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Santiago de ChileSeminario sobre « Transporte y política aérea » 16/06/2015

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Content

NUEVO PUDAHUEL CONSORTIUM CONCESSIONS QUALITY CONTROL REGULATION KEY SUCCESS FACTORS

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Nuevo Pudahuel Consortium

Historical background1998: First 15‐year concession awarded to SCL

1

2013: Extension of the concession until 30thSept.2015

New concession  20‐year concession period from 1st October 2015Concessionaire to receive all aeronautical (excl. landing charges) and commercial revenues and pay a % (bid parameter)Works to increase capacity from 15m to 30m passengers (new international terminal, refurbishment of existing terminal)Further expansion of 15m passengers, if a capacity threshold is reached, can be required (compensated by the State)

+

CONCESSIONAIRE

40%

45%

15%

+

CONSTRUCTION JV 

50% 50%

+

Consortium Structure Transaction main features

Note 1: Original members of SCL consortium: Agunsa, Grupo ACS, FCC, Vantage Airport Group (Vancouver)

Santiago

CHILE

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■ Aéroports de Paris is a leader in the Airport Industry :                                                                invests, designs, operates, supervises, construction airports over 4 continents

■ 70 years of airports experiences,■ 37 airports directly or indirectly operated for a total of 229 million passengers worldwide,

■ Two subsidiaries for international expansion :  ADPM operates 22 airports worldwide : 

• 13 airports managed in Mexico : Culiacan best small airport Latin America and Caribbean in 2014,

• Amman (Jordan): best airport in the middle East in 2014,• Mauritius: best airport in Africa in 2014.

ADP Ingénierie (design and engineering): +500 projects in 80 countries   (Brazil, Panama; China; Qatar; U.A.E; Ethiopia, etc.) .

■ 92.7million passengers handled in France■ Two airports among the top five airports in Europe  :  Paris‐Charles de Gaulle : 64 million passengers in 2014. Skytrax Awards : TOP 5 airports for shopping TOP 10 for services

Istanbul Atatürk : 57 millions passengers 

■ TurnOver : €2.75 billion in  2014 /  Net Income : €305 million

Aéroports de Paris Group Overview

Paris-Charle de Gaulle Airport \ France

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Aéroports de Paris Group: International footprint

France Paris-CDG: 63.8m pax Paris-Orly: 28.9m pax Owner and operator

Amsterdam SchipholGroup (8%)

55.0m pax Industrial cooperation

Liège – Belgium (25.6%) 0.6m tonnes of freight Strategic partner

Jeddah (Hajj Terminal) – Saudi Arabia 7.2m pax Management contract

Amman – Jordan (9.5%) 7.1m pax Management contract Strategic partner

Cambodia Phnom Penh & Siem Reap:

5.7m pax Assistance in management

Conakry Airport – Guinea (29%) 0.3m pax Operator

Santiago de Chile (starting Oct. 2015) (45%)

16m pax Concession operator

Enfidha & Monastir – Tunisia (67%) 3.3m pax Concession operator

Turkey 81.6m pax Istanbul Ataturk, Ankara,

Izmir, Gazipasa and Bodrum Concession operator

Georgia (76%) Tbilisi & Batumi: 1.8m pax Concession operator

Macedonia (100%) Skopje & Ohrid: 1.3m pax Concession operator

Madinah (Saudi Arabia) (33%) 5.7m pax Concession operator

Zagreb – Croatia(ADP 21% and TAV 15%) 2.4m pax Operator & strategic partner

TAV Airports

ADP Airports

TAV + ADP

13 Regional airports in North and Central Mexico (25.5%)

14.7m pax Operator & strategic partner

Mauritius (10%) 2.9m pax Operator Strategic partner

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VINCI is a global player in concessions and construction. We design, finance, build and operate infrastructure and facilities that help improve daily life and mobility for all.

Thanks to its expertise as global coordinator of projects, VINCI Airports develops, finances, builds and operates airports.

24 airports in 3 countries : 11 airports in France, 3 in Cambodia and 10 in Portugal 

• Lisbon hub (18 million passengers) high traffic increase in 2014 (+13,3%) and x‐aero revenues (+27%).

• Porto Airport obtained the 3rd place for the "2014 ASQ Award for Best Airport in Europe“

• Cambodia: extension works to double the capacity of Phnom Penh and SiemReap airports (US$100 million investment) to respond to the high trafficincrease (+12,8% in 2014)

+ 450 destinations and + 50 million passengers in 2015

VINCI Construction Grands Projets is part of a lineage of 100‐year‐old companies, currently operating in 26 countries, including Chile. It designs and builds major civil engineering structures and buildings.

VINCI Overview

Lisbon shopping area of 2,000 sq. meters.

Lisbon hub.

100COUNTRIES

185 000EMPLOYEES

2,500BUSINESS UNITS

€38.7 bnREVENUE

€2.4 bnNET INCOME

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■ASTALDI is an Italian leading General Contractor ranking among the top 25 at aEuropean level.

■ ranked 7th at worldwide level in airports sector construction.

