service delivery and asset management for south african ... 2016 presentation… · service...
TRANSCRIPT
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Heinz Fischer
Service Delivery and Asset Management for South
African Utilities
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Overview – Service Delivery & Asset Mgmt
• Introduction to Vetasi
• Maintain Current Asset Register
• Unify Processes for Asset, Work and Supply Chain Management
• Integrate data sources• Asset Register• Service Desk• Work In Progress• Spatial/GIS• SCADA• Financial
• Planned & Unplanned Work Management
• Mobile Work Management
• HS&E Management
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Vetasi In Asset Management
• Physical Asset Management• Information Systems• Full compliment of AM Services
• Facilities Asset Management• Information Systems
• IT Asset Management• Information Systems• ITIL Standard Processes
ProductionEquipment
TransportationAssets
Facilities IT Hardwareand Software
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Vetasi : International Expertise Local Delivery
• Pool Industry knowledge and experience
• Share Training Programs
• 100+ Asset Management Experts• Integrated Support Desk• Share Best Practices
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In Africa
• Since 2009• BBBEE level 2 contributor• Full Asset Management service Provider• South Africa, SADC Member States, Cameroon, Nigeria, Uganda, Kenya, Ethiopia, etc.
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Some Vetasi Customers
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• Introduction to Vetasi
• Maintain Current Asset Register
• Unify Processes for Asset, Work and Supply Chain Management
• Integrate data sources• Asset Register• Service Desk• Work In Progress• Spatial/GIS• SCADA• Financial
• Planned Vs Unplanned Maintenance
• Mobile Work Management
Overview – Service Delivery & Asset Mgmt
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Process Impact on Asset Register
Asset Register
CAPEX
Spatial ESRI
Maintenance
Service Strategy
Condition Assessment
Operations
Financial Accounting
Asset Disposal
Supply Chain
IIMMGRAP 17GAAPPAS 55ISO 55000
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Asset Depreciation Schedules
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GRAP 17 Compliance
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Master Data: Standardize approach
• International Standards
• Organisation Specific Standards
• Item Master Catalogue
Standard Asset Catalogue
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Asset Dictionary
Specification :
1) Class: Transformer
2) Subclass: Power
3) Make:
4) Model:
5) Primary Voltage: kV
6) Secondary Voltage: kV
7) Capacity: MVA
Current Primary: A
Current Secondary: A
Cooling: air/oil
Asset DictionaryClassification
Specification Values Attributes:
Cost
Length
Output
Input
Make
Manufacturer
Unit of Measure:
Power - Kw
Meters - M
Litres - L
Voltage - V
Ampere - A
Transformer
Power
Current
Voltage
Attributes,
Values,
Unit of Measure
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Asset Catalogue: Identify Assets
Asset CatalogueValuesAsset Dictionary
ITEM: ABC001Specification :
1) Class: Transformer2) Subclass: Power
3) Make: ABB4) Model: 1100Z2
5) Primary Voltage: 11000V
6) Secondary Voltage: 380V7) Capacity: 20MVACurrent Primary: 100 A
Current Secondary: 3000 A
Cooling: oil
Values
Specification : 1) Class: Transformer
2) Subclass: Power
3) Make:
4) Model:
5) Primary Voltage: kV
6) Secondary Voltage: kV
7) Capacity: MVA
Current Primary: ACurrent Secondary: ACooling: air/oil
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• Introduction to Vetasi
• Maintain Current Asset Register
• Unify Processes for Asset, Work and Supply Chain Management
• Integrate data sources• Asset Register• Service Desk• Work In Progress• Spatial/GIS• SCADA• Financial
• Planned & Unplanned Work Management
• Mobile Work Management
• HS&E Management
Overview – Service Delivery & Asset Mgmt
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IdentifyNeeds(Planning)
ScheduleMaintenance
Work
IssueMaterials
ExecuteMaintenance
Work
Document &AnalyzeWork
Initiate Work
Labor Entries toPayroll/HR
Specify
Source
Order
Store
Control
Use
Analyze
EquipmentControl
EquipmentConfiguration
Bill of Materials
Materials Management Process
•Preventive•Predictive•Detective•CBM•Corrective•Lubrication•Repair
Repairables
Materials Delivery
Purchase Request
Select Vendor
Issue P.O.
Fulfill P.O. byVendor
Receive Materials
Pay Invoice
Reports
Procurement Process
Accounts Payable
Actions Requiring Work
Work Management Process
Asset Management Process
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Rotable Assets ~ Effective Asset Tracking
Optimization involves a robust
IT system that breaks
operational silos and fosters open communication.
