secure your success with sap rapid deployment solutions by manfred essl
DESCRIPTION
SAP Run Better Luxembourg - Secure Your Success With SAP Rapid Deployment Solutions by Manfred EsslTRANSCRIPT
SAP Field Services Offering new solutions for our customers Manfred Essl
October 11, 2011
© 2011 SAP AG. All rights reserved. 2
Agenda
SAP Secure Success Program
Details
SLO – System Landscape Optimization
Details
CDP – Customs Development Project
Details
RDS – Rapid Deployment Solutions
Details
SAP Solutions SAP Secure Success Program
© 2011 SAP AG. All rights reserved. 4
1. Identify the Business Value
2. Implement a value-driven Transformation
SECURE SUCCESS
SAP SECURE SUCCESS Program
Include those elements IN your project
Assess and prioritize opportunities with business benchmarking
Build the decision case and set success KPI’s
Define the target architecture and the high-level roadmap
Commit to the realization of the program’s strategic goals:
Technical and Business Risk management
Support on strategic and operational project level
Enforcing adoption to best-practice processes & solutions
Support in innovation – market maker
Customer enablement
Deliver expected Benefits
Optimize TCO
Optimize business value (continuous process improvements)
Value Partnership Excellence
Single point
of contact
3. Realize the Business Benefits
© 2011 SAP AG. All rights reserved. 5
SAP Secure Success focuses on :
Project
Prep Blueprint Realisation
Business Risk mitigation
Technical Risk mitigation
Final Preparation Go live
PLAN BUILD RUN
SAP Secure Success offers a combination of 2 programs each of them focusing on the mitigation of a particular risk dimension :
Business Risk and Technical Risk.
© 2011 SAP AG. All rights reserved. 6
Secure Success to mitigate Business Risk
1. Business Architect : SPOC : Business Transformation Specialist reporting in program management and steerco
2. Pro-active resources on the critical tracks : participating in daily project work
3. Solution reviews at end of blueprint and during implementation phase
4. Project-management Reviews at the end of each ASAP-phase
5. Training strategy
6. Project Team Training
7. Other ad-hoc experts on demand in case extra
8. …..
Man
dat
ory
co
mp
on
ents
O
pti
on
al c
om
po
nen
ts
Rap
id D
eplo
ymen
t So
luti
on
s (R
DS)
Cu
sto
m D
evel
op
men
t P
roje
ct (
CD
P)
Trai
nin
g N
eed
s A
nal
yses
(TN
A)
SAP
Co
mp
eten
ce C
ente
r Se
tup
Solu
tio
n M
anag
er s
etu
p f
or
imp
lem
enta
tio
n
Test
ing
Stra
tegy
……..
Ben
chm
arki
ng
exce
rcis
e
Arc
hit
ect
ure
an
d r
oad
map
stu
dy
Bu
sin
ess
Cas
e B
uild
PLAN BUILD
© 2011 SAP AG. All rights reserved. 7
SAP MaxAttention
SAP Safeguarding
SAP Premium Support Engagement Portfolio
Deg
ree
of
stan
dar
diz
atio
n
Partial
SAP Solution Landscape Coverage
Complete
Ind
ivid
ual
St
and
ard
SAP Enterprise Support
SAP Standard Support
Comprehensive services for all aspects of the solution
Secure Success to mitigate technical risk
Op
tio
nal
Se
cure
Su
cce
ss
Incl
. wit
h L
ice
nce
sa
les
SAP Solutions SLO – System Landscape Optimization
© 2011 SAP AG. All rights reserved. 9
Business Transformation is driving major SAP landscape
transformation initiatives
Introduction of SAP
applications
Operation of an
increasingly
fragmented SAP
landscape
Ongoing adaptation to
changing business
requirements (M&As,
reorganizations, carve-outs)
The ability to seamlessly transform a corporate SAP landscape
has become a key value driver
Transform
Simplify Introduce Operate Remodel
Initial simplification by
standardization of processes
harmonization of data
consolidation of systems
© 2011 SAP AG. All rights reserved. 10
Typical transformation triggers…
As-is situation Vision
Mergers & Acquisitions
Acquisition, joint venture
Divestitures
Business area will be organized as
independent company, subsidiary is spun off,
part of company will be sold
Company Carve- out Company Carve-
out
Corporate restructuring
Change organizational units in
SAP landscape accordingly
Business process optimization
Adapt processes in SAP system,
unified accounting,
master data cleansing
Consolidate IT landscapes
Merge systems, harmonize system landscape,
provide cross-system functions, reduce TCO
Scenario
© 2011 SAP AG. All rights reserved. 11
SAP System Landscape Optimization Portfolio
SAP Landscape Transformation services
SAP Landscape Transformation software
SAP Solutions CDP – SAP Custom Development Project
© 2011 SAP AG. All rights reserved. 16
SAP Custom Development
How to enhance the standard SAP platform with
your unique business aspects and beat your competitors
in a low risk, high quality and sustainable way?
