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ACM20110 Certificate II in Animal Studies

Workplace Assessment Logbook

Student Name:

Student Number:

Assessment Number: 30417/LB

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Stock Code 30417/LB Certificate II in Animal Studies Workplace Assessment Logbook

Section A. IntroductionDuring this 80-hour workplace experience, you will be undertaking a variety of duties and tasks that relate to your course and the role of an Animal Care Attendant. Typically, you will be undertaking the same range of duties on many occasions and in a variety of situations. Actually performing a task or activity many times is one of the ways in which we develop skills and expertise. Further, it is frequently a requirement of the units of competency to be assessed on a number of occasions under normal workplace conditions.

This Logbook is an essential part of the Workplace Assessment for the Certificate II in Animal Studies. The Logbook outlines the essential tasks and activities that need to be completed by the student in the workplace. The Logbook also includes a Work Placement Attendance Report for those students undertaking a Work Placement with a Host Organisation.

Section B. How to Complete the LogbookThe student should print a copy of this Logbook and take the copy with them to the workplace each day while they are undertaking the Work Placement or completing the Workplace Assessments.

At the completion of each day, the student should complete the Attendance Report, if required, and note down the specific tasks and activities completed (Section C). The student will need to obtain a signature from the Workplace Supervisor to verify their attendance and that the identified tasks and activities were completed (Section D). A holistic review of student performance will also be undertaken by the Workplace Supervisor prior to the completion of the student’s work placement (Section E).

The following checklist is to be completed by the Workplace Supervisor at the conclusion of the Work Placement or Workplace Assessments. If the Workplace Supervisor is unclear on any of the attributes listed below, they should seek clarification from the Workplace Assessor.

The Workplace Supervisor can also include any comments in the Logbook regarding the student’s performance of the tasks and activities. The student and the Workplace Assessor will receive and review these comments as part of the assessment process.

It is the responsibility of the student to:

keep this Logbook in a safe place and good condition obtain sign-offs from the Workplace Supervisor submit the completed Logbook to Open Colleges via OpenSpace.

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Submitting the LogbookOnce all tasks and activities outlined in this Logbook have been completed for each section, the student should submit the completed Logbook section by:

1) Uploading a scanned copy of the completed Logbook through the Workplace Assessment Logbook upload link in OpenSpace; OR

2) Faxing a copy of the completed Logbook to the Open Colleges Student Support Team on (02) 9433 3666; OR

3 Posting a copy of the completed Logbook to the Open Colleges Student Support Team at PO Box 1568, Strawberry Hills, NSW 2012.

It is important that the student retains a copy of the completed Logbook.

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Section C. Work Placement Attendance Report

This report is only required for students that are completing a Work Placement with a Host Organisation. Students undertaking the Workplace Assessments with their current employer do not need to complete this report. A total of 80 hours must be completed by the student in the workplace.

Student name: Student number:

Organisation: Workplace Supervisor:

Date Starttime

Finish time

Tally of hours

Workplace Supervisor’s

signature

Major tasks or activities completed

Workplace Supervisor’s comments

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Date Starttime

Finish time

Tally of hours

Workplace Supervisor’s

signature

Major tasks or activities completed

Workplace Supervisor’s comments

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Section D. Required Activities and Tasks

Instructions You need to complete the required tasks or activities outlined below and have these signed-off by your Workplace Supervisor. You will need to complete the identified tasks and activities on a number of occasions (in most cases, three times).

All tasks should be undertaken under the appropriate supervision of the Workplace Supervisor. It is recommended that you meet with your Workplace Supervisor each week to discuss and document your progress against these tasks and activities.

Indicative daily scheduleAn indicative daily schedule for your Work Placement (undertaken on a full-time basis) might be as follows:

Days 1–4 Familiarise yourself with the workplace. Introduce yourself to the members of the team. Participate in the organisation’s induction processes. Review the organisation’s policies, procedures and

guidelines:o Work, Health and Safety (WHS)o Infection control procedures o Privacy and confidentiality.

Review the organisation’s plans, goals and objectives. Familiarise yourself with the client or customer record

system. Review the position description for a Animal Care Attendant. Undertake a review of your workplace against WHS

requirements. Participate in an initial telephone interview with your

Workplace Assessor.

Days 4-10 Observe your Workplace Supervisor and where applicable, participate in:

o workplace communicationso feeding and watering animalso completing animal care hygiene routineso providing basic care of dogso assisting in health care of animalso providing basic first aid for animalso providing reception services o providing information on companion animals, products

and serviceso sourcing information for animal care needs.

Discuss your observations with your Workplace Supervisor. Participate in a telephone interview with your Workplace

Assessor.

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Days 10-12 Review your Logbook to ensure you have covered all tasks. Review your Workplace Assessment Portfolio activities. Complete any remaining tasks and activities. Ensure you have completed a total of 80 workplace hours. Undertake a review of your performance in the workplace. Discuss your review with your Workplace Supervisor. Ensure that your Workplace Supervisor has signed and

dated your Attendance Report if required and the Logbook. Participate in a final telephone interview with your Workplace

Assessor.

Important Note to Workplace Supervisors

By signing this Logbook, you acknowledge that you have observed the student completing the identified tasks and activities to a standard considered acceptable within your organisation. Consistency of performance should be demonstrated over the required range of workplace situations.

