6919 E. 10th St., Suite D-6

Indianapolis, IN 46219 317-759-3729

SCHOOL CATALOG

Printed March 11, 2019

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TABLE OF CONTENTS GENERALINFORMATION...................................................................................................................................3SCHOOLHISTORY...........................................................................................................................................................................3MISSION............................................................................................................................................................................................3FACILITY...........................................................................................................................................................................................3SCHOOLCALENDAR........................................................................................................................................................................3HOLIDAYS.........................................................................................................................................................................................3ENROLLMENTDATES.....................................................................................................................................................................4PROGRAMINFORMATIONANDADMISSIONS.............................................................................................6PHLEBOTOMYCERTIFICATEPROGRAMS....................................................................................................................................6CLINICALMEDICALASSISTINGCERTIFICATEPROGRAM........................................................................................................7EKGTECHNICIANCERTIFICATEPROGRAM...............................................................................................................................8CLINICALLABORATORYASSISTINGCERTIFICATEPROGRAM.............................................................................................8CONTINUINGEDUCATION.............................................................................................................................................................9TUITIONANDFEES............................................................................................................................................10COSTOFDESIGNATEDFEESANDTUITION.............................................................................................................................10REGISTRATIONANDREFUNDS......................................................................................................................11GENERALREGISTRATION...........................................................................................................................................................11REFUNDPOLICY...........................................................................................................................................................................11TRANSCRIPTS...............................................................................................................................................................................12CLASSROOMANDACADEMICS.......................................................................................................................12CHEATINGANDMISCONDUCT...................................................................................................................................................12CLINICALLABCONDUCTANDANDSTANDARDS....................................................................................................................12CLASSROOMBEHAVIOR..............................................................................................................................................................13DRUGANDALCOHOLABUSEPOLICY.......................................................................................................................................13DRESSCODE.................................................................................................................................................................................13TRANSFEROFCREDITTOORFROMOTHERSCHOOLS..........................................................................................................13GRADING.......................................................................................................................................................................................13STUDENTEVALUATION..............................................................................................................................................................14DEFINITIONSOFMEASURESOFPROGRESS............................................................................................................................14GRADUATIONREQUIREMENTS..................................................................................................................................................15WITHDRAWAL..............................................................................................................................................................................15PROBATION...................................................................................................................................................................................15RE-ENTRANCE..............................................................................................................................................................................15ATTENDANCEPOLICY.................................................................................................................................................................16TARDINESSPOLICY......................................................................................................................................................................16MAKE-UPPOLICY.........................................................................................................................................................................16STUDENTSERVICES...........................................................................................................................................16CAREERSERVICES.......................................................................................................................................................................16COUNSELINGANDADVISING......................................................................................................................................................16GRIEVANCEPROCEDURE............................................................................................................................................................17LISTOFADMINISTRATORSANDFACULTY................................................................................................18

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GENERAL INFORMATION School History Indiana School of Phlebotomy was established in June 2013 with the purpose of providing high quality and low cost training in the fields of phlebotomy, medical assisting, and allied health. Mission The mission of the Indiana School of Phlebotomy (ISP) is to raise the standard of care in our community by providing well-trained and highly skilled medical professionals. ISP is dedicated to empowering individuals with the skills, knowledge, practical training and experience needed for a successful career in the growing and rewarding fields of allied healthcare. We believe that quality education does not need to be high in cost, just high in quality. Therefore, we provide short term, low cost, quality programs. Facility ISP is centrally located in Indianapolis with easy freeway access from all parts of the city. The building is occupied by other medically related businesses for a supportive environment. Regulatory Statement This institution is regulated by: Office for Career and Technical Schools 10 N Senate Avenue, Suite SE 308 Indianapolis IN 46204 OCTS@dwd.in.gov 317-234-8338 or 317-232-1732 http://www.in.gov/dwd/2731.htm School Calendar Indiana School of Phlebotomy offers classes year-round with new classes starting every month. Classes may be cancelled if class size requirements are not met. Students will be refunded all payments in full if classes are cancelled for this reason. If a session is cancelled due to inclement weather it will be made up at the end of the program. Students will not be notified individually of class cancellation due to weather. Students are encouraged to watch the local TV and radio station for school closings, as well as check for updates on the school’s Facebook page. Holidays The following holidays are observed and no classes are held: New Years Day (January 1st)

Martin Luther King Day (3rd Monday of January) Memorial Day (last Monday of May)