SAP Standard Solution SAP Custom Development
Unparalleled experience across SAP solutions and all industries, backed by 800 SAP
Custom Development resources and 12.000 SAP standard developers Expertise
Support offerings comparable to SAP standard solutions are available to help protect
your investment throughout the life of your custom solution. Support
Our customers decide how much assistance they want. You can retain overall control
or turn over the entire project to SAP Custom Development. Flexibility
We follow SAP development methodologies and standards to ensure high quality and
protect future upgradeability. Upgradability
We ensure that your custom-developed solution is synchronized with the SAP product
roadmap and release strategy, mitigating the risk of business interruption.
Risk
Mitigation
© 2011 SAP AG. All rights reserved. 17
Why SAP Offers Custom Development Services
YOUR COMPLETE BUSINESS SOLUTION
SAP STANDARD SOLUTION
Benefits from the best business
practices of:
12 Million Users.
100,600 Installations.
1,500 Partners.
CUSTOM SOLUTIONS
Beat the competition with unique
business and IT solutions:
Unique Business.
Unique Users.
Unique Success.
LEVERAGE THE GLOBAL STRENGTH AND UNPARALLELED KNOWLEDGE
OF SAP CUSTOM DEVELOPMENT TO BRING THE UNIQUE ASPECTS OF
YOUR BUSINESS ALIVE.
© 2011 SAP AG. All rights reserved. 18
SAP Custom Development:
Addressing Your Unique Business Needs
Support
Custom
Development
Projects
Repeatable Custom
Solutions
Focused Business
Solutions
1 customer 2 – 10 customers 11 – 100 customers
FAST. SAFE. FLEXIBLE. SUPERIOR QUALITY.
Customer-specific
solutions that
address your
unique and
competitive
business needs.
Previously
developed and
proven solutions
that can be used
as a starting point
in addressing
unique business
requirements.
State-of-the-art
standard solutions
that address the
business priorities
of very specific,
small customer
segments.
© 2011 SAP AG. All rights reserved. 19
Value of SAP Custom Development
© 2011 SAP AG. All rights reserved. 20
Our Proven Development Methodology
Solution
Definition
SUPPORT THROUGHOUT YOUR
CUSTOM SOLUTION
LIFE CYCLE
Support
Project, Quality and Risk Management
Go Live
Specification
Design
Iteration(s)
Test
Component
Validation &
Assembly
Customer
Acceptance
Development
and Test
Customer
Acceptance
and Delivery
Follows SAP development methodology and standards to
ensure high quality and protect upgradeability
Mitigates business and technical risk by synchronizing custom
solutions with the SAP solution strategy
Ensures service flexibility and reduced delivery costs with
world-class distributed and agile development methodology
Close and Continuous Customer Collaboration
Implemen-
tation
Customize &
Integration
Test
Train
End
Users
© 2011 SAP AG. All rights reserved. 21
Our Proven Development Methodology
Objective Establish clear understanding of customers business priorities and
requirements and strategic objectives
Our
Commitment Determine a validated solution approach in alignment with core development
product standards
Your
Commitment Provide clear, documented and prioritized description of business process to
be developed, provide access to business and technology experts
SAP
Deliverables Solution definition; including scope, work estimates, timelines, milestones,
risks and resource
Solution
Definition
SUPPORT THROUGHOUT YOUR
CUSTOM SOLUTION
LIFE CYCLE
Support
Project, Quality and Risk Management
Go Live
Specification
Design
Iteration(s)
Test
Component
Validation &
Assembly
Customer
Acceptance
Development
and Test
Customer
Acceptance
and Delivery
Close and Continuous Customer Collaboration
Implemen-
tation
Customize &
Integration
Test
Train
End
Users
© 2011 SAP AG. All rights reserved. 22
Our Proven Development Methodology
Objective Finalize priorities and requirements and develop a high-quality solution that
meets <enter customer's name> business requirements
Our
Commitment Develop a high-quality solution based on the SAP development methodology
