Setting up your King’s e-mail account on your Windows phone

If you have any further questions please call the IT Service Desk on 0207 848 8888 or email 8888@kcl.ac.uk

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Contents How to setup your King’s e-mail account when you do not have any other e-mail account on the

phone .................................................................................................................................................. 1

How to setup your King’s e-mail account, as an additional e-mail account on your phone .............. 3

How to change the volume of e-mails downloaded onto your phone ............................................... 5

How to switch off conversation .......................................................................................................... 6

How to setup your King’s e-mail account, when you do not have any other e-

mail account on the phone

1) Before you setup your King’s e-mail account, please ensure you have

internet access on your phone. Once you have internet access, please

click the Windows icon at the bottom of your display to come to the

home screen. From here, please click on the envelope icon highlighted

in red as shown to the right. If you do not see this exact icon, then it

means you have an e-mail account on your phone and you will need to

follow the steps details in page 3 onwards.

2) After clicking on the envelope icon, please click on Exchange

option as highlighted in red.

3) You will now be taken to a window like the one on the right, where you

will need to put in your KCL e-mail address and your password. Once you

have clicked on the sign in button, the application will find the rest of your

settings automatically.

Setting up your King’s e-mail account on your Windows phone

If you have any further questions please call the IT Service Desk on 0207 848 8888 or email 8888@kcl.ac.uk

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If you were successful at this stage, please see step 8. If it fails, this just

means that the application needs more information to complete the

setup.

4) Two additional fields should now have appeared as a result of the

application not finding the remaining details for the setup. Please only

fill in the username field with your King’s username followed by

@kcl.ac.uk and then press sign in again.

5) The application will try again to setup your mailbox.

If this was successful, please see step 8. However, if

it fails again please click the advanced option, shown

in the right screenshot highlight in red

6) One more additional filed now needs to be completed as shown to the

right.

The name of the field is called server, please enter

outlook.office365.com. Once you have put this into the field, please

click sign in for the last time and you should have completed the

process.

7) You should now see the status synching on the top left hand corner. This means your KCL

e-mail account has now been setup and e-mails will start to populate onto the application.

Setting up your King’s e-mail account on your Windows phone

If you have any further questions please call the IT Service Desk on 0207 848 8888 or email 8888@kcl.ac.uk

3

How to setup your King’s e-mail account, as an additional e-mail account on

your phone

1) Before you setup your King’s e-mail account, please ensure you have

internet access on your phone. To setup your KCL e-mail account as an

additional e-mail account, please click the Windows icon at the

bottom of your display screen to come to the home screen. From here,

please use one finger to swipe down from the top of the screen to the

bottom.

You should now see the ALL SETTINGS options toward the top right of

your screen. Click this.

2) From the settings list, select email+accounts highlighted in red on your

left and then select add an account when prompted.

3) Now select Exchange as highlighted in red.

4) You will now be taken to a window like the one to the left, where you

will need to put in your KCL e-mail address and your password. Once

you have click on the sign in button, the application will try and find the

rest of your settings automatically.

Setting up your King’s e-mail account on your Windows phone

If you have any further questions please call the IT Service Desk on 0207 848 8888 or email 8888@kcl.ac.uk

4

5) If you were successful at this stage, please see step 8.

However, if it fails this just means that the application need more

information to complete the setup.

6) Two additional fields should now have appeared as a result of the

application not finding the remaining details for the setup. Please only

fill in the username field with your King’s username followed by

@kcl.ac.uk and then press sign in again.

7) The application will try again to setup your mailbox.

If you were successfully, please see step 8.

However, if it fails again please click the

advanced option, shown in the right screenshot

highlight in red.

8) In the screenshot on your right, one more additional filed needs to be

completed.

The name of the field is called server, please enter

outlook.office365.com. Once you have put this into the field, please

click sign in for the last time and you should have completed the

process.

9) You should now see the status synching. This will mean your KCL e-mail account has now

been

Setting up your King’s e-mail account on your Windows phone

If you have any further questions please call the IT Service Desk on 0207 848 8888 or email 8888@kcl.ac.uk

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How to change the volume of emails that are downloaded onto your phone

By default, you phone is set to download e-mails in the last 7 days and so you will only see

the last 7 days e-mails on your phone. If you wish to increase this time period, please follow

the instructions below.

To change this setting, you will need to click on the three dots as highlight

in red in the screenshot on your left.

If you are not seeing the left hand screenshot on your phone, please go to

your home screen by click the Windows icon and look for the following

icon in a red or blue background.

This will bring up 4 settings and you will need to click

on settings to progress. From there, please click on

sync settings

You will now be seeing a

“Download e-mail from” option

with the last 7 days selected. To

change this setting, you will

click on the drop down “the last 7

days” and choose your preferred

option then select the tick icon to

save the change.

Setting up your King’s e-mail account on your Windows phone

If you have any further questions please call the IT Service Desk on 0207 848 8888 or email 8888@kcl.ac.uk

6

How to switch off conversation feature on your phone

To switch this feature off, please go back to your inbox and select the

three dots as highlight in red on your right.

If you are unsure of how to get to your inbox, please go to your home

screen by click the Windows icon and look for the following icon

in a red or blue background.

This will bring up 4 settings and you will need to click on settings to progress.

From here, please slide on the slider for conversation which should

change the status from On to Off.