saqc quality 3rd issue 2004

7/31/2019 SAQC Quality 3rd Issue 2004

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P.O. Box 17610, Jeddah 21494, Saudi Arabia

Tel : 644-7713 Fax : 644-1123 E-Mail : [email protected]

During the month of June, 2004 we had the Technical Meeting on the subject of Work Man-

agementand how it can contribute when used with Quality Management in improving the pro-

ductivity and efficiency of an organization.

The speaker for the event was Mr. Khalid Abu Osbeh, Executive Director of Consulting Services

in Abu Ghazaleh & Co. Consulting. The subject of the presentation was discussed for the first

time in our Technical Meetings. The speaker provided various experiences of how companies

have improved their performance by effectively using Work Management as a tool in the busi-

ness process.

We thank Abu Ghazaleh & Co. for their support and look forward to the next opportunity to

work together.

As promised SAQC will work this year,

more than ever, with you all, to ensure

its objectives and plans are achieved.

We need every members support and

cooperation in making the year 2005 an

year of learning and knowledge shar-

ing.

We call upon, and encourage, all our

members, both individual and corpo-

rate to propose us your preferred top-

ics and speakers during the Technical

Meetings. We, at the society will do

what it takes to meet your expectations.

At the same time, I take this opportu-

nity to also remind majority of our cur-

rent Members to renew their member-

ship which may be long overdue.

Dr. Ayed T. Al-Amri

Director, SAQC (Western Region)

Mr. Khalid Abu Osbeh delivering his presentation on Work

Management as a Tool to be Implemented with QMS to im-

prove Productivity and efficiency in Saudi German Hospital

Auditorium for Junes Technical Meeting

With the grand success of First GCC Symposium on Quality in the Governmental Sector,

SAQC got geared up after the summer break to start again with lots of encouragement and ap-

preciation for its contribution in promoting and advancing individual and organizational per-

formances and providing learning opportunities to all our members. SAQC appreciates all the

support it got in successfully organizing activities / programs during the year 2003-2004.

WORK MANAGEMENT AS A TOOL TO BE IMPLEMENTEDWORK MANAGEMENT AS A TOOL TO BE IMPLEMENTEDWORK MANAGEMENT AS A TOOL TO BE IMPLEMENTED

WITH QMS TO IMPROVEWITH QMS TO IMPROVEWITH QMS TO IMPROVE PRODUCTIVITY AND EFFICIENCYPRODUCTIVITY AND EFFICIENCYPRODUCTIVITY AND EFFICIENCY

N E W S L E T T E R D A T E : 0 1 D E C E M B E R , 2 0 0 4 V O L U M E 7 I S S U E 3 O F 2 0 0 4

Q U A L I T Y

F O C U S

I N S I D E T H I S I S S U E :

Best Practices in Re-

engineering

2

Journey of ISO

140012

Plant Tour Plan for

United Sugar Co.

Healthcare Event

SAQC Officers Meet

Quality Web Watch

3

3

3

3

Secret Ingredients

of Organizational...

Kaizen

4

4

Dilbert 4

S A Q C M I S S I O NS A Q C M I S S I O NS A Q C M I S S I O N

The Saudi Arabian

Quality Council

(SAQC) in the West-

ern Region advances

individual and organ-

izational perform-

ance excellence by

providing opportuni-

ties for learning,

quality improvement

and knowledge ex-

change


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Best Practice in Re-Engineering by Dr. Ayed T. Al-Amri

AlHamrani FUCHS Petroleum Saudi Arabia shares their Success Story

Dr. Ayed Al-Amri seen above delivering the

presentation on Best Practice in Re-engineering

Engr Masood Said was the speaker from AlHam-

rani Fuchs sharing their experiences with SAQC

SAQC had its first Technical Meeting on the subject of Environmental Quality

Management System. AlHamrani FUCHS offered to share their experiences of

implementing ISO 14001 and SAQC took this opportunity to organize the event

during October, 2004.

AlHamrani FUCHS is one of the few organizations in Saudi Arabia who are

certified to ISO 14001 since 1998. The speaker provided a brief on the model of

the Environmental Management System and walked us through the 4 phases

from understanding the requirement to achieving the certification. It took an

year from the day the project got initiated till the company got the certificate

awarded.

AlHamrani FUCHS is currently working towards integrated with Quality Man-

agement System with Environmental Management System. Their plant is based

in Yanbu. AlHamrani FUCHS is a Corporate Golden Member and SAQC val-

ues their commitment to the Society. SAQC encourages others to follow Al-

Hamrani FUCHS and share their success stories with us.