to meet your business requirements
Your
Commitment
Finalize your business requirements, provide test cases and test data,
provide feedback for each iteration, provide collaborative access to business
and technology experts
Deliverables Depending on project, can include functional specifications, code, validation
strategy, test strategy and cases, technical and solution documentation
SUPPORT THROUGHOUT YOUR
CUSTOM SOLUTION
LIFE CYCLE
Project, Quality and Risk Management
Close and Continuous Customer Collaboration
Go Live
Specification
Design
Iteration(s)
Test
Component
Validation &
Assembly Customer
Acceptance
Customize &
Integration
Test
Train
End
Users
Solution
Definition Support
Development
and Test
Customer
Acceptance
and Delivery
Implemen-
tation
© 2011 SAP AG. All rights reserved. 23
Our Proven Development Methodology
Objective Deliver a final custom solution that meets customers business requirements
Our
Commitment Deliver a well-tested, high-quality solution – on-time and on-budget
Your
Commitment Timely final testing and acceptance of the delivered solution, participation in
a lesson learned process and project feedback survey
SAP
Deliverables The final packaged custom solution and accompanying installation
documentation
Project, Quality and Risk Management
Close and Continuous Customer Collaboration
Solution
Definition
SUPPORT THROUGHOUT YOUR
CUSTOM SOLUTION
LIFE CYCLE
Support
Go Live
Specification
Design
Iteration(s)
Test
Component
Validation &
Assembly
Customer
Acceptance
Development
and Test
Customer
Acceptance
and Delivery
Implemen-
tation
Customize &
Integration
Test
Train
End
Users
© 2011 SAP AG. All rights reserved. 24
Our Proven Development Methodology
Objective Integrate the custom-developed solution into the overall business process
Our
Commitment Resolve defects and provide additional support on a project-basis
Your
Commitment
Customizing and testing the custom solution in a fully configured
environment with real data and fully functioning processes and interfaces;
and training end users
SAP
Deliverables Defect resolution and additional support on a project-basis
Project, Quality and Risk Management
Close and Continuous Customer Collaboration
SUPPORT THROUGHOUT YOUR
CUSTOM SOLUTION
LIFE CYCLE
Solution
Definition Support
Go Live
Specification
Design
Iteration(s)
Test
Component
Validation &
Assembly Customer
Acceptance
Development
and Test
Customer
Acceptance
and Delivery
Implemen-
tation
Customize &
Integration
Test
Train
End
Users
© 2011 SAP AG. All rights reserved. 25
Our Proven Development Methodology
Objective Ensure that customers custom developed solution continues to work
optimally over time
Our
Commitment Provide a flexible support model that addresses your business needs
Your
Commitment Involve SAP Custom Development in the long-term support of your custom-
developed solution
SAP
Deliverables Defect resolution, functioning solution after application of Support Packages
SUPPORT THROUGHOUT YOUR
CUSTOM SOLUTION
LIFE CYCLE
Project, Quality and Risk Management
Close and Continuous Customer Collaboration
Solution
Definition Support
Go Live
Specification
Design
Iteration(s)
Test
Component
Validation &
Assembly
Customer
Acceptance
Development
and Test
Customer
Acceptance
and Delivery
Implemen-
tation
Customize &
Integration
Test
Train
End
Users
© 2011 SAP AG. All rights reserved. 26
Working with SAP Custom Development
We ensure that your custom-developed solution is synchronized with the
SAP product roadmap and release strategy, mitigating the risk of
business interruption.
Risk
Mitigation
We follow SAP development methodologies and standards to ensure
high quality and protect future upgradeability. Upgradability
Our customers decide how much assistance they want. You can retain
overall control or turn over the entire project to SAP Custom
Development.
Flexibility
Support offerings are available to help protect your investment
throughout the life of your custom solution. Support
Fast. Safe. Flexible. Superior Quality.