Independence Day (July 4th) Labor Day (1st Monday of September)

Thanksgiving Day (4th Thursday of November) Christmas Day (December 25th)

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Phlebotomy starting and ending dates: Monday/Wednesday Evening Class (5:30pm-9:30pm)

Start End March 18, 2019 April 24, 2019 April 29, 2019 June 10, 2019 June 17, 2019 July 29, 2019 August 5, 2019 September 16, 2019 September 23, 2019 October 30, 2019 November 4, 2019 December 16, 2019

Tuesday/Thursday Day Class (1:00pm-5:00pm)

Start End March 5, 2019 April 11, 2019 April 23, 2019 May 30, 2019 June 4, 2019 July 16, 2019 July 30, 2019 September 5, 2019 September 10, 2019 October 17, 2019 October 22, 2019 December 3, 2019 December 10, 2019 January 23, 2020

Wednesday/Friday Morning Class (9:30pm-1:30pm) Start End

February 20, 2019 March 29, 2019 April 3, 2019 May 10, 2019 May 29, 2019 July 5, 2019 July 10, 2019 August 16, 2019 August 28, 2019 October 4, 2019 October 9, 2019 November 15, 2019 November 20, 2019 January 8, 2020

Accelerated Phlebotomy starting and ending dates:

Tuesday/Thursday Evening Class (6:00pm-9:00pm) Start End

March 12, 2019 April 4, 2019 April 9, 2019 May 2, 2019 May 7, 2019 May 30, 2019 June 4, 2019 June 27, 2019 July 2, 2019 July 30, 2019 August 6, 2019 August 29, 2019 September 3, 2019 September 26, 2019 October 1, 2019 October 24, 2019 October 29, 2019 November 21, 2019 November 26, 2019 December 26, 2019 January 7, 2019 January 30, 2019

Saturday/Sunday Morning Class (9:00am-12:00pm) Start End

March 2, 2019 March 24, 2019 March 30, 2019 April 27, 2019 May 4, 2019 May 26, 2019

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June 1, 2019 June 23, 2019 June 29, 2019 July 1, 2019 July 27, 2019 August 18, 2019 August 24, 2019 September 15, 2019 September 21, 2019 October 13, 2019 October 19, 2019 November 10, 2019 November 16, 2019 December 8, 2019 December 14, 2019 January 5, 2020

Clinical Medical Assisting starting and ending dates: Saturday/Sunday Afternoon Class (2:00pm-6:00pm) Start End

January 12, 2019 March 24, 2019 March 30, 2019 June 15, 2019 June 22, 2019 September 1, 2019 September 7, 2019 November 17, 2019 November 23, 2019 February 2, 2020

Tuesday/Thursday Evening Class (6:00pm-10:00pm) Start End

December 18, 2018 March 7, 2019 March 12, 2019 May 23, 2019 May 28, 2019 August 13, 2019 August 20, 2019 October 31, 2019 November 5, 2019 January 28, 2020

Tuesday/Thursday Morning Class (9:00am-1:00pm) Start End

February 12, 2019 April 25, 2019 April 30, 2019 July 16, 2019 July 23, 2019 October 3, 2019 October 8, 2019 December 24, 2019

EKG Technician starting and ending dates: Monday/Wednesday Evening Class (6:00pm-10:00pm)

Start End February 25, 2019 April 3, 2019 May 20, 2019 July 1, 2019 August 19, 2019 September 30, 2019 November 18, 2019 December 30, 2019

Monday/Wednesday Afternoon Class (1:00pm-5:00pm) Start End

April 8, 2019 May 15, 2019 July 8, 2019 August 14, 2019 October 7, 2019 November 13, 2019

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Clinical Laboratory Assisting starting and ending dates: Monday/Wednesday Afternoon Class (1:00pm-5:00pm)

Start End February 25, 2019 April 3, 2019 May 20, 2019 July 1, 2019 August 19, 2019 September 30, 2019 November 18, 2019 December 30, 2019

Monday/Wednesday Evening Class (6:00pm-10:00pm)

Start End April 8, 2019 May 15, 2019 July 8, 2019 August 14, 2019 October 7, 2019 November 13, 2019

