sap technology innovation day - sap ch events user... · • comprehensive catalog content ......
TRANSCRIPT
SAP Technology Innovation Day SAP User Experience Strategy Arne Speck, SAP (Switzerland) AG
September 11th, 2013
© 2013 SAP AG. All rights reserved. 2
Legal Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of
SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP
has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or
release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future
developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at
any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to
deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied,
including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This
document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or
omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially
from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as
of their dates, and they should not be relied upon in making purchasing decisions.
© 2013 SAP AG. All rights reserved. 3
41
20+
300,000
Years
UI Technologies
Screens
In … SAP developed / used … that are used across
SAP UX defines customer perception of SAP usability
© 2013 SAP AG. All rights reserved. 4
SAP User Experiences - Current Situation
~300,000 screens built by SAP,
partners and customers
80% of these screens
are still SAPGUI screens
too many different SAP UI technologies
SAPGUI as the oldest but MOST WIDELY adopted UI technology
Customers’ PERCEPTION of SAP usability is largely based on SAPGUI
SAPGUI / Dynpro
other UI Technologies
~ 80%
~ 20% u
sag
e
time
highest impact on UX perception
© 2013 SAP AG. All rights reserved. 5
to event-driven
working model
SAP is Extending …
From build
for expert users
to designed for all users
from standardized
transactions
from
PC / Desktop
from
transactional
to information
sharing and collaboration
to
anywhere
© 2013 SAP AG. All rights reserved. 6
SAP Business Suite Strategy for UX renovation
Usag
e /
Reach
Number of
User Interfaces
Top Use Scenarios (incl. ESS/MSS)*
Core Use Scenarios** Specific Customer Value Use Scenarios
Enabling tools, tools to develop customer specific UIs
All employees
All SAP customers
Top findings proceeding from
existing key roles
Mostly industry agnostic
Issues proceeding from usage, pertaining to small number
of SAP customers
Mostly industry specific
* formerly known as casual
** formerly known as expert
New & Renew
© 2013 SAP AG. All rights reserved.
NEW enterprise apps from SAP provide a consumer-grade experience
© 2013 SAP AG. All rights reserved. 8
SAP Customer Financial Fact Sheet SAP Cloud for Sales
Consumer-grade UX for NEW applications Mobile Applications Examples
© 2013 SAP AG. All rights reserved. 9
Consumer-grade UX for NEW applications HPA Screen Shots
SAP Fraud Management SAP Customer Engagement Intelligence
© 2013 SAP AG. All rights reserved. 10
Key Capabilities:
Application / Control Development Environment
Theming and Branding framework
OData integration for timeless software.
Extensibility concepts for “custom controls”
Based on “Open Source” framework(s) and
Web Standards
Benefits:
Native Look and Feel on any device
Mobile & Desktop, on-demand & on-premise
Huge amount of predefined modern UI Controls
Interactive and integrated Business Graphics
Pixel Perfect Design
SAP UI Development Toolkit for HTML5 (aka SAPUI5)
© 2013 SAP AG. All rights reserved. 13
A collection of apps with a simple and easy to use
experience for broadly and frequently used SAP
software functions that work seamlessly across devices
– desktop, tablet, or smartphone.
