KHNG KIAT LENG (Kang Jieling) 康 洁 玲 PERSONAL PARTICULARS __ NRIC Number S8120127G

Nationality Singaporean

Address Block 403A, Fernvale Lane, #10-175,

Singapore 791403

Contact Number 9190 1452 (mobile), 6406 3902 (home)

Email sereneheart81@yahoo.com

CAREER OBJECTIVE ________________________________________________ To find a job opportunity that allows me to utilise my skills to promote smooth operation of the company and to add value to the company, while developing myself for greater personal growth and excellence.

WORK EXPERIENCE ________________________________________________ PROPNEX REALTY PTE LTDAssociate Team DirectorAugust 2013 - Current

Responsibilities: Managing client database, expectations Listening to client instructions and matching properties according to needs Sourcing and recommending suitable alternatives Updating property listings on online portals, marketing of properties Back-end administrative tasks as required

ERA REALTY NETWORK PTE LTDMarketing ManagerApril 2008 – August 2013

Responsibilities: Managing client database, expectations Listening to client instructions and matching properties according to needs Sourcing and recommending suitable alternatives Updating property listings on online portals, marketing of properties Back-end administrative tasks as required

IBM SINGAPORE PTE LTDCustomer Fulfilment Professional (Integrated Supply Chain - Customer Support Operations)October 2004 – March 2008

Responsibilities: Checking contractual terms to ensure compliance with company directions Handling backend after-sales support consisting of contract preparation, contract

acceptance, Order loading, arranging delivery, invoicing customer Resolution of issues relating to specific orders Communication with Sales team, Client Representatives, Customer Service, Technical

Team, Project managers, Accounts Receiving Team & Malaysian Counterparts Participation in Audit and various E-Learning courses Assumes role of co-ordinator for IBM initiative Customer Support Online (CSOL)

DBS BANK SINGAPORE PTE LTD (CONTACT CENTRE)Customer Service AssociateOctober 2003 – August 2004

Responsibilities: Responding to customer inquiries regarding bank products, services, and technical

issues Listening and displaying resourcefulness in solving problems faced by customers Developing good customer relationship skills, and the necessary skillsets to remain

calm in the face of pressure Attainment of Yellow Belt in Six- Sigma

OTHER JOB EXPERIENCES ___________________________________________ 2001 WINGTAI HOLDINGS LTD

Administrative Assistant

2000 ST AEROSPACE SYSTEMS PTE LTD Data Entry Clerk

EDUCATION ______________________________________________________ Institution Year of Completion Qualification AttainedNational University of Singapore 2003 Bachelor of Arts with Merit (Sociology, Information and Communications Management)

Anderson Junior College 1999 Singapore Cambridge GCE ‘A’ Levels

(Economics, Mathematics C, Physics, General paper, Chinese)

Cedar Girls Secondary School 1997 Singapore Cambridge GCE ‘O’ Levels

(English Language, Literature, History, Mathematics D, Additional Mathematics, Science, Principles of Accounts, Chinese)

Cedar Primary School 1993 PSLE

PROFESSIONAL QUALIFICATIONS _____________________________________ CEHA (Common Examination for Housing Agents)

TECHNICAL SKILLS _________________________________________________ MS-Word, MS-Excel, MS-PowerPoint, Lotus Notes

LANGUAGES ______________________________________________________ English, Mandarin

CO-CURRICULAR ACTIVITIES _________________________________________ National University of Singapore: Inline Skating - MemberAnderson Junior College: Lion Dance (1998-1999) - Vice President Cedar Girls Secondary School: Competitive Gymnastics (1994-1997) - School team/ Treasurer

VOLUNTEERING EXPERIENCE ________________________________________ - SPCA - sales events/backend - Hougang Sheng Hong Family Service Centre - Family Fiesta 7/6/03

Past Drawn Salary:Propnex, ERA – VariesIBM – SGD$3143DBS - SGD$2120

Expected Salary Varies based on overall proposed salary package Availability 3 weeks