sap_monetizing services in the new hyper connected world
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Monetizing ServiceS in thenew hyperconnected worldShiting BuSineSS ModelSroM ProductS to ServiceS
SAP Thought LeadershipMz Ss
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4 Executive Summary
5 Drivers for Change in the NewService Economy
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10 Impacts and Implications10 nw P Ms11 Maa c-rsk exps
W Ps A vaab12 Maa vm a Sa13 W t Pas Wa J i
14 Removing Barriers to ServiceMonetization
14 o M
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executive SuMMarythe chAllengeS And oPPortunitieSo Service-BASed ModelS
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Regulation and Effects onService Pricing
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Offering Services to EscapeProduct Commoditization
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driverS for change in the newService econoMytechnology, regulAtionS,conSuMer BehAvior, Product MAturity
Figure 1: Creating Service Offerings to Offset Declining Product Revenues
Product revenuedecline
Growth throughacquisition
Business modeltransformation
Revenues
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Figure 2: Subsegments in Capital Markets and Fee Flow
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The Need to Develop GreaterCustomer Intimacy
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Figure 3: Informed, Demanding Customers as Agents of Change
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Managing Credit-Risk ExposureWhen Prices Are Variable
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When Third Parties Want toJoin In
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Find Out More
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