SECRETARIAL STUDIESSECRETARIAL STUDIESThe competence units in which the general The competence units in which the general

competence of this title is divided are:competence of this title is divided are:

1.1. Manage internal and external communication, Manage internal and external communication, oral and written, in the mother tongue and/or oral and written, in the mother tongue and/or foreign language.foreign language.

2.2. Organize, supervise and do secretarial works.Organize, supervise and do secretarial works.

3.3. Organize, keep and control conventional and Organize, keep and control conventional and computer files.computer files.

4.4. Elaborate and present work documents, Elaborate and present work documents, incorporating data, texts and diagrams.incorporating data, texts and diagrams.

PROFESSIONAL MODULE PROFESSIONAL MODULE N1N1:: PROFESSIONAL COMMUNICATION AND PROFESSIONAL COMMUNICATION AND

RELATIONSRELATIONS

RELATED TO COMPETENCE UNIT RELATED TO COMPETENCE UNIT N1: MANAGE N1: MANAGE INTERNAL AND EXTERNAL INTERNAL AND EXTERNAL COMMUNICATIONS, BOTH ORAL AND COMMUNICATIONS, BOTH ORAL AND WRITTEN, IN THE MOTHER TONGUE AND/OR WRITTEN, IN THE MOTHER TONGUE AND/OR FOREIGN LANGUAGE.FOREIGN LANGUAGE.

FIRST ACADEMIC YEARFIRST ACADEMIC YEAR

DURATION: DURATION: MINIMUM 96 HOURS, MAXIMUM 128 MINIMUM 96 HOURS, MAXIMUM 128 HOURS.HOURS.

TERMINAL ABILITIES AND TERMINAL ABILITIES AND ASSESSMENT CRITERIA.ASSESSMENT CRITERIA.

1.1.1.1. USE ORAL COMMUNICATION TECHNIQUES IN THE USE ORAL COMMUNICATION TECHNIQUES IN THE WORK FIELD CORRECTLY.WORK FIELD CORRECTLY.

1.2.1.2. USE WRITTEN COMMUNICATION TECHNIQUES TO USE WRITTEN COMMUNICATION TECHNIQUES TO ELABORATE GENERAL DOCUMENTS, DERIVED FROM ELABORATE GENERAL DOCUMENTS, DERIVED FROM BUSINESS ACTIVITY, IN A CORRECT WAY.BUSINESS ACTIVITY, IN A CORRECT WAY.

1.3.1.3. ANALYSE MEANS AND CHANNELS OF ANALYSE MEANS AND CHANNELS OF COMMUNICATION TO APPLY FOR, OBTAIN AND TRANSMIT COMMUNICATION TO APPLY FOR, OBTAIN AND TRANSMIT INFORMATION, BOTH ORAL AND WRITTEN, IN TYPICAL INFORMATION, BOTH ORAL AND WRITTEN, IN TYPICAL COMPANIES.COMPANIES.

1.4.1.4. USE COMMUNICATION CORRECTLY IN THE USE COMMUNICATION CORRECTLY IN THE PROFESSIONAL ASPECT, PROCESSING THE NATURE OF PROFESSIONAL ASPECT, PROCESSING THE NATURE OF SITUATIONS AND USING THE PROTOCOL CODES, SITUATIONS AND USING THE PROTOCOL CODES, TECHNIQUES AND RULES.TECHNIQUES AND RULES.

1.5.1.5. FACE CONFLICTS THAT MAY APPEAR AT WORK, BY FACE CONFLICTS THAT MAY APPEAR AT WORK, BY MEANS OF NEGOTIATION. MANAGE TO GET THE MEANS OF NEGOTIATION. MANAGE TO GET THE PARTICIPATION OF ALL THE MEMBERS OF THE GROUP IN PARTICIPATION OF ALL THE MEMBERS OF THE GROUP IN THE DETECTION OF THE ORIGIN OF THE PROBLEM.THE DETECTION OF THE ORIGIN OF THE PROBLEM.

PROFESSIONAL MODULE PROFESSIONAL MODULE N1 2 : N1 2 :

ORGANIZATION OF SERVICE AND ORGANIZATION OF SERVICE AND

SECFRETARIAL WORK.SECFRETARIAL WORK. RELATED TO COMPETENCE UNIT RELATED TO COMPETENCE UNIT N1 2: N1 2:

ORGANIZE, SUPERVISE AND DO ORGANIZE, SUPERVISE AND DO SECRETARIAL WORKS.SECRETARIAL WORKS.

FIRST ACADEMIC YEAR.FIRST ACADEMIC YEAR.

DURATION: DURATION: minimum 64 hours, maximum 96 minimum 64 hours, maximum 96 hours.hours.

TERMINAL ABILITIES AND TERMINAL ABILITIES AND

ASSESSMENT CRITERIA.ASSESSMENT CRITERIA. 2.1.2.1. ANALYSE THE ORGANIZATIONAL STRUCTURE AND ANALYSE THE ORGANIZATIONAL STRUCTURE AND

FUNCTIONS OF THE SECRETARIAL SERVICE.FUNCTIONS OF THE SECRETARIAL SERVICE. 2.2.2.2. ORGANIZE MEETINGS AND CORPORATE EVENTS, ORGANIZE MEETINGS AND CORPORATE EVENTS,

USING THE PROTOCOL RULES AND ACHIEVING THE USING THE PROTOCOL RULES AND ACHIEVING THE ESTABLISHED OBJECTIVES..ESTABLISHED OBJECTIVES..