Dr. Ayed started the presentation with why an organization needs to

Re-engineer. What are the most cited primary business drivers lead-

ing to Re-engineering. Dr. Ayed provided the results of the survey

carried out covering all the major elements constituting best practice

in re-engineering such as executive commitment, understanding of

organizations readiness to change, communication, Team selection

criteria, Time commitment, Structured framework, effective utiliza-

tion of consultants at different phases of the project, goals linking to

corporate strategies, right selection of the process for re-engineering,

choosing the right measurement, change management strategy and

continual improvement plans. The meeting was attended by more

than 50 attendees.

B E S T P R A C T I C E S I N R E - E N G I N E E R I N G :

D R . A Y E D A L A M R I S P E A K S O N T H E S U B J E C T

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JOURNEY OF ISO 14001 IMPLEMENTAITON IN ALHAMRANI

FUCHS PETROLEUM SAUDI ARABIA

dissatisfied customers. This standard provides guidelines for handling complaints in a manner acceptable to both the organisation and the customer.

ISO 10002, Quality management - Customer Satisfaction - Guidelines for complaints handling in organisations, provides a process for managing complaints.

Thereby, it augments the implementation process of the QMS. The standard costs 97 Swiss Francs and is available at all ISO member institutes.

For more information click here. http://www.iso.org/iso/en/commcentre/pressreleases/2004/Ref925.html

NEW ISO STANDARDS FOR HAN-

DLING CUSTOMER COMPLAINTS

A dissatisfied customer can be a majorissue of concern to any organisation. Anew standard ISO 10002 was developedto guide organisations on managing


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Healthcare event in October, 2004Healthcare event in October, 2004

Q U A L I T Y

W E B W A T C H

CHALLENGES FACING HECHALLENGES FACING HECHALLENGES FACING HEALTH CARE PROFESSIONALS :ALTH CARE PROFESSIONALS :ALTH CARE PROFESSIONALS :

QUALITY PROSPECTIVESQUALITY PROSPECTIVESQUALITY PROSPECTIVES

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The Healthcare Interest Group (HIG)

event for the month of October was

carried out in Dr. Bakhsh Hospital in

collaboration with Saudi Society of

Family and Community Medicine.

The speakers for the events were the

HIG Coordinator, Mr. Baraa T. Al-

Haj Hussein and Mr. Nashat Nafouri. The subjects were :

Quality in Healthcare whats in it for healthcare profession-

als and the New Horizons for Millennium Doctors.

Majority of those attending the event were from healthcareindustry. SAQC thanks Dr. Bakhsh Hospital for hosting the

event in their facilities.

A special thank goes to Nashat Nafouri and Baraa Taj for

their untiring efforts in promoting healthcare quality in the

western region. SAQC is proud to have them as part of our

team and we look forward to more achievements in our fu-

ture endeavors.

SAQC OFFICERS MEET TO REVIEW THESAQC OFFICERS MEET TO REVIEW THESAQC OFFICERS MEET TO REVIEW THE

PERFORMANCE OF SAQC ACTIVITIESPERFORMANCE OF SAQC ACTIVITIESPERFORMANCE OF SAQC ACTIVITIES

During the month of Ramadhan, the Executive Officers at the

SAQC Board met in Jeddah Westin Hotel to review the per-

formance of the society for the past 3 months and set the plan

into action for the forthcoming programs / activities.

During the meeting, decisions were taken on how to improve

the performance of the society and provide more value to its

members, both Corporate and Individual. One of the key

decision of the Officers was to focus on and start the Educa-

tional Interest Group. During this year and the next, SAQC

will be putting in more efforts in making progress in this sec-

tor. SAQC wishes all its Members a Happy Eid-Ul-FITR

Wa Kullu Aam Wa Antum Bekhair

On October 13, 2004 a team of 15

members including SAQC Officers

visited United Sugar Company (USC)

on a scheduled Plant Tour.

The visiting team were provided the

overview of the organizational activi-

ties in a presentation following a fac-

tory visit with USC Management. At

the end of the Plant Tour all partici-

pants received gifts from USC. SAQCteam were particularly impressed with

the processes being implemented and

the technology used in the manufac-

turing plant. SAQC wishes all the best

to USC on its future.

PLANT TOUR AT UNITEDPLANT TOUR AT UNITEDPLANT TOUR AT UNITED

SUGAR COMPANYSUGAR COMPANYSUGAR COMPANY

SAQC Officers meet during Ramadan to review SAQCs Performance


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One of the most successful management tool adopted

by the most successful companies in Japan is Kaizen,

which means Continuous Improvement. SAQC during

the month of October had the opportunity to host / spon-

sor a Technical Presentation in collaboration with ITQAN

Management Consultancy and Values Consulting Firm

at the Radisson SAS Hotel in Jeddah. The Speakers

were Mr. Durai Rajan from Kaizen Institute and Mr. Mo-

hammed Buheji of ITQAN. The event had an attendance

of 25 participants. The presentation was organized to

provide a brief awareness of Kaizen and how imple-

menting it can transform organizational performance and

bring about a change in culture which is centered

around continual improvement. SAQC appreciates all

participants of the meeting and look forward to continu-

ally improving its performance.

