sclaa newsletter june sclaa... · 2020. 6. 29. · p: 1300 364 160 e: [email protected] w:...

p: 1300 364 160 e: [email protected] w: sclaa.com.au

SCLAA NEWSLETTER June 2020

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June2020

WELCOME TO OUR NEW NATIONAL PARTNERS

Our sincere thanks to all of our National Partners for their continued support.

The Call for Submissions for the2020 Australian Supply Chain & Logistics

Awards, is now open. See pages 3 - 5 for Categories & Criteria

1 SCLAA Newsletter June 2020

SCLAA National Chairman - Matthew Wragg

Matthew Wragg is Chairman of the SCLAA. Matthew is a Supply Chain professional and the Principal Director of MAEZ, a national consultancy specialising in Chain of Responsibility Management and Supply Chain Risk.MAEZ is based in Adelaide with satellite offices in Melbourne and Sydney.

To our valued National Partners and fellow members of the Supply Chain and Logistics Association of Australia, another month has passed in what could be described as a global catastrophe, possibly the greatest of the 21st century, at least one would hope so. Our horizon is full of different potential opportunities and what some may also consider threats to our way of life. I would like to think personally though, that through any difficult time in our lives, there is an opportunity and a reason to battle through the conditions we are handed. These challenges can break us or help us grow as human beings, as an industry and as a nation.

Each generation in history has had to deal with seemingly insurmountable challenges, not to mention those challenges that affect us on a more personal level. While some can do more damage than others, if we choose to move forwards, one step at a time, we can share with others what we learn. That may be a family member, a friend or someone you just met in the street.

I think back to my mother and father's generation, not that long ago. In the shadow of WW2, the single largest catastrophe of the 20th century, just looking at the cost to humanity alone, not to mention the atrocities humans inflicted onto one another. The Vietnam, Korean and Iraq wars, the recession “Australia had to have”, September 11 and many more global issues that Australians have had to face in the last 70 years.

As an association though, delivering opportunities to business and its leaders, old and new, we must look at how we can shift opportunity for a financial outcome. Changing times brings new opportunity, but if we stand still or decide that the future is just too hard, we will be left behind. Australia has come a long way since the last major recession and the age of the internet. As a nation, we must continue to forge ahead and as an industry, we must find new opportunities.

What we relied on just months ago, may not work in years to come. You don’t have to look far, in our coffee shops and restaurants globally, where fifty or sixty people would once sit, drink and eat with smiles and good times aplenty. Those times are gone and maybe gone for good. But where this change has occurred, opportunity knocks.

Encouragement to do more and to think new must be the number one agenda item on any strategy moving forward. Our competitors to industry and as a nation are not sitting idle and to do so would be futile. We have an opportunity ahead, not a hindrance. Covid19 is the single biggest disruptor of our time, but as a human race, if we choose to embrace this new beginning, like other beginnings we will succeed and we will prevail.

Our new National Partners, Vanderlande and Couriers Please are front runners at change. Couriers Please was a disruptor, before the pun had a meaning in the freight forwarding space and continue to be so in last mile and Business to Consumer markets they support. Vanderlande a front runner in material handling and logistics, specifically within some of the worlds largest Airports, have their innovation centre in the Netherlands, consistently trying to renew how it handles security, speed and comfort for airline passengers and their customers globally.

Personally, living through the IT revolution, I have witnessed how innovation can change the world, in time measured by years and not decades. I’ve had my fair share of hardship and I could exist to feel uneasy and threatened at how my world is changing and evolving. Instead, I choose to think about how I can align so the new world can serve my goals and aspirations more closely.

What are you doing?

Matt Wragg SCLAA Chairman


1300 364 160 [email protected] www.sclaa.com.au

CLICK HERE to view highlights of the 2019 Awards.

Online Submission Form

2020 AWARD CATEGORIESInformation Technology & Management Award

Inaugural Award 1994 . Dedicated to the late Len Smith FAIMM.

Training, Education & Development AwardInaugural Award 2002. Dedicated to the late Professor Peter Gilmour.

Supply Chain Management AwardInaugural Award 1984. Dedicated to Doug Beattie.

International Supply Chain AwardInaugural Award 2016.

Environmental Excellence AwardInaugural Award 1966. Dedicated to Mr Ken Pike.

Industry Excellence AwardInaugural Award 1987. Dedicated to Mike Munns, FAIMM.

Future Leaders AwardInaugural Award 2009. Dedicated to Vince Aisthorpe.

Call for Submissions close onFriday, 24 October 2020

Winners will be announced at the ASCL Awards Gala Dinnerto be held in the first quarter of 2021. Date and venue to be advised

Finalists to be announced: 18 November 2020


2020 ASCL Award CategoriesASCL Industry Excellence AwardThis Award recognises and acknowledges outstanding achievements and contribution by an individual currently engaged across the supply chain industry. Persons nominated for this most prestigious award will be leaders and will have made significant change to the way a supply chain is managed and improved either academically, physically or technologically. Originally awarded in 1987 and dedicated to Mike Munns, FAIMM, this award remains a cornerstone of SCLAA’s commitment to recognising and promoting the importance of the supply chain industry and its people to continuously improving organisational strength and growth.

CriteriaAny person nominated with demonstrable achievement that has provided change, improvement, education, support, development, implementation or significant results that has bettered their own or general supply chains. Limited to Australian citizens working technologically, academically or physically across the supply chain industry. The judges will look at the sustainability and national and/or international implications of the demonstrated achievements.

ASCL Supply Chain Management AwardSupply Chain Management (SCM) is the oversight of materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer. This award recognises an organisation that can demonstrate significant achievement within a section or across their entire supply chain. Nominees should be able to clearly state the design and achieved results of the project or process that was envisaged and then implemented. The trophy was first awarded in 1984 and is dedicated to Doug Beattie.

Criteria:The criteria for this award is not limited by industry as all industries have a supply chain. Manufacturers, distributors, wholesalers, retailers, and materials or resource service industries can and do play a vital role in supply chain deliverables.

ASCL Future Leaders AwardThe purpose of this award is to provide incentive and recognition to young supply chain professionals who are both currently working in and wish to continue their career path. Nominees for this award should be able to demonstrate their passion and commitment to taking the supply chain toward tomorrow. The SCLAA wishes to showcase finalists and provide impetus to continue to attract the brightest to the industry. First awarded in 2009 and dedicated to Vince Aisthorpe.