2.3.2.3. ORGANIZE NATIONAL AND INTERNATIONAL TRIPS ORGANIZE NATIONAL AND INTERNATIONAL TRIPS ESTABLISHING THE NECESSARY PROCEDURES AND ESTABLISHING THE NECESSARY PROCEDURES AND ACHIEVING THE MAIN OBJECTIVES.ACHIEVING THE MAIN OBJECTIVES.

2.4.2.4. MAKE DECISIONS, TAKING INTO ACCOUNT THE MAKE DECISIONS, TAKING INTO ACCOUNT THE SPECIFIC CIRCUMSTANCES AND OTHERS´ OPINIONS SPECIFIC CIRCUMSTANCES AND OTHERS´ OPINIONS REGARDING POSSIBLE SOLUTIONS.REGARDING POSSIBLE SOLUTIONS.

2.52.5 EXERCISE LEADERSHIP IN AN EFFECTIVE WAY WITHIN EXERCISE LEADERSHIP IN AN EFFECTIVE WAY WITHIN HIS / HER PROFESSIONAL COMPETENCES, ADOPTING THE HIS / HER PROFESSIONAL COMPETENCES, ADOPTING THE MOST APPROPRIATE STYLE IN EVERY SPECIFIC SITUATION.MOST APPROPRIATE STYLE IN EVERY SPECIFIC SITUATION.

2.6.2.6. FOSTER THE MOTIVATION PROCESS, MAKING THE FOSTER THE MOTIVATION PROCESS, MAKING THE WORK ATMOSPHERE MORE PLEASANT AND MAKING THE WORK ATMOSPHERE MORE PLEASANT AND MAKING THE COMPROMISE OF THOSE PEOPLE WORKING IN THE COMPANY COMPROMISE OF THOSE PEOPLE WORKING IN THE COMPANY EASIER.EASIER.

PROFESSIONAL MODULE PROFESSIONAL MODULE N1 3 : N1 3 :

DATA MANAGEMENTDATA MANAGEMENT

RELATED TO THE COMPETENCE UNIT RELATED TO THE COMPETENCE UNIT N1 3 : N1 3 : ORGANIZE, KEEP AND CONTROL ORGANIZE, KEEP AND CONTROL CONVENTIONAL AND COMPUTER FILES.CONVENTIONAL AND COMPUTER FILES.

FIRST ACADEMIC YEARFIRST ACADEMIC YEAR

DURATION:DURATION: Mínimum 96 hours, maximum 128 Mínimum 96 hours, maximum 128 hourshours

TERMINAL CAPACITIES AND TERMINAL CAPACITIES AND ASSESSMENT CRITERIAASSESSMENT CRITERIA

3.1.3.1. ORGANIZE INFORMATION STORAGE SYSTEMS ORGANIZE INFORMATION STORAGE SYSTEMS WHICH PERMIT THEIR CONVENTIONAL AND WHICH PERMIT THEIR CONVENTIONAL AND COMPUTER TREATMENT.COMPUTER TREATMENT.

3.2.3.2. USE ALL THE RESOURCES THE NET SYSTEMS USE ALL THE RESOURCES THE NET SYSTEMS TO CARRY OUT SOME OF THE USER´S FUNCTIONS.TO CARRY OUT SOME OF THE USER´S FUNCTIONS.

3.3.3.3. USE COMPUTER APPLICATIONS OF DATA USE COMPUTER APPLICATIONS OF DATA MANAGEMENT WHICH ALLOW US TO FIND, MANAGEMENT WHICH ALLOW US TO FIND, PROCESS, UPDATE AND PRESENT INFORMATION PROCESS, UPDATE AND PRESENT INFORMATION ACCORDING TO THE FORMATS AND RULES ACCORDING TO THE FORMATS AND RULES NORMALLY USED.NORMALLY USED.

3.4.3.4. DEVELOP PROCEDURES WHICH GUARANTEE DEVELOP PROCEDURES WHICH GUARANTEE THE INTEGRITY, SECURITY, AVAILABILITY AND THE INTEGRITY, SECURITY, AVAILABILITY AND CONFIDENTIALITY OF THE INFORMATION THAT CONFIDENTIALITY OF THE INFORMATION THAT BELONGS TO THE COMPANY.BELONGS TO THE COMPANY.

PROFESSIONAL MODULE PROFESSIONAL MODULE N1 4: N1 4: ELABORATION AND PRESENTATION OF ELABORATION AND PRESENTATION OF

DOCUMENTS AND INFORMATIONDOCUMENTS AND INFORMATION

RELATED TO THE COMPETENCE UNIT RELATED TO THE COMPETENCE UNIT N1 N1 4 :ELABORATE AND PRESENT WORK 4 :ELABORATE AND PRESENT WORK DOCUMENTS, INCORPORATING DATA, TEXTS DOCUMENTS, INCORPORATING DATA, TEXTS AND DIAGRAMS.AND DIAGRAMS.

FIRST ACADEMIC YEARFIRST ACADEMIC YEAR

DURATION: DURATION: MINIMUM 128 HOURS, MAXIMUM MINIMUM 128 HOURS, MAXIMUM 192 HOURS.192 HOURS.

TERMINAL ABILITIES AND TERMINAL ABILITIES AND ASSESSMENT CRITERIA.ASSESSMENT CRITERIA.

