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8/3/2019 Sgbp English

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SHELL

GENERALBUSINESS

PRINCIPLES


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The Shell Geeral Bsiess Priciples gover howeach o the Shell copaies which ake p theShell Grop* codcts its aairs.

*Roal Dtch Shell plc ad the copaies i which it directl oridirectl ows ivestets are separate ad distict etities. Bt i

this pblicatio, the collective expressios Shell ad Shell Grop a

be sed or coveiece where reerece is ade i geeral to those

copaies. Likewise, the words we, s, or ad orselves are

sed i soe places to reer to the copaies o the Shell Grop i

geeral. These expressios are also sed where o sel prpose is

served b idetiig a particlar copa or copaies.


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LIvING By oUR PRINCIPLESThe objectives o the Shell Grop are to egage ecietl,

resposibl ad protabl i oil, gas, cheicals adother selected bsiesses ad to participate i the searchor ad developet o other sorces o eerg to eetevolvig cstoer eeds ad the worlds growig deador eerg.

Or shared core vales o hoest, itegrit ad respector people derpi all the work we do ad are theodatio o or Bsiess Priciples.

The Bsiess Priciples appl to all trasactios, largeor sall, ad drive the behavior expected o evereploee i ever Shell copa i the codct o its

bsiess at all ties.We are jdged b how we act. Or reptatio will bepheld i we act i accordace with the law ad theBsiess Priciples. We ecorage or bsiess partersto live b the or b eqivalet priciples.

It is the resposibilit o aageet to lead b exaple,to esre that all eploees are aware o these priciples,ad behave i accordace with the spirit as well as withthe letter o this stateet.

The applicatio o these priciples is derpied b acoprehesive set o assrace procedres, which are

desiged to ake sre that or eploees derstadthe priciples ad cor that the act i accordacewith the.

As part o the assrace sste, it is also the resposibilito aageet to provide eploees with sae ad

codetial chaels to raise cocers ad reportistaces o o-copliace. I tr, it is the resposibilito Shell eploees to report sspected breaches o theBsiess Priciples to Shell.

The Bsiess Priciples have or a ears beedaetal to how we codct or bsiess ad livigb the is crcial to or cotied sccess.

Peter Voser

Chie Exective Ocer 1


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oUR vALUESShell eploees share a set o core vales hoest, itegrit ad respect or people. We alsorl believe i the daetal importance o trust,openness, teamwork and proessioalis, ad pride

i what we do.

SUSTAINABLE DEvELoPMENTAs part o the Business Principles, we commit tocotribte to sstaiable developet. This reqires

balacig short- ad log-ter iterests, itegratigecooic, eviroetal ad social cosideratiosito bsiess decisio-akig.

RESPoNSIBILITIES

Shell copaies recogise ve areas oresposibilit. It is the dt o aageetcotiosl to assess the priorities ad dischargethese iseparable resposibilities o the basis othat assesset.

a. To shahodsTo protect shareholders ivestet, ad providea log-ter retr copetitive with those o otherleadig copaies i the idstr.

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OuR BuSInESS PRInCIPLES

ECOnOmIC

COmPETITIOn

BuSInESS InTEGRITyPOLITICAL ACTIVITIES

HEALTH, SAETy, SECuRITy AnD THE EnVIROnmEnT

LOCAL COmmunITIES

COmmunICATIOn AnD EnGAGEmEnT

COmPLIAnCE

oUR CoRE vALUES

Honesty IntegrIty respect


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b. To ustoms

To wi ad aitai cstoers b developig

ad providig prodcts ad services whichoer vale i ters o price, qalit, saet adeviroetal ipact, which are spported bthe reqisite techological, eviroetal adcoercial expertise.

. To mpoysTo respect the human rights o our employees adto provide the with good ad sae workigcoditios, ad copetitive ters ad coditioso eploet.

To proote the developet ad best se o thetalets o or eploees; to create a inclusive workenvironment where every employee has an equalopportunity to develop his or her skills and talents.To encourage the ivolveet o eploees i theplaig ad directio o their work; to provide

the with chaels to report cocers.We recogise that coercial sccess depedso the ll coitet o all eploees.

d. To thos wth whom w do busss

To seek mutually benefcial relationships withcotractors, sppliers ad i joit vetres andto promote the application o these Shell GeeralBsiess Priciples or eqivalet priciples i schrelatioships. The abilit to proote these pricipleseectivel will be a iportat actor i the decisio

to eter ito or reai i sch relatioships.. To soty

To codct bsiess as resposible corporateebers o societ, to copl with applicable lawsad reglatios, to spport daetal ha rights

i lie with the legitiate role o bsiess, ad togive proper regard to health, saet, secrit adthe eviroet.