Criteria:Any person under the age of 30 that has shown proven committeemen to learn and gain knowledge and has applied their achieved skills to deliver improvements within their supply chain field. Particular attention will be given by the judges where nominees have been encouraged and able to use new techniques, technology or developed new processes.

SHOULD ANY PERSON HAVE ANY ENQUIRES, REQUIRE ASSISTANCE OR FURTHER INFORMATION, CONTACT

1300 364 160 / [email protected]

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2020 ASCL Award CategoriesASCL Information Technology and Management AwardInformation remains the most important requirement of any supply chain. Information technology is where the majority of supply chain improvements has been made. Nominees for this award will demonstrate where their use of existing or new technology has provided significant improvements to their management of information and/or their supply chain processes. The trophy was first awarded in 1994 and is dedicated to the late Len Smith FAIMM.

CriteriaThe judges will be looking for nominees that can provide reasonable detail in the determined area where the technology was correctly applied and what - if any - obstacles were discovered and how they were overcome to achieve the information improvement. The technology can be physical, logical, or cloud based applications and the technology is not limited to just pure information although it is expected that information of some sort would be a beneficiary.

ASCL Environmental Excellence AwardThe ASCL Environmental Excellence Award recognises corporate leadership contributing to the solution of environmental sustainability within our industry through performance and action. The trophy was first awarded in 1966 and is dedicated to Mr Ken Pike.

CriteriaThe development or delivery of a service or initiative that significantly contributes to the solution of sustainability through a reduction in energy, materials and or natural resources. Describe the application and applicability to the industry thereby promoting best practice. Describe how the initiative has raised the level of awareness of the environment and sustainability within the organisation.

ASCL International Supply Chain AwardRecognising that Supply Chains know no boundaries, the ASCLA International Supply Chain Award is given to a Company, Association or an Individual that may operate internationally and are able demonstrate their capability, commitment and achievements across any spectrum of the sciences, practices, disciplines or efforts to promote and improve the knowledge and acceptance of the importance of the supply chain

CriteriaThe issue of this award is not determined from any specific or objective criteria. It is determined to provide evidence, publicity and reciprocity against achieving closer relationships and increased recognition of the supply chain as a global industry.Judging will be limited to 3 judges, not necessarily drawn from the standard judging panel but drawn from persons considered suitable and capable of determining a fitting recipient.

ASCL Training, Education & Development AwardTraining, education and development remains a vital part of allowing knowledge to be utilised for new ideas and supply chain improvements to be discovered and then implemented This award will be presented to a company that can best demonstrate their committeemen, application and results of providing training, education and development of their people. The trophy was first awarded in 2002 and is dedicated to the late Professor Peter Gilmour.

CriteriaAny company nominated for this award must be directly involved within the supply chain industry. The demonstrated development, training and education of person or persons employed by the nominated company is a mandatory requirement to be considered for this award. The judges will pay particular attention to where the supplied training, education and development has led to improvements achieved for both the company and the individual.

To make your online submission, click hereSHOULD ANY PERSON HAVE ANY ENQUIRES, REQUIRE ASSISTANCE OR FURTHER INFORMATION, PLEASE CONTACT THE SCLAA NATIONAL SECRETARIAT. 1300 364 160 / [email protected]


There is only one way to get experience - through living the experiences. I asked three Life Members of SCLAA, three very experienced Supply Chain professionals, what lessons they had learned and want to pass onto the next generation. A legacy perhaps!

STEVE MACPHERSON

First seek to understand in order to instil confidence in your leadership that is essential for success: e.g. Supply Chain is business. Supply Chain Management is business management. Supply Chain profitability is achieved through the continuous interface between logistics and marketing via concept of cost to serve.

Management, whether Supply Chain or business has four activities -- plan, implement, monitor, and control. To master Supply Chain management, you must master each of these disciplines. Failure in one is failure in them all. Design Supply Chain systems to succeed in each.

Make effective decisions to achieve Supply Chain effectiveness. Effective decision making requires visibility, control, and judgement. Judgement requires knowledge and experience. Seek to gain these every day.

In business, leadership is introducing change.

Finally, you achieve nothing but through people. If you spend more time listening than speaking, you are more likely to understand and people will have confidence in your leadership, without which you cannot succeed

LIAM STITT

You must establish and understand role of all stakeholders in your Supply Chain. Decisions are often

made, resulting in significant invest-ment, and often also a significant waste of investment dollars, due to fact that a true picture of the end to end processes was not established in order to define the current state. Decisions were made without facts and data, all stakeholders opinions were not canvassed, and the easy “low hanging fruit” gains were missed. Make the invisible, visible through process, define the roles and IP that stakeholders bring to the table so that true collaboration can occur. Identify waste that is inherent in your Supply Chain, then simply remove the waste.

Supply Chain is not all about technology solutions, often if you get the basics right, and deliver true efficiency and effectiveness, then productivity and quality gains you are seeking will fall out in front of you.

VINCE AISTHORPE

One small “silver lining” from COVID-19 is it has shone a light on the importance for organisations, governments, and public to understand their Supply Chain/s. Consequently, my important lesson is, how do we get organisations to recognise the significant value Supply Chain Professionals bring to the “table”.

Key focus areas include:

Language:When talking to CEOs, COOs and CFOs we tend to use language in terms of inventory turnover, availability, lead times, category management, procurement cycles and so on, whereas CEOs focus on strategy, risk, and outcomes; CFOs on costs and budgets; and COOs on impact of delay on plant or operations. So, how do we change our language to focus on issues to fully engage them and ensure you

are treated as a trusted partner—not a “two-bit player”.

Trusted Partner:All Supply Chain Managers (CPOs included), and their teams, must work at being a trusted partner in every part of the organisation, from the executive suite through operations, maintenance, legal and risk, marketing, etc. Be innovative, outcome driven, and offer alternatives for achieving best outcomes. Avoid being seen as a process driven “speed hump”. You and your team need to be invited /included in appropriate decision making across all aspects of the business.

