seminar previews
TRANSCRIPT
Click to preview a selection of cultural competency seminars offered by Michael Caudill amp InterCultural Advantage
wwwInterCulturalAdvantagecom
CuranderismoLatino Folk Medicine
as a Therapeutic Bridge
wwwInterCulturalAdvantagecom
2Michael Caudill MA RN
Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom
4
Part 1Approach
Beginnings amp Grounding
Part 2Threshold
Culture amp Character
Part 3Passage
Practical Practice
Part 4
New Tools forNew Paths
The Way Forward
Open the door
Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom
5
You can learn more about curanderismo and other
seminars I offer by visiting
wwwInterCulturalAdvantagecom
Culture Therapy amp Healing
Practicing Competence in
Calamity
Michael Caudill MA RNInterCultural Advantage Consulting
amp Western Carolina University
12TH Annual IMI Conference on Intercultural Relations
School of International Service
American University Washington DC
wwwInterCulturalAdvantagecom 7
Culture Therapy amp Healing
Practicing Competence in Calamity
Main ideas
Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing
We need to extend our care to include community amp cultural approaches to healing extreme stress
Culture Therapy amp Healing
Focus on Burundi
Michael Caudill MA RNInterCultural Advantage Consulting
Focus on Burundi
Questions
Who are the Burundians
Why are they here
What are their beliefs
How can I better communicate
What do I need to know toprovide effective care
wwwInterCulturalAdvantagecom 9
Folkmoot 2011
wwwInterCulturalAdvantagecom 10
Burundi Dancers in Waynesville NC
wwwInterCulturalAdvantagecom 11
Cultural Competency amp the
L a t i n o P a t i e n t
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
CuranderismoLatino Folk Medicine
as a Therapeutic Bridge
wwwInterCulturalAdvantagecom
2Michael Caudill MA RN
Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom
4
Part 1Approach
Beginnings amp Grounding
Part 2Threshold
Culture amp Character
Part 3Passage
Practical Practice
Part 4
New Tools forNew Paths
The Way Forward
Open the door
Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom
5
You can learn more about curanderismo and other
seminars I offer by visiting
wwwInterCulturalAdvantagecom
Culture Therapy amp Healing
Practicing Competence in
Calamity
Michael Caudill MA RNInterCultural Advantage Consulting
amp Western Carolina University
12TH Annual IMI Conference on Intercultural Relations
School of International Service
American University Washington DC
wwwInterCulturalAdvantagecom 7
Culture Therapy amp Healing
Practicing Competence in Calamity
Main ideas
Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing
We need to extend our care to include community amp cultural approaches to healing extreme stress
Culture Therapy amp Healing
Focus on Burundi
Michael Caudill MA RNInterCultural Advantage Consulting
Focus on Burundi
Questions
Who are the Burundians
Why are they here
What are their beliefs
How can I better communicate
What do I need to know toprovide effective care
wwwInterCulturalAdvantagecom 9
Folkmoot 2011
wwwInterCulturalAdvantagecom 10
Burundi Dancers in Waynesville NC
wwwInterCulturalAdvantagecom 11
Cultural Competency amp the
L a t i n o P a t i e n t
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom
4
Part 1Approach
Beginnings amp Grounding
Part 2Threshold
Culture amp Character
Part 3Passage
Practical Practice
Part 4
New Tools forNew Paths
The Way Forward
Open the door
Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom
5
You can learn more about curanderismo and other
seminars I offer by visiting
wwwInterCulturalAdvantagecom
Culture Therapy amp Healing
Practicing Competence in
Calamity
Michael Caudill MA RNInterCultural Advantage Consulting
amp Western Carolina University
12TH Annual IMI Conference on Intercultural Relations
School of International Service
American University Washington DC
wwwInterCulturalAdvantagecom 7
Culture Therapy amp Healing
Practicing Competence in Calamity
Main ideas
Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing
We need to extend our care to include community amp cultural approaches to healing extreme stress
Culture Therapy amp Healing
Focus on Burundi
Michael Caudill MA RNInterCultural Advantage Consulting
Focus on Burundi
Questions
Who are the Burundians
Why are they here
What are their beliefs
How can I better communicate
What do I need to know toprovide effective care
wwwInterCulturalAdvantagecom 9
Folkmoot 2011
wwwInterCulturalAdvantagecom 10
Burundi Dancers in Waynesville NC
wwwInterCulturalAdvantagecom 11
Cultural Competency amp the
L a t i n o P a t i e n t
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom
5
You can learn more about curanderismo and other
seminars I offer by visiting
wwwInterCulturalAdvantagecom
Culture Therapy amp Healing
Practicing Competence in
Calamity
Michael Caudill MA RNInterCultural Advantage Consulting
amp Western Carolina University
12TH Annual IMI Conference on Intercultural Relations
School of International Service
American University Washington DC
wwwInterCulturalAdvantagecom 7
Culture Therapy amp Healing
