SEAN ODLE 10811 Amherst ave apt F• Wheaton, Maryland 20902 • 2028122501• odlesean@gmail.com

Career Highlights

Successfully completed rigorous Year-up program and internship – 2014/2015

Critical expertise attained during internship

Customer support – communication skills via phone and email Technical triage, remediation, and solution implementations via remote desktop troubleshooting. Incident and change management workflows via Kbox ticketing system Asset inventory monitoring and updating of central database Intergroup coordination and collaboration

Experience

Walker & Dunlop, LLC Bethesda, Maryland

Information Technology Help Desk Intern January 2015- July 2015 Have experience with Lan and Wan, including troubleshooting the Wi-Fi, assisting with server cabling Provided internal customer / end-user support for main campus and 21 remote offices throughout USA Troubleshooting, problem resolution for end-user issues, new user setup/configuration, and software deployments

to desktops. Reimaged, upgraded, and redeployed surplus assets for business continuity and backup provisions for key

support personnel and critical end-users. Technical support expertise focus was on Microsoft Windows 7 & 8, Microsoft Office Suite and Outlook, Citrix,

Active Directory, multi-function printers, and mobile devices. Maintained and organized IT asset inventory. Created PDFs guidelines on how to add email capability to company mobile devices Incident and change management workflows via Kbox ticketing system

Eagle Academy Public Charter School Washington, DC 20032

Custodian June 2008 – August 2012 Co-taught students around the classroom filled with about 20 students when requested during the week. Served about 50-60 meals on average with a 30-45 timespan each day. Cleaned 6-10 classrooms and offices within 4-5 hour timespan each day. Built and repaired school furniture within 1-3 hour timespan during the week.

SkillsSoftware: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 8; installing drivers; HTML, blogs; basic understanding of databaseHardware: Cisco IT Essentials (PC software and hardware); knowledge of HP desktops, Dell desktop, and HP printers; general computer builds and repairs; hardware installations and swaps;Networking: Networking experience (running cables, troubleshooting connections, basic router configuration, switch configuration, knowledge and configuration of WIFI router)Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person) Certification(s): Working towards CompTIA A+, Web Design Degree

Sean Odle 202 812 2501• odlesean@gmail.com page 2

Education

Year Up / Northern Virginia Community College Arlington, VA

Information Technology Training September 2014 – July 2015

Enrolled in a leading national career development program with 250 corporate partners graduating 1,500 students annually across ten cities; the one-year program includes college-level coursework, career training, and a six month corporate internship

Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, and business operations

Earned 18 college credits in Information Technology and English in partnership with Northern Virginia Community College; mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills, personal finance, customer service, and critical thinking; completed Cisco IT Essentials course material via Year Up, a Cisco Networking Academy

AwardsYear Up Arlington, VA

October 2014Dependability award: awarded for being on time, always ready, and prepared.