Embrace and Lead change:Managing change is probably the thing we do worst, whether in your team or elsewhere. Be a change agent (never just for change sake) but ensure enough time is allocated to enable people “to get it”. For those who do not, then mange them out of the business.

Understand your Supply Chains:For critical goods and services ensure a trusting relationship is nurtured with key suppliers (and their suppliers), internal and external customers, understanding end to end supply chain/s.

Communication:Engage and talk with your people, customers, and suppliers formally and informally. Understand what is important to them. Be a good listener. Face to face communications whether in the office, on the floor, or in a coffee shop is still most effective method. Always be open and honest, even if uncomfortable. Make work a great place using humour, encouragement and recognition of achievements. An employee who wants to come to work will be more

David Doherty OAM is a past President and Life Member of the SCLAA and a highly regarded logistician. Send your Straight Talk feedback and comments to [email protected]

Straight Talking - David Doherty OAM


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productive than one who does not want to be there.

Train Educate and Encourage your Team:Always allow time for people/teams to learn and grow through formal training and education. Understand their ambitions and clear a path for them to get there. Develop succession plans and remember you have succeeded if someone has developed to get next upwards role -even if it is in another organisation. Be a mentor/coach.

Turf Protection: Do not get fixated on your title or reporting structures, or even physical location.

My generation worked extremely hard /tirelessly to have our Profession recognised in similar vein to accounting, law and such but we have not got into the hearts and minds of the “c” suits and the broader organisations.

We must not give up. We must try harder, use different language and

strategies to get recognised for value we add, and our importance as a key partner. I do not know the answers for how we do it but challenge the next generation to solve the conundrum.

Namaste

David Doherty OAM [email protected]


Getting over COVID-19: effective decision-making using personalised analytics

As Australia appears to have successfully flattened the curve against COVID-19, it is now at a crucial point to find a way towards economic recovery, without unleashing a second wave of infection. Policymakers are having to review and analyse numerous reports, articles, and data from around the world in order to provide a solution that is best suited to our unique Australian circumstances.Artificial intelligence (AI) and data science tools can track and analyse data faster than a virus can travel, but the accuracy of these tools is reliant on the judgement of a human.There are situations, such as ordering toilet paper stock (1), in which machines (analytics) are capable of making automated decisions with no human involvement, merely based on statistics or heuristics. This is not the case in decisions related to COVID-19 for two reasons.First, analytics require a great deal of past data to be able to generate meaningful insights. In the case of COVID-19, we have insufficient historical data to facilitate automated decisions.Second, when facing decisions with multiple objectives – such as COVID-19 policy decisions – machines are used to generate a set of “feasible solutions”. Each of these solutions may partially satisfy some of the objectives. A human decision maker then chooses the most preferred one (2). Therefore, we are currently relying on humans to interpret and apply the results produced by the analytical models. But we know that human judgement is influenced by an individual’s background and cognitive biases (3). Decisions are even more biased – in a negative way – in highly uncertain and high-stress environments.For example, if a decision maker is biased against China, they are probably more comfortable making policy decisions in line with Trump tweets that emphasize the Chinese origins of the COVID-19. This is the so-called confirmation bias in

which decision makers favour information that supports their own views. Another type of bias is the “framing effect” which related to how a problem is framed. Imagine the difference in policy if decisions are made to “minimise damage to economy” vs “avoiding a national health crisis. These are just 2 of over 100 biases which affect how we interpret data and make decisions.Therefore, it is paramount to understand how human cognition and individual biases can influence the solutions generated by AI-powered tools. This is an emerging area of academic research.“Personalised analytics” is the new generation of data analytics that aims to get the best use out of data science and human judgement by minimising the impact of detrimental cognitive biases. Personalised analytics are analytical models that can be customised to an individual’s background and personal characteristics. There is no doubt that the increasing amount of data and continuing maturation of AI and data analytics can help our policymakers make more informed decisions. But the shift toward the development and adoption of personal analytics is essential to help integrate “analytics” and “intuition” to achieve what neither individuals nor machines could reach on their own.

Professor Ben Fahimnia

(1) Perera, N., Fahimnia, B., & Travis, T. (2020), ‘Behavioral experiments on inventory and ordering decisions: A systematic review’, International Journal of Operations & Production Management, in press.

(2) Fahimnia, B., Pournader, M., Siemsen, E., Bendoly, E., Wang, C. (2019). Behavioral Operations and Supply Chain Management- A Review and Literature Mapping. Decision Sciences, 50(6), 1127-1183.

(3) Bendoly, E., Croson, R., Goncalves, P., & Schultz, K. (2010), ‘Bodies of knowledge for research in behavioral operations’, Production and Operations Management, 19(4), 434-452.

Getting over COVID-19: effective decision-making using personalised analytics

Call for Submissions NOW OPEN


Mobile technology in the warehouse

Rugged Android mobility solutions are essential to effective workforce augmentation and workflow automation at the edge of the enterprise. Warehouse workers need devices that are purpose built for the type of work they do and the environments they work in every day, whether that be a cold storage facility, hot loading dock or climatised facility.Workers need to feel confident that, no matter what role they play or the type of tasks they are assigned with, they will have the “intelligence” they need to meet performance standards and customers’ standards.That is why warehouse operators cannot afford to compromise when it comes to mobility technology. Workers need devices that are going to work as efficiently as possible, in order meet fulfillment demands without compromising on the quality of their actions in the process.

How to find the right solutionFinding a future-ready mobility solution that enables modernisation without becoming disruptive is no easy feat given how many consumer-grade devices are marketed for enterprise use.However, if you consider the impact that mobile technology can have on your bottom line from a bigger picture perspective, rather than focusing only on the upfront cost, then it becomes easy to identify which solutions can increase the efficiency of your front-line workflows.All warehouse operators should consider the “total benefits of ownership” versus just the total cost of ownership (TCO).There are many factors that need to be considered when selecting the right mobile computer for each worker and/or workflow considering the wide variance in use cases that may exist in a single warehouse.

Key questions all warehouse managers must ask1. How comfortable and easy to use will the device be for

the worker and what features are needed to ensure their safety (consider their clothing and specific tasks they perform)?

2. Is standardisation of hardware and software platforms across multiple use cases (i.e. on the store floor, back of the store or in the warehouse) an important objective for your operations?