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• Introduction to Vetasi
• Maintain Current Asset Register
• Unify Processes for Asset, Work and Supply Chain Management
• Integrate data sources• Asset Register• Service Desk• Work In Progress• Supply Chain• Spatial/GIS• SCADA• Financial
• Planned & Unplanned Work Management
• Mobile Work Management
• HS&E Management
Overview – Service Delivery & Asset Mgmt
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Service Desk
Incidents & Service Requests
Web Service Request
Incidents
Automated Alerts
Call Agent
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Service Management Process
Customer CallCreate Service
RequestClassify Request
Create Work Order
Work Planning
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IBM Maximo Overview
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Location Identification
Search Map
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Visual Asset Management & Spatial/GIS Capability
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Data Architecture: Location Relationships
Water Supply
Treatment Works
Civil
Mechanical
Electrical
Pump Station
Inlet System
Water Supply
Treatment Works North
Inlet System Feed Pump System
Feed Pump 1
Treatment System
Pump Station
Inlet System
1. Financial ReportingStructure
2. LocationStructure Engineering
GIS
Pump Assembly
1000
# 1000MTR
Motor, Electric, AEG, 380V, 200kW, Frame
1234
# 1000PMP
Pump, Centrifugal, Sulzer, model, 30BZ, 5 stage, 30
bar, 20 cubm
3. Asset Assembly
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• Introduction to Vetasi
• Maintain Current Asset Register
• Unify Processes for Asset, Work and Supply Chain Management
• Integrate data sources• Asset Register• Service Desk• Work In Progress• Supply Chain• Spatial/GIS• SCADA• Financial
• Planned & Unplanned Work Management
• Mobile Work Management
• HS&E Management
Overview – Service Delivery & Asset Mgmt
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Planning to Execution of Work
Work Planning Material, Resource Planning
Approve Work
Crew Scheduling
AssignmentDispatching
Field Force Management
Functions:• Job Plans• Resource selection
• Material• Labour• Tool• Services
• Planning Tools• Dispatching Tools• Mobility Tools
CAPEX, Preventive Maintenance, Service Requests, Incidents
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Scheduling: Resource Load & Availability
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Roles in Managing Work
• Defines and adjusts labor/crew availability along with resource leveling
• Capacity Planning
• Assigns work orders to resources
• Continuously optimizes the schedule as the operational environment changes
• Sequence and route work assignments based on geography
Scheduler/Planner
• Monitor field resources and work order progress and status
• Monitor the location of field resources compared to open orders
• Enter status and complete work orders on behalf of technicians who don't have mobile devices
• Sequence and route ongoing work assignments based on geography and optimization
Dispatcher
• Supervisor approves and assigns work on mobile devices
• Receive work orders in the field and provide real time status updates to dispatch
• Complete, edit and approve work orders on mobile devices along with viewing work on a map with optimal driving directions
• Notify dispatch of potentially dangerous situations, incomplete work
Field Technician
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• Introduction to Vetasi
• Maintain Current Asset Register
• Unify Processes for Asset, Work and Supply Chain Management
• Integrate data sources• Asset Register• Service Desk• Work In Progress• Supply Chain• Spatial/GIS• SCADA• Financial
• Planned & Unplanned Work Management
• Mobile Work Management
• HS&E Management
Overview – Service Delivery & Asset Mgmt
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Work Management Focus Areas
Forecast Work
Identify ResourceGaps
Availability:• Assets• Location• Material• Tools
• Labor/Crews
Resource Leveling
Graphical UI
Labor and Crews
Graphical UI
Public Map Control
Route Optimization
Labor and Crews
Assign Emergency Work
Communication To Field
Technicians
CapacityPlanning
Schedule Compliance
ResourceOptimization
Assignment DispatchingReal-time
Communication
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Simplification of Work applying Mobility
• Benefits
– Elimination of paper
– Data captured at the “point of performance”
– Work steps reduced from 11 to 4
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2 x Clicks
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Location
Direction
Speed
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• Introduction to Vetasi
• Maintain Current Asset Register
• Unify Processes for Asset, Work and Supply Chain Management
• Integrate data sources• Asset Register• Service Desk• Work In Progress• Supply Chain• Spatial/GIS• SCADA• Financial
• Planned & Unplanned Work Management
• Mobile Work Management
• HS&E Management
Overview – Service Delivery & Asset Mgmt
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HS&E Management Add-on
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Benefits – Business Operating Efficiencies
Benefits Summary Year 1 Year 2 Year 3 Total
Total Benefits R 17,052,981 R 21,320,257 R 22,421,639 R 60,794,877
Business Operating Efficiency
Reduce MRO Inventory Costs R 4,272,000 R 4,485,599 R 4,709,875 R 13,467,474
Avoid Maintenance Staff Labor Costs R 3,388,177 R 4,686,975 R 4,921,323 R 12,996,475
Avoid Enterprise Asset Ops and Admin Staff Labor Costs R 2,673,003 R 3,697,654 R 3,882,536 R 10,253,193
Avoid Asset Replacement Costs R 2,612,000 R 2,742,605 R 2,879,739 R 8,234,344
Reduce Compliance Labor, Management, and Penalty Costs R 1,785,318 R 2,496,471 R 2,658,742 R 6,940,531
Reduce Dispatch Costs - Fixed and Variable R 481,212 R 665,677 R 698,964 R 1,845,854
Avoid Maintenance Supervisor Staff Labor Cost R 453,848 R 627,825 R 659,217 R 1,740,890
Reduce MRO Inventory - Carrying Costs R 416,518 R 576,185 R 604,998 R 1,597,700
Improve MRO Strategic Sourcing Strategies R 405,001 R 560,253 R 588,266 R 1,553,520
Reduce MRO Inventory Shrinkage R 256,318 R 354,570 R 372,300 R 983,188
Improve Warranty Recovery R 240,000 R 331,999 R 348,602 R 920,602
Reduce Setup and Reconfiguration Costs R 51,382 R 69,535 R 70,927 R 191,844
Avoid Maintenance Overtime Costs R 10,849 R 15,005 R 15,755 R 41,609
Optimize MRO Inventory - Carrying Costs R 5,856 R 8,100 R 8,505 R 22,460
Reduce Dispatch Labor Costs R 826 R 870 R 910 R 2,605
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Thank You
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Heinz Fischer
Asset, Work & Supply Chain
Management Consulting
Since 1998
Office: +27 12 348 4617
Mobile: +27 83 652 2723
Email: [email protected]
Contact