self care instructions
DESCRIPTION
Self Care Instructions. Exercise regularly Monitor your blood pressure Eat a healthful diet. Plain Words Exercise. Effective Communication. Introduces self and elicits introduction from patient Empathizes with and supports Uses effective non-verbal communication - PowerPoint PPT PresentationTRANSCRIPT
Self Care Instructions
Exercise regularly
Monitor your blood pressure
Eat a healthful diet
Plain Words Exercise
Effective CommunicationIntroduces self and elicits introduction from patient
Empathizes with and supports
Uses effective non-verbal communication
Avoids the use of jargon *HL
Confirms the basic diagnosis
Explores the patients knowledge base of his/her diagnosis *HL
Effective CommunicationPrioritizes treatment options and educates patients to these choices *HL
Elicits patient’s preferences and commitment to a treatment plan
Reviews treatment plan and obtains mutual statement of commitment
Encourages patient to ask questions *HL
Responds appropriately to patient’s feelings and is not judgmental
Video 3a
http://www.youtube.com/watch?v=2XlF1Oqzjqg
How did he do?
Practice communicating treatment plans and self care goals
Clear CommunicationAssess baseline understanding
Explain things clearly using plain language
Emphasize 1-3 points
Effectively encourage patients to ask questions
Use teach-back to confirm understanding
Write down important instructions
Provide useful educational materials
Instructions
Break up into groups of 3
1 person is the health care provider, 1 is the patient, 1 is an observer
The healthcare provider will select an instruction s/he is comfortable giving to patients and the patient will interact appropriately
The observer will observe with a list of strategies used in clear health communication. The observer will provide feedback.
Tips
Do not ask a patient, “Do you understand?”
Ask patients to explain or demonstrate
Ask questions that begin with “how” and “what,” rather than closed-ended yes/no questions
Organize information so that the most important points stand out and repeat this information
Teach-back phrases
“I want you to explain to me how you will take your medication, so I can be sure I have explained everything correctly,” or
“Please show me how you will use the asthma inhaler, so I can be sure I have given you clear instructions,” or
“When you get home your spouse will ask you what the doctor said—what will you tell your spouse?”
Assess and reassessTo assess the Health Literacy competency of healthcare professionals working in geriatric clinical settings.
To implement a training program to improve health literacy competence. To provide healthcare professionals with the tools necessary to effectively work with older adults.
To assess patient satisfaction of health information received using selected questions from the Interpersonal Processes of Care in Diverse Populations Questionnaire (IPC).
Interpersonal Processes of CareHurried Communication
Elicited concerns, responded
Explained results, medications
Patient-centered decision making
Compassionate, respectful
Discrimination
Disrespectful office staff