Professional Development Series Schedule All Professional Development series classes and workshops are held on weekend afternoons be-ginning at 12:30pm. Dates and schedule of each class/workshop are added to the school’s website and Facebook page as they are scheduled. Enrollment Dates A student may enroll at any time prior to the start of a new class provided a seat is available. PROGRAM INFORMATION AND ADMISSIONS Phlebotomy Certificate Programs Indiana School of Phlebotomy offers two certificate phlebotomy programs – Phlebotomy and Ac-celerated Phlebotomy. Our programs are designed to provide an overall review of the most current phlebotomy practices and procedures with an emphasis on the most important competencies in this field and to empower individuals with the skills, knowledge, practical training needed for a suc-cessful career in the growing and rewarding field of phlebotomy. Our curriculum is crafted to produce skilled, integral members of medical teams in clinical environments. Program Descriptions Phlebotomy Program – This is a 88-hour program that provides the student with skills and training in order to succeed as a phlebotomist. This course will contain classroom lecture discussion and classroom practical instruction (6-week, 48-hour), plus a required 40-hour non-paid clinical externship at a local laboratory or hospital. Accelerated Phlebotomy Program – This is a 24-hour program that provides the student who already has medical training or professional medical work history with additional skills and training in order to succeed in the healthcare field. This course will contain lecture discussion and practical instruction (4-week, 24-hour). Program Objectives Upon completion of the Phlebotomy or Accelerated Phlebotomy programs, students will:

• Demonstrate knowledge of infection control and safety • Utilize a working knowledge of anatomy for vein selection criteria • Demonstrate proficiency in venipuncture technique

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• Demonstrate understanding of the importance of specimen collection and specimen integ-rity in the delivery of patient care

• Demonstrate knowledge of collection equipment and various types of additives used • Demonstrate understanding of specimen transport and specimen processing • Demonstrate understanding of quality assurance and quality control in phlebotomy • Communicate effectively and appropriately being in compliance with HIPAA

Admissions Requirements

Phlebotomy Accelerated Phlebotomy At least 18 years of age At least 18 years of age Picture I.D. Picture I.D. High school diploma or equivalency High school diploma or equivalency Prior medical work experience, education, or train-

ing as deemed sufficient by the School Director Clinical Medical Assisting Certificate Program Because of the high demand for medical assistants with phlebotomy skills, ISP is now offering a 88-hour (12-week) Clinical Medical Assistant program. We are committed to teaching the essen-tial skills for starting a career as a medical assistant. Students gain an understanding of direct pa-tient care from our hands-on teaching methods. Our comprehensive courses will allow students to learn the techniques for performing accurate vitals, medical histories, phlebotomy, CLIA-waived testing, wound dressing, injections and front office standard procedures. Following successful completion of the Clinical Medical Assisting program (11 weeks), students have the option to be placed in a clinical externship (1-week) at a hospital, clinic or laboratory. This clinical experience is separate from the program and students must qualify for and register for the experience separately from program completion. The purpose of the clinical externship is to allow students to be exposed to an actual patient care environment and clinical setting where you will utilize the skills learned in class. Program Objectives Upon completion of the Clinical Medical Assisting program, students will:

• Working knowledge of medical terminology • Effective patient interview and medical history writing techniques • Understanding of basic systems-based anatomy and physiology • Incorporated knowledge of basic science into medical comprehension • Understanding of the cardiovascular system and blood components • Integrated knowledge of cardiovascular concepts in relation to EKG interpretation • Effective collection of and recording of vital signs • Knowledge of and use of clinical safety • Understanding and correct skills in venipuncture and other specimen collection • Understanding and correct skills in Point of Care testing and specimen handling • Understanding of medical ethics and relevant laws • Awareness of appropriate professional behavior and understanding of office-work in clin-

ical environments • Integrated understanding of microbiology and infection in relation to immunizations and

treatment • Working knowledge of pharmacology and safe medication administration

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• Knowledge of and effective skills in wound care, including suture and staple removal • Sufficient patient care skills to be an effective member of a medical team • Sufficient knowledge of medical facilities to care for and prepare rooms and equipment

Admissions Requirements

Clinical Medical Assisting At least 18 years of age Picture I.D. High school diploma or equivalency

EKG Technician Certificate Program This is a 48-hour program that provides the student with skills and training in order to succeed as EKG Technicians. This program contains 24 hours of hands-on lab with the instructor and 24 hours of classroom lecture. Program Objectives Upon completion of the EKG Technician program, students will:

