Integrated Management System

Community Benefits Plan

Project Name: South Bristol Link Design and Build Highways Contract

Project Number: 3778

001 27/11/14 Incorporate JO comments and further information available

000 Submitted for Comment

Rev. Date Description

Prepared by: Reviewed by: Approved by:

Name:Steve Saunders

(SustainabilityManager)

Emma Davies

(Community RelationsManager)

Simon Dunn

(Contracts Manager)

Date: 20/10/14 19/11/2014 27/11/2014

Signature:

Introduction

The following Community Benefits Plan (CBP) has been developed as the underpinning document for thesuccessful delivery of the South Bristol Link Design and Build Highways Contract in terms of Public Relations,Community Engagement and minimising disruption to the general public, businesses and road users. The Planhas been developed with Social, Economic and Environmental Sustainability issues in mind with the goal of notonly minimising the impact of the construction works on the local area but to leave a lasting legacy whichbenefits the community in the coming years.

The CBP will be reviewed on a regular basis to ensure it addresses all changes and developments with theproject.

The plan will detail our activities and initiatives under the three key headings of:

1. Social

2. Economic

3. Environmental

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1.0. Social

1.1. Public Liaison Officer

The Public Liaison Officer (PLO) will be responsible for overseeing the requirements of thisCBP and will be responsible for ensuring Griffiths delivers the project in a manner which isconsiderate to the local community.

1.2. Pre-Start Communications Plan

Griffiths understand that whilst the project will provide long term benefits for the localcommunity there is often apprehension regarding any Construction works. ThereforeGriffiths will undertake a letter drop to surrounding residents, engage with local press andembark on a series of visits to local businesses and community groups. The followingoutlines the actions to take place on this project:

ACTION FURTHER INFORMATION By Whom By When

Undertake letter drop to local residents

Letter found in Appendix B of this Plan to be approved by Client.

West of England to provide list of properties to deliver too and those which should not be visited/delivered to (Appendix C).

PLO4 weeks before commencement date

Engage with local press

Communicate project information and community engagement initiatives with:

WHAM Bristol Post Western Daily Press South Bristol Observer

PLO4 weeks before commencement date

Visit local businessesList of businesses and contacts to be maintained and recorded in Appendix A of this Plan.

PLO4 weeks before commencement date.

Hold pre-start stakeholder meeting

Jane Owen to advise on suitable location and how best to advertise

PLO Jane Owen February 2015

Establish Complaints Register

To log any comments/complaints/feedbackraised pre-start and be maintained throughout the duration of the Project. All complaints/concerns to be closed out within 7 days.

Compliant Register located in Appendix D

PLO Ongoing

1.3. Construction Phase Communication Plan

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Experience has shown that continually informing the local community of the progress of theproject including any upcoming significant operations (i.e. night work, traffic managementchanges etc) is essential in delivering a successful project. The PLO will therefore undertakethe following key tasks at the durations stated below:

KEY TASK FURTHER INFORMATION By Whom By When

Information Centre

A suitably located focal point for sharing progress information andkey upcoming works to act as a one stop shop for people wantingto know more about the project.

Location to be advised by Jane Owen.

PLO Established February 2015

Project Bulletins

Update information for the local community by means of regular monthly information bulletins (letter drops).

Bulletin outline seen in Appendix D and to include:1. Current Progress2. Significant Upcoming Work3. Traffic Management4. Contact Name/Number

PLOMonthly

Starting Jan 2015

Stakeholder Meetings

Meetings attended by key local stakeholders (i.e. Councillors, community groups etc) and Project Team to discuss the works.

PLO

Monthly. Dates tobe agreed at first meeting in December 2014.

Community Website

SBL page added to Griffiths Community Website providing upto date project progress, upcoming works, traffic management plans, closures etc, photos, community activities/initiatives

Web Address to be included on all public communications and within local press

PLO

Ongoing

To be available Jan 2015

Freephone Number

Freephone Number to be displayed around project for people to contact regarding comments/complaints/feedback about the work

PLO

Ongoing

To be in place Jan 2015

Monitoring Social Media and Newspapers

Review Facebook, Twitter, Local Paper Websites to understand the general public perception of the project and identify methods to improve

A Project Twitter Feed and Facebook Page will also be established and advertised

PLO Ongoing

Facebook Page/Twitter Feedto Commence Jan2015

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throughout the site.

Mid Contract Survey

Survey found in Appendix F to be distributed to local community with Project Bulletin to obtain feedback on Project and Community Engagement success.

PLO Mid Project

Completion Survey

Survey found in Appendix F to be distributed to local community atthe end of the project to obtain feedback on how the project went and what successes/failureswere experienced.