Practicing Competence in Calamity
Main ideas
Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing
We need to extend our care to include community amp cultural approaches to healing extreme stress
Culture Therapy amp Healing
Focus on Burundi
Michael Caudill MA RNInterCultural Advantage Consulting
Focus on Burundi
Questions
Who are the Burundians
Why are they here
What are their beliefs
How can I better communicate
What do I need to know toprovide effective care
wwwInterCulturalAdvantagecom 9
Folkmoot 2011
wwwInterCulturalAdvantagecom 10
Burundi Dancers in Waynesville NC
wwwInterCulturalAdvantagecom 11
Cultural Competency amp the
L a t i n o P a t i e n t
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
Culture Therapy amp Healing
Practicing Competence in
Calamity
Michael Caudill MA RNInterCultural Advantage Consulting
amp Western Carolina University
12TH Annual IMI Conference on Intercultural Relations
School of International Service
American University Washington DC
wwwInterCulturalAdvantagecom 7
Culture Therapy amp Healing
Practicing Competence in Calamity
Main ideas
Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing
We need to extend our care to include community amp cultural approaches to healing extreme stress
Culture Therapy amp Healing
Focus on Burundi
Michael Caudill MA RNInterCultural Advantage Consulting
Focus on Burundi
Questions
Who are the Burundians
Why are they here
What are their beliefs
How can I better communicate
What do I need to know toprovide effective care
wwwInterCulturalAdvantagecom 9
Folkmoot 2011
wwwInterCulturalAdvantagecom 10
Burundi Dancers in Waynesville NC
wwwInterCulturalAdvantagecom 11
Cultural Competency amp the
L a t i n o P a t i e n t
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 7
Culture Therapy amp Healing
Practicing Competence in Calamity
Main ideas
Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing
We need to extend our care to include community amp cultural approaches to healing extreme stress
Culture Therapy amp Healing
Focus on Burundi
Michael Caudill MA RNInterCultural Advantage Consulting
Focus on Burundi
Questions
Who are the Burundians
Why are they here
What are their beliefs
How can I better communicate
What do I need to know toprovide effective care
wwwInterCulturalAdvantagecom 9
Folkmoot 2011
wwwInterCulturalAdvantagecom 10
Burundi Dancers in Waynesville NC
wwwInterCulturalAdvantagecom 11
Cultural Competency amp the
L a t i n o P a t i e n t
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
Culture Therapy amp Healing
Focus on Burundi
Michael Caudill MA RNInterCultural Advantage Consulting
Focus on Burundi
Questions
Who are the Burundians
Why are they here
What are their beliefs
How can I better communicate
What do I need to know toprovide effective care
wwwInterCulturalAdvantagecom 9
Folkmoot 2011
wwwInterCulturalAdvantagecom 10
Burundi Dancers in Waynesville NC
wwwInterCulturalAdvantagecom 11
Cultural Competency amp the
L a t i n o P a t i e n t
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
Focus on Burundi
Questions
Who are the Burundians
Why are they here
What are their beliefs
How can I better communicate
What do I need to know toprovide effective care
wwwInterCulturalAdvantagecom 9
Folkmoot 2011
wwwInterCulturalAdvantagecom 10
Burundi Dancers in Waynesville NC
wwwInterCulturalAdvantagecom 11
Cultural Competency amp the
L a t i n o P a t i e n t
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
Folkmoot 2011
wwwInterCulturalAdvantagecom 10
Burundi Dancers in Waynesville NC
wwwInterCulturalAdvantagecom 11
Cultural Competency amp the
L a t i n o P a t i e n t
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 11
Cultural Competency amp the
L a t i n o P a t i e n t
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 12
Cultural Competency and the Latino Patient Overview
Seminar Descriptionbull Providers amp staff develop
skills needed to deliver culturally competent health care to Latinos
Presentation stylebull Video lecture simulation
s and vignettes build essential skills that will be used every day
bull Content can be modified to fit training and scheduling needs of the client
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 13
Cultural Competency and the Latino Patient Overview
Seminar objectives
bull Prepare providers for demographic changes already underway
bull Decrease frustration amp dissatisfaction of patients amp providers
bull Increase staff retention
bull Better medical outcomes
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 14
Cultural Competency and the Latino Patient Overview
Who will benefitbull Physicians
bull Supervisors
bull Nurses
bull CNAs
bull Allied Health Staff
bull Clerical Staff
bull Administrators
bull Firefighters
bull Police amp Security
bull EMTs
bull Paramedics
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 15
Cultural Competency amp the Latino Patient Overview
My motivation
bull Prepare staff amp providers for demographic changes already underway
bull Decrease frustration dissatisfactionamp misunderstanding
bull Just plain interestinghellip