P.O. Box 17610

Jeddah 21494

Kingdom of Saudi Arabia

Phone: 966 2 644-7713

Mobile : 05 0875-2915 (Mansoor Ali)

Fax: 966 2 644-1123

Email: [email protected]

www.saqc-wr.org

S A U D I A R A B I A N Q U A L I T Y

C O U N C I L ( W R )

We are Online

Www.saqc-wr.org

ASTD 2005 , I n te rn a t i ona l Con fe rence and Expos i t i on w i l l be he ld June 5 -9, 200 5 in Or lando, F lor ida, USA-A g loba l Assem bly o f Wor kp lace Learn-

i ng and Per fo rm ance Pro fess iona l s . There a re 15 p re -con fe rence wor k -

shops and Cer t i f i ca te Prog ram s . The sub jec t o f w orkshops range f romCrea t i ng Bus iness-Dr i ven Tra i n i ng & Deve lopmen t St ra t eg i c Plan t o

Tra in ing Des ign t hat Dr ive Bus iness Resul ts . Th is Confer ence is one of

the l a rges t f o r T ra i n i ng , HR and Deve lopmen t

For m ore i n fo rm a t i on , p l ease fo l l ow t he l i nk be low :h t t p : / / w w w . a st d .o r g / A ST D/ c on f er e n ce s/ i ce / i ce 0 5 / i ce 0 5_ h o m e

1st Midd le East Bus iness Process Manage-

m e n t S u m m i t13-16 February, 2005 JW Marriott HotelDubai.

The relentless pressure to do more with less and to continuously adaptin ever tightening business cycles means that achieving improvements

in business processes is at the forefront in every organization.

Business Process Management has become a fundamental that incorpo-

rates analyzing, planning, designing, operating, monitoring and improv-ing the business process of the entire enterprise. This 5-day event willuncover the worlds most successful strategies for maximizing business

performance and agility through business processes.

The Business Process Management Summit is the first Middle Eastevent addressing the challenges of managing enterprise business proc-

esses. It is a unique opportunity to benchmark your business solutionswith those of the most successful regional and international organiza-tions.

For more information : please go to : http://www.iirme.com

BREAKTHROUGH METHODOLOGY TO

FOSTER CONTINUAL IMPROVEMENT

CULTURE

SECRET INGREDIENTS OSECRET INGREDIENTS OSECRET INGREDIENTS OFFF

ORGANIZATIONAL SUCCESS : BYORGANIZATIONAL SUCCESS : BYORGANIZATIONAL SUCCESS : BY

PROF. MOHAMED ZAIRIPROF. MOHAMED ZAIRIPROF. MOHAMED ZAIRI

This was the

2nd time we

had the op-

portunity to

have Prof.

Zairi for a

Technical

Presentation

during the

year 2004.

The Technical Meeting was conducted during September, 2004.

The presentation gave an overview of how to drive today competi-

tion by using the Business Excellence Models.

Prof. Zairi gave us a step-by-step approach on how to implement

EFQM (European Foundation for Quality Management) . The

presentation was full of value and the Q&A session, as usual

brought in the best from the audience. There is a popular de-mand among our members to have Prof. Zairi as frequently as

possible and we assure our members that we try our best to have

him as frequently as we can.

43rd Annua l In te rna t i ona lPer fo rmance Im provement Con fe renceVancouver , Br i t ish Columbia, Canada - Apr i l 10-1 5, 2005

Process, Pract ice and Product iv i t y

Who shou ld a t tend : -

Conference par t ic ipants typ ica l ly range f rom nov ices to exper ienced profess ionalsin the f i e ld o f Human Per fo rm ance Techno logy . Pa r t i c i pan ts wor k i n an assor tm en t

o f i ndus t r y sec to rs , i nc lud ing academia , bus iness, consu l t i ng , gove rnmen t , m i l i t a ry ,and nonpr o f i t . Job func t i ons i nc lude i ns t ruc t i ona l des igners, t ra in ing d i rec to rs , pe r -

fo rm ance techno log i s t s , pe r fo rmance consu l tan ts , human r esource m anagers , li nemanagers , hum an fac to rs p r ac t i t i one rs , and o rgan iza t i on deve lopment specia l i st s ,

among o the rs .

Fo r m o r e i n f o r m a t i o n , p l e as e go t o : h t t p : / / w w w . i s pi .o r g / a c2 0 0 5 /

saqc quality 3rd issue 2004

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