• Demonstrate knowledge of clinical safety • Utilize a working knowledge of cardiac anatomy and physiology • Demonstrate proficiency in EKG techniques, including Holter and telemetry monitoring • Demonstrate understanding of the importance EKG integrity and proper analytical meth-

ods • Demonstrate knowledge of the equipment used in cardiology and its proper uses • Demonstrate the ability to understand and interpret basic EKG printouts • Demonstrate understanding of quality assurance and result analysis in EKG collection to

identify and resolve artifacts • Communicate effectively and appropriately while being in compliance with HIPAA • Respond to signs and symptoms of cardiopulmonary compromise • Measure and monitor patient vital signs

Admissions Requirements

EKG Technician At least 18 years of age Picture I.D. High school diploma or equivalency

Clinical Laboratory Assisting Certificate Program This is a 48-hour program that provides the student with skills and training in order to succeed as Clinical Laboratory Assistant. This program contains 24 hours of hands-on lab with the instruc-tor and 24 hours of classroom lecture.

Program Objectives Upon completion of the Clinical Laboratory Assistant program, students will:

• Demonstrateknowledgeofinfectioncontrolandsafety• Utilizeaworkingknowledgelaboratoryequipment• Demonstrateproficiencyinlaboratoryprocessing• Demonstrateunderstandingoftheimportanceofspecimenprocessingandspeci-

menintegrityinthedeliveryofaccurateresults

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• Demonstrateknowledgeofprocessingequipmentinvariousareasofthelaboratory• Demonstrateunderstandingofspecimentransportandspecimenprocessing• Demonstrateunderstandingofqualityassuranceandqualitycontrolinalaboratory

environment• CommunicateeffectivelyandappropriatelybeingincompliancewithHIPAA

Admissions Requirements Clinical Laboratory Assistant At least 18 years of age Picture I.D. High school diploma or equivalency

Continuing Education Paramedical Examiner Workshop This continuing education course consists of medical terminology for taking a detailed medical history, taking accurate blood pressure and pulse, dipstick urine analysis, mobile phlebotomy tips, performing a resting EKG, BMI, cholesterol and glucose testing using CLIA-waived Cholestech LDX analyzer and health coaching. Admissions Requirements

• At least 18 years of age • Completion of at least one of the following Certificate Programs at Indiana School of Phlebotomy:

o Phlebotomy o Accelerated Phlebotomy o Clinical Medical Assisting o Clinical Laboratory Assisting

Professional Development Series Workshops in the Professional Development Series will be offered on a rotating basis throughout the year. These workshops are intended to offer continuing education to graduates of programs. The workshops offered within the series, as available, include: WORKSHOPS IN THE SERIES ELIGIBLE GRADUATES Phlebotomy/

Accelerated Phlebotomy

Clinical Medical Assisting

EKG Technician

Advanced Phlebotomy Techniques (1 Session, 4 Hours) Teaches extended skills required to perform more difficult draws or adapt to challenging veins in certain patient populations. P P Donor Phlebotomy (1 Session, 4 Hours) Offers hands-on training and information to extend the phleboto-mist’s skill set in the field of donor phlebotomy and large volume collections.

P P Advanced Wound Care & Suture (1 Session, 4 Hours) Students will learn to place and remove sutures and staples, as well as additional advanced wound care techniques such as JP Drain management.

P Intravenous Placement & Infusion (4 Sessions, 3 Hours each) Focuses on the correct placement of intravenous lines and infusion sets, and teaches basics of infusion into such lines. P P

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Extended Point of Care Testing (1 Session, 4 Hours) Offers training and information on common tests performed at pa-tient care centers and outpatient offices, such as GTT, Bleeding Time, and Urine tests.

P P Patient Care & Customer Service (1 Session, 4 Hours) Teaches strategies and best practices in offering patient satisfac-tion, managing difficult patients, and providing quality service in healthcare environments.

P P P Admissions Requirements

Professional Development Series At least 18 years of age

• Completion of at least one of Indiana School of Phlebotomy’s Certificate Programs as desig-nated above, or equivalent field experience

CPR/First Aid/AED Red Cross First Aid, CPR (Cardiopulmonary Resuscitation) and AED (Automated External De-fibrillator) training meets the needs of workplace responders, school staff, professional responders and healthcare providers, as well as the general public. There are no admissions requirements for the CPR/First Aid/AED class. TUITION AND FEES Indiana School of Phlebotomy will accept and process payment from a variety of sources. All tuition and fees are payable for one class term only. Registration fee is due prior to the start of the class. ISP currently does not process Federal Pell Grant, Indiana Instructional Grant, or other student loans. However, payment plans are available. Fees listed below do not include clinical externship fees or personal expenses. Additional costs for clinical externship requirements by the clinical facility such as a lab coat, background check, health assessment and immunizations may apply. These costs are the responsibility of the student and are estimated to be less than $100. Cost of Designated Fees and Tuition