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 16
Cultural Competency and the Latino Patient Overview
What is Cultural Competency
bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations
bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 17
Culture Communicationamp Health Care
Culturally competent health care requires more than just knowledge about various ethnic or cultural groups
It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)
Cultural Awareness
+
Cultural Knowledge
+
Cultural Skills
+
Ongoing Learning
=
Cultural Competence
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 18
Cultural Competency amp the Latino Patient Overview
Module 1ldquoWhy Cultural
Competencyrdquo
Module 2Latino Snapshot
Module 3Latino Health Practices
Module 4Your Patients
Clinical History
Module 5
The Culturally Competent
Patient Evaluation
Module 6The Culturally Competent
Treatment Plan
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 19
Cultural Competency amp the Latino Patient Preview
Module 1
ldquoWhy Cultural Competencyrdquo
11 Culture Communication amp Health Care
12 American Cultural Assumptions
13 Why Cultural Competency
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 20
Cultural Competency amp the Latino Patient Preview
Module 1 Learning Objectives
At the end of this module you will be able to
bull Define cultural competence amp explain six reasons why it is needed
bull Identify the critical differences between an effective amp ineffective patient interaction
bull Describe the roles that culture plays in determining health wellness amp healing
bull Recognize four American cultural assumptions
bull Describe the four sequential steps to achieving cultural competency
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 21
Cultural Competency amp the Latino Patient Preview
Module 2
Latino Snapshot
21 Latino Snapshot
22 Health Facts
23 Cultural Values
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 22
Cultural Competency amp the Latino Patient Preview
Module 2 Learning Objectives
At the end of this module you will be able to
Recognize the likely health care consequences of our growing Latino population
Describe the effect acculturation has on health care
Define the ldquohealthy migrant effectrdquo
Name the seven major health problems affecting Latinos
List eight Latino cultural values affecting health care
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 23
Cultural Competency amp the Latino Patient Preview
Module 3
Latino Health
Practices
31 Health Attitudes amp Beliefs
32 Folk Medicine amp Traditional Healers
33 Communicating Health Information
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 24
Cultural Competency amp the Latino Patient Preview
Module 3 Learning Objectives
At the end of this module you will be able to
Identify the three primary perceived causes of folk illnesses
Describe two folk illnesses that may be acute emergencies
Recognize the four types of traditional healers used by Latinos
List five compelling symptoms that prompt most Latinos to seek medical care
Identify four cultural values that are critical in teaching Latinos about health
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 25
Cultural Competency amp the Latino Patient Preview
Module 4
The Competent
Clinical History
41 G-R-E-E-T the Individual
42 Guide the Interview
43 L-I-S-T-E-N for the
Clinical History
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 26
Cultural Competency amp the Latino Patient Review
Module 4 Learning Objectives
At the end of this module you will be able to
Use the G-R-E-E-T method for characterizing Latino patients
Describe the two main difficulties in getting an accurate patient history
Explain six steps to guiding an interview
Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 27
Cultural Competency amp the Latino Patient Preview
Module 5
The Culturally Competent
Patient Evaluation
51 The Physical Exam
52 Examine your Patient
with C-A-R-E
53 A C-A-R-E-ful Mental
Health Evaluation
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 28
Cultural Competency amp the Latino Patient Preview
Module 5 Learning Objectives
At the end of this module you will be able to
Identify components of a culturally competent physical exam
Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly
Describe the C-A-R-E method for conducting a mental health evaluation
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 29
Cultural Competency amp the Latino Patient Preview
Module 6
The Culturally Competent
Treatment Plan
61 Further Tests amp
Negotiating Consent
62 Developing a T-R-E-A-T-ment Plan
63 Developing Patient
Loyalty
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell
wwwInterCulturalAdvantagecom 30
Cultural Competency amp the Latino Patient Preview
Module 6 Learning Objectives
At the end of this module you will be able to
Identify the roles folk healers play in developing a therapeutic plan
Describe how to use the T-R-E-A-T method for negotiating consent
Describe three ways to build patient confidence
Name the elements of the effective farewell