4.1.4.1. ANALYSE AND USE THE MEANS, AND DESIGN THE ANALYSE AND USE THE MEANS, AND DESIGN THE MOST SUITABLE FORMATS TO PRESENT INFORMATION MOST SUITABLE FORMATS TO PRESENT INFORMATION ACCORDING TO THEIR NATURE AND DESTINATION.ACCORDING TO THEIR NATURE AND DESTINATION.

4.2.4.2. CREATE FINANCIAL OR SCIENTIFIC DOCUMENTS, CREATE FINANCIAL OR SCIENTIFIC DOCUMENTS, INCORPORATING DATA, TEXTS ANDDIAGRAMS, ACHIEVING INCORPORATING DATA, TEXTS ANDDIAGRAMS, ACHIEVING SUITABLE ORGANIZATION, FORMAT AND PRESENTATION.SUITABLE ORGANIZATION, FORMAT AND PRESENTATION.

4.3.4.3. ANALYSE AND ASSESS THE MOST IMPORTANT ANALYSE AND ASSESS THE MOST IMPORTANT SOFTWARE PACKETS IN THE MARKET, WHICH CAN BE SOFTWARE PACKETS IN THE MARKET, WHICH CAN BE USEFUL IN ALL THE ACTIVITIES NORMALLY CARRIED OUT USEFUL IN ALL THE ACTIVITIES NORMALLY CARRIED OUT AT WORK AND SECRETARIAL SERVICE.AT WORK AND SECRETARIAL SERVICE.

4.4.4.4. DEVELOP AND USE PROCEDURES THAT GUARANTEE DEVELOP AND USE PROCEDURES THAT GUARANTEE THE INTEGRITY, SECURITY, AVAILABILITY AND THE INTEGRITY, SECURITY, AVAILABILITY AND CONFIDENTIALITY OF THE INFORMATION.CONFIDENTIALITY OF THE INFORMATION.

PROFESSIONAL MODULE PROFESSIONAL MODULE N1 5 : N1 5 :

LAW ELEMENTSLAW ELEMENTS

FUNDAMENTAL OR TRANSVERSEFUNDAMENTAL OR TRANSVERSE

FIRST ACADEMIC YEARFIRST ACADEMIC YEAR

DURATION:DURATION: Minimum 48 hours, Maximum 64 Minimum 48 hours, Maximum 64 hourshours

TERMINAL ABILITIES AND TERMINAL ABILITIES AND

ASSESSMENT CRITERIAASSESSMENT CRITERIA

5.1.5.1. ANALYSE LEGAL RULES WHICH ARE ESSENTIAL TO ANALYSE LEGAL RULES WHICH ARE ESSENTIAL TO THE CORRECT WORKING OF THE COMPANY AS SUBJECT THE CORRECT WORKING OF THE COMPANY AS SUBJECT AND OBJECT OF LEGAL BUSINESS.AND OBJECT OF LEGAL BUSINESS.

5.2.5.2. ANALYSE THE CONTENT OF THE RIGHTS AND DUTIES ANALYSE THE CONTENT OF THE RIGHTS AND DUTIES THAT ARE BASED ON THE LEGAL PROTECTION OF THE THAT ARE BASED ON THE LEGAL PROTECTION OF THE WORK ACTIVITY AND OF THE COMPANY´S PERFORMANCE WORK ACTIVITY AND OF THE COMPANY´S PERFORMANCE REGARDING A THIRD PARTY.REGARDING A THIRD PARTY.

5.3.5.3. ANALYSE THE CONSEQUENCES OF THE ANALYSE THE CONSEQUENCES OF THE PERFORMANCE OR FAILURE TO COMPLY WITH THE LEGAL PERFORMANCE OR FAILURE TO COMPLY WITH THE LEGAL RIGHTS DERIVED FROM THE EXISTING LEGAL RULES WITHIN RIGHTS DERIVED FROM THE EXISTING LEGAL RULES WITHIN THE LEGAL RELATIONS OF THE COMPANY WITH PUBLIC AND THE LEGAL RELATIONS OF THE COMPANY WITH PUBLIC AND PRIVATE INDIVIDUALS AND INSTITUTIONS.PRIVATE INDIVIDUALS AND INSTITUTIONS.

PROFESSIONAL MODULE PROFESSIONAL MODULE N1 6 : N1 6 : FOREIGN LANGUAGE (1ST ) ENGLISHFOREIGN LANGUAGE (1ST ) ENGLISH

English /ENG/English /ENG/hours / week 5 hours / week 5 (min)5 (max)Total hours 160 (min)5 (max)Total hours 160 (min)160 (max)(min)160 (max)

Teachers : speciality ENGLISH Teachers : speciality ENGLISH

Teachers: bodySecondary EducationTeachers: bodySecondary Education

PROFESSIONAL MODULE PROFESSIONAL MODULE N1 7 : N1 7 : FOREIGN LANGUAGE (2ND ) FOREIGN LANGUAGE (2ND )

FRENCHFRENCH French /FRE/French /FRE/hours / week 3 (min) 3 hours / week 3 (min) 3

(max)Total hours 96 (min) 96 (max)(max)Total hours 96 (min) 96 (max)

Teachers : speciality French Teachers : speciality French

Teachers: bodySecondary EducationTeachers: bodySecondary Education

PROFESSIONAL MODULE N1 PROFESSIONAL MODULE N1 8 : 8 : QUALITY AND IMPROVEMENT OF THE QUALITY AND IMPROVEMENT OF THE

SECRETARIAL SERVICES.SECRETARIAL SERVICES.

