Selecting and Retaining Great Staff & Best Practices for your Hostel

Jim Kennett

HI-Portland, Northwest Hostel Oregon, USA

Overview

• Hiring Great Staff

• Keeping Your Staff Happy

• Marketing in the Off-Season

• Wow! Factors at Your Hostels

4 Hostels in Oregon

Northwest Portland International Hostel

Hiring Great Staff

• Caliber of Person

• Interview by Committee

Maja

Peace Corps Hotline

Google: peace corps hotline jobs

Hotline is published on the 1st and 15th of each month, and reaches more than 6,000 returned Peace Corps Volunteers

Our Staff

Keeping Your Staff Happy

• Opportunities to take ownership

• Appreciate them – genuinely

• Evaluate them – regularly

• Cool ways to thank them!

Marketing in the Off-Season

• Convention list: who’s coming• Lodging lists• Groups• Schools, classes, workshops, trainings• Long termers

Wow! Factors at Your Hostel

• What’s a Wow! Factor? – Location/Building/Spaces

– Service

Our WOW factorsLocation

Our Buildings

Service & Staff

Your Input & Questions

• What do you do? – Hiring Great Staff

– Keeping Your Staff Happy

– Marketing in the Off-Season

– Wow! Factors at Your Hostels

Selecting and Retaining Great Staff & Best Practices for your Hostel

Jim Kennett

HI-Portland, Northwest Hostel Oregon, USA

jim@nwportlandhostel.com

What are your Wow! Factors?