3. How long will the device be used before recharging is possible, and is a swappable battery source or hot-swap option specifically required?

4. What level of device ruggedness is required – and is this the same for all workers (e.g. cold environment, proximity to hazardous materials)

5. What level of security is needed?6. What’s the intended lifecycle of the deployment?7. What peripherals or additional accessories need to be

connected to the mobile computer (head-mounted display, battery, hand straps, protective boots, screen protectors, etc.)?

8. What level of compatibility is needed with your core “intelligence” systems, such as your IoT engine, RFID-based track-and-trace technologies and any platforms powered by machine learning, computer vision, artificial intelligence?

9. How easy will it be to manage the device while deployed at the edge of the enterprise?

Whilst this list is not exhaustive, it will assist in defining which basic product specifications workers require and which operational requirements should be prioritised when evaluating device options.Zebra can help warehouse managers identify the best device for each of their workers, based on their typical work environment and target work tempo. Discover how Zebra’s Android devices minimise the risk of worker downtime and maintain operational stability as demands grow.

Visit Zebra’s Warehouse Hub here

Are you 100% confident your warehouse workers have the right mobile device for their jobs?


Ivanti Wavelink OverviewIvanti Wavelink enables organizations to leverage modern technology in the warehouse and across the supply chain to improve productivity without modifying backend WMS or ERP systems. Ivanti Wavelink’s Terminal Emulation and Industrial Browser, have earned the trust to empower and enable mobile workers for over three decades. We have over 16 million active Terminal Emulation users – more than any other telnet products combined. We carry this trust forward as customers use our Velocity client, powered by Wavelink, to migrate existing Terminal and Browser Solution to modern Android mobile computers – helping them transform into the digital supply chain.

Velocity makes it to deploy next-generation mobile devices by migrating existing telnet or browser-based connections to Android and Windows 10 while maintaining the same or better user experience

Whether you're running Terminal Emulation or Browser apps, you can extend the productivity, accuracy, and safety benefits of these apps with Ivanti Speakeasy voice enablement.

Improve Productivity, Speed Operations, and Save Costs with Ivanti Wavelink Enterprise Mobility Solutions for Supply Chain

Ivanti is headquartered in Salt Lake City, Utah and has offices all over the world. For more information, visit www.ivanti.com/wavelink and for inquiries contact [email protected]

The SCLAA Welcomes New National Partners

Western Union Business Solutions OverviewWestern Union Business Solutions enables companies of all sizes to send and receive cross-border payments and manage foreign exchange risk. With expertise in moving funds around the globe and access to more than 130 currencies we help companies spend less time managing international payments and more time growing their businesses.

For all enquires please contact Peter Hugheson 0435 138 709 or [email protected]

Western Union Business Solutions

Ivanti Wavelink and Western Union Business Solutions.As a not for profit Industry Association, run by members for members, our ability to support the SCLAA infrastructure and to expand is highly dependent on our National Partners. We ask all our members to support our valued National Partners where they can.


Understanding and Defending Against OT Supply Chain Risk

Eddie Stefanescu - Regional Vice President of Business APAC & Japan, Claroty.

Oftentimes, when we think about mitigating cyber threats to industrial networks, we focus on preventing attackers from exploiting industrial control systems (ICSs) to achieve a certain desired effect, such as a plant shutdown, power outage, or other disruptive and dangerous conditions. This belief is re-enforced by Claroty’s recent survey which found that 46% of security professionals believe we will see a major cyber-attack successfully carried out on Australia’s critical infrastructure within the next two years. But there’s a growing focus on a different threat scenario, one in which the ICS is exploited long before it’s put into production. Enter supply chain cyber risk.

Why Supply Chains are Especially VulnerableSupply chain cyber risk is a complicated field that spans the entire lifecycle of a product, from design to manufacturing, and ultimately, distribution, storage, and maintenance. This protracted and complex lifecycle affords many opportunities for a threat actor to exploit—either remotely or physically—the product’s hardware or software.Consider how many “hands” a product passes through during this process, from the upstream supply chain of globally sourced raw materials to downstream distribution and production. Supply chains are naturally federated across different providers and geographies, and while this approach lends itself to economies of scale and other efficiencies, it’s hardly conducive to security. Contrast this with the centralised model governing the security of systems in production. The latter is a far harder target than the former, especially for a well-resourced and patient threat actor.As the Australian Strategic Policy Institute notes, the rollout of 5G networks globally will likely result in more interconnectedness between information technology (IT) and operational technology (OT) systems, not only within organisations but between organisations and supply chains, further increasing complexity and the potential cyberattack surface within our critical infrastructure (1).A recent Cyber Security Risk Report released by Aon revealed that one of the top risks facing Australian organisations in the near future is supply chain security, therefore it is becoming increasingly important for organisations to assess their supply chain security to mitigate the risk of third-party cyber security failures (2).

Downstream Supply Chain RiskAt Claroty, we observe this phenomenon nearly every day, not only in the electric industry, but across all critical infrastructure sectors. Indeed, it’s the downstream supply chain—namely with respect to installation, updating, and

maintenance—where this IT-OT convergence presents the most significant risks to critical infrastructure owners and operators. As the Aon report notes, there have been numerous instances of threat actors exploiting these downstream processes, some of which have resulted in data and intellectual property theft, and others which have subjected the infrastructure itself to risks of disruption.

Upstream Supply Chain RiskUpstream supply chains are also at risk. Original Equipment Manufacturers (OEMs) that distribute their products to others for use have experienced an uptick in threat activity over the last couple of years. While much of this activity is focused on stealing intellectual property related to product designs and production, it can also be aimed at holding production at risk and manipulating the integrity of the equipment itself. So-called “smart” and “connected” products rolling off the assembly line, ranging from IoT devices like thermostats to autonomous vehicles, are the most at risk. The good news is that most OEMs understand this risk and are taking proactive steps to ensure the integrity of their supply chains and manufacturing processes.

Key TakeawaysDespite the complexities of industrial supply chains, defending your organisation against supply chain risk comes down to just two fundamental best practices: Monitoring all connections linked to a system’s cycle, whether they’re internal or external, and securing access to the user controls required to perform critical system functions.