FUNDAMENTAL OR TRANSVERSEFUNDAMENTAL OR TRANSVERSE

FIRST ACADEMIC YEARFIRST ACADEMIC YEAR

DURATION:DURATION: Minimum 48 hours, Maximum 64 Minimum 48 hours, Maximum 64 hourshours

TERMINAL ABILITIES AND TERMINAL ABILITIES AND ASSESSMENT CRITERIAASSESSMENT CRITERIA

8.1.8.1. INTERPRET THE MEANING OF THE “QUALITY” IN THE INTERPRET THE MEANING OF THE “QUALITY” IN THE INTERSECTOR OF THE WORK MANAGEMENT.INTERSECTOR OF THE WORK MANAGEMENT.

8.2.8.2. IDENTIFY AND RELATE RULES WHICH ARE IDENTIFY AND RELATE RULES WHICH ARE APPLICABLE TO ACHIEVE QUALITY, REGARDING THOSE APPLICABLE TO ACHIEVE QUALITY, REGARDING THOSE ACTIVITIES PERFORMED AS A PROFESSIONAL IN ACTIVITIES PERFORMED AS A PROFESSIONAL IN COMPANIES.COMPANIES.

8.38.3.. USEUSE THE DIFFERENT TECHNIQUESTHE DIFFERENT TECHNIQUES TO IDENTIFY THE TO IDENTIFY THE FEATURES THAT AFFECT THE QUALITY AND SOLUTION OF FEATURES THAT AFFECT THE QUALITY AND SOLUTION OF PROBLEMS AND USE THE MAIN TECHNIQUES TO IMPROVE PROBLEMS AND USE THE MAIN TECHNIQUES TO IMPROVE QUALITY. QUALITY.

8.4.8.4. ANALYSE AND PROPOSE CONTINUE IMPROVEMENTS ANALYSE AND PROPOSE CONTINUE IMPROVEMENTS IN ADMINISTRATIVE AND SECRETARIAL PROCESSES AND IN ADMINISTRATIVE AND SECRETARIAL PROCESSES AND FUNCTIONS WHICH INCREASE SERVICE QUALITY. FUNCTIONS WHICH INCREASE SERVICE QUALITY.

PROFESSIONAL MODULE N1 PROFESSIONAL MODULE N1 9 :9 :WORK TRAINING AND WORK TRAINING AND

ORIENTATIONORIENTATION

FIRST ACADEMIC YEARFIRST ACADEMIC YEAR

DURATIONDURATION: Minimum 64 hours, : Minimum 64 hours, Maximum 64 hoursMaximum 64 hours

TERMINAL ABILITIES AND TERMINAL ABILITIES AND ASSESSMENT CRITERIAASSESSMENT CRITERIA

ANALYSE THE BASIC FEATURES OF WORK RELATIONS, TAKING INTO ANALYSE THE BASIC FEATURES OF WORK RELATIONS, TAKING INTO ACCOUNT WORKERS´ POINT OF VIEW, INTERPRETING THEIR LEGAL ACCOUNT WORKERS´ POINT OF VIEW, INTERPRETING THEIR LEGAL AND CONVENTIONAL FRAMEWORK. AND CONVENTIONAL FRAMEWORK.

ANALYSE THE MOST COMMON RISK FACTORS AND SITUATIONS FOR ANALYSE THE MOST COMMON RISK FACTORS AND SITUATIONS FOR PROFESSIONALS AT WORK, THOSE FACTORS AND SITUATIONS THAT PROFESSIONALS AT WORK, THOSE FACTORS AND SITUATIONS THAT CAN AFFECT THE PERSONAL AND COLLECTIVE HEALTH AND THE CAN AFFECT THE PERSONAL AND COLLECTIVE HEALTH AND THE ENVIRONMENT. ESTABLISH PRECAUTION, PREVENTION AND ENVIRONMENT. ESTABLISH PRECAUTION, PREVENTION AND PROTECTION MEASURES. PROTECTION MEASURES.

JUSTIFY IMMEDIATE BASIC SANITARY MEASURES THAT MUST BE JUSTIFY IMMEDIATE BASIC SANITARY MEASURES THAT MUST BE APPLIED IN CASE OF ACCIDENTS AT WORK AND PRACTISE THEM IN APPLIED IN CASE OF ACCIDENTS AT WORK AND PRACTISE THEM IN SIMULATED SITUATIONS.SIMULATED SITUATIONS.

COMPARE INTEGRATION WAYS AND PROCEDURES WITHIN THE WORK COMPARE INTEGRATION WAYS AND PROCEDURES WITHIN THE WORK REALITY IN ORDER TO WORK FREELANCE OR FOR OTHERS. REALITY IN ORDER TO WORK FREELANCE OR FOR OTHERS.

INTEGRATE INTO THE LABOR MARKET, IDENTIFYING OWN ABILITIES INTEGRATE INTO THE LABOR MARKET, IDENTIFYING OWN ABILITIES AND INTERESTS AS WELL AS IDEAL PROFESSIONAL ITINERARIES.AND INTERESTS AS WELL AS IDEAL PROFESSIONAL ITINERARIES.

ANALYSE THE FINANCIAL ORGANIZATION AND SITUATION OF ANALYSE THE FINANCIAL ORGANIZATION AND SITUATION OF COMPANIES TYPICAL OF THE CORRESPONDING SECTOR, STARTING COMPANIES TYPICAL OF THE CORRESPONDING SECTOR, STARTING FROM EXTERNAL AND INTERNAL SOCIOECONOMIC VARIABLES.FROM EXTERNAL AND INTERNAL SOCIOECONOMIC VARIABLES.