© 2011 SAP AG. All rights reserved. 27
Benefits to Your Company
Trusted Partnership
Trust in custom solutions designed and
written by SAP developers – empowering
your organization for success on your SAP
platform – with SAP by your side
SAP Quality We craft high-quality custom solutions by
leveraging our experience and the SAP
development methodology & standards
Gain Flexibility While
Reducing Cost
We ensure service flexibility, optimal skill
mix and reduced delivery costs through
optimal access to global resources
Access to Knowledge
You gain access to a vast global SAP and
partner services network and leverage our
deep knowledge in developing business
solutions
Maintain Agility and Stay
Innovative
With our proven development processes, we
help facilitate your ability to quickly and
safely adapt to changing business needs
Protect Your Investment
We help assure your peace of mind with
custom support offerings that leverage your
existing SAP support infrastructure
SAP Solutions RDS – SAP Rapid Deployment Solutions
Predictable and Integrated with individual adoption paths
Overview
© 2011 SAP AG. All rights reserved. 30
Today’s reality…
“Statistics state that up to 70% of IT projects run late, over-budget, or do
not meet planned goals…Consequently, implementation risk is a
critical factor…” From “Introducing Packaged Solutions” by Michael Krigsman
"Customers today want choices in how they scope, configure, and
deploy business software."
Peter M. Russo, Managing Director of Pierre Audoin Consultants
„Now when companies think about implementing an application, they
really want to implement an integrated solution“
Henry D. Morris, Senior Vice President of Worldwide Software and Services, IDC
© 2011 SAP AG. All rights reserved. 31
You want to…
… ensure the most predictable and
fastest time to business value
… deliver the integration the
business demands to start and grow
without compromises
… choose from a modular ready to
use portfolio of solution, deployment
and pricing options
© 2011 SAP AG. All rights reserved. 32
SAP and a Global Partner Ecosystem offer Rapid
Deployment solutions to meet specific business needs…
Software
Quickly address the most urgent business
processes
Content
SAP best practices, templates and tools
make solution adoption easier
Enablement
Guides and educational material speed
end user adoption
Service
Fixed scope and price provides maximum
predictability and lowers risk
Service
Software
Enablement
Content
© 2011 SAP AG. All rights reserved. 33
… which allow predictability, out-of-the-box integration
and adoption choices as business demands
Predictability Fast value in days/weeks
Fixed cost and fixed best practice scope
Integration Integrated start and growth options
Immediate and future IT and business
processes landscape integrity
Choice Modular packages to meet specific business
needs and allow individual adoption paths
Flexible licensing and deployment options
© 2011 SAP AG. All rights reserved. 34
Predictability: Solution adoption made simple
Predictability
Implementations in a matter of days/weeks
Clear pricing, scope, timelines and outcomes
Proven best-practices from an extensive customer and qualified partner ecosystem
© 2011 SAP AG. All rights reserved. 35
Integration: Investment protection today and tomorrow
Holistic integration approach for a consistent business process evolution
Out-of-the-box Integration for individual start and growth options to extend exisiting IT landscape
Integrity of IT landscape for future adoption paths beyond Rapid Deployment Solutions
© 2011 SAP AG. All rights reserved. 36
Choice: Modular approach to meet unique business needs
Modular packages to meet specific business needs and adoption paths.
Various deployment options to drive innovation adoption (on premise, on demand, on mobile)
Available via various channels at flexible pricing and financing options
© 2011 SAP AG. All rights reserved. 37
Time-to-market of new
business capabilities
Rate of change of TCO
Reduction
What do SAP Rapid Deployment Solutions mean for you?
Ratio of service versus
license costs
Ratio of successful and
failed projects
Ratio of initially defined versus
delivered project scope
Assurance that accomplished results
will meet business need!
Ratio of IT budget versus
revenue
© 2011 SAP AG. All rights reserved. 38
Why have customers chosen SAP Rapid Deployment
Solutions?