PROGRAMS

Phlebotomy

Accelerated Phlebotomy

EKG Technician

Clinical Medical Assisting

Clinical Laboratory

Assisting Registration Fee $50.00 $50.00 $50.00 $100.00 $50.00 Instructional Tuition $500.00 $500.00 $500.00 $1000.00 $500.00 Externship Fee $100.00 N/A N/A N/A N/A Textbook $25.00 $25.00 $25.00 $100.00 $25.00 Laboratory Fee $75.00 $75.00 $75.00 $450.00 $75.00 National Exam Fee N/A N/A N/A $150.00 N/A

Total Cost $750.00 $650.00 $650.00 $1800.00 $650.00

CONTINUING ED-UCATION

Paramedical Examiner

Professional Development

Series CPR/First Aid/AED

Intravenous Placement &

Infusion

Clinical Medical Assisting

Externship

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(Except IV Placement)

Registration Fee $20.00 $20.00 $20.00 $20.00 $100.00 Instructional Tuition $180.00 $180.00 $40.00 $280.00 N/A Fees N/A N/A $30.00 N/A $100.00

Total Cost $200.00 $200.00 $90.00 $300.00 $200.00 Bookstore The cost of the textbook is already included in the fee schedule. REGISTRATION AND REFUNDS Policies and procedures in this publication are in effect May 12, 2016. However, the School re-serves the right to make changes in its policy and procedures through appropriate School processes. Students have the responsibility to be aware of and understand School policies. General Registration Registration for any course is accepted at any time prior to the start time of the first day of class, unless the class has already reached the maximum number of registrations allowable. Students must submit a registration form and pay the registration fee prior to the start time of the course for which they are enrolling in. Registrations can be completed in person or online on the School’s website. Due to the length of the course, a student may not register for a course after the first day of class. Refund Policy The institution shall cancel a student's enrollment upon request of the student. The stu-dent's obligation at the time of cancellation will be calculated as follows:

(1) A student is entitled to a full refund if one (1) or more of the following criteria are met: (A) The student cancels the enrollment agreement or enrollment application within six (6) business days after signing.

(B) The student does not meet the postsecondary proprietary educational institution's mini-mum admission requirements. (C) The student's enrollment was procured as a result of a misrepresentation in the written materials utilized by the postsecondary proprietary educational institution.

(D) If the student has not visited the postsecondary educational institution prior to enrollment, and, upon touring the institution or attending the regularly scheduled orientation/classes, the student withdrew from the program within three (3) days.

(2) A student withdrawing from an instructional program, after starting the instructional program at a postsecondary proprietary institution and attending one (1) week or less, is entitled to a refund of ninety percent (90%) of the cost of the financial obligation, less an application/enrollment fee of ten percent (10%) of the total tuition, not to exceed one hundred dollars ($100). (3) A student withdrawing from an instructional program, after attending more than one (1) week but equal to or less than twenty-five percent (25%) of the duration of the instructional program, is entitled to a refund of seventy-five percent (75%) of the cost of the financial obligation, less an

