service level
DESCRIPTION
This was made by David Francisco, José Capela, Pedro Gaspar and Sérgio Martins for the Human-Computer Interaction course at DEI-UC (dei.uc.pt). The website design was inspired from Matthew Farag's wonderful work (m.madebycanvas.com).TRANSCRIPT
SERVICE LEVEL
David Marquês Francisco José António Capela Dias Pedro Miguel Francisco Gaspar Sérgio Dias Martins
2"
The portion of the Business perspective that represents qualitative and quantitative characteristics of a service.
what is it?
the service level can be divided in four models
5"Human(Computer"Interac1on,"Final"Presenta1on"
6"Human(Computer"Interac1on,"Final"Presenta1on"
- Environmental Standards - Tangibility - Empathy - Communication
7"Human(Computer"Interac1on,"Final"Presenta1on"
8"Human(Computer"Interac1on,"Final"Presenta1on"
9"Human(Computer"Interac1on,"Final"Presenta1on"
10"Human(Computer"Interac1on,"Final"Presenta1on"
11"Human(Computer"Interac1on,"Final"Presenta1on"
12"Human(Computer"Interac1on,"Final"Presenta1on"
13"Human(Computer"Interac1on,"Final"Presenta1on"
14"Human(Computer"Interac1on,"Final"Presenta1on"
other
sidebar with
for each attribute
15"Human(Computer"Interac1on,"Final"Presenta1on"
16"Human(Computer"Interac1on,"Final"Presenta1on"
17"Human(Computer"Interac1on,"Final"Presenta1on"
18"Human(Computer"Interac1on,"Final"Presenta1on"
19"Human(Computer"Interac1on,"Final"Presenta1on"
20"Human(Computer"Interac1on,"Final"Presenta1on"
21"Human(Computer"Interac1on,"Final"Presenta1on"
22"Human(Computer"Interac1on,"Final"Presenta1on"
23"Human(Computer"Interac1on,"Final"Presenta1on"
24"Human(Computer"Interac1on,"Final"Presenta1on"
25"Human(Computer"Interac1on,"Final"Presenta1on"
26"Human(Computer"Interac1on,"Final"Presenta1on"
27"Human(Computer"Interac1on,"Final"Presenta1on"
28"Human(Computer"Interac1on,"Final"Presenta1on"
29"Human(Computer"Interac1on,"Final"Presenta1on"
30"Human(Computer"Interac1on,"Final"Presenta1on"
31"Human(Computer"Interac1on,"Final"Presenta1on"
32"Human(Computer"Interac1on,"Final"Presenta1on"
33"Human(Computer"Interac1on,"Final"Presenta1on"
34"Human(Computer"Interac1on,"Final"Presenta1on"
35"Human(Computer"Interac1on,"Final"Presenta1on"
36"Human(Computer"Interac1on,"Final"Presenta1on"
37"Human(Computer"Interac1on,"Final"Presenta1on"
38"Human(Computer"Interac1on,"Final"Presenta1on"
39"Human(Computer"Interac1on,"Final"Presenta1on"
for
to
to
for
40"Human(Computer"Interac1on,"Final"Presenta1on"
41"Human(Computer"Interac1on,"Final"Presenta1on"
Time necessary to perform a simple task in the editor
42"Human(Computer"Interac1on,"Final"Presenta1on"
Necessary information to perform a simple task in the editor
43"Human(Computer"Interac1on,"Final"Presenta1on"
Evaluation of several characteristics of the editor
44"Human(Computer"Interac1on,"Final"Presenta1on"
Overall rating of the editor
47"Human(Computer"Interac1on,"Final"Presenta1on"