8
Weeks
to go-live
15%
Reduction in
project costs
4
Week
implementation
© 2011 SAP AG. All rights reserved. 39
Delivered by SAP or qualified partners
Large Global Partner Ecosystem maximizes availability of and choice within the Rapid Deployment Solutions portfolio
System integrators and value-added resellers provide industry and LoB specific capabilities and expertise
Cloud partners provide the deployment options to match your business needs
© 2011 SAP AG. All rights reserved. 40
SAP Rapid Deployment Solutions define a new standard
for business solution adoption across the SAP Portfolio
On demand
On premise
On device
Business
Solutions
Analytics
Technology
HANA
Mobility
© 2011 SAP AG. All rights reserved. 41
SAP Rapid Deployment Solutions support all use cases
along your adoption path
From zero to ERP baseline in one go Industry & geography-ready
New business and user capabilities - that fit with your existing footprint.
LoB or industry-specific, mobile,
business analytics, collaboration
© 2011 SAP AG. All rights reserved. 42
Get the most out of your business – NOW!
Quickly meeting your most pressing business
needs on unprecedented predictability to adopt and manage business solutions
Enabling strategic business adoption paths with out-of-the-box integration for start and grow options as your business demands
Giving choice by providing a modular and well defined portfolio of solution options together with a Global Partner Ecosystem
© 2011 SAP AG. All rights reserved. 43
Customer Story of Armani
© 2011 SAP AG. All rights reserved. 44
CUSTOMER Introduction GIORGIO ARMANI Company
The Armani Group is one of the leading fashion and luxury goods groups in the world today, with over 5,000 direct employees and 13 factories. It designs, manufactures, distributes and retails fashion and lifestyle products, including apparel, accessories, eyewear, watches, jewelers, fragrances and cosmetics, and home furnishings.
Turnover including licensed products reached 6 billion Euros at retail value, of which 4 billion Euros from the core business and 2 billion Euros from licensed products.
Group’s exclusive distribution network includes 609 freestanding shops worldwide: 85 Giorgio Armani boutiques, 183 Emporio Armani stores, 31 Armani Collezioni stores, 180 A/X Armani Exchange stores, 22 AJ | Armani Jeans stores, 12 Armani Junior stores, 10 Giorgio Armani Accessori stores, 2 Emporio Armani Accessori stores, 14 Emporio Armani Caffès, and 28 Armani Casa stores, in 46 countries
© 2011 SAP AG. All rights reserved. 45
IT Landscape
During Q4 2010 SAP Italy discussed the SAP Business Suite solutions in order to substitute ERP and other applications included in whole Armani’s Landscape.
ARMANI - APPLICATION PLATFORM (in summary)
AFM
MAIN
ATOM Retail / Retek / CS 2000 / DMS POS
GL Accounting
Data Warehouses
Industry System QC / Sales Audit
CRM
AP / AR
Fiscal Reporting
Controlling
Master Data Management
Analysis & Reporting Customer DB
Stock Management
Sales Management
Purchasing Delivery List
ASN
Inventory Stock Transfers
Sales Audit
POS Management
Production
Legacy systems Third party systems (non SAP)
© 2011 SAP AG. All rights reserved. 46
RDS Approach (I) SAP CRM Rapid-Deployment Solution
SAP brings together software and services in a new offering that gives you compelling CRM functionality quickly and affordably
Preconfigured software to eliminate guesswork
Rapid delivery in as little as six to eight weeks
An affordable, flexibly priced solution
A clear path to your full CRM vision
Preconfigured CRM Software and Services
Enabling Rapid Deployment
December 2010 SAP Italy met the Customer in order to present Value Proposition (RDS Approach) and to define the delta in terms of Project Scope and Solutions, so to fit with the Customer Requirements.
© 2011 SAP AG. All rights reserved. 47
RDS Approach (II) SAP CRM Rapid-Deployment Solution
Powerful solution for sales, service, and marketing delivered ‘out of the box’ based on leading SAP CRM 7.0
Start fast with what’s most important and expand later
Value Adding
Customer
Sales
Performance
Management
Sales
Analytics
Sales
Contracts
Management
Quotation
Management
Order Capture
Opportunity
Management
Activity
Management
Account &
Contact
Management
Sales
Plannin
g &
Foreca
sting
Clearly defined scope
Includes preconfiguration content and knowledge transfer to key users
Fast RDS implementation methodology
Enables you to go live in 8 weeks
Quick and Lean
Flexible pricing – ‘only pay for what you need’
Attractive fixed-price services
Reduced resource requirement from business and IT
Cost Effective
© 2011 SAP AG. All rights reserved. 48
ECONOMIC PROPOSAL
December 2010 SAP Italy worked together with Armani and internally in order to complete the RDS Proposal based on the previous Customer Meeting.
