e ,ollo*ing reasons5

As an e&idence o, s"i$'ent and title o, goods.

or otaining $a%'ents.

To $ro&ide a s$eci,ic and co'$lete descri$tion o, t"e goods.

or assess'ent o, correct d#t% ,or clearance $#r$ose.

or otaining e)$ort licenses

or otaining e)$ort ,inance

or co'$leting $res"i$'ent ins$ection

or cal'ing e)$ort ene,its li+e d#t% dra*ac+ etc..

The documents can "e commercial documents or regulatory documents.

(ommercial set of documents are mainly used for commerce. #n other words these

are documents normally e$changed "etween "uyer and seller. :egulatory

documents are required in dealing with various regulatory authorities such as

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customs, :B#, e$cise, licensing authorities, inspection and other e$port promotion

"odies for availing incentives etc...

CHAPTER -1ICONCLUSION

Transworld shipping and logistics limited has come a long way from "eing

%ust a service provider. The organization now has the value of "eing an ultimate

service provider for freight forwarding and linear "usiness. The present and the

future of the organization with regard to the services and management aresatisfactory. The organization can increase the market share "y improving with

more state of art technology. The organization can diversify into related other

"usiness areas and state of art technology providers for other organizations. The

company is planning to focus more on pro%ect cargo shipping services.

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+s far as Transworld shipping and logistics ltd is concerned it can "e stated

that through its e$cellent service and aggressive logistics services, organization has

shown a noticea"le increase in the market share. >owever, there are some areas

where the company is not at the top)most position "ut it can certainly gear up in

the near future and is committed to acquire that spot in the coming years.

The institutional training at Transworld shipping and logistics ltd was very

informative and knowledgea"le in a very cooperative learning environment. #

learnt how our theoretical aspects are different from practical field in the industry.

shipping and logistics ltd

Documents