"scrum works! really!" : presented by santosh shaastry
TRANSCRIPT
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Scrum Works! Really!Discuss Agile Conference May 2016 Santosh Shaastry
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Background
• Programmer
• Agile Enthusiast
• Looking for all possible ways in which
Agile can benefit community• Volunteered for Managing Committee
• Limited prior experience
• Not a professional set up
• Work with teams and stakeholders
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How does Scrum hold up outside software?
• Not much literature whether Scrum works outside software development
• For adoption outside software, no metrics on success rates
• The book “Art of doing twice the work in half the time” does share some success stories
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Inspiration
• Certified Scrum Professional
• Practicing Agile/Scrum for four years
• Experienced results of Agile/Scrum
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Issues at hand!
• Ad-hoc management
• No proper tracking system
• No pre-defined goals
• No tasks
• Mismanagement of maintenance work
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How it worked before?
• Staff not briefed of their work
• Firefighting all the time
• Multiple stakeholders
• Duplicate work
• Extensive paperwork
• Limited communication with vendors
• Maintenance activities not monitored
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Start….
• Hire a good Scrum Master
• Set a proper communication channel in place
• Task management
• Kanban adoption
Communication Process
Coaching Adoption
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Kanban..why and ?
• Transparent task management
• Must be easy for staff to use
• Easy for product owners to monitor
• Did not set a WIP limit
• Separate column for blockers
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Kanban helped…but
What we could achieve• Track work assigned status
• Understand blockers
• Tasks requiring limited follow-up
What we could not achieve• Manage dependencies
• Communication among stakeholders
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So…I chose to Scrum it!
• Easy to learn
• Easy to adopt
• Customized to suit our needs
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Scrum team
PO
All committe
e members
Scrum Master
Estate manager
Team members
Electrician
Plumber
H/K staff
Dependencies
Vendors
Govt entities
Residents
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Scrum ceremonies and artifacts
Ceremonies
• Stand-up meeting
• Sprint Review
• Dependency meetings
Artifacts
• Daily status report
• Weekly status report
• Financial reports – expenditure
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Success with Scrum-ban!
FROM
• Ad-hoc management
• No proper tracking system
• No pre-defined goals
• No tasks
• Mismanagement of maintenance work
TO
• Professional management
• Attendance & task tracking system
• Agreed and pre-defined goals
• Defined tasks for smallest unit of work
• Contracts in place and monitored
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Challenges
• Aversion towards change
• “Respect everyone” attitude (staff)
• “Do not question” attitude (residents)
• Dependency management
• Team motivation levels
• Avoid “production support” like environment
• There is no “real” production release!
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Current adoption
Forming Storming Norming Performing
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Achievements
• Net expenditure has come down
• Increase in productivity
• People involvement helps identify issues proactively
• Clarity of purpose/responsibilities
• Better maintenance of the apartment
• Long pending work identified, tracked and completed
• Automation to ensure better transparency
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Thank you!