setting agenda - video analysis - tatit kurniasih 03

7/28/2019 Setting Agenda - Video Analysis - Tatit Kurniasih 03

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INTRODUCTION : PROMINENT FIGURES

Karen Black (Okus Team) Andrew Carter (Okus Team)

Sean Morrissey (Levien Team)Francoise Quantin (Levien Team)


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DISCUSSION BETWEEN :

OKUS TEAM LEVIEN TEAMV

S


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SITUATION

ANALYSIS

This dialogue has 2 section. The first section titled as : Karen Black and Andrew Carter

wait Francois Quantin to set an agenda. This section shows what would happen if

there is a meeting without a goal and agenda. This wrong example shows us how

important the agenda is. Agenda can be describe as a tools that makes everything

goes in a right order, timing and sequence. It help us to reach our goals and objective

with a right time and place.

The second section is showing the right example of setting an agenda before participatein a meeting, the title is : Francois Quantin sets an agenda for the negotiation. This

section has better direction, structured and has a clear thinking message. Francois

has made a timeline, a goal that makes this negotiation run as they wanted before. To

understand what I have written here, lets going trough this video and read my

explanation below.


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DESCRIPTION

Okus Team :

KB = Karen Black

AC = Andrew Carter

FQ = Francois Quantin

SM = Sean Morrissey

Additional Description :

= in the minute of{} = gestures

() = action

[] = explanation


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Section 1 (Wrong Example) : Karen Black and Andrew Carter wait Francois Quantin

to set an agenda

FQ : We have studied your proposal with interest and generally itsseems too fit with our need, but I am especially worried about

custom my team.

[this meeting started with a doubt and worry, the intonation of FQ is

telling us that she is not confident and sure about this negotiation and

this project. This sentence seems simple but it can makes the other feelsalso not confident and thinking negatively. Beside that, FQ start this

meeting with a wrong topic, she should open this meeting by telling the

other what they expected from this meeting, so they can achieve their

goal].


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KB : {shocked and frizzed} Perhaps Andrew could

present the proposal and then youll see

(Interrupted by FQ)[It is not good if there is an interruption with a loud

and strong intonation that makes KB shocked and

frizzed for a moment. It also makes the meeting

environment become hot and not convenient. KB

can not (at least) tell her point of view, she can not

explain why she suggest Andrew to do thepresentation.]

FQ : (interruption) {seems selfish and full of

ignorance} I am sure you can understand my

concern as a team of people unity, they arevery dedicative of course but they are very

unsettled.

[FQ give the effect of ignorance of the importance

of the other feelings. She can not understand their

feeling and she looks selfish and not professional.]


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AC : {confident and innocence} Can I suggest we present the

pluses for you if you choose Okus, than perhaps we can

identified your areas of

[this condition getting hot because AC force to give the

presentation first to get the point, he cant wait patiently]

SM : {angry, dont care, selfish, sulked} We do need

some sovereignness here, any cut are going to be the

approval in the work council![SM dont care about Okus presentation, he just want to

hear about the staff issues, he cant control his emotion

until he snap at AC, angrily].

FQ : {looks worried and trying to be calm} We must

solve this out before we continue.

[FQ wants Okus to solve staff problem first before do the

presentation because she wants to keep her staff steady in

the team].


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KB : {panic, confused and have no idea/blank} I

see, have you got the documents about rehiring

staff?? {look at AC for a second} I some show

you understand, staffing is medical stories for

us and prices, obeys on the staffing proposal we

have made. Now, If you can agree to the prices

before we go

[KB try to calm down the situation and persuade

Levien Team to talk and agree to the prices first

before talking about staff issues]

SM : No, we can talk prices later,

we want to result the staffing issues

first, That two separate problems

[SM seems dont want to let AC

talking, he dont want to hear them, helooks so stubborn and annoying].

