Service Updates

Survey resultsWeb site refresh

Directory integration project

Debbie Campbell

Director

Collaborative Services Branch

Survey results

• in November 2006, a qualitative survey

• in February 2007, a quantitative survey

89%

88%

81%

75%

57%

46%

0% 20% 40% 60% 80% 100%

CEO

Practitioner

CEO

Practitioner

CEO

Practitioner

Kin

etic

a 20

00K

inet

ica

2002

Libr

arie

s A

ustra

lia 2

007

Survey results

• CEOs:There are no gaps in what the service offers

The service is now smoothly integrated into the workflows of many Australian libraries

The service is only for librarians

The service does not need to provide access to digital content

Survey results• Cataloguing

“a nation of libraries.. You catalogue a book once, not many times, and that has to have a significant productivity effect.”

• InterLibrary Loan

“For InterLibrary Loans, it is definitely worth the payment… our library has gotten smaller in the last 10 years and we got rid of a lot of material but we know it is available elsewhere if needed and we now rely on that service to supplement our collection.”

• Searching

“Please consider providing advanced search options to users of the free search. This would make Libraries Australia a fantastic service.”

Overall Satisfaction with Libraries Australia by Services Used, Practitioners’ Viewpoint

8%

9%

10%

8%

7%

96%

94%

93%

92%

91%

90%

89%

90%

87%

84%

82%

80%

2%

1%

6%

6%

2%

6%

2%

5%

5%

8%

3%

4%

3%

4%

4%

6%

10%

13%

Record Export Service (n=106)

Administration / reports (n=61)

Z39.50 Gateway (n=61)

Record Import Service (n=33)

Search Service (Subscription access) (n=242)

Australian Libraries Gateway (ALG) (n=173)

Search Service (Free access) (n=236)

Web holdings (n=121)

Inter Library Resource Sharing (ILRS) (n=157)

Document Delivery (Inter Library Loans) (n=171)

cataloguing Client (n=57)

Web cataloguing form (n=27)

Net dissatisfied Neither dissatisfied or satisfied Net satisfied Series4

Survey results

• Practitioners:The four most heavily used services are the free and subscription search services (62% and 61%), InterLibrary Loan (48%), and the Australian Libraries Gateway (48%)

65% find Libraries Australia easier to use than Kinetica & 28% find it as easy to use

“Overall, Libraries Australia services are an improvement on previous services offered. This library is able to offer its clients an efficient, timely service due to the use of Libraries Australia.”

Commentary regarding Help Desk practices and training• Changes underway

Survey results• Changes:

new Libraries Australia Administration

Manual

a new wiki for the Libraries Australia

Document Delivery manual

investigation of recording software

to create wizards

weekly news

Web site refresh

• A review of existing information

• Content development by the Help Desk team with assistance from the Database Services Branch

• A brief examination of usage statistics for particular pages and feedback from the 30 second survey

• Archival of some content, but still with access

Web site refresh

Web site refresh

Directory integration project

• Intention to integrate the details of the Libraries Australia Administration module, the Australian Libraries Gateway (ALG), and the Australian InterLibrary Resource Sharing Directory (ILRS)

• Commenced: feasibility & analysis

• ISO 2146… Registry Services for Libraries and Related Organisations at http://www.nla.gov.au/wgroups/ISO2146/

• Benefits: organisational details maintained in one place,

‘open’ details shareable with other services

Directory integration project• Participation in the WorldCat Registry project

http://worldcat.org/registry/institutions

http://www5.oclc.org/downloads/design/abstracts/ 6 August 2007