(1) Protecting critical national infrastructure in an era of IT and OT convergence

(2) Aon predicts the expanding “attack surface” is the biggest cyber risk in 2019


WA DivisionBrian Lynn - WA State President

Personally and on behalf of the SCLAA, I'm very much hoping that you, your loved ones and your businesses have not been severely impacted by events of the last few months, and that those of you who've had to work remotely and embrace more long distance electronic communication, have taken positives from the experience that you can apply to your everyday lives.

Despite the grief, fear, uncertainty and disruption with which 2020 is always likely to be synonymous, I'm certain that in the main the world is emerging a better place. If the SCLAA is a microcosm of this, the Association's and its members' responses to the crises have definitely been positive.

A stream of online events, offered to a national audience, often twice weekly and free to members (and on occasions non-members) on diverse topics ranging from weekly networking opportunities to technology and industry legislation have attracted healthy numbers of registrations. State committees have worked in unison to understand how the Association could best use the technological tools at its disposal to deliver event content effectively, whilst also enabling those registered to actively participate and collaborate.

Our national and local partners and other key industry players in becoming involved with this initiative have recognised the opportunity for widespread brand exposure that the above format of event delivery through the SCLAA allows.

As long as the lockdown culture prevails, and probably even when national barriers are relaxed, such national webinars will continue to be a significant offering of the Association. If you and your organisation would like to be involved don't hesitate to get in touch with the Association.

Another recent fruit of this national collaboration has been the extension of the Victoria-initiated mentorship program to the other States. The number of registrations has been excellent and provide a great platform for the SCLAA to be actively involved in the development of future industry leaders.

Finally, here's hoping that face-to-face events can soon resume! The SCLAA WA Golf Day, scheduled for late 2020, is still on the radar. Watch the normal communication channels for more information.

Brian Lynn WA State President [email protected]


COVID-19 to drive the next generation of supply chain transformations

Tom Fitz-Walter, Director at TM Insight (11 May 2020)

For the last 15 years, many Australian organisations have been focusing on creating lean supply chains to reduce costs, however the spread of COVID-19 has greatly disrupted these once efficient operations.

In the last couple of months, the disruption to supply chains has raised issues around inventory levels, sourcing and online fulfilment strategies.

At the outbreak of COVID-19 when factories in China closed, Australian supply chains reliant on Chinese manufacturing experienced an eight-week disruption that is now beginning to ease.

The usual optimal level of operating inventory became a barrier for businesses experiencing panic buying during the height of the pandemic in Australia. During this time, supermarkets had to place purchase limits on an array of categories, including rice, flour and toilet paper, due to overall capacity constraints of their supply chains from warehousing operations to transport.

Although COVID-19 has accelerated the growth of online retail and other essential retail distribution in Australia, many current operational models are unable to cope with these volumes. At a time of social distancing, many retailers are having to increase the number of people in their warehouses, as it’s the only way they can manage the increase in volumes through their current operational design. This puts their staff at a higher risk of a COVID-19 outbreak, potentially resulting in the closure of their operations.

While it’s clear that supply chains across the board currently face significant challenges, the lessons from this pandemic will drive the next generation of supply chain transformations.

Flexible warehouse design

The new panic buying frenzy that captivated Australian consumers, but also consumers around the world, will lead to organisations creating more flexible operating models. Some organisations will require a rebalancing of inventory which can be managed through flexible storage solutions in their operations or partnerships with other operators during short term volume peaks.

Automated online fulfilment strategies

The uptake of online retail has skyrocketed during the COVID-19 pandemic, with some of our clients reporting a 100 per cent or more increase in online sales. While the growth in online retail will steady, the new normal in online

sales will be significantly higher than before.

This will force more organisations to start thinking about their online fulfilment strategies, which will require specialised operations, such as micro-fulfilment facilities. Micro-fulfilment centres are solely focused on fulfilling online orders in a short timeframe, which is generally achieved through automation solutions. Automation increases operational efficiencies and provides greater ability to deal with spikes in sales demand, without adding operating costs.

The onset of COVID-19 and its consequences will likely result in the rise of micro-fulfilment centres in Australia. With the significant uptake of online retail during the pandemic and social distancing likely to become the norm, this could lead to further deterioration of bricks and mortar retail stores. This opens the opportunity to convert underutilised retail spaces in populated areas into micro-

fulfilments centres. Retailers will need to assess whether repurposing a retail store for online fulfilment aligns with their total operations and transport requirements or commit to new sites.

The grocery retail players around the world are already heading in this direction and the acceleration of online retail on the back of COVID-19 will require other retailers to follow suit.

Greater sourcing diversification

While there weren’t major delays in Australian supply chains, the reliance on China as a sole source for manufacturing has proved to be an expensive risk. It has raised the need for more businesses to diversify where they source their products to mitigate these challenges in the future. We will likely see companies take their operations to growing economies in South-East Asia such as Vietnam, Malaysia and Thailand.

In conclusion, the current issues supply chains face are extensive and the solutions to these challenges will take time, however they will spur on the next generation of supply chains. From COVID-19 we will see more diverse supply chains and smarter, more automated warehouses that empower retailer’s online capabilities, rather than hinder them.


New SCLAA Corporate Member

New Corporate Member: TM Insight

Why did you join the SCLAA? What benefits do you believe the SCLAA offers all their members?

As supply chains become more globalised and complex, it is imperative that the industry comes together to find new strategies to help organisations adapt to new demands. This is why we decided to join SCLAA, as it brings together different organisations and expertise to discover global best practices and how that relates to supply chain operations in Australia.

How long have you been in the industry? What are your areas of expertise?

Our company started in 2010 as a project management firm for major corporate occupiers on their complex warehouse developments. In 2014 in response to growing demand from our clients, we added a supply chain division to our business and hired Adam Noakes, former General Manager of Supply Chain at Kmart. Since then we have been advising major organisations on their supply chain transformations, particularly in the implementation of warehouse automation and the development of highbay warehouses.

What is current job role and what are your responsibilities?