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application/enrollment fee of ten percent (10%) of the total tuition, not to exceed one hundred dollars ($100). (4) A student withdrawing from an instructional program, after attending more than twenty-five percent (25%) but equal to or less than fifty percent (50%) of the duration of the instructional program, is entitled to a refund of fifty percent (50%) of the cost of the financial obligation, less an application/enrollment fee of ten percent (10%) of the total tuition, not to exceed one hundred dollars ($100). (5) A student withdrawing from an instructional program, after attending more than fifty percent (50%) but equal to or less than sixty percent (60%) of the duration of the instructional program, is entitled to a refund of forty percent (40%) of the cost of the financial obligation, less an applica-tion/enrollment fee of ten percent (10%) of the total tuition, not to exceed one hundred dollars ($100). (6) A student withdrawing from an institutional program, after attending more than sixty percent (60%) of the duration of the instructional program, is not entitled to a refund. Student Protection Fund IC 22-4.1-21-15 and IC 22-4.1-21-18 requires each educational institution accredited by the Office for Career and Technical Schools to submit an institutional surety bond and contribute to the Ca-reer College Student Assurance Fund which will be used to pay off debt incurred due to the closing of a school, discontinuance of a program, or loss of accreditation by an institution. To file a claim, each student must submit a completed “Student Complaint Form.” This form can be found on OCTS’s website at http://www.in.gov/dwd/2731.htm. Transcripts An official transcript will be released only on written authorization of the student. Financial obli-gations to the School must be met before a transcript is released. There is no charge for the regular processing and mailing of transcripts up to 5 copies. CLASSROOM AND ACADEMICS Cheating and Misconduct Indiana School of Phlebotomy does not tolerate cheating and misconduct. Any student found to be cheating will be dismissed from the course. Disruptive behavior will not be tolerated. Any student found displaying such behavior will be asked to leave the school premises and may be subject to dismissal from the course. Clinical Lab Conduct and Standards These are “hands-on” and skills-based courses. Participation in the clinical portion of these courses is mandatory. The student will be instructed in proper procedures in the laboratory and clinical setting. For the phlebotomy sections, students will be required to draw blood from other students and they will have other students draw blood from them. No student shall draw blood on any student without an instructor present. All students will follow posted OSHA guidelines during every lab class. A student who is deemed not ready to perform venipunctures will not be allowed to do so until considered ready by their instructor. If a student is unwilling to have their blood drawn, it is expected that they bring someone to class for them to have blood drawn. In addition, for the Clinical Medical Assisting, EKG Technician and Clinical Laboratory Assisting courses,

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students will perform clinical procedures on each other such as performing an EKG, medical his-tory intake, blood pressures, and the like. ISP is not responsible for any loss or injury to any student as a result of this. Each student agrees to hold Indiana School of Phlebotomy harmless from all claims, loss, or injury arising from blood being drawn from them by another student. Students will be instructed on the proper way to handle laboratory equipment. Willful damage to any lab equipment will be the financial responsibility of the student. All lab supplies are restricted to lab use only. Removal of any lab supplies or equipment from the lab is strictly prohibited. Classroom Behavior Disruptive Behavior is prohibited. “Disruptive behavior” means conduct that materially and sub-stantially interferes with or obstructs the teaching or learning process in the context of a classroom or educational setting. Disruptive behavior includes conduct that distracts or intimidates others in a manner that interferes with instructional activities, fails to adhere to an instructor’s appropriate classroom rules or instructions, or interferes with the normal operations of the University. Stu-dents who engage in disruptive behavior may be directed by the instructor to leave the class for the remainder of the class period and will count as an absence. Patterns of disruptive behavior will be reviewed by the director and resulting in possible dismal from the course. Drug and Alcohol Abuse Policy ISP has a zero tolerance for drug and alcohol abuse on school premises. Any student or staff per-ceived to be under the influence, making reference to inappropriate or illegal substance use, or with drug paraphernalia, will be subject to sanctions such as suspension or termination. It is the responsibility of the student to demonstrate that they are in compliance with the zero tolerance policy of the school if suspicion of drug or alcohol abuse arises based on staff observation of students on school premises. Dress Code Appropriate clothing will be required in the classroom and lab. It must be neat and clean. No baggy clothes will be allowed as they could interfere with the blood draw and the safety of the patient and the phlebotomist. No jewelry that could be deemed inappropriate or unsafe will be allowed. Long hair must be pulled back. Closed-toed shoes are required to enter the laboratory. Scrubs are highly recommended. Transfer of Credit to or from Other Schools Indiana School of Phlebotomy does not accept credit or clock hours from other schools. It is the responsibility of the student to ensure that the receiving school will accept credit or clock hours for courses from Indiana School of Phlebotomy. Grading For all programs final grades are issued as a letter grade at the end of the program. Grades calculated at the end of the program are final and cannot be altered with petition or appeal. The following is the grading system to be used for classroom coursework: Grade Explanation Percent Equivalent

A Superior Work 90.0% and above B Above Average Work 80.0% - 89.9% C Average Work 70.0% - 79.9%

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D Below Average Work 60.0% - 69.9% F Failing Work Less than 60.0% I Incomplete Work Not Computed W Withdraw Not Computed Incomplete Work “I” indicates that a portion of the course requirements for completion have not been completed in the prescribed time period due to unforeseen, but fully justified reasons, and that there is still a possibility of completing the course. This grade can be changed to a grade of A, B, C, D, F once all course requirements are met. Withdraw “W” indicates that a student has officially withdrawn from a course or the School Director has officially dropped a student from a course. This grade cannot be changed. Student Evaluation A minimum grade of “C” is required for coursework in all courses for all programs at the Indiana School of Phlebotomy. Students must demonstrate proficiency in all program objectives at the end of the program which is evaluated on a pass/fail system. For students completing a clinical externship, it will be evaluated on a pass/fail system. No extra credit is allowed or available in any program. Re-takes of assessments, including quizzes, exams, and skills evaluations, are not allowed for any reason.