PLO Post Completion

1.4. Considerate Constructors Scheme (CCS)

The project will be registered with the CCS prior to commencement on site. Appendix Fidentifies the location of CCS banners, posters and flags. Appendix F also identifies thelocation of important information banners/boards which will be inspected daily as part ofthe ongoing site inspections.

The external audit will be attended by the PLO and Griffiths Project Manager and target aminimum score of 40 targeted on all visits.

1.5. Contributions to Education

Prior to commencement of the project the PLO will visit local schools and education centres(i.e. Scouts and Guides) to identify the requirements for the following activities:

EDUCATION ACTIVITY FURTHER INFORMATION ByWhom

By When

ICE Bridge to Schools

The school visit will be used to raise the profile of the construction industry and potential careers in construction.Schools Identified:Merchant’s AcademyContact is Alison Riley. (Site Manager) 0117 3015000

Bedminster Down Secondary0117 3532800

PLO

As outlined in Calendar Below.10 Visits

Site VisitsLocal school children will be invited onto site for a structured visit to inform them of the project and work being undertaken.

PLOAs outlined in Calendar Below

Sally Safesteps The programme will be used to inform local children about H&S, Engineering and any relevant site activity such as environmental works.Primary Schools Identified:St Pius X Catholic Primary SchoolHead teacher: Linda Brown (0117 377 2165)St Pius borders SBL and has a noise barrier

PLO As outlined in Calendar Below.10 Visits

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between it's playground and the Link. Councillor Richard Eddy is a governor of theschool and supporter of SBL. St Peters C of E Primary School0117 3377 2186 Hareclive Road Academy (previously Hareclive Road Primary)Mike Colcombe is the Head Teacher. He waspreviously at St Pius and knows about SBL.0117 903 0425 Merchant's Academy Primary0117 3010805

Fair Furlong Primary (special school)Councillor Mark Brain is a governor at school. He is a supporter of SBL.

1.6. Community Initiatives

Throughout the contract we will work with and support local community groups and provideassistance to local regeneration projects. This may include project volunteering days,provision of resource and materials and fund raising.

COMMUNITY INITIATIVE FURTHER INFORMATION By Whom By When

Gatehouse Centre Provide internet access course

Waverley Gardens

Work with elderly persons care home to provide viewing area, as they do not wish to have the noise bund in place

Gateway between Hartcliffe and Bishopsworth

Concern that the link between the two will be severed, as part of the contract look at works to develop and enhance the area

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2.0. Economic

2.1 Unemployment Utilisation

For the past 40 years our culture has been to employ and train local people and provide localcommunity benefits. Our aim is to offer secure long term employment as we believe onlycontinuity of employment achieves true social stability. This also allows us to capitalise ontraining and development investment. The project will aim to employ local people andmaintain these jobs upon project completion. It is hoped this will improve expenditurewithin the local economy.

We will provide the fulltime opportunities detailed below and target the recruitment ofthose local residents (targeting those within a BS13 postcode) who may be facing barriersto employment.

POSITION Number By When

Construction Apprentices 2 Construction Week 2

Civil Engineering Operative 1 Construction Week 2

All operatives will undertake regular training in line with the Griffiths Skills Academy. All newemployees will be required to hold the relevant CSCS card as a minimum.

2.2. Work Experience

We will work with the client, local colleges and employment support services to providework experience and placements to students, those not in education, employment ortraining and long term economically inactive people.

Placements will be spread over the construction programme and cover all trades associatedwith the delivery of the project.

PLACEMENT DURATION By When1 – Bristol University/UWE Student 8 Weeks Summer 2015

2 – Local High School Student Multiple 1 week placements Summer 2015

3 – Bristol City College Multiple 1 Week placements Throughout Project

4 – Bristol City College Lecturer Placements/teacher placement As required

Throughout Project

5-HYPE South West 2 No. 8 week placements Throughout Project

2.3. Local Supply Chain Initiatives

We understand the importance of utilising local supply chains, not only because it supportslocal businesses but also because experience suggests they take more pride in theservice/product they are offering as they have a personal attachment to the scheme.

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In consultation with the Client we will hold a Meet the Buyer event in December 2014. Thiswill give all potential suppliers and subcontractors sufficient time to update processes andprocedures in order to comply with our requirements.

