Sarah Masgai 2016 Resume

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Sales manager resume (Contemporary design)

1231 Faulkner Ct #101Celebration, FL 34747651-755-5757smasgai@aol.comSarah MasgaiIntroductionSarah is a strong Quality Assurance Lead with over 15 years of QA experience in various industries. She has been involved in the creation of a QA department from the ground up as well as the start of a Center of Excellence (COE). Sarah has also assisted in the development of QA processes and procedures in several projects. She is experienced in all phases of the software development life cycle with the ability to liaise between business and technical areas. Sarah provides excellent leadership, sales, communication, and presentation skills. As QA Project Lead she has been responsible for task prioritization, developing test cases from technical requirements, test execution, defining and implementing defect management as well as resource management. Sarah is experienced in manual and automated testing methodologies. She has utilized industry best practices and standards with experience in managing multiple ongoing projects and resources. Sarah has strong project planning and project management skills. Sarah has written Test Strategies, Test Plans, Use Cases and Test Cases. She has performed all phases of testing.

Primary Roles Test Lead Test Manager Program/Project Manager

Primary Technologies Web, VB Client/Server, Windows Oracle, SQL Server, MS Access SQL Enterprise Manager, SQL Query Analyzer, HTML, Java, Python

Other Technologies/Tools Mercury Test Director, HP Quality Center, Mercury Load Runner, Rational Requisite Pro, PAMIE, ALM Salesforce TFS and MTM Rational Rose, , IBM Rational Requisite Pro MS Office, MS Project, MS Visio, MS Visual Source Safe, Lotus Notes, MS Outlook JIRA, GitHub, SharePoint AS/400 - TPS

Key Industries Hospitality Government Financial Healthcare Agriculture Airline Pharmacy

Experience12/15-CurrentTeksystemsLake Mary, FLQA Program Test LeadClient PharmaceuticalProgram QA Lead Sr QA Tester for multiple projectsCreated Test Data for Testing effortCreated Test Cases Executed Test CasesUtilized ALM modules Requirements, Test Plan, Test Lab, and DefectsUtilized ALM for defect creation and trackingAssisted in development of QA Program Lead role1/15-10/15Randstad TechnologiesCelebration, FLQA Test LeadClient Newmarket Inc.Testing of Salesforce utilizing Agile MethodologyActed as Scrum Master for one of the 2 teams Created Test Data for Testing effortCreated Test Cases Executed Test CasesUtilized TFS to create and update tasks for sprintUtilized TFS for defect creation and trackingDeveloped and implemented a regression test bedResponsible for implementing definition of done for each sprint2013-2015Ambient ConsultingMinneapolis, MNQA Test LeadClient Major AirlineCreated and Maintained Test Strategy for multiple projectsLed test planning initiative throughout entire company to upgrade platformManaged simultaneous testing for all below the wing applications (4 managers, 15 testers, 32 applications)Created Master Test PlanCreated Test CasesExecuted Test CasesUtilized SQL Developer to query data from various databases to determine if database flags were set, obtain passenger itineraries, and track baggage scanning eventsTest Data CreationDeveloped and implemented a regression test bedResponsible for defect prioritization and trackingDeveloped and Participated in End User Acceptance Testing Responsible for the coordination of the work effort of the Mishandled Baggage System Testers. Mentoring of the employee resources in QA Test Case Writing, Test Execution, Defect Management, and various QA Processes and Standards2012-2013Perficient Inc.Minneapolis, MNQA Test LeadClient - Major RetailCreated and Maintained overall Enterprise Test StrategyDefined Team RolesDefined/Set Dependencies of delivery teamsEstablished/Maintain resource forecasting for QA Test TeamDefined/Maintain Testing RACIIdentify/Evaluate gaps to improve and streamline processesValidated Test Work is being completed on timeValidated Quality of Test Work OutputTracked and Communicated Testing ProgressDefined and Maintained Defect Management ProcessFacilitated Defect Review and Resolution MeetingsCreated and Distributed Defect Metrics to the various program teamsLet a team of 5 functional testers and 2 Performance Testers

2010-2012Ambient ConsultingMinneapolis, MNQA Test LeadClient Major Airline Responsible for planning and leading the testing effort for a baggage kiosk, baggage notification system, and baggage claim system. Created Master Test Plan Created Test Cases Executed Test Cases Utilized SQL Developer to query data from various databases to determine if database flags were set, obtain passenger itineraries, and track baggage scanning events Test Data Creation Developed and implemented a regression test bed Responsible for defect prioritization and tracking Developed and Participated in End User Acceptance Testing Responsible for the coordination of the work effort of the Mishandled Baggage System Testers. Mentoring of the employee resources in QA Test Case Writing, Test Execution, Defect Management, and various QA Processes and Standards2008-2010CargillMinneapolis, MNQA Test Lead Test Lead for a major 15 year SAP initiative Developed and contributed to Test Strategies and Plans for multiple waves/phases of SAP testing Assembly Testing Product Testing Performance Testing Assisted in development of Defect Management Process Working with a remote team Assisted in scope definition for testing effort involving interfacing to multiple systems Assisting in development of QA Center of Excellence (COE) Assisted in leading a Process Improvement Project on Defect Management

