scottish welfare fund monitoring and evaluation framework
TRANSCRIPT
Scottish Welfare Fund
Monitoring and Evaluation Framework
Why monitor?
• Performance improvement• Benchmarking between LA’s and comparison
with what DWP provided • Accountability• Informing the development of the permanent
scheme• To tell us who is using the fund and why – to
inform related policy development, eg on homelessness and funding allocations
How developed?
• Looked at what DWP did• Design and Implementation Group• Practitioners’ Forum• Analytical Services Division• Data Monitoring Specification for IT
suppliers – guidance and application form
What’s to be monitored?
• Everything!!• Number and type of applications, and what
applications are for• Number and type of awards, and what’s been
awarded• Spend and average awards, and performance
against targets• Personal data – who is using the SWF• Reason for awards, for refusals, for review• Signposting
What else?
• Statistical reports• Evaluation reports from LAs, including on
reviews• Feedback from external stakeholders• Quality improvement• Quarterly monitoring and evaluation meetings –
first September 2013• External evaluation – once scheme up and
running
Quality Improvement
• Role for Scottish Government for interim scheme
• Reports on review• Discussions with Decision Makers and
Review officers• Sampling of paperwork for reviews• Development of the DMG and relevant
case studies
Quality Improvement
Stage 2 - ActivityTraining CoursesService Delivery
Stage 3 - DetectionFeedback from Training
Decision Quality MonitoringCall Quality Monitoring
Reviews Stage 1Reviews Stage 2
Enquiries Complaints
External Validation - Applicants, 3rd Sector & Scottish Government
Stage 4 - ReviewLearning Processes &
ProductsIndividual Performances
Organisational Performance
Supplier Performance
Stage 1 - ControlTraining
Personal Development & Awareness
Personal ObjectivesDelivery Framework
Monitoring the Scottish Welfare Fund
Albert King & Dr. Andrew Waugh
07.03.2013
Overview
• Our approach
• Uploading the data to the Scottish Government
• Reporting back to Local Authorities
Reporting back to LAs
• Based on existing work developed as part of our work on homelessness with local authorities
• Automatically produced reports• Emailed back to LAs• Once set up take less than 60 seconds to
produce a full workbook• Very flexible
Our approach
Local Authority
SG
Best Practice
• Insist your IT provider is using all the validations contained in the data specification– Saves time by preventing the wrong
information being entered into IT systems in the first place
– Data specification available at:– http://
scotland.gov.uk/Topics/Statistics/15257/1529/swf-dataspec
Uploading the data
• A live demo of the ProcXed.net system
The Reports
Using Postcode Data
Contact Details
• For issues with uploading the data:– [email protected]
• For queries about recording:– http://www.scotland.gov.uk/Topics/People/welfarereform/socialfund