see 2 design policy workshop riga 14.05.14
DESCRIPTION
Anna Whicher: Design thinking: Theory and practice: Case studies of public administrations of Great Britain and other countries. Overview – what European Commission is doing in Design Thinking field?TRANSCRIPT
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SEE PLATFORM DESIGN THINKING & GOVERNMENT
ANNA WHICHER | PDR / CARDIFF MET.RIGA, 14 MAY 2014
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• What is design thinking?• Examples• Why use design thinking in government?• Design thinking and HR• Using the tools
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Design thinking is a set of methods that puts the user at the heart of the process and
can be used across the private and public sectors.
WHAT IS DESIGN THINKING?
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WHAT IS DESIGN?
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Examples
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USER EXPERIENCE
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USER EXPERIENCE
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USER EXPERIENCE
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USER EXPERIENCE
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USER EXPERIENCE
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USER EXPERIENCE
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Why use design thinking in
government?
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User needs are an effective route to efficiency. By designing a
service or policy around them, you can mitigate risk and cut
costs.
DESIGN THINKING & GOVERNMENT
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WHY USE DESIGN THINKING IN GOVERNMENT
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WHY USE DESIGN THINKING IN GOVERNMENT
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WHY USE DESIGN THINKING IN GOVERNMENT
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WHY USE DESIGN THINKING IN GOVERNMENT
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12 case studies of the public sector
using design strategically
DESIGN FOR PUBLIC GOOD REPORT
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MAKE IT WORK
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MAKE IT WORK
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SPIDER
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Design thinking & HR
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People are one of a companies greatest assets and people are also one of the public sectors greatest
assets.
DESIGN & HR
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Using the tools
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SEE WORKSHOP
Ice breaker exercise
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KEY WORDS
What is design for?
What is policy for?
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Mapping design in Latvia
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The aim of this session is to co-develop a set of policy
proposal to enable the Latvian Government to better support
design in Latvia.
AIM
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DESIGN ECOSYSTEM
Source: Whicher & Cawood, May 2012
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SYSTEMS DIAGNOSTIC TOOL
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SYSTEMS DIAGNOSTIC TOOL
Policy
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04/07/23 Title of Presentation
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04/07/23 Title of Presentation
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04/07/23 Title of Presentation
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04/07/23 Title of Presentation
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04/07/23 Title of Presentation
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04/07/23 Title of Presentation
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04/07/23 Title of Presentation
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SEE ACTIVITIES
Exercise 1: Design Ecosystem Diagnostic Tool
• 45 minutes to discuss and identify 1 strength and 1 weakness of each section of your design ecosystem and to map them onto your poster.
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Developing policy proposals
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• Design support programmes (subsidies/vouchers, export, tax credits)
• Training primary school teachers, knowledge transfer into industry or multi-disciplinary education.
• Using design thinking to innovate the public procurement process.
• Piloting design as an approach to policy-making or public service re-development
EXAMPLES
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• 30 mins to identify concrete policy recommendations for tackling the weaknesses.
EXERCISE 2