PROFESSIONAL MODULE N1 PROFESSIONAL MODULE N1 10 : 10 : INTEGRATIONINTEGRATION

CURRICULAR JUSTIFICATION FOR CURRICULAR JUSTIFICATION FOR THE INTEGRATION PROFESIONAL THE INTEGRATION PROFESIONAL MODULE MODULE

SECOND ACADEMIC YEARSECOND ACADEMIC YEAR

DURATION:DURATION: Minimum 60 hours, Minimum 60 hours, maximum102 hoursmaximum102 hours

ABILITIESABILITIES -- Integrate scientific, technological and organizational, Integrate scientific, technological and organizational,

theoretical and practical knowledgwe that has been theoretical and practical knowledgwe that has been adquired within professional activities. adquired within professional activities.

-- Have a coordinated and global view of the service Have a coordinated and global view of the service creation processes to which the general competence of creation processes to which the general competence of the title is related.the title is related.

-- Learn by himself/herself and adapt, with initiative Learn by himself/herself and adapt, with initiative and autonomy, the qualification that the evolution of the and autonomy, the qualification that the evolution of the professional competence demands.professional competence demands.

-- Collaborate on joint tasks and participate in a Collaborate on joint tasks and participate in a coordinate way in work teams to achieve the aims that coordinate way in work teams to achieve the aims that have been proposed.have been proposed.

-- Be creative, having a critical spirit and innovation Be creative, having a critical spirit and innovation ability in processes and activities related to the ability in processes and activities related to the professional competence of the title. professional competence of the title.

-- Adapt the adquired knowledge to the availability and Adapt the adquired knowledge to the availability and needs of the socioproductive environment and develop the needs of the socioproductive environment and develop the functional and technical polyvalency which are necessary due to functional and technical polyvalency which are necessary due to the evolution of competition and the changes in the professional the evolution of competition and the changes in the professional environment.environment.

-- Consolidate those attitudes related to the professional Consolidate those attitudes related to the professional abilities of work organization, of answer to contingencies, of abilities of work organization, of answer to contingencies, of cooperation and relation with the environment and of cooperation and relation with the environment and of responsibility and autonomy. responsibility and autonomy.

-- Plan, organize and manage processes and activities to be Plan, organize and manage processes and activities to be developed by teams or work groups, in order to reach the developed by teams or work groups, in order to reach the common aims within the corresponding sector, taking into common aims within the corresponding sector, taking into account the technical, organizational, financial and human account the technical, organizational, financial and human aspects, establishing the necessary security and quality conditions aspects, establishing the necessary security and quality conditions and showing an integrated view of the service creation processes and showing an integrated view of the service creation processes related to the corresponding professional title. related to the corresponding professional title.

-- Adapt the acquired knowledge to new situations that may Adapt the acquired knowledge to new situations that may appear as a consequence of the changes produced in techniques, appear as a consequence of the changes produced in techniques, organization and human and financial resourses related to the organization and human and financial resourses related to the professional competence of the title.professional competence of the title.

Develop self-esteem and personal initiative, considering the Develop self-esteem and personal initiative, considering the chances of beginning, individually or in groups, self-employment chances of beginning, individually or in groups, self-employment projects as a feasible ways for the professional insertion.projects as a feasible ways for the professional insertion.

PROFESSIONAL MODULE PROFESSIONAL MODULE N1 11 : N1 11 :

TRAINING IN WORK CENTRES.TRAINING IN WORK CENTRES.

SECOND ACADEMIC YEARSECOND ACADEMIC YEAR

DURATION:DURATION: Minimum 238 hours, Minimum 238 hours, Maximum 280 hoursMaximum 280 hours

TERMINAL ABILITIES AND TERMINAL ABILITIES AND

ASSESSMENT CRITERIAASSESSMENT CRITERIA 11.1.11.1. GET INFORMATION OR INFORM, USING THE MOTHER GET INFORMATION OR INFORM, USING THE MOTHER

TONGUE AND/OR A FOREIGN LANGUAGE IN TONGUE AND/OR A FOREIGN LANGUAGE IN COMMUNICATION SITUATIONS, WHETHER HE / SHE IS COMMUNICATION SITUATIONS, WHETHER HE / SHE IS PRESENT OR NOT,USING THE AVAILABLE OFFICE COMPUTER PRESENT OR NOT,USING THE AVAILABLE OFFICE COMPUTER SYSTEMS AND TELEMATICS AND APPLYING THE PROTOCOL SYSTEMS AND TELEMATICS AND APPLYING THE PROTOCOL RULES ESTABLISHED IN THE COMPANY.RULES ESTABLISHED IN THE COMPANY.

11.2.11.2. ORGANIZE NATIONAL AND INTERNATIONAL TRIPS ORGANIZE NATIONAL AND INTERNATIONAL TRIPS FOLLOWING THE FIXED CALENDAR AND ACHIEVING THE FOLLOWING THE FIXED CALENDAR AND ACHIEVING THE ESTABLISHED OBJECTIVES.ESTABLISHED OBJECTIVES.

11.3.11.3. ELABORATE AND CHECK DOCUMENTS, ELABORATE AND CHECK DOCUMENTS, INCORPORATING DATA, TEXTS, AND DIAGRAMS, IN THE INCORPORATING DATA, TEXTS, AND DIAGRAMS, IN THE MOTHER TONGUE AND/OR IN A FOREIGN LANGUAGE.MOTHER TONGUE AND/OR IN A FOREIGN LANGUAGE.