{While SM looks ignorant and arrogant

while playing with his pen, he just look up

and down and he dont want to look their

AC & KB- eyes, even their face!}


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(interrupted by

AC)

AC : {trying to be calm}

But what Karen is

saying is the two

independent

[AC try to hold a brief to KB

by explain the different

thing but it is useless]

SM : {angry and cloyed} Not, for us

theyre not. We want close on the staffing

issues first, You are not only the one that is

in the table, you know?

[SM underestimate and give a threat to Okus

by pull up one side of his moustache and slit

his eyes]

This negotiation ends with an ambiguity, not clear and not achieve

the goal. Too many interruptions, too many high-pitch intonation

and uncontrolled emotions, here. These things makes thisnegotiation become awful and seems to be a ridiculous meeting.


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Section 2 the right example


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FQ : {looks affirm and strict} Id Like to start by

seeing the new word today and what we expect to

achieve, one thing Id like to clarify from the start

is that we see Okus as a strong candidate, but of

course not the only one, what we hope to do todayis to find enough common ground. Is that clear?

[FQ wants to show the meeting sequence before she

start to make this meeting runs in a good order, she

also wants to make her honoured guest feel confident

and comfort to be there. She also wants to make sure

that their meeting participant is understand the point

that they have to get in the end of the meeting].

AC : {nodding} (seems agree)

KB : {nodding and smiling} Fine

{looks nervous at first but looks proud

and glad after hear FQ sentence}


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FQ : {looks believe to, give a trust to

AC} Heheh, I do read an Agenda, First

wed like you to present the proposal,we have read it but wed like you go

over the more critical areas, Andrew,

understand you can prepare to do this.

[FQ had started with a good sequence and

polite request to AC, so AC looks

enthusiastic and confident]

SM : {smiling}

[SM looks believe to AC and KB as a

strong candidate and he let them to do thepresentation, he dont want to interrupt

them with any question, his smile makes

him looks humble, not horrifying and

annoying]

AC : {smiling with an open heart, relieved} you two take ten to fifteen minutes,

please feel free to asking questions when I am talking

[AC looks very confident and charming, he dont feel hesitate to talk with his client. Thisattitude can be a strong point to assured the client and to get the clients trust]


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FQ : {looks convinced and disciplined}

Good, that will help us to identify issues

which need more discussion. After that I

suggest we try and we solve any

outstanding differences and then finally

assuming that we can agree, I saw we

could be have make an action plans for the

next few months

[FQ has a good plan to make this meeting

flows naturally but still in the formal corridor,she doesnt take out the essence of this

tender, so she can get into the point and

achieve their goals. She looks humble but

professional, that is a good attitude].

SM : {smiling and welcoming warmly} Ijust want to say that you can use the next

stores anytime, there is a coffee and stuff

there that you needed.

[SM looks friendly and kind, he is very

welcome to KB and AC and actually, hedoesnt looks like a cruel man .


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KB : {smiling happily} Thanks

[KB looks happy and relieved, she

is very exited]

FQ : {looks curious} What about the

ends of the day? Are you flying back

this evening?

[FQ try to get another information about

her parter, it shows that she is care to

them and it prove that they are

welcome to Okus Team]

KB : Yes well, because we could

not get room at the airport hotel

{smiling, answer it clearly} [KB is trying

to answer it politely}

06


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This ending is better than the first section, because they are doing the rightthings, they do make a clear plan, clear goal and clear target. They can reach

their goal because they know with whom they are talking, what to achieve,

where to go and when they should over the meeting. FQ seems to do an

audience analysis before she open the meeting, she set an agenda and

manage it with a well prepared.

Good Job!

FQ : {smiling and little laugh}

Hopefully, you wont did in the hotel.

[FQ wants her honoured guest to get thebest things while they are in her town, she

hope they can enjoy to be here until the

meeting is over].

SM : {smiling}I am sure we will can

get some more better than that.

[SM wants them to feel comfort and

enjoy in this office, it means he is very

welcome to them, this is a positive

signal that has to be used to endorse

Okus to win the tender].


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THANK YOU

setting agenda - video analysis - tatit kurniasih 03

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