Venue Date Target No.Attendees

South Bristol Sports Centre01179038681 08/12/2014 200

Following the Meet the Buyer event we will identify the supply chain partners to be used onthe project and the level of project spend with each:

NAME SERVICE/PRODUCT EstimatedValue

Postcode EstimatedTime

TBC after the “Meet the Buyer” Event

2.4. Economic Measurement

Throughout the project we will measure and report:

The number of new entrants employed and accumulative working weeks

The number of person-weeks work experience provided

Percentage of employees from within the BS 13 defined postcode area

Value of services and goods procured from within the BS 13 defined postcode area

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3.0 Environment

3.1 Environmental Enhancements

All environmental aspects of the project will be managed in line with our accreditedEnvironmental Management System. Julian Gregory will be appointed as EnvironmentalCoordinator and will be responsible for the development and implementation of aConstruction Environmental Management Plan.

The PLO and Julian Gregory will work together to ensure the works proceed with minimaldisruption to our neighbours from statutory nuisances. Air quality, noise, dust and vibrationwill be monitored and strict times of working adhered to.

We will work with the Client, local residents and community groups to identifyenvironmental enhancement projects which support local ecology and biodiversity. We haveidentified the following opportunities:

ENVIRONMENTALENHANCEMENT

FURTHER INFORMATION By Whom By When

Highridge Common

Litter picking, improve signage, upgrading of a footpath that runs towards the common (Cutler Road to Highridge Greenfrom Highridge Park) used by speeding motorcyclists.

Tree Planting

As part of National Tree planting week 2015, look to include local schools (identified above to take ownership of planting some of the trees). (NB: the Forest of Avon is already doing a project linked toHanging Hill Wood to do with planting additional trees as wellas work with King Georges Roadto plant fruit trees at the front of their properties).

Kings Head Park

Progress the idea of using surplus soil disposal from the works to resurface the old play area in King's Head Park (accessed by Lamington Close). There may well be obstacles to this happening because of contamination or the “right kindof soil” etc, but it is one of the top 3 on the wish list for Bishopsworth councillors and the Neighbourhood Partnershipas they wish to “keep it local”.

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Calendar of Events (Week Commencing Dates)

2015January February March April

10 17 24 31 7 14 21 28 5 12 19 26 2 9 16 23 30

2015May June July August

7 14 21 28 4 11 18 25 1 8 15 22 29 6 13 20 27

2015September October November December

3 10 17 24 1 8 15 22 29 5 12 19 26 2 9 16 23

2016January February March April

10 17 24 31 7 14 21 28 5 12 19 26 2 9 16 23 30

2016May June July August

7 14 21 28 4 11 18 25 1 8 15 22 29 6 13 20 27

2016September October November December

3 10 17 24 1 8 15 22 29 5 12 19 26 2 9 16 23

Key: (B) – Bulletin, (SM) – Stakeholder Meeting, (SS) – School Safety Visit, (MS) – Mid-Contract Survey, (CS) – Completion Survey, (IB) – ICE Bridge to Schools, (SV) – Site Visit

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APPENDIX A - Business Visit Record

BUSINESS NAME CONTACTNAME/NUMBER/EMAIL

Comments

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APPENDIX B - Pre-Start Letter

(PLO to Produce)

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APPENDIX C - Cautionary Addresses

The addresses below have been checked against NSC Cautionary Contacts Database:

ADDRESS CommentsRose Meadow

Long Ashton Road

Church Lane

Parsonage Road

Glebe Road

Ashton Drive

Rose Meadow View

Brook Gate

Bridgewater Road

Highridge green

Highridge Road

King Georges Road

Ashton vale Road

Hillside Road

yanley Lane

Ryecroft Rise

Catley Grove

Yanleigh Close

The database identified an entry at Keedwell Hill Long Ashton Long Ashton Bristol BS41 9DR (Current) was logged for an incident in 2007 and is still under review. No further incidents have been recorded and no precautions are noted. Keedwell Hill is at the other end of Long Ashton so may not be relevant

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The following were checked for the Bristol Area:

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SBL highway Address Type Validated Occurred Updated Contact E-mail Phone Description

Hareclive Road 29; BS13 9JL 1: credible threat 17-Jul-13 17-Jul-13 17-Jul-13 Paul Bannerman BRHOPHB@bristol.gov.uk (0117) 3532018Info received from Landlord Services. Please contact Estate Management for further information

Gatehouse Avenue10; BS13 9AA 1: credible threat 19-Jul-13 19-Jul-13 19-Jul-13 Paul Bannerman BRHOPHB@bristol.gov.uk (0117) 3532018Info received from Landlord Services. Please contact Estate Management for further information

Gatehouse Avenue52; BS13 9AE 1: credible threat 22-Aug-13 22-Aug-13 22-Aug-13 Su Tucker ACSSST2@bristol.gov.uk (0117) 9038121Info received from HSC Paris System. Please contact owner of flag for further information