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Student name: Student number:

Organisation: Workplace Supervisor:

Required Task or Activity Date and signature

Comment

Section A Introduction to the animal care industryA1 Working in the animal care industry

1. Work schedule is followed.

2. Workplace confidentiality is observed.

3. Animals are described using identifiable characteristics.

4. Industry terminology is used correctly and appropriately.

5. Work routines are completed with consideration of animal health.

6. Hygiene protocols are completed.

A2 Participating in workplace communication

7. The student followed written instructions and procedures.

8. The student completed workplace documents accurately and recorded workplace data.

9. The student participated in meetings and contributed meaningfully.

10. The student asked and responded to questions in relation to workplace matters.

11. The student implemented the outcomes of meetings and discussions.

12. The student reported to their supervisor, as required.

Required Task or Activity Date & Comment of 15



Comment

signature

Section B Basic care of animalsB1 Feed and water animals

1. The student used equipment and machinery safely.

2. The student used chemicals and cleaning agents safely.

3. The student prepared appropriate food for an animal in their care whilst adhering to hygiene standards.

4. The student fed an animal in their care, monitored the feeding and reported any abnormalities.

5. The student cleaned and stored feeding equipment.

6. The student recorded and reported stock levels.

B2 Complete animal care hygiene routines

7. The student verified the status of the animals.

8. The student counted the animals at the beginning of the shift, noted their behaviour and reported any abnormalities.

9. The student bathed and groomed animals.

10. The student cleaned and stored the washing equipment.

11. The student used safe handling techniques.

12. The student applied their awareness of housing, exercise and social needs of the animals.

B3 Provide basic care of dogs

13. The student was able to allocate housing to animals appropriately.

14. The student could identify common health issues and

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Comment

signs of disease and reported this accordingly.

15. The student handled dogs humanely and safely.

16. The student prepared appropriate food for dogs and distributed it correctly.

17. The student was able to identify correctly different breeds of dogs.

B4 Assist in health care of animals

18. The student confirmed which animals were to be treated.

19. The student provided assistance in moving and treating animals.

20. The student used cleaning agents safely.

21. The student applied good hygiene principles.

22. The student used safe handling and waste disposal techniques.

23. The student handled animals safely and humanely.

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Comment

Section C Customer and client supportC1 Provide basic first aid for animals

1. The student calculated doses of medications accurately.

2. Where applicable, the student identified an emergency situation.

3. The student used appropriate PPE.

4. The student assessed the physical condition and vital signs of animals.

C2 Provide reception services for an animal care facility

5. The student assisted with the restraint of animals in a safe and humane manner.

6. The student identified the species found in the workplace.

7. The student recognised abnormal vital signs.

8. The student scheduled appointments and updated staff appropriately.

9. The student maintained the record system.

10. Where applicable, the student invoiced clients correctly and collected payment.

C3 Provide information on companion animals, products and services

11. The student provided appropriate information to clients.

12. The student referred enquiries outside their knowledge.

13. The student handled customer enquiries promptly and courteously.

14. The student provided good customer service.

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Comment

C4 Source information for animal care needs

15. The student could source accurate information on medications.

16. The student could interpret safety precautions.

17. The student recorded information appropriately.

18. The student recorded and relayed phone messages accurately.

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Section E. Holistic Review of Student Performance by Workplace Supervisor

The following checklist is to be completed by the Workplace Supervisor at the conclusion of the Work Placement or Workplace Assessments. If the Workplace Supervisor is unclear on any of the attributes listed below, they should seek clarification from the Workplace Assessor.

Throughout their time in the workplace, the student has consistently demonstrated the following attributes to a standard considered appropriate by this workplace.

Signature and date

1. Demonstrated appropriate and professional communication with clients and colleagues.

2. Showed a professional and client-centred approach to service for clients.

3. Demonstrated respect for workers from different sectors and levels within the organisation.

4. Applied appropriate problem-solving and decision-making skills.

5. Demonstrated functional literacy skills needed for written and oral information.

6. Demonstrated an ability to work effectively with other departments and/or professionals.

7. Had an awareness of the roles of various organisations in the animal care industry.

8. Had an awareness of current issues influencing animal care.

9. Had an awareness of sustainability issues that relate to the workplace.

10. Understood and focused on achieving organisational goals and objectives.

11. Demonstrated an ability to interpret and follow verbal and/or written instructions.

12. Reported incidents in line with organisational requirements.

13. Used initiative to respond to challenging situations and individuals.

14. Recognised individual and cultural differences and made adjustments.

15. Appropriately resolved conflict and interpersonal differences.

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16. Operated within workplace culture and values.

17. Understood how the organisation is funded.

18. Actively sought feedback on their performance in the workplace.

19. Responded positively to feedback on their performance in the workplace.

20. Demonstrated an ability to review and improve their own performance in the workplace.

21. Complied with their duty of care and legal responsibilities.

22. Demonstrated ethical behaviour when making decisions about customers and clients.

23. Fulfilled confidentiality and privacy obligations.

24. Understood employee and employer rights and responsibilities.

25. Recognised, avoided and/or addressed any conflict of interest.

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