scottish welfare fund
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Scottish Welfare Fund. Monitoring and Evaluation Framework . Why monitor?. Performance improvement Benchmarking between LA’s and comparison with what DWP provided Accountability Informing the development of the permanent scheme - PowerPoint PPT PresentationTRANSCRIPT
Scottish Welfare Fund
Monitoring and Evaluation Framework
Why monitor?• Performance improvement• Benchmarking between LA’s and comparison
with what DWP provided • Accountability• Informing the development of the permanent
scheme• To tell us who is using the fund and why – to
inform related policy development, eg on homelessness and funding allocations
How developed?
• Looked at what DWP did• Design and Implementation Group• Practitioners’ Forum• Analytical Services Division• Data Monitoring Specification for IT
suppliers – guidance and application form
What’s to be monitored?• Everything!!• Number and type of applications, and what
applications are for• Number and type of awards, and what’s been
awarded• Spend and average awards, and performance
against targets• Personal data – who is using the SWF• Reason for awards, for refusals, for review• Signposting
What else?• Statistical reports• Evaluation reports from LAs, including on
reviews• Feedback from external stakeholders• Quality improvement• Quarterly monitoring and evaluation meetings –
first September 2013• External evaluation – once scheme up and
running
Quality Improvement
• Role for Scottish Government for interim scheme
• Reports on review• Discussions with Decision Makers and
Review officers• Sampling of paperwork for reviews• Development of the DMG and relevant
case studies
Quality Improvement
Stage 2 - ActivityTraining CoursesService Delivery
Stage 3 - DetectionFeedback from Training
Decision Quality MonitoringCall Quality Monitoring
Reviews Stage 1Reviews Stage 2
Enquiries Complaints
External Validation - Applicants, 3rd Sector & Scottish Government
Stage 4 - ReviewLearning Processes &
ProductsIndividual Performances
Organisational Performance
Supplier Performance
Stage 1 - ControlTraining
Personal Development & Awareness
Personal ObjectivesDelivery Framework
Monitoring the Scottish Welfare FundAlbert King & Dr. Andrew Waugh
07.03.2013
Overview
• Our approach
• Uploading the data to the Scottish Government
• Reporting back to Local Authorities
Reporting back to LAs
• Based on existing work developed as part of our work on homelessness with local authorities
• Automatically produced reports• Emailed back to LAs• Once set up take less than 60 seconds to
produce a full workbook• Very flexible
Our approach
Local Authority
SG
Best Practice• Insist your IT provider is using all the validations
contained in the data specification– Saves time by preventing the wrong
information being entered into IT systems in the first place
– Data specification available at:– http://
scotland.gov.uk/Topics/Statistics/15257/1529/swf-dataspec
Uploading the data
• A live demo of the ProcXed.net system
The Reports
Using Postcode Data
Contact Details
• For issues with uploading the data:– [email protected]
• For queries about recording:– http://www.scotland.gov.uk/Topics/People/welfarereform/socialfund– [email protected]