Program Instructional Method

Evaluation Method of Evaluation

Phlebotomy Classroom A – F grading Quizzes and final exam Laboratory Pass/Fail Venipuncture evaluation

Accelerated Phlebotomy Classroom A – F grading Midterm and final exam Laboratory Pass/Fail Venipuncture evaluation

Clinical Medical Assisting Classroom A – F grading Quizzes and final exam

Laboratory Pass/Fail Skills evaluation

EKG Technician Classroom A – F grading Quizzes and final exam Laboratory Pass/Fail EKG evaluation

Clinical Laboratory Assisting

Classroom A – F grading Quizzes and final exam Laboratory Pass/Fail Skills evaluation

Definitions of Measures of Progress Student progress shall be assessed using standard rubrics on quizzes with assigned point values for each question, earned by giving a correct answer. On skills evaluations, a rubric with defined sub-skills will be used during assessment for consistency across faculty and classes. Individual student progress will be recorded in the following documents within the student’s file:

Progress Reports: Updated weekly with information regarding the student’s academic pro-gress and relevant information to improvement or declination in skills and understanding. Conduct Reports: Updated weekly or at the time of an incident with information regarding the student’s academic performance, misconduct, or general information that should be in-cluded in the student’s file.

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Transcript: An itemized documentation of each score received and the date on which it was earned. This transcript will be updated after each evaluation. At the end of the student’s pro-gram, a copy will be kept on file and a copy will be sent to the student electronically.

Graduation Requirements The student is expected to complete all classroom hours with satisfactory grades and complete laboratory hours meeting minimum proficiencies. For the Phlebotomy program students must also complete all required hours of the clinical externship.

Phlebotomy

• Obtain a minimum of a grade of “C” or better in all coursework • Satisfactory completion of all classroom and laboratory hours • Demonstrate proficiency in venipuncture technique • Satisfactory completion of clinical externship hours • Satisfactory settlement of all financial obligations to the School

Accelerated Phlebotomy

• Obtain a minimum of a grade of “C” or better in all coursework • Satisfactory completion of all classroom and laboratory hours • Demonstrate proficiency in venipuncture technique • Satisfactory settlement of all financial obligations to the School

Clinical Medical Assisting

• Obtain a minimum of a grade of “C” or better in all coursework • Satisfactory completion of all classroom and laboratory hours • Demonstrate proficiency in practicum technique (EKG, Venipuncture, etc.) • Satisfactory settlement of all financial obligations to the School

EKG Technician

• Obtain a minimum of a grade of “C” or better in all coursework • Satisfactory completion of all classroom and laboratory hours • Demonstrate proficiency in EKG technique • Satisfactory settlement of all financial obligations to the School

Clinical Laboratory

Assisting

• Obtain a minimum of a grade of “C” or better in all coursework • Satisfactory completion of all classroom and laboratory hours • Demonstrate proficiency in practicum technique • Satisfactory settlement of all financial obligations to the School

Withdrawal Students wishing to officially withdraw from the program must provide a staff or faculty member of the School with notification of their intent to withdraw. Initial notification can be made in per-son, in writing, by fax, or by telephone. This notification will be recorded and used for notification purposes to the School Director. The student must follow up with written notification of their decision to withdraw from the program. Probation A student who is unable to attain a minimal satisfactory grade of “C” will be placed on academic probation. The student will be notified via email if they are performing under the minimal satisfactory level halfway through the program. The student will be given the opportunity for extra assistance in an effort to reach the expected level of satisfactory performance and grade. It is the responsibility of the student to request tutoring or academic resources if they feel this is necessary for their success. Any student who is on academic probation must obtain a grade that brings their total grade to a “C” or better. Re-entrance If a student has been dropped from the program, they may be readmitted at the discretion the school director. The student must pay all tuition and fees. A student seeking re-entrance following

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academic probation will need to obtain a grade of “C” or better on the next written exam following probation.