2005-2008VIP ConsultingMinneapolis, MNQA Test LeadClient Medical Device Company Lead a major portion of a software area for 5 different releases. Many of the release overlapped with 1 other release. Developed and implemented a regression test bed to be used for all releases and areas of the application. Worked with other areas of the project team to reduce redundancy across the project Automated installation tests to ensure a timely and accurate smoke test is done prior to each build being implemented Mentored and Trained multiple new employees and contractors in the QA methodology used at the client site. Reviewed test cases and test results to ensure FDA compliance Assisted in the planning and implementation of acceptance testing the night of release to Production

2002-2005Northrop GrummanMinneapolis, MNQA Test Lead/ Acting Program ManagerClient United States Postal Service Quality Assurance Lead QA Department Creation Established the Quality Assurance department for this major application within USPS. Introduced Test Plan templates Introduced Test Case templates Introduced Release Schedule Introduced Field Communication Plan Introduced Status Report for upper management Developed and implemented a regression test bed Responsible for defect prioritization and tracking Developed and Participated in End User Acceptance Testing Developed and Participated in Business Requirement development with the end users in the field Responsible for the maintenance of the on-line knowledge base. Answered questions throughout the country using this on-line forum Acting Program Manager Developed and implemented a release schedule to implement 5 releases a year. Previously there was no release schedule Identified and documented scope for each release and developed a communication plan for the end users in the field Participated in National Conferences regarding the application Implemented status reports for upper management

2001-2002Cornerstone ConsultingMinneapolis, MNQA Test LeadClient Major Healthcare Insurance Provider Developed test cases from use cases for a short-term set budget project. Perform functional, unit, regression, system integration, and performance testing manually Utilized SQL query to validate patient and prescription information Analyzed application requirements to ensure they met the end users needs Responsible for defect management using Test DirectorClient International Agricultural Company Performance Tester Developed test cases from use cases for a short-term set budget project. Perform functional, unit, regression, system integration, and performance testing manually Analyzed application requirements to ensure they met the end users needs Responsible for defect management using Test DirectorClient Online Trading Company Developed and executed manual testing strategy for all phases of development. Created and executed manual test cases Managed a defect tracking system using a web-based tool. Responsible for defect management using Test DirectorClient International Agricultural Company Developed test cases for a gadget web application that will be used worldwide. Mentored employees on test case creation Conducted a training session on understanding and executing test cases

Client Healthcare Insurance Provider Assisted in the development of the QA Process and procedures used Developed Test Cases from Use Cases Used Oracle SQL and Access SQL for testing data related functionality Wrote Test Plans, Test Cases and Executed Tests Participated with the business in the elaboration phase of the Rational Unified Process to analyze and learn about application requirements.Client International Agricultural Company Developed test cases for a gadget web application that will be used worldwide. Mentored employees on test case creation Conducted a training session on understanding and executing test cases1999-2001Compuware ConsultingMinneapolis, MNQA Test Lead/Business AnalystClient Major Financial Institution Developed the QA Process for system testing Organized and led a team of technical developers, testers, and the vendor in the execution of system testing for a web application. Developed the test plan and test cases Prepared test data Reviewed Business Processes, created as-is flow charts and implemented re-engineering strategies with new flow charts Led the effort to organize existing and new advisors into tiers based on their selections. Maintained selections in a database along with business information associated with each advisorClient Major Healthcare Institution Interviewed several business areas to determine Y2K compliance Maintained a Y2K compliance database for all the medical systems in Fairview/University Hospital Developed a Y2K test plan based upon vendor documentation for an Oracle-based chart tracking/chart completion application Executed the Y2K product and system end to end tests1997-1999US BankMinneapolis, MNBusiness Analyst/QA Analyst Represented many business areas in the development of a common front-end system for back-end bank processing systems. Acted as a liaison between the business and the technical side. Created system use cases and developed test cases based on the use cases Created Test Plan Executed Test Cases Managed Defect Tracking

EducationMinneapolis Community and Technical College, Mpls.MN Generals

Metropolitan State University, Mpls.MN Generals

Dakota County Technical College - Certificate in Event Management May 2015 National Honor Society MemberMeeting, Conference, and Event ManagementAdvanced Meeting, Conference, and Event ManagementIntroduction to Hospitality and TourismLodging Operations and CoordinationInterpersonal CommunicationsPrincipals of MarketingFundamentals of SalesCritical ThinkingLeadershipSpecial Events Management and Coordination Event Promotion Hospitality Risk Management Hospitality and Tourism Guest Services