Gatehouse Avenue185c; BS13 9AQ 1: credible threat 19-Jul-13 19-Jul-13 19-Jul-13 Paul Bannerman BRHOPHB@bristol.gov.uk (0117) 3532018Info received from Landlord Services. Please contact Estate Management for further information

Hareclive Road 39; BS13 9JL 1: credible threat 19-Jul-13 19-Jul-13 19-Jul-13 Paul Bannerman BRHOPHB@bristol.gov.uk (0117) 3532018Info received from Landlord Services. Please contact Estate Management for further information

Acresbush Close 1; BS13 7SJ 1: credible threat 19-Jul-13 19-Jul-13 19-Jul-13 Paul Bannerman BRHOPHB@bristol.gov.uk (0117) 3532018Info received from Landlord Services. Please contact Estate Management for further information

Acresbush Close 8; BS13 7SJ 1: credible threat 19-Jul-13 19-Jul-13 19-Jul-13 Paul Bannerman BRHOPHB@bristol.gov.uk (0117) 3532018Info received from Landlord Services. Please contact Estate Management for further information

Acresbush Close 11; BS13 7SJ 1: credible threat 14-Jun-13 14-Jun-13 14-Jun-13 Paul Bannerman BRHOPHB@bristol.gov.uk (0117) 3532018Info received from Landlord Services. Please contact Estate Management for further information

Cornleaze 7; BS13 7SG 1: credible threat 31-May-13 15-Apr-13 31-May-13 Juliet Price BRSSJCP@bristol.gov.uk (0117) 9031414Received abusive phone call in the space of 50 mins. threatening violence and use of bad language

Queens Road 29 Waverley Gardens 1: credible threat 23-Aug-13 23-Aug-13 23-Aug-13 Su Tucker ACSSST2@bristol.gov.uk (0117) 9038121Info received from HSC Paris System. Please contact owner of flag for further information

Highridge Road 60; BS13 8HL 1: credible threat 19-Jul-13 19-Jul-13 19-Jul-13 Paul Bannerman BRHOPHB@bristol.gov.uk (0117) 3532018Info received from Landlord Services. Please contact Estate Management for further information

Highridge Green 133; BS13 8AB 1: credible threat 02-Aug-13 02-Aug-13 02-Aug-13 Sarah Hooper A1SSSH1@bristol.gov.uk (0117) 9037313Info received from HSC Paris System. Please contact owner of flag for further information

APPENDIX D -Compliments and Complaints Register

DateName & Phone

NumberComplaints/Comments

/ComplimentsAction Taken Date Actioned

Name:

Number:

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Name:

Number:

Name:

Number:

Name:

Number:

Name:

Number:

Name:

Number:

Number:

Number:

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APPENDIX E - Project Bulletin Template

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APPENDIX F - School Visit Agenda

(PLO to Develop)

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APPENDIX G - Project Survey Template

(PLO to Complete)

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APPENDIX H – Communications channels checklist

Communications channelsChecklist

This is an aide memoire for informing stakeholders about events or for giving out information. Not every stakeholder will be relevant for every piece of communication.

Stakeholder Owner

West of England LEP

- Joint Transport Board- LEP members

Julia Dean

Elected representatives

- Members of Parliament- Bristol City councillors (and Mayor)- North Somerset councillors- Ward councillors

Julia Dean/Jane Owen

Neighbourhood Partnerships - BCC

Parishes – NSC

Contractor

Council staff (for info, non-permission)

- Press offices BCC and NSC- Economic Development offices BCC and NSC- Other relevant departments eg Public Transport, Planning, Skills and Education, Environment

Council staff (permission)

Jane Owen

Contractor

Emergency services

PoliceFireAmbulance

Bus operatorsAA/RAC organisationsRoad haulage companies etc

Contractor

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Businesses- Business organisations- Individual businesses- Bristol Airport (funder)

Contractor

Media- Bristol Post- North Somerset Times- Wham!- Bristol Observer- Radio Bristol (Breakfast, Drive Time)- Points West- ITV west

Contractor(following approval)

Equality fora – BCC and NSC Contractor

Schools and colleges Contractor

Non-Motorised User groups Contractor

Landowners Contractor

Local residents- affected residents- general residents

Community groupsFor example:- Neighbourhood Watch- Care homes- Churches- The Gatehouse Centre- The Withywood Centre- Libraries (Long Ashton, Bishopsworth)- Bristol City Football Club (Community)- Sartan Club

Contractor

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