Attendance Policy Each student must attend all sessions of the class in order to meet the program objectives. All missed classes must be made up. Students are allowed one absence from class in the Phlebotomy, EKG Technician, Clinical Laboratory Assisting, and Clinical Medical Assisting Programs. A sec-ond absence from those programs is allowed only with proper, verifiable documentation. All ma-terial and clock hours must be made up with the instructor. A third absence will result in dismissal from the program even if previous missed hours are made up. One absence is allowed in the Ac-celerated Phlebotomy Program. If a second class is missed in the Accelerated Phlebotomy Pro-gram, the student will be dropped from the program. All days of the clinical externship are required and rescheduling is not permitted unless proper documentation is provided and the School Director approves an appeal. Rescheduling of hours is handled by ISP; student should not attempt to re-schedule externship hours on their own. Tardiness Policy A tardy will reduce the student’s grade by 5%. A tardy of one hour of more will be considered an absence. Excessive tardiness may result in dismissal from the course. Make-up Policy Students must make up absent classes, tests and material with the instructor. This may put the student behind on their expected date of completion. It is the responsibility of the student to request make up appointments with their instructor. If the instructor is not available, the student may re-quest an appointment with another member of the faculty through the school office. Tutoring Policy Tutoring is available to students at Indiana School of Phlebotomy at no additional cost. Tutoring must be scheduled through the office, using a Tutoring Request Form. Requests for tutoring must be approved by administrators prior to an appointment being scheduled, and such approval is based on academic or skill-related deficiencies, as reflected in the student’s record. Email Policy Email is the primary mechanism for official communication at Indiana School of Phlebotomy. The school has the right to expect that such communications will be received and read in a timely fashion by students, staff and faculty.

STUDENT SERVICES Career Services Indiana School of Phlebotomy is dedicated to helping students find jobs and will assist in the student’s job search effort. ISP does not guarantee employment. ISP offers career services that will include but not limited to resume development, interviewing skills, job searches and leads on job openings. Counseling and Advising

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Whenever possible, Indiana School of Phlebotomy’s instructors and staff will assist students who are experiencing educational, financial or personal difficulties. Students who are in need of addi-tional help or other counseling will be assisted in finding outside professionals to assist. Appeals Board Students may request to submit an appeal for consideration by the Appeals Board. Appeals are to be utilized as a method for students to communicate grievances, request consideration of special circumstances in light of policy decisions, or resolve certain policy violations in order to remain enrolled in a program. The Appeals Board consists of the Director of the school and relevant ad-ministrators who can advise on the application of policy and state regulations to the requests and outcomes of appeals. Students may utilize the appeal process no more than once per enrollment in an academic program. Once a student requests to engage in the Appeals Board process, he or she will communicate with the Appeals Board directly, in writing, regarding the matter being handled through the appeals process. Campus Coordinators, instructors, and other school personnel will not be able to advise on the appeals process or outcome. Grievance Procedure All students’ complaints should initially be directed to the school personnel involved. In the event that no resolution is forthcoming, a written complaint shall be submitted to the director of the school. A formal complaint may be filed with the Office for Career and Technical Schools only af-ter the student has exhausted the institution’s complaint process. The contact information for OCTS may be found on page 3 of this catalog.

LIST OF ADMINISTRATORS AND FACULTY Administrators Brontë Clifford, BA, CPT Director Bachelor of Arts, Mathematics, University of Washington, Seattle, WA Craig Clifford, MD, MS Chief Academic Officer Master of Science, Organic Chemistry, University of Illinois, Chicago, IL Doctorate of Medicine, Rush University, Chicago, IL Emily Witt, M.Ed., CCMA Chief Administrative Officer Bachelor of Science, Education & Human Ecology, The Ohio State University, Columbus, OH Master of Education, Adult Education, The Pennsylvania State University, State College, PA Kindra Weaver, CCMA, CPT Associate Academic Officer Kara Beauford Externship Coordinator Nathaniel Flannery Campus Coordinator

Faculty Celcie Ormsby, CCMA Clinical Medical Assisting Instructor Phlebotomy Instructor Katherine Largent Clinical Medical Assisting Instructor Shaun Jones, CMA, CPT, MSP Clinical Medical Assisting Instructor Stacey Sipos Accelerated Phlebotomy Instructor EKG Technician Instructor Jessica Ramirez, MLT Clinical Laboratory Assisting Instructor Karissa Korte Accelerated Phlebotomy Instructor

Rebekah Perkinson EKG Technician Instructor Tracy Flannery, RN Substitute Instructor Meghan Gillen Substitute Instructor