Sharia Wade 281-967-4939

ssharia3@aol.com Houston, TX Objective Dedicated and ambitious Employee Benefits Professional with over 10 years of extensive experience in all facets of customer service, health management, customer inquiries, reporting, analysis and quality assurance. Strong expertise in analyzing data, gathering client’s requirement and resolving customer issues, Skilled at synthesizing and editing information to achieve overall objectives. Ambitious to gain entry and start a challenging career in a role in a high profile organization that offers a genuine opportunity for progression, extensive training and education in human resource management and organizational leadership. Areas of Expertise

Process Implementation

Client Relationship Strategic Planning Analytical Thinking

Process Improvement Competitive Intelligence Data Analysis &

Management Team Management

Vendor Relationship Project Management Requirement

Gathering Customer Support

Summary of Qualifications

Self-motivated professional with over ten years’ experience in employee benefits administration.

Highly driven to exceed expectations and goals. Keen ability to multi-task while managing multiple employees over several clients in a call center.

Proven to be a team player and motivator.

Extensive knowledge in all aspects of health care; including health and group benefits, defined benefits, and defined contribution.

Creates and maintains Business Process Flows and Standard Operating Procedures for multiple processing tasks such as carrier updates, death claims and retirement initiation

Extensive knowledge in the Affordable Care Act

Advanced in systems such as Salesforce, Microsoft Office, Ceridian, and Benefits Workstation

Professional Experience Empyrean Benefits Solutions, Inc. Houston, TX (August 2011- Current) Sr. Client Service Representative

Assisted call center representatives as a subject matter expert with Health and Group Benefits; including COBRA, Flexible Spending & Health Savings Accounts, direct billing and leave administration for several fortune 500 companies

Manual processing of life insurance claims, carrier updates, National Medical Support Orders, Power of Attorney and Defined Benefit initiation.

Talent acquisition - responsible for testing and interviews of potential candidates in the call center

Conducts new hire and ongoing training, create and provide training manuals, compiles PowerPoint training presentations increase representative’s knowledge

Worked closely with various client human resources on a corporate level via email and phone to research and resolve issues.

Worked with various vendors to process employment verification, life insurance claims, enrollment forms, reimbursement claims, and National Medical Support Orders

Conducts quality evaluations and provide coaching and feedback Aon Hewitt, The Woodlands, TX (June 2003 – June 2009) Sr. Client Service Representative

Inbound and outbound calls regarding every aspect of employee benefit administration including health and group benefits, 401(k), and pension and leaves

Processed life insurance claims for employees and/or dependents Updated training materials with any new legislation or plan provision changes

Trained new hires and mid-year ongoing refresher training Skills

Talent Acquisition Benefits Administration

10-Key Touch Typing 55 WPM

Microsoft Office including Word, Excel, PowerPoint SQL, HTML

Education Associate of Applied Science – Lone Star College B.S. in Human Resource Management – Sam Houston State University (In View)