- Predefined Technical attachments + delta
- Economics Estimation including delta
- Assembling Final Presentation
© 2011 SAP AG. All rights reserved. 49
Project
December 2010 SAP Italy worked together with Armani and internally in order to complete the RDS Proposal based on the previous Customer Meeting.
© 2011 SAP AG. All rights reserved. 50
SUCCESS FACTOR From SAP and Customer point of view
From Customer Point of view Clearly defined scope, includes
preconfigurated contents.
Powerful solution for marketing.
Professional Approach
Best Practice Approach
High competences demonstrated.
Fast reaction from engagement to proposal presentation
Reduced resource requirement from business and IT
In summary from SAP point of view Really ONE SAP Approach.
From the solution positioning until to deal closure, we have pushed on quality, experience and power of solutions and services (RDS approach)
MAIN WINNER REASON
© 2011 SAP AG. All rights reserved. 51
CUSTOMER Internal Commitment KEY Messages during the Customer Kick Off meeting
Main Objectives Focus Keep project focus on the initial and agreed objectives for all the
project duration.
Project Scope Avoid as much as possible change request in project scope.
This will cause Go Live delay and unplanned effort.
Custom Development Avoid as much as possible custom implementation.
This will cause extra effort and a higher TCO in future
KEY MESSAGES
SUMMARY
Available Now 2011 Q2 and Q3
Disclaimer: SAP reserves the right to completely cancel or change this portfolio at any time without further notice
Sales, Service, Marketing
Rapid data migration to SAP Customer Relationship Mgt and Billing Utilities
SAP CRM Embedded Analytics for Sales & Marketing
SAP CRM Sales
SAP CRM Service
SAP CRM Marketing
Sybase Mobile Sales for SAP CRM
SAP Business Communications Management
SAP ERP for subsidiary rollout
SAP NetWeaver Master Data Management for customer data integration
Human Capital Management
SAP ERP for the employee and manager portal
Supply Chain, Procurement
SAP SRM
SAP BusinessObjects Spend Performance Management
SAP BusinessObjects Sales and Operational Planning
SAP ERP for subsidiary rollout
SAP Extended Warehouse Management
SAP Supply Network Collaboration for customer collaboration
SAP SRM for self-Service procurement
SAP Service Parts Planning
SAP SCM for global available-to-promise (Global ATP) check
SAP ERP for operational reporting with SAP In-Memory Appliance (SAP HANA™) software
Product Development, Manufacturing
SAP EHS for Health and Safety Analytics
SAP EHS for Environmental Compliance Analytics
SAP EHS for Product Safety and Stewardship Analytics
SAP Portfolio and Project Management for portfolio monitoring
SAP ERP for subsidiary rollout
SAP Manufacturing Integration and Intelligence (MII) for batch manufacturing
SAP Manufacturing Integration and Intelligence (MII) for energy analysis
SAP Manufacturing Execution for discrete manufacturing
SAP Product Structure Synchronization for bills of material
PLM Foundation
Operations and IT
SAP IT Service Desk Operation
SAP NetWeaver Master Data Management for customer data integration
Rapid data migration to SAP
Customer Relationship Mgt and Billing for Utilities
Last updated Apr 1, 2011
Financials & Controlling
SAP Treasury and Risk Management
SAP ERP for subsidiary rollout
SAP Shared Services Framework for financials
Lifecycle of an Installment Loan
SAP ERP for operational reporting with SAP In-Memory Appliance (SAP HANA™) software
ERP Core Financials
SAP Shared Services Framework for human capital management
SAP SCM for demand planning
SAP Transportation Management for domestic freight tendering
SAP Transportation Management for domestic transportation planning
SAP BusinessObjects Executive IT Reporting
ERP Core Human Capital Management
© 2011 SAP AG. All rights reserved. 53
What’s next?
Experience
it yourself at the
next SAPPHIRE,
World Tour in meeting
our experts
Contact
SAP or one of our
qualified solution
partners for a demo
Start
the evaluation for
business relevance on
our web site
SAPPHIRENOW.com SAP.com/rds
Thank You!
Contact information:
Manfred Essl
Service Account Manager
SAP Luxembourg
+352 621 493 178