servicenow capabilities and offerings...servicenow modules we support for more information about our...
TRANSCRIPT
Next-Gen ITSM & ITOM Services
For over 25 years, Intact has been successfully deploying IT Operations Solutions and providing full lifecycle ITOM services for the world’s leading commercial companies, and the U.S. State, Local, and Federal Government. Our next-gen implementation and post-implementation services have helped more than 300 customers deliver real results.
Intact Technology Capabilities & Offerings
Our Services
IT Strategic Planning Post-Implementation Managed Services
IT Software Implementation IT Communications & Enablement§ Outcome-Focused Software Design§ Agile Configuration & Integration
ServiceNow Capabilities and Offerings
§ DUNS No: 008445397§ CAGE Code: 3FPN6§ SAM (CCR) Registered§ NAICS Codes:
§ Primary: 541519§ Secondary: 511210, 541511,
541512, 541513
Procurement Vehicles:§ GSA Schedule 70 (GS- 35F-0414R,
March 15, 2015 – March 14, 2020)§ Department of the Treasury/Internal
Revenue§ Service (IRS) BPA (TIRN O-17-Z-00027
August 3, 2017 – August 2, 2022)§ SEWP V Contract Subcontractor under
Groups A, C, and D§ GSA Alliant Subcontractor§ Various State contracts through teaming
Recent Recognition
2019
More About Intact
Systems Integrators:Ace Info Solutions, Computer Sciences Corporation (CSC) (now Perspecta), CSRA International, ECS Federal, HP Enterprise Services/DXC/ Perspecta, GDIT
2019 (#23) & 2018 (#29) 2020 2018 2019
For more information about our approach and services visit, www.intact-tech.com or contact us at________
Service Management
Operations Management
Incident Management
ProblemManagement Change
Management
Asset Management
Discovery
Service Mapping Orchestration
EventManagement
Catalog �Knowledge � Notifications � Reporting � Surveys � Integration � Workflow � Search � Mobile � Entitlements
ServiceNow Modules We Support
Where We’ll Help You Shine
§ Service Management§ Asset Management
§ Configuration Management§ Performance Monitoring
How We Operate
Firm-Fixed Price Implementation – We don’t believe in time and materials. If we commit to you, we deliver.
Focus on Enablement and Adoption – We recognize that technology doesn’t produce outcomes, people do; we enable your team and drive user adoption by way of strategic and targeted communications.
Scope Control – We value quality over quantity, and firmly believe in doing only what is necessary to deliver your outcomes.
Outcomes in the Fastest, Simplest Way Possible – We focus on developing the quickest and most efficient path from Point A to Point B, and help you achieve quick wins along the way.
Risk Assumption – We’ll deploy your solution and assume the risks, so you don’t have to.
Seamless Integration – We seamlessly integrate into your organization, both onsite and off, from right here in the U.S.
ServiceNow Capabilities and Offerings
§ DUNS No: 008445397§ CAGE Code: 3FPN6§ SAM (CCR) Registered§ NAICS Codes:
§ Primary: 541519§ Secondary: 511210, 541511,
541512, 541513
Procurement Vehicles:§ GSA Schedule 70 (GS- 35F-0414R,
March 15, 2015 – March 14, 2020)§ Department of the Treasury/Internal
Revenue§ Service (IRS) BPA (TIRN O-17-Z-00027
August 3, 2017 – August 2, 2022)§ SEWP V Contract Subcontractor under
Groups A, C, and D§ GSA Alliant Subcontractor§ Various State contracts through teaming
Recent Recognition
2019
More About Intact
Systems Integrators:Ace Info Solutions, Computer Sciences Corporation (CSC) (now Perspecta), CSRA International, ECS Federal, HP Enterprise Services/DXC/ Perspecta, GDIT
2019 (#23) & 2018 (#29) 2020 2018 2019
For more information about our approach and services visit, www.intact-tech.com or contact us at________
Service Management
Operations Management
Incident Management
ProblemManagement Change
Management
Asset Management
Discovery
Service Mapping Orchestration
EventManagement
Catalog �Knowledge � Notifications � Reporting � Surveys � Integration � Workflow � Search � Mobile � Entitlements
ServiceNow Modules We Support
For more information about our approach and end-to-end IT ops services, visit intact-tech.com
Intact Technology Capabilities & Offerings
Cherwell Specific Offering
Standard Package
Up to 75 Licenses
Enterprise Package
Up to 250 Licenses
Package Features
All-InclusiveFixed Price
3 YearContract
$0Implementation
Services
Zero-Dollar Implementation.