Currently we offer our clients an integrated service in supply chain review and design, property procurement and project management. We are responsible for the end-to-end concept to delivery of our clients’ supply chain transformations.

https://tminsight.com/


Qld DivisionNSW/ACT Division Cathy-Anne Jones - NSW/ACT State President

It has been a busy couple of months for NSW SCLAA. Despite the difficulties presented by government policy around the COVID-19 lockdown and unable to hold face to face meetings or site visits, we have been continuing to provide networking and education through a series of Webinars and Zoom meetings.With lots of great information coming out of SCLAA nationally and NSW/ACT, members are able to take advantage of national webinars and continue to connect with other industry people.

NSW contributed a 3-part Webinar series on Contracts.

1) Value-based contracts – Guest speaker Michael Milnes – Supplied Legal

2) Getting on top of INCO terms – Guest speaker Matt Hardesty – 3DL Customs Broking

3) Smart contracts and Blockchain – Guest speaker Laurent Lambert - IBM

Big thank you to committee members Katie Walacavage and Lisa Mitchell for all your work to get these very informative webinars organised.We are launching our Mentor/Mentee program this month and are busy connecting Mentees with appropriate Mentors. Keep an eye out for webinars/Zoom meetings designed to assist our colleagues who are in between jobs.We are looking forward to re-emerging from the lockdown and plan a safe face to face networking event late July – keep an eye on posts for further information.

Cathy-Anne Jones NSW/ACT State President0414 535 [email protected]

Focus on committee memberAlex Tesoriero

Alex has a well-credentialed career with a focal area in supply chain, manufacturing and trades. Holding over a decade of experience within the recruitment of industry, Alex has a wealth of knowledge in talent supply chain, optimising organisational structures, resource/workforce planning, training and Workplace Health & Safety initiatives. It is his understanding of industry, combined with an up to date knowledge of legislative and compliance requirements with fresh thinking that has seen him become an informative and integral part to many local and international businesses when considering their workforce.

Undertaking a position on the committee of the NSW SCLAA, enables the ability to provide a unique insight and service offering to members seeking employment options. Look out for a program which will be run in the coming weeks, where Alex will assist our members with all things “employment”.

Alex Tesoriero

Call for Submissions NOW OPEN


SCLAA WEBINARApproaching 100% warehouse inventory accuracy with resilient infrastructure, automation and cycle counting.

Thursday, 2 July 2020

Bullet proofing your wireless network presented by Stephen Lakey. The wireless network in your warehouse is the mission-critical backbone of any real-time inventory system. Black-spots, roaming issues or interference can wreak havoc and cause frustration and inefficiencies for your warehouse workers. Stephen will reveal the critical components of a well-designed warehouse wireless system and discuss the latest methods and technology to ensure peak performance and reliability.

How to Make your Warehouse More Resilient Stephen Lewis, RF-SMART Director of Operations will give a high overview of what you can do today to make your warehouse more resilient to future market changes and which steps can bring your greater inventory visibility and returns throughout your supply chain.

Warehouse Cycle Count Essentials presented by Royston Phua. Inventory is the lifeblood of warehousing operations and maintaining inventory accuracy is paramount for warehouse operators. Warehousing processes are often complex and misplaced / missing inventory can have severe consequences for businesses. Cycle counts are core activities that are mandatory for inventory accountability. Royston will explore the essentials of Cycle Count processes that leverages precision technologies for inventory accuracy.

Who should attend: Anyone involved or affected by the efficient management of inventory particularly in a warehouse, DC or retail environment.

Learn the essentials of a robust and resilient warehouse and best practice from leading industry experts in this information-packed session.

Stephen LewisDirector of

Operations RF-SMART

Royston PhuaVertical Practice Lead for

Asia Pacific Supply Chains,Zebra Technologies.

Stephen LakeySenior Supply Chain & Logistics Consultant,

Gamma Solutions.

Registrationsclose:

1 July 2020

Date: Thursday, 2 July 2020 Time: 1pm - 2pm (AEST) Cost: No charge

REGISTER NOW


VIC/TAS Division Stephen Lakey - VIC/TAS State President

“Show me a successful individual and I’ll show you someone who had real positive influences in his or her life. I don’t care what you do for a living - if you do it well I’m sure there was someone cheering you on or showing the way. A mentor.” — Denzel WashingtonThe SCLAA VIC/TAS mentoring program with the theme “Power of Minds” is now underway which has again this year had an overwhelming response. Mentors and mentees attended the virtual launch event on June 3rd where mentees met their mentors in virtual breakout rooms, many for the first time, to break the ice and discuss how they can get the most out of the program. We were all treated to two wonderful presentations - our very own Kyle Rogers spoke about the benefits of the mentoring program from his experience as both mentor and mentee and executive coach Conor O'Malley gave an inspiring and thought provoking speech on TRUST.

The program aligns supply chain professionals looking to further their careers and improve their network with seasoned professionals of the industry. Mentoring is an amazing experience that I would encourage anyone in the industry to consider it – either as mentor or mentee. My experience as a mentor has been an overwhelming positive one with many former mentees still part of my close network of friends and associates. Benefits to the mentor are not as obvious but they are certainly there and very real. Some of mine are:• It allowed me to reinforce values and fundamental

skills that I had learnt over time. A famous basketball coach after taking the ball, walking under the basket and shooting an easy goal said something that has stuck with me - although I can’t recall who said it – “see that shot? 99% of all basketball games are won with that shot”. His point was - know the fundamentals of whatever you do – most success is achieved that way.

• My network has increased – mentees from years past are now well entrenched in their chosen careers and many doing very well, taking on the mentor role themselves and helping other people achieve their goals. The relationships formed in a mentoring program can last a life time and be an enriching experience well beyond the term of the program.

• The skills developed and practiced by a mentor include coaching, listening, leadership and many more. In many cases the mentee may have skills and specialisation that the mentor can learn from – it is a mutual learning process.

If you have never been part of a mentoring program, although this year’s intake has now closed, I would encourage you to have a look at the program and consider the benefits, whether as a mentor or mentee, for the 2021 intake.

What has the VIC/TAS Division been up to?The last two months have seen all programs and events move quickly to an online format. I would like to congratulate the VIC/TAS team for not only getting on with business over this time of COVID-19, but doing it enthusiastically and creatively. Developing programs and changing existing programs to make the most of the online format and giving members programs that are relevant to their needs over these unique times. We kicked off April with an uplifting, inspiring and practical webinar “Winning in a Changing World” with Andy Fell from GiFT631. Andy gave us key strategies of leadership and how to maintain a “Champion’s Mindset”. Andy is a veteran corporate leader and an amazing communicator – thanks Andy for sharing your gold nuggets of advice with our members.