Introducing SAP Fiori based on SAP UI5
Approvals
Insight
Approve Requests Approve Leave Requests Approve Timesheets Approve Travel Requests Approve Travel Expenses Approve Shopping Carts Approve Purchase Orders Approve Requisitions Approve Purchase Contracts
My Spend
Manager
My Leave Requests My Timesheet My Travel Requests My Shopping Cart Track Shopping Cart
Requests Insights
My Paystub My Benefits
Employee
Sales Transactions
Sales Insight
Sales Rep
Create Sales Orders Change Sales Orders
Check Price and Availability Track Sales Orders Track Shipments Track Invoices
Purchasing
Track Purchase Orders Order from Requisitions
Purchasing Agent
© 2013 SAP AG. All rights reserved. 15
Renew core-use scenarios
New Shopping Cart for Casual User
SRM 7.0 Webdynpro User Interface Add-On
• Web-like interface – dynamic screens
• Web-like search – search and field help
• Comprehensive catalog content
• Process multiple line items efficiently
• User guidance
• Customizable
• Functional enhancement packs – new features quickly
© 2013 SAP AG. All rights reserved. 16
Visually appealing start pages provide a structured, efficient
entry into the work day
Typography acts as structuring element and information carrier
Personalizable content and background images
Integrated social media and collaboration
Visual Appealing Start Pages
© 2013 SAP AG. All rights reserved. 17
Renew the most widely-used core scenarios Renewal
Renewal example: HCM
HCM Entry Page via SAPUI5 in NWBC Desktop
HCM Renewal Add-on for EhP6
HCM Personnel Actions
Up to EhP6
Before After
© 2013 SAP AG. All rights reserved. 18
Renovation Examples PFCG Roles
FI - CO - Internal Orders
FI - CO - Profitability Analysis
FI - CO - Product Cost by Period
FI - CO - Cost Center Accounting
AC - Investment Management
Internal Controller
Financials
Composite Role Manager Self-Service (WDA)
Employee Self-Service Composite Roles4
HCM
Recipe Developer
PLM Expert 7.2
PLM
Production Planner
Manufacturing
Strategic Planner
Shop floor operator
Production Supervisor
PP
Internal Sales Representative
Internal Sales Representative
(with Home Page)
SD
ILM Retention Management - Administration Cockpit
ILM Retention Management - LOB-specific Cockpit
ILM Retention Warehouse - Administration Cockpit
ILM Retention Warehouse - LOB-specific Cockpit
ILM
NWBC role for In-Store MIM
IS-R-FRE - Master Data Specialist
IS-R-FRE - Replenishment Planner
IS-R-FRE - Replenishment Planner BI Content
IS-R-FRE - Replenishment Planner for BI 703+ Content
IS-R-FRE - System Administration
Retail
Generic EAM Functions
Maintenance Worker
EAM
EH&S
Industrial Hygienist (NWBC)
Safety Manager (NWBC)
Environmental Manager (NWBC)
Outsourced Manufacturing: Order Processing (Supplier)
Demand Planner Expert
Customer Service Manager
… and 52 other roles …
SCM
© 2013 SAP AG. All rights reserved. 19
SAP UI Technologies Floorplan Manager for WebDynpro ABAP
Floorplan Manager (FPM) is a framework for creation and adaptation of user interfaces.
It is based entirely on WebDynpro ABAP.
key capabilities › build-in UI guideline and product standards support
› code-free UI configuration
› generic and reusable UI components
› modification-free adaptation and extension of UIs as well as end-user personalization
› flexibility through Island concept
benefits › increased developer efficiency
› increased flexibility and agility through separation of business logic and UI (timeless software)
› key technology for SAP Business Suite
© 2013 SAP AG. All rights reserved. 20
Main Technologies (SAPUI5 / Floor Plan Manager)
SAPUI5 - Pixel Perfect UI’s Floor Plan Manager for WebDynpro ABAP
• Light Weight
• Mainly Casual usage
• Stateless
• Data Consumption
• Highly transactional
• Mainly Expert usage
• Stateful
• Data Creation
© 2013 SAP AG. All rights reserved. 22
Specific Customer Value Use Scenarios SAP Screen Personas – Enable SAP GUI for great UX
Enhance User Experience Without Programming
SAPGui only
© 2013 SAP AG. All rights reserved. 24
SAP Business Suite Strategy for UX renovation
Usag
e /
Reach
Number of
User Interfaces
Top Use Scenarios (incl. ESS/MSS)*
Core Use Scenarios** Specific Customer Value Use Scenarios
Enabling tools, tools to develop customer specific UIs
All employees
All SAP customers
Top findings proceeding from
existing key roles
Mostly industry agnostic
Issues proceeding from usage, pertaining to small number
of SAP customers
Mostly industry specific
Customer Enablement SAP Screen Personas / SAP GUI
Renovation SAP UI5, Floorplanmgr./ WDA
Fiori SAP UI5
* formerly known as casual
** formerly known as expert
New & Renew
SAP NetWeaver Portal, SAP NetWeaver Business Client
© 2013 SAP AG. All rights reserved. 25
SAPLogon / SAPGUI
SAP NetWeaver Business Client
SAP NetWeaver Portal Client
Key Attributes
Classic transaction launcher
Menu-based