Our Zero-Dollar Implementation packages encompass all aspects of the ITSM Implementation journey – from inception through post-implementation, and beyond. They also drive Operational Maturity by providing real-life, practical advice, recommendations, and operational guidance to reduce risk and guarantee success.
What’s Included
Your standard Cherwell implementationITSM Planning and value communicationProcess improvement solutionsPost-implementation management and enhancement
services
Planning and Comms
3 Year Contract |. No CAPEX Expenditure Needed
• Strategic Plan
• Tactical Plan
• Enablement
Implementation
• Cherwell Service Mgmt
• Cherwell Asset Mgmt
• Cherwell PPM• Comprehensive
Enablement
Process Job Navigator
• Process Definition
• Process Manager Job Aids
• Intact CSI Dashboards
ONPOINT
• Full Management• Preventative
Maintenance• All Administration• Ongoing
Enhancements
Go-Live!
§ Our pre-packaged solutions were built to provide best-in-class implementation with unparalleled value.
§ Our current pricing model is designed around customers with 75 licenses or 250 licenses, but we will meet you where you are.
“
ServiceNow Capabilities and Offerings
§ DUNS No: 008445397§ CAGE Code: 3FPN6§ SAM (CCR) Registered§ NAICS Codes:
§ Primary: 541519§ Secondary: 511210, 541511,
541512, 541513
Procurement Vehicles:§ GSA Schedule 70 (GS- 35F-0414R,
March 15, 2015 – March 14, 2020)§ Department of the Treasury/Internal
Revenue§ Service (IRS) BPA (TIRN O-17-Z-00027
August 3, 2017 – August 2, 2022)§ SEWP V Contract Subcontractor under
Groups A, C, and D§ GSA Alliant Subcontractor§ Various State contracts through teaming
Recent Recognition
2019
More About Intact
Systems Integrators:Ace Info Solutions, Computer Sciences Corporation (CSC) (now Perspecta), CSRA International, ECS Federal, HP Enterprise Services/DXC/ Perspecta, GDIT
2019 (#23) & 2018 (#29) 2020 2018 2019
For more information about our approach and services visit, www.intact-tech.com or contact us at________
Service Management
Operations Management
Incident Management
ProblemManagement Change
Management
Asset Management
Discovery
Service Mapping Orchestration
EventManagement
Catalog �Knowledge � Notifications � Reporting � Surveys � Integration � Workflow � Search � Mobile � Entitlements
ServiceNow Modules We Support
No matter where you are on your ITSM journey, we’ll meet you there.
We’ll provide the leadership you want without the stress you don’t.
We Support You Through Your ITSM Journey
ServiceNow Capabilities and Offerings
§ DUNS No: 008445397§ CAGE Code: 3FPN6§ SAM (CCR) Registered§ NAICS Codes:
§ Primary: 541519§ Secondary: 511210, 541511,
541512, 541513
Procurement Vehicles:§ GSA Schedule 70 (GS- 35F-0414R,
March 15, 2015 – March 14, 2020)§ Department of the Treasury/Internal
Revenue§ Service (IRS) BPA (TIRN O-17-Z-00027
August 3, 2017 – August 2, 2022)§ SEWP V Contract Subcontractor under
Groups A, C, and D§ GSA Alliant Subcontractor§ Various State contracts through teaming
Recent Recognition
2019
More About Intact
Systems Integrators:Ace Info Solutions, Computer Sciences Corporation (CSC) (now Perspecta), CSRA International, ECS Federal, HP Enterprise Services/DXC/ Perspecta, GDIT
2019 (#23) & 2018 (#29) 2020 2018 2019
For more information about our approach and services visit, www.intact-tech.com or contact us at________
Service Management
Operations Management
Incident Management
ProblemManagement Change
Management
Asset Management
Discovery
Service Mapping Orchestration
EventManagement
Catalog �Knowledge � Notifications � Reporting � Surveys � Integration � Workflow � Search � Mobile � Entitlements
ServiceNow Modules We Support
For more information about our approach and end-to-end IT ops services, visit intact-tech.com
From the start, the approach was one of partnership and collaboration. Intact was not afraid to push back or make
recommendations and provide options so that our agency could make well-informed decisions. We established a
transparent working relationship from the start and it continued throughout the project. The Intact team, under some difficult
situations, went over and above on many occasions having to navigate our agency’s internal politics and changes in direction.
Intact provided leadership, strategy, education, and expertise, and were true rock stars.
– Kojo A., OCIO Branch Chief at U.S.Government Publishing Office
Recent Recognition
Intact Technology Capabilities & Offerings