Conor O'Malley presented the keynote at this years Mentoring Program Launch

Members of SCLAA Victorian and Tasmanian Division committee (photo prior to restrictions)

The same quality programs delivered virtually - Renee Giarrusso presenting Navigating Working Remotely in the Supply Chain


Change! It was also great to see that Matthew will be part of our mentoring team this year.As we move into July we are starting to see a light at the end of the COVID tunnel. As restrictions are being eased and we gradually move back to what will be our new normal, focus will be on the recovery, lessons learned & catapulting us into the bright future that lies ahead with fresh eyes.No matter what the future brings the SCLAA will be here to support and bring opportunities to our members. Keep an eye on the calendar of events for learning & networking opportunities that will advance your career, bring prosperity & provide competitive advantage. Don’t hesitate to contact me directly should you have questions or feedback on any of our programs.Stephen Lakey VIC/TAS State President [email protected]

Lookout for these upcoming events in JulyGamma Solutions – RFSMART – ZebraApproaching 100% warehouse inventory accuracy with resilient infrastructure, automation and cycle countingCouriers PleaseRe-Engaging Team Cultures + Circular Procurement & Asset Management

Check the Calendar of Events on the SCLAA website for full details

Later in the month Renee Giarrusso, Director of RG Dynamics provided a timely Webinar “Navigating Working Remotely in the Supply Chain”. Renee has an infectious and engaging presentation style that resonated extremely well with the membership. The presentation helped many members with strategies, advice and a mindset to not only succeed but thrive in a period of lockdown and working from home.During May, staffing agency disrupter, SideKicker hosted an informative webinar “Workforce Trends, Challenges & Opportunities in Warehousing & Logistics during COVID-19”. The topic proved a hit with a very high attendance rate. The event was presented by Sidekicker co-founder Tom Amos and hosted by SCLAA Director Kyle Rogers.SCLAA National Partner Gamma Solutions and guests from RFSMART hosted a Webinar “Increasing warehouse productivity through the use of smart technology”. Stephen Lewis and Filip Lempa took us through the key points on calculating the ROI (return on investment) of an inventory management systems and advice on selecting the best scanning technology for various workflows in a warehouse was presented by myself (my day job is a consultant at Supply Chain technology solution provider, Gamma Solutions).We also heard from Zebra technologies with their webinar “Operationally Ready Warehouse – The Now and Future” which focussed on creating resilient warehousing and HERE technologies outlined their innovative application “HERE WeGo Deliver – Giving back” which enabled retailers a low cost platform to quickly transition to a delivery service. Our regular Friday morning “Supply-Chain-Caffeine” allowed us to connect & network with our peers during this period of social isolation.

It was an honour to have bestselling author Matthew Webber present on “Fit for Supply Chain Disruption” to our members in June. Matthew spoke about the benefits of the Fit for Disruption model and how it can improve Global Supply Chains – Be Commercial, Create Solutions & Effect

Supply Chain Caffeine connected members for Supply Chain related chat during COVID social isolation

Mentee Thaneeka Manunapichu was the winner of FIT FOR DISRUIPTION at the VIC/TAS mentoring launch event


New SCLAA Member - Priyanka Kana

New SCLAA MemberPriyanka Kana

Why did you join the SCLAA? What benefits do you believe the SCLAA offers all their members? I joined SCLAA to learn more about the industry as I currently work in property management and am keen to expand on the area of industrial property. SCLAA can offer so much to it’s members. As someone starting out in my career, I feel that the organisation has given me the opportunity to network, has given me a platform to speak on topics that I am passionate about and allowed me to be a part of a warm and welcoming group.

What are your areas of expertise? What are you passionate about?I work in property management and have continued in the line of Operations moving from Operations at an asset level, to now working on the Portfolio operations team which oversees a large number of properties. Within my roles, I have always brought with me my passion for sustainability. Making operational changes is so important in moving towards a more sustainable future and I am privileged to be a part of that change!

What is the proudest moment of your career?The proudest moment of my (short) career was in my previous role, where I was able to work with the tenants at the asset we managed to reduce the amount of waste going to landfill. It was really great to work with tenants in a way that I wouldn’t usually and then to achieve a great result after that was amazing. I have carried this experience forward with me to my current role and it has helped me to understand what kind of support an asset needs when implementing sustainability projects.

What are your career aspirations?I aspire to continue growing within the property industry and bring my passion for sustainability to my work while doing this!

Discover the key benefits of a true SaaS TMS

Find out more!


WEBINARLocation Tech: Harmonizing retail experiene

from bricks to clicks.Tuesday, 7 July 2020 at 5.30pm (AEST)

The SCLAA is excited to announce that National Partner Couriers Please will be a guest panellist for HERE Technologies’ APAC Wide Analyst Presentation and Panel Discussion.

COVID-19-related spike in online retail sales is introducing a lot of new shoppers to capabilities they might never have tried before. That could have a lasting impact, assuming consumers view their experiences as positive. These are changing times and retailers are adapting to changing consumer demands

In these evolving times, to put every option into customers’ hands - retailers must leverage location data to make online shopping experiences seamless and on-time deliveries – including more convenient contactless delivery options and last-mile delivery with real-time ETAs.

Speakers:• Paul Roper, Chief Commercial Officer, CouriersPlease Pty Ltd• Alex Raskita Ginting, Chief Product Officer, Eureka AI• Jake Saunders, Managing Director and Vice President, Asia-Pacific & Advisory Services, ABI

Research• Christoph Herzig, Director of Product management, Fleet Management, HERE

Agenda:The State of Retail Industry

• Jake Saunders, Managing Director and Vice President, Asia-Pacific & Advisory Services, ABI Research

Panel Discussion discussing the risks and opportunities in current times along with customer success stories

• Paul Roper, Chief Commercial Officer, CouriersPlease Pty Ltd• Alex Raskita Ginting, Chief Product Officer, Eureka AI• Jake Saunders, Managing Director and Vice President, Asia-Pacific & Advisory Services, ABI

Research• Christoph Herzig, Director of Product management, Fleet Management, HERE

Don’t miss this chance to hear from the experts. Attendees will learn:• What Powers Retail – especially eCommerce industry• Snapshot of the Asia-Pacific Retail Marketplace• Impact of COVID on Asia-Pacific retailers• Retail specific use cases• Here Customer Success Stories

REGISTER NOW


New SCLAA Member - Pawandeep Bajwa

Why did you join the SCLAA? What benefits do you believe the SCLAA offers all their members?SCLAA is a great platform for supply chain professional who are keen on sharing innovative ideas so as to transform the future of the supply chain industry. I am sure there will be lot to learn and improve from various members of SCALAA in terms of supply chain issues, challenges and innovations.

