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Page 1: Service User Journey

7/27/2019 Service User Journey

http://slidepdf.com/reader/full/service-user-journey 1/1

http://www.jenniparker.com/

User Experience Journey Mapping

Mika P. Nieminen 27.11.2017 CS-E4900 User-Centered … Journey and...CS-E4900 User-Centered Methods for Product and Service Design Customer Journey and Stakeholder Maps Dicle Ayzit

A journey into user experience

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Service design User journey Experience map · Bibliografia • Lichaw, D. , Lotta-Lamm, E., The User's Journey: Storymapping Products That People Love, Rosenfeld Media, 2016 • Polayne,

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