■ Turnover : € 2.7 Billions, 82% in transport infrastructures

■ Total Backlog : € 28 Billions

■Active at international level for over 90 years, developing complex andintegrated projects (design, construction and management of publicinfrastructures and major civil engineering works), mostly in the followingsegments: transport infrastructures, energy production plants, civil andindustrial construction and plant engineering.

■ As of today, Astaldi is working on more than 100 projects over 16 countrieswith more than 9,600 employers (of which 13% in Chile)

■ In Chile, Astaldi is carrying out PPP projects in Healthcare (West MetropolitanHospital of Santiago), in Hydroelectric (Chacayes plant, 111MW), and inMining (Relaves plant). Furthermore, the Group is carrying out majorconstruction works for CODELCO at the Chuquicamata project.

ASTALDI Overview

■ASTALDI has completed 19 airports facilities in 11 Countries, 4 of whichcompleted in the last three years – Pulkovo Airport in Russia(St. Petersburg), Cluj Napoca Airport and Otopeni Airport in Romania,Milas‐Bodrum Airport in Turkey.

Pulkovo International Airport \ Russia

Milas-Bodrum International Airport \ Turkey

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Arturo Merino Benítez Airport: a tremendous potential of development

7th busiest airport in South America: 16.1 millons passengers in 2014(60% of total traffic in Chile),

14 km or 30 minutes from city center, 2 runways and 1 existing terminal, 40 aircraft parking stands existing today => 80 after works Capacity expansion required due to strong traffic growth, Airport site covers 1056 ha with possible expansion for future

development. A good airlines base

Airport

City center

14 kmKey Features on Santiago Airport

Traffic split by origin (2014): 16.1m pax

Domestic54%

Inter 46%

Argentina23%

Brazil18%Peru

13%

Other Latam21%

North America13%

EU8%

Pacific4%

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Our ambition: Arturo Merino Benítez best airport in South America

The operation and commercial development for the duration of theconcession (20 years) of the main infrastructures: existing terminal and newterminals, car parks and future property developments

The renovation (28,000 sqm) of existing facilities with the redesign andextension of the current terminal

The funding, design and construction of a new 175,000 sqm terminal whichwill increase the airport's capacity to 30 million passengers, with potentialfor expansion beyond 45 million

The development of the traffic

In cooperation with authorities, airlines and all involved stakeholders

Actions planned

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New Terminal 2 : over 1 million sqm of Works

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Content

NUEVO PUDAHUEL CONSORTIUM CONCESSIONS QUALITY CONTROL REGULATION KEY SUCCESS FACTORS

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CONCESSIONS QUALITY CONTROL REGULATION

■ Process oriented objective indicators measured on regular basis to monitor quality of service and optimize operational processes: aircraft stands contact rate, waiting times, processing time,..

■ Capacity oriented objectives indicators to trigger new capacity investment (sqm per PAX during peaks at main processes)

■ Performance “subjective” indicators collected through customer surveys

■ Regular monitoring and analysis of KPIs → actions plans with all involved stakeholders → consistent service levels for the Passengers experience

■ Certifications like ISO 9001 constitute additional important tools to ensure the consistency of the services delivered and the permanent improvement of the quality based on customers feedback

Main KPIs

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CONCESSIONS QUALITY CONTROL REGULATION

Process oriented objective indicators

■ Average aircraft stands contact rate to be 70 – 80% of operational stands during peak hours

■ Maximum delivery time for baggage delivery for wide body aircraft = 45mn■ Waiting time at security or police controls: optimization based on new queuing organization,

facilitation processes for security, detailed process analysis to introduce new layout or flows organization

■ Process oriented indicators analysis implies permanent coordination and implication of the involved stakeholders at the airport to deliver targeted level of services to clients

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CONCESSIONS QUALITY CONTROL REGULATION

Capacity oriented objectives indicators

■ Based on capacity indicators and once the optimization of the operational processes has been fully performed and implemented successfully, the above indicators will trigger targeted capacity actions: from adding processing units to the construction of an extension

■ Various airport capacity assessment and planning tools are available and considered in concession regulations: IATA, ACI,..

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CONCESSIONS QUALITY CONTROL REGULATION

Performance indicators

■ Choice between international survey framework or internal one■ ACI ASQ surveys offers the opportunity to benchmark with piers

depending of the region, the level of traffic■ ADP and Vinci airports are regularly participating to ACI ASQ

surveys: Jordan - Amman best airport Middle East 2014, Mauritius best airport Africa 2104 Mexico - Culiacan best small airport LAC 2014

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QUALITY IMPROVEMENNT: ACTION PLANS

Action plans

Service Recommendation

Flight Information Display Systems

‐ Specific FIDS surveys‐ Based on PAX feedback change FIDS presentation & parameters

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Content

NUEVO PUDAHUEL CONSORTIUM CONCESSIONS QUALITY CONTROL REGULATION KEY SUCCESS FACTORS

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Key success factors

Vision

Focus on clients

Employees training and involvement

Innovation

Cooperation of all stakeholders part of the passengers experience at the airport

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Gracias por su atención Thank you for your attention