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PrinciPle 1

ECoNoMIC

Long-term proftability is essential to achieving orbsiess goals ad to or cotied growth. It isa easre both o eciec ad o the vale thatcstoers place o Shell prodcts ad services.It spplies the ecessar corporate resorces orthe cotiig ivestet that is reqired to develop

ad prodce tre eerg spplies to eet cstoereeds. Withot prots ad a strog acialodatio, it wold ot be possible to llor resposibilities.

Criteria or ivestet ad divestet decisios

iclde sstaiable developet cosideratios(ecooic, social ad eviroetal) ad aappraisal o the risks o the ivestet.

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PrinciPle 2

CoMPETITIoN

Shell copaies spport ree eterprise. Weseek to copete airl ad ethicall ad withi theraework o applicable copetitio laws; we willot prevet others ro copetig reel with s.

PrinciPle 3BUSINESS INTEGRITyShell copaies isist o hoest, itegrit adairess i all aspects o or bsiess ad expect thesae i or relatioships with all those with whowe do bsiess. The direct or indirect oer, payment,soliciting or acceptace o bribes i a or isacceptable. acilitatio paets are also bribesad st ot be ade. Eploees st avoidcoficts o iterest betwee their private activitiesad their part i the codct o copa bsiess.

Eploees st also declare to their eploigcopa potetial coficts o iterest. All bsiesstrasactios o behal o a Shell copa st berefected accratel ad airl i the accots othe copa i accordace with establishedprocedres ad are sbject to adit ad disclosre.

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PrinciPle 4

PoLITICAL ACTIvITIES

a. Of ompasShell copaies act i a sociall resposibleaer withi the laws o the cotries iwhich we operate i prsit o or legitiatecoercial objectives.

Shell copaies do ot ake paets to politicalparties, orgaisatios or their represetatives.Shell copaies do ot take part i part politics.However, whe dealig with goverets, Shellcopaies have the right ad the resposibilit toake or positio kow o a atters, which

aect s, or eploees, or cstoers, orshareholders or local coities i a aer,which is i accordace with or vales ad theBsiess Priciples.

b. Of mpoys

Where idividals wish to egage i activities ithe coit, icldig stadig or electio topblic oce, the will be give the opportit todo so where this is appropriate i the light olocal circstaces.

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PrinciPle 5

HEALTH, SAfETy, SECURITy

AND THE ENvIRoNMENTShell companies have a systematic approachto health, saety, security and environmentalaageet i order to achieve cotiosperorace iproveet.

To this ed, Shell copaies aage these attersas critical bsiess activities, set stadards adtargets or iproveet, ad easre, appraisead report perorace exterall.

We cotiall look or was to redce theeviroetal ipact o or operatios, prodctsad services.

PrinciPle 6

LoCAL CoMMUNITIES

Shell copaies ai to be good eighborsb cotiosl iprovig the was i whichwe cotribte directl or idirectl to the geeralwellbeig o the coities withi whichwe work.

We aage the social ipacts o or bsiess

activities carell ad work with others to ehacethe beets to local coities, ad to itigatea egative ipacts ro or activities.

I additio, Shell copaies take a costrctiveiterest i societal atters, directl or idirectl

related to or bsiess.

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PrinciPle 7

CoMMUNICATIoN AND

ENGAGEMENTShell copaies recogise that reglar dialoge adegageet with or stakeholders is essetial. We arecoitted to reporting o our perormance by providingll relevat ioratio to legitiatel iterestedparties, sbject to a overridig cosideratios o

bsiess codetialit.

I or iteractios with eploees, bsiess partersad local coities, we seek to liste ad respodto the hoestl ad resposibl.

PrinciPle 8CoMPLIANCEWe copl with all applicable laws ad reglatioso the cotries i which we operate.

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Shell Iteratioal Liited 2010

Perissio to reprodce a part o this pblicatio sholdbe soght ro Shell Iteratioal Liited.Perissio will sall be give, provided that the sorceis ackowledged.

The rst editio o the Stateet o Geeral Bsiess Pricipleswas pblished i 1976.It was pdated i 1984, 1988, 1990, 1994, 1997 ad 2005.

I there are discrepacies betwee the traslated versio adEglish versio, the Eglish versio will prevail.

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