Speaker: Ms Nicole Sy Knowledge Management Specialist, Knowledge Management and Innovation Research Centre, PolyU

Speaker: Ms Nicole Sy Knowledge Management Specialist, Knowledge Management and Innovation Research Centre, PolyU

Based on the eight assessment criteria of the MAKE Award, we will conduct a benchmark study on the KM performance of the MAKE winners at the country, regional and global levels. Their critical successful factors against each assessment criteria will be examined. Such lessons learnt will help participants to embark on a new KM journey or refine their KM implementation to better achieve their business objectives.

Based on the eight assessment criteria of the MAKE Award, we will conduct a benchmark study on the KM performance of the MAKE winners at the country, regional and global levels. Their critical successful factors against each assessment criteria will be examined. Such lessons learnt will help participants to embark on a new KM journey or refine their KM implementation to better achieve their business objectives.

The seminar will cover the following •Benchmarking study of the KM performance of the MAKE winners at the

country, regional and global levels• Examination of the critical successful factors of the MAKE winners with

reference to the assessment criteria of the MAKE Award• Summary and discussion of the lessons learnt

The Global Most Admired Knowledge Enterprise (MAKE) Award is an international benchmark of best practice knowledge management. This prestigious international award was launched in 1998 and sought to recognize organizations which out-perform their peers in creating stakeholders values by practising knowledge management and intellectual capital management. The launch of the MAKE Award provides a platform for enterprises to benchmark their KM performance with organizations locally, regionally and globally. It also encourages local organizations to start their KM journey. Through participation, an organization needs to analyze its strengths and weaknesses against the eight assessment criteria and strives to make improvement. As a result, its productivity, competitiveness and sustainability can be enhanced. The success stories of these awardees are invaluable for enterprises which aim to embark on a corporate KM journey, or continue to flourish from existing KM implementation.

Ms Nicole Sy works as a Knowledge Management Specialist. She provides knowledge management related consultancy services to external clients such as CLP Power Ltd., Dragon Air, Leo Paper Ltd., Child Assessment Services of Health Department of the HKSAR Government, Housing Department of the HKSAR Government. In addition, she has been involved in many various knowledge management projects and corporate knowledge management training in many prestigious companies in Hong Kong. Ms Sy is also the Program Leader for the Certified Knowledge Professional (CKP). Her knowledge management specializations are: information and knowledge audits, methods to manage and measure knowledge management performance, developing and implementing knowledge management strategies/knowledge management system, knowledge management process development and the design/implementation of knowledge management tools. Ms Sy has obtained the B.Comm. (Hon) and MSc (Information System) qualifications. Before joining the KMIRC, she worked as Marketing Manager in various industrial sectors, covering retailing (Li & Fung Retail Group), manufacturing (Universe Holdings Ltd) and telecommunications (PCCW Ltd).

 

Ms Nicole Sy, Knowledge Management Specialist,Knowledge Management and Innovation Research Centre, The Hong Kong Polytechnic University

Please register online on KMIRC website http://kmirc.ise.polyu.edu.hk/events.htm and send a crossed cheque made payable to “The Hong Kong Polytechnic University” in HK dollar to:

Miss Autumn LinKnowledge Management and Innovation Research Centre, Department of Industrial and Systems Engineering , The Hong Kong Polytechnic University, Hung Hom, Kowloon

Enquiries: Miss Autumn Lin(Tel: 3400 3158, Email: qiu.lin@polyu.edu.hk)

Enquiries: Miss Autumn Lin(Tel: 3400 3158, Email: qiu.lin@polyu.edu.hk)

Regular Fee: HK$700 KMIRC member: HK$560*Registration fee covers handout and refreshment **Medium of Instruction: Cantonese

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