I look forward to work with diverse range SCM professional from various organisations and share my experiences with them and also learn from theirs.

How long have you been in the industry? What are your areas of expertise?

I am working in supply chain industry since past twelve years. My areas of expertise are:

1. Warehousing and distribution

2. E-commerce warehousing and distribution

3. Continuous improvement and lean warehousing

4. Employee development and engagement

5. Workflow planning

6. Cost Control

7. Risk Management

8. Budget planning and control

9. Strategy

10. Leadership

What is current job role and what are your responsibilities?Distribution Centre Manager ANZ

DC operations, Process improvement, Lean Warehousing, Critical Thinker, Genuine Leader, Risk Manager

After taking over the role of a DC manager I worked with the Global supply chain team on a lift and shift project and successfully set up the new DC facility. Key components of the project included:

- Visiting global sites in the UK and Asia to understand the systems and processes

- Working with global IT and Infrastructure teams, creating UAT scenarios and executing the operation testings

- Designing and setting up the DC facility

- Sourcing pieces of equipment and consumables.

- Negotiating contracts for consumables, labour, services, electricals and other site preparation works.

- Hiring the whole DC team

- Completing the workflow plans for the new site

- Getting a new site ready for Go live

- Executing dry runs

- Working with the testing team on planning tests scenarios.

- Setting up the data in the WMS system for DC

Key skills- Experience in the management of a team in a warehousing

and distribution environment.

- Strong commercial acumen in budget development and management.

- Knowledge of state legislation for OH&S and Industrial Relations.

- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.

- Excellent communication skills, highly service orientated

- Implementing and managing KPI's

- Managing stakeholder's expectations

- Managing for Success

- Conflict resolution

- Lean workflow management

- Managing customer's expectations

Pawandeep Bajwa


SCLAA WEBINARDissecting the major themes in Currency Markets,

where are we at? where are we headed?...... And what FX strategies can we employ to mitigate some of the

risk going forward.Overview: Market update, key economic themes in play. What indicators should we look out for? Introduction to basic FX risk mitigation strategies.

Key Benefits of participating in the webinar • Discover insights from a Global Survey of businesses involved in international trade• Learn about the key themes in markets during the era of Covid-19• Exposure to some basic hedging strategies that remove some of the risk from your FX exposure

Western Union Business Solutions and SCLAA recognise the unprecedented challenges currently facing businesses in the era of COVID-19. We understand that when times are tough businesses want access to practical and relevant information to help chart a path into the future. Join us as Apac Currency Strategist Steven Dooley presents a market update along with some practical strategies to help your business create certainty around their FX flows.

Steven Dooley is the Currency Strategist – APAC for Western Union Business Solutions. Steven’s worked in financial services for more than 15 years. Originally covering markets as a journalist, Steven later worked as an investment specialist at global fund manager Aviva Investors and then worked as head of trading at research house Australian Stock Report. Steven makes regular TV appearances including AusBiz Network, Sky News, and ABC

Lateline. Steven has written columns for wide range of publications, including Melbourne’s Herald Sun, Singapore’s Business Times and the Hong Kong Economic Journal.

Peter Hughes is the Senior Business Development Manager – WA for Western Union Business Solutions.Peter has over a decade of experience in strategic B2B sales and has worked in financial services for the last 6 years. His previous roles include being a Financial Markets Specialist at a big 4 bank and prior to his current role, he was a Senior Corporate FX Dealer with Western Union Business Solutions.Peter holds a Bachelor of Communications from Notre Dame University, a diploma

in Financial Markets from the Australian Financial Markets Association and is currently completing his Master of Applied Finance.

Date: Thursday, 16 July 2020Time: 12noon to 1pm (AEST)

Cost: Members - No charge Non Members - $30.00 REGISTER NOW

Disclaimer: ‘Western Union Business Solutions is a business unit of The Western Union Company. Western Union Business Solutions (Australia) Pty Limited ABN 24 150 129 749 and AFSL 404092 (“WUBS”) is the issuer of the financial products referred to in this email’

Registrations close: 15 July 2020


Invitation to ANZ Smart Ports and Autonomous Shipping Forum 202019 - 20 October 2020

The Port of Melbourne’s Victoria International Container Terminal (VICT) is the first port in the world that can receive Neo-Panamax container ships in Australia. With a US$450 million investment in automation technologies at VICT, 11 driverless container carriers move containers from the berth to the container yard without any human intervention. Its fully autonomous yard equipment is able to take containers off trucks which enter the terminal, identify and transport the boxes across the yard and all the way to the crane without being touched by a human at all.

Thanks to these automation, fully automated terminals such as VICT will require 45% less manpower to run and relegated port delays to a thing of the past while enabling the terminal to achieve efficiency levels 50% higher than the global average.

Watch This Video To Discover How The VICT Sets The Standard For Modern Automated Terminal Design:

These improvements and more have helped VICT capture 25% of market share and winner of the Lloyd’s List Award for Excellence in Port Management and Infrastructure.To help you start your innovation journey to develop fully autonomous ports of the future, I would like to invite you to the ANZ Smart Ports And Autonomous Shipping Forum taking place in Sydney on 19 - 20 October 2020. Join the stellar gathering of industry experts to discover unparalleled insights and participate in the exclusive site tour to gain a deeper understanding on how leading companies are using AI and analytics to create giant leaps of transformation in their ports operations.

View Agenda | Visit Website | Register Now | Download Brochure


sclaa newsletter june sclaa... · 2020. 6. 29. · p: 1300 364 160 e: [email protected] w:...

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