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SESSION ONE

INTRODUCTION

to

ORGANIZATION

BEHAVIOR

SESSION OBJECTIVES

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Pengertian Perilaku Organisasi

Kontribusi disiplin ilmu perilaku kepada perilaku organisasi

Kebutuhan para manajer akan pengetahuan perilaku organisasi

Tiga tingkat analisis dalam model perilaku organisasi

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FIRST GOAL

ORGANIZATION BEHAVIOR

Core topics : motivation, leader behavior and power, interpersonal communication, group structure and processes, learning, attitude development

and perception, change processes, conflict, work design, & work stress

study of what people do in an organization and how their behavior affects the organizations performance

a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying

such knowledge toward improving an organizations effectiveness

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Partono - Telkom University 2017 5

HAL MUTLAK DALAM PO

Hanya ada sedikit prinsip universal yang

menjelaskan PO berkembang

Tidak ada yang pasti dalam studi PO karena

melibatkan manusia

Mempelajari PO harus mempertimbangkan kondisi situasional & banyak kemungkinan

Manusia adalah makhluk yang kompleks

Dalam situasi yang sama, 2 orang, bagaimana mereka bersikap?

1 orang, situasi yang berbeda, bagaimana mereka bersikap?

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Contingency Variable (Z)

Independent Variable (X)

Dependent Variable (Y)

In American Culture

Boss Gives Thumbs Up

Sign

Understood as Complimenting

In Iranian or Australian Cultures

Boss Gives Thumbs Up

Sign

Understood as Insulting - Up

Yours!

CHALLENGES & OPPORTUNITIES

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Responding to Economic Pressures

Responding to Globalization

Managing Workforce Diversity

Improving Quality and Productivity

Improving Customer Service

Improving People Skills

Stimulating Innovation and Change

Coping with Temporariness

Working in Networked Organizations

Helping Employees Balance Work-Life Conflicts

Creating a Positive Work Environment

Improving Ethical Behavior

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Kondisi Ekonomi

Effective management when economic crisis

Dealing with difficult activities such as firing

employees, motivating employees to do more with

less and working through the stress employees

feel when they are worrying about their future.

Focuses on issues such as stress, decision

making, and coping during difficult times

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Globalisasi

More foreign assignment

Work in multi-nations, culture, and race

environment

Movement jobs to the lower cost labor

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Keragaman Angkatan Kerja

Perubahan demografi penduduk Indonesia

Perkembangan tuntuan keahlian

Keragaman kepentingan dan sasaran individu

Y Generations, & future generations

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Peningkatan Layanan Pelanggan

More services

More job need to interact with customer

Organization has to make sure their employee

attitude & behavior associate dwith the customer

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Peningkatan Ketrampilan Karyawan

Complex work need new skills and ability

Technology development demand employee to

adjust their skills

Manager should be aware of the requirement and

take step to help in the adjustmen proccess

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Inovasi & Perubahan

Organization needs to adjust their practices with

the surrounding

Creating flexible environment

Continually improve the business practices

Think ahead of the competitor

Create new product & services

Company and employee face the challenge to

continually innovate

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Meningkatnya Kebutuhan untuk Berkembang

Today strengths can become tomorrow

weaknesses

Need to continous knowledge & skills

improvement

New tools and practices in the business

Todays managers and employees must learn to

cope with temporariness, flexibility, spontaneity,

and unpredictability.

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Networked organization

Technology & communication change the way we

do our job

People are more connected

More collaborating in work

New communication skills needed to interact in

network

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Work-Life Balance

Increasing demand in work and life

Technology make work and social life difficult to

separate

Almost no boundaries or limit (country, time,

space)

Employee required to be ready all the time (long

hour, after work hour, vacation)

Dual career individual

Work interfere the social life & vice-versa

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Positive Work Environment

Focusing on positive side of the individu

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Improving Ethical Behavior

When the expectation is high, employee will do

whatever necessary to save them

Facing the ethical dillema and ethical choices

Which practices are wrong or right

It is the issue of the moral principle of each

individual when facing the provocative

environment

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TANTANGAN & PELUANG PO

Kunci mengelola PO adalah memadukan

keragaman setiap pekerja sehingga dapat secara

optimal memberikan kontribusi pada peningkatan

kualitas kerja atau hasil akhir.

Kemampuan yang dibutuhkan untuk ini antara

lain ; interpersonal komunikasi.

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REFRESHMENT

TANGGAPI PERNYATAAN BERIKUT !!!

Apakah kita harus melaporkan jika menemui adanya

penyimpangan dlm organisasi

Apakah kita harus menjalankan tugas yang tidak kita

setujui/sukai

Apakah kita akan memberikan nilai yg bagus agar

karyawan tidak di PHK

Apakah kita harus berpolitik demi kemajuan karier

Apakah kita layak menerima sesuatu dari mitra kerja

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SECOND GOAL

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ILMU PENDUKUNG PO

Psychology Social Psychology

Sociology Anthropology

Learning, Motivation, Personality,

Emotions, Perception, Training

Leadership effectiveness

Job satisfaction, Individual decision

making, Performance appraisal

Attitude, Employee selection, Work

design, Work stress

Comparative values

Comparative attitudes

Cross-cultural analysis

Behavioral change,

Attitude change,

Communication, Group

processes, Group

decision making

Organizational culture

Organizational environment

Power

Formal organization theory

Organizational technology

Organizational change

Organizational culture

Communicati

on, Power

Conflict,

Intergroup

behavior

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Partono - Telkom University 2017 24

ILMU PENDUKUNG PO

Psikologi.

Ilmu yg mengukur, menjelaskan, mengubah perilaku

manusia

Psikologi sosial.

Memadukan konsep psikologi dengan sosiologi yang

fokus pada pengaruh seseorang kepada yang lain

Sosiologi.

Studi mengenai manusia dalam kaitannya dengan

lingkungan sosial budaya

Antropologi.

Mempelajari manusia dan aktivitasnya. Membantu

memahami perbedaan nilai

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THIRD GOAL

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PERAN MANAJER dalam ORGANISASI

Di dalam s/ organisasi harus ada individu yang

bertanggung jawab untuk menentukan sasaran

dan mencapai sasaran tersebut

Penanggung jawab tersebut biasanya dikenal

dengan istilah MANAJER

Istilah manajer mengandung 3 unsur manajerial:

Fungsional

Peran

Ketrampilan

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Definisi Manager dan Organisasi

Get things done through other people

Make decisions, allocate resources, direct the activities of others to attain goals.

Managers

Conciously coordinated social unit,

Composed of two or more people,

Functions on a relatively continuous basis to achieve a common goal or set of goals

Organization

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FUNGSI MANAJER

penetapan tujuan, strategi, dan taktik Merencanakan

menentukan tugas yg dikerjakan, siapa yg mengerjakan, struktur pelaporan, kewenangan memu

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