11.4.11.4. PERFORM ANY ACTIVITIES OR TASKS, RELATED TO PERFORM ANY ACTIVITIES OR TASKS, RELATED TO THE SECRETARIAL SERVICE, IN A PROFESSIONAL WAY, THE SECRETARIAL SERVICE, IN A PROFESSIONAL WAY, SHOWING THE WISH TO BETTER HIM/HERSELF AND AN SHOWING THE WISH TO BETTER HIM/HERSELF AND AN ATTITUDE OF RESPECT.ATTITUDE OF RESPECT.

PROFESSIONAL MODULEPROFESSIONAL MODULE N1 2 : N1 2 : SERVICE AND SECRETARIAL WORK SERVICE AND SECRETARIAL WORK

ORGANIZATIONORGANIZATION

RELATED TO THE COMPETENCE UNITRELATED TO THE COMPETENCE UNIT N1 2 : ORGANIZE, SUPERVISE AND N1 2 : ORGANIZE, SUPERVISE AND PERFORM SECRETARIAL WORKS.PERFORM SECRETARIAL WORKS.

FIRST ACADEMIC YEARFIRST ACADEMIC YEAR

DURATION:DURATION: Minimum 64 hours, Minimum 64 hours, Maximum 96 hoursMaximum 96 hours

2.1.2.1. ANALYSE THE ORGANIZATIONAL ANALYSE THE ORGANIZATIONAL STRUCTURE AND THE FUNCTIONS OF THE STRUCTURE AND THE FUNCTIONS OF THE

SECRETARIAL SERVICE.SECRETARIAL SERVICE.

-- Identify the different international tendencies on Identify the different international tendencies on what the business culture means..what the business culture means..

-- Differenciate the main generic functions in Differenciate the main generic functions in management in a correct way. management in a correct way.

-- Interpret the most suitable organizational system Interpret the most suitable organizational system regarding management styles. regarding management styles.

-- Explain the essential functions and characteristics of Explain the essential functions and characteristics of the diverse secretarial types.the diverse secretarial types.

.. financial-business management.financial-business management. .. scientific management scientific management .. productionproduction -- Describe in detail the means and equipment Describe in detail the means and equipment

generally used in an office. generally used in an office. -- Apply the functions of the conventional and Apply the functions of the conventional and

electronic work diary when planning and organizing electronic work diary when planning and organizing services.services.

-- In practical suppositions of secretarial In practical suppositions of secretarial services established by the type of company or services established by the type of company or work centre, functions and organizational work centre, functions and organizational environment:environment:

.. Explain the relations and information flow of Explain the relations and information flow of the secretarial service, using diagrams if necessary.the secretarial service, using diagrams if necessary.

.. Establish, by means of graphs, the physical Establish, by means of graphs, the physical structure of the secretarial service, determining structure of the secretarial service, determining and placing the material and human means which and placing the material and human means which are necessary and justify its distribution according are necessary and justify its distribution according to the ergonomics and fluency criteria. to the ergonomics and fluency criteria.

.. Define responsibility limits and the functions Define responsibility limits and the functions of the necessary posts in an office. of the necessary posts in an office.

.. Determine the periodic, non-periodic and Determine the periodic, non-periodic and punctual works justifying the answer.punctual works justifying the answer.

.. Establish the most suitable procedure when Establish the most suitable procedure when in case of urgency or contingency.in case of urgency or contingency.

2.2.2.2. ORGANIZE CORPORATIVE MEETINGS ORGANIZE CORPORATIVE MEETINGS AND EVENTS, APPLYING THE PROTOCOL AND EVENTS, APPLYING THE PROTOCOL

RULES AND REACHING THE ESTABLISHED RULES AND REACHING THE ESTABLISHED

OBJECTIVES.OBJECTIVES. -- Differenciate the types of public and private Differenciate the types of public and private

meetings, describing their functions.meetings, describing their functions. -- Describe the different stages for the development Describe the different stages for the development

of typical meetings.of typical meetings. -- List the most important objectives in meetings List the most important objectives in meetings

with a typical group, identifying the type of with a typical group, identifying the type of participants..participants..

-- Differenciate the characteristics of meetings and Differenciate the characteristics of meetings and events regarding the business ettiquete.events regarding the business ettiquete.

-- Identify the different dynamics and work Identify the different dynamics and work techniques.techniques.

-- Show the functions and the way to plan meetings, Show the functions and the way to plan meetings, defining the objectives, documents, agenda, those defining the objectives, documents, agenda, those present and annoncement of a meeting. present and annoncement of a meeting.

-- Select logistic means , calculate budgets, Select logistic means , calculate budgets, prepare all the necessary documents, deal with place prepare all the necessary documents, deal with place and intervention priorities for the performance of and intervention priorities for the performance of meetings or events, writing down the reasons for the meetings or events, writing down the reasons for the decisions and conclusions that have been taken. decisions and conclusions that have been taken.

-- Organize different types of meetings, reaching Organize different types of meetings, reaching the established objectives and observing the the established objectives and observing the necessary protocol, taking into account plactical necessary protocol, taking into account plactical suppositions and their nature: suppositions and their nature:

.. InformativeInformative .. Conferences. Conferences. .. Symposiums and Congresses Symposiums and Congresses .. Work meetings.Work meetings. .. Legal: Legal: . . Meetings of the General Committee, Board of Meetings of the General Committee, Board of

Directors and Committees.Directors and Committees.

2.3.2.3. ORGANIZE NATIONAL AND ORGANIZE NATIONAL AND INTERNATIONAL TRIPS ESTABLISHING THE INTERNATIONAL TRIPS ESTABLISHING THE NECESSARY PROCEDURES AND REACHING NECESSARY PROCEDURES AND REACHING

THE OBJECTIVES.THE OBJECTIVES. -- Identify the essential elements when Identify the essential elements when

preparing and organizing trips.preparing and organizing trips. -- List the differences between organizing a trip List the differences between organizing a trip

in national or international territory.in national or international territory. -- Establish the movement possibilities from Establish the movement possibilities from

different places and by different means of different places and by different means of transport, taking into account their advantages and transport, taking into account their advantages and disadvantages.disadvantages.

-- Distinguish products and services offered by Distinguish products and services offered by wholesaler and retailer agencies.wholesaler and retailer agencies.

-- Specify the most important formalities when Specify the most important formalities when arriving in and leaving a country.arriving in and leaving a country.

-- Organize different types of trips, optimizing Organize different types of trips, optimizing different offers always taking into account the different offers always taking into account the objectives of the trip and convenience for the objectives of the trip and convenience for the person who travels according to: timetables, ways person who travels according to: timetables, ways to pay, accommodation, food, means of transport, to pay, accommodation, food, means of transport, itineraries and cost.itineraries and cost.

-- When simulating an international trip : When simulating an international trip :

.. Describe the document procedures which are Describe the document procedures which are demanded by the specific consulate, embassy and demanded by the specific consulate, embassy and public organisms regarding passports, visa, public organisms regarding passports, visa, sanitary rules and custom control.sanitary rules and custom control.

.. Summarize bank formalities of exchange and Summarize bank formalities of exchange and foreign currency transfer.foreign currency transfer.

.. Identify and explain the most suitable Identify and explain the most suitable protocol and courtesy rules in a specific country. protocol and courtesy rules in a specific country.

2.4.2.4. TAKE DECISIONS, TAKING INTO TAKE DECISIONS, TAKING INTO ACCOUNT THE CIRCUMSTANCES AND ACCOUNT THE CIRCUMSTANCES AND

OTHERS´ OPINIONS REGARDING POSSIBLE OTHERS´ OPINIONS REGARDING POSSIBLE

SOLUTIONS.SOLUTIONS. -- identify and clasify the possible types of identify and clasify the possible types of

decisions that can be used in specific situations.decisions that can be used in specific situations. -- Identify the different managenent methods Identify the different managenent methods

to take the most suitable decisions.to take the most suitable decisions. -- Analyse those circumstances in which it Analyse those circumstances in which it

may be necessary to take decissions and choose may be necessary to take decissions and choose the most suitable ones.the most suitable ones.

-- Apply ways to find solutions or answers.Apply ways to find solutions or answers. -- Respect the others and their opinions, even Respect the others and their opinions, even

if these opinions are different from his / hers.if these opinions are different from his / hers.

2.52.5 PRACTISE AN EFFECTIVE LEADERSHIP PRACTISE AN EFFECTIVE LEADERSHIP WITHIN HIS / HER PROFESSIONAL WITHIN HIS / HER PROFESSIONAL

COMPETENCE ADOPTING THE MOST COMPETENCE ADOPTING THE MOST

SUITABLE STYLE IN EVERY SITUATION.SUITABLE STYLE IN EVERY SITUATION.

-- Identify the different leadership styles and Identify the different leadership styles and the behaviours that characterize each of them.the behaviours that characterize each of them.

-- Relate the different leadership styles to Relate the different leadership styles to different situations which the leader may facedifferent situations which the leader may face

-- Consider the role, competence and limits of Consider the role, competence and limits of in middle management in the organization.in middle management in the organization.

-- Keep good relations with the colleagues, Keep good relations with the colleagues, respeting and taking into account their respeting and taking into account their preferences and Mantener buenas relaciones con preferences and Mantener buenas relaciones con los compañeros, respetando y considerando sus los compañeros, respetando y considerando sus preferencias y flairs. preferencias y flairs.

2.6.2.6. FOSTER THE MOTIVATION PROCESS, FOSTER THE MOTIVATION PROCESS, MAKING THE IMPROVEMENT IN THE WORK MAKING THE IMPROVEMENT IN THE WORK

ATMOSPHERE EASIER.ATMOSPHERE EASIER.

-- Express motivation principles in the business Express motivation principles in the business environmet. environmet.

-- Explain and differenciate the important motivation Explain and differenciate the important motivation theories.theories.

-- Relate laboral objectives and environments to human Relate laboral objectives and environments to human resourses motivation. resourses motivation.

-- Identify those motivation techniques which are can be Identify those motivation techniques which are can be applied at work.applied at work.

-- Select and apply motivation techniques suitable for Select and apply motivation techniques suitable for every situation. They are properly developed by means of every situation. They are properly developed by means of simulation.simulation.

-- Influence on the group in a positive way, on group Influence on the group in a positive way, on group work and on individual work and show the self-motivation work and on individual work and show the self-motivation which is necessary for personal improvementwhich is necessary for personal improvement

CONTENTSCONTENTS

Organizational structure of the companyOrganizational structure of the company

.. The company as organizational The company as organizational structure.structure.

.. Business organizational principles..Business organizational principles.. .. Organization chart: representation, Organization chart: representation,

functions and types.functions and types. .. Departments and typical functional Departments and typical functional

areas.areas. .. Management functions.Management functions. .. Interpretation of organization charts.Interpretation of organization charts.

Organizational structure and functions of the Organizational structure and functions of the Secretarial ServiceSecretarial Service

.. Functions of managers, professionals and Functions of managers, professionals and other members of the staff.other members of the staff.

.. Administration functions in offices and Administration functions in offices and departments. .departments. .

.. Types of Secretarial Service: Types of Secretarial Service: . . Secretarial work in the financial area Secretarial work in the financial area . . Secretarial work in the scientific area. Secretarial work in the scientific area. . . Secretarial work in the production area.Secretarial work in the production area. . . Secretarial work in the legal area.Secretarial work in the legal area. . . Secretarial work in public administration.Secretarial work in public administration. .. Secretarial work in different or mixed areas.Secretarial work in different or mixed areas.

Work organization of the Secretarial Service Work organization of the Secretarial Service

.. Organization systems of the Secretarial work. Organization systems of the Secretarial work.

.. Work organization and planning. Work organization and planning. .. Los elementos de oficina en la organización Los elementos de oficina en la organización

del trabajo de Secretariado.del trabajo de Secretariado. .. Definition and organization of work means Definition and organization of work means

and methods.and methods. .. Techniques to measure work:Techniques to measure work: .. Productivity, efficiency and effectiveness.Productivity, efficiency and effectiveness. .. Measurement and improvement of the work Measurement and improvement of the work

process.process. .. Control of time.Control of time. .. Work assessment. Work assessment. .. Work diary organization. Work diary organization.

Events organization. Events organization.

.. Plan events and define objectives, Plan events and define objectives, budgets, documents, agenda, etc. budgets, documents, agenda, etc.

.. Professional meetings organization:Professional meetings organization: .. Types of professional meetings. Types of professional meetings. .. Organization processes and procedures. Organization processes and procedures.

.. Preparation of typical meetings.Preparation of typical meetings. .. Corporative events organization: Corporative events organization: . . Types of events.Types of events. . . Organization processes and procedures. Organization processes and procedures. . . Preparation of typical corporative events.Preparation of typical corporative events.

Organization of national and international trips. Organization of national and international trips.

.. Services/products which travel agencies offer.Services/products which travel agencies offer. .. Reservations and their management.Reservations and their management. . . Concepts, types and procedures. Concepts, types and procedures. . . Communication means when making reservations. Communication means when making reservations. . . Prices: concepts and types.Prices: concepts and types. .. National and international routes and means of National and international routes and means of

transport:transport: . . National and European land routes. National and European land routes.

. . Classification and types of transport.Classification and types of transport.

. . The journey: types of trips.The journey: types of trips. .. Luggage Luggage .. trips modifications and cancellations..trips modifications and cancellations.. .. Currency in international trips: Currency in international trips: .. Foreign currencyForeign currency .. Calculate exchange.Calculate exchange. .. Customs tprocedures. Customs tprocedures.

.. Traveller´s cheque.Traveller´s cheque. .. Credit cards. Credit cards. .. Laws about travellers and customs:Laws about travellers and customs: .. Community, State and regional rules. Community, State and regional rules. .. Traveller´s rights. Traveller´s rights. .. Travel insurance:Travel insurance: .. Benefits. Benefits. .. International rules. International rules. .. Consulates and embassies.Consulates and embassies. .. Consummers´ and users´ protection in Spain and in Consummers´ and users´ protection in Spain and in

the European Union.the European Union. .. Planning and organization of national and Planning and organization of national and

international business trips. international business trips. .. Calculate costs and commissions when changing Calculate costs and commissions when changing

currency. currency. .. Fill documents that authorize the right to use trip Fill documents that authorize the right to use trip

services. services.

Contorl styles.Contorl styles.

.. Management and / or leadershipManagement and / or leadership .. Definition.Definition. .. Role. Role. .. Management styles:Management styles: .. Laissez-faire.Laissez-faire. .. paternalisticpaternalistic .. bureaucraticbureaucratic .. autocratic.autocratic. .. Democratic.Democratic. .. More current management styles. More current management styles. .. Theories, approaches to leadership.Theories, approaches to leadership. .. Theory of “the great man”Theory of “the great man” .. features theoryfeatures theory .. Situation approach Situation approach .. functional apprachfunctional apprach .. Empirical approach.Empirical approach. .. Etc.Etc. .. The theory of situation leadership by Paul Hersay.The theory of situation leadership by Paul Hersay. .. Analysis of the different control styles which can be performed. Analysis of the different control styles which can be performed.

Work teams management Work teams management

.. Stages of meetings.Stages of meetings. .. Types of meetings. Types of meetings. .. Techniques of dynamics and group Techniques of dynamics and group

management.management. .. Types of participants. Types of participants. .. Development of meetings. Development of meetings. .. Problems of meetings. Problems of meetings. .. Performance and development of Performance and development of

dynamics and group management dynamics and group management techniques.techniques.

Motivation in the business environment.Motivation in the business environment.

.. Definition of “Motivation” Definition of “Motivation” .. Main motivation theories:Main motivation theories: .. McGregor.McGregor.

.. Maslow.Maslow. .. Stogdell.Stogdell. .. Herzberg.Herzberg. .. McClelland.McClelland. .. Equity theory. Equity theory. .. Etc.Etc. .. Motivation factors diagnosis:Motivation factors diagnosis: .. Achivement.Achivement. .. Locus control.Locus control. .. Analysis of the internal and external factors which Analysis of the internal and external factors which

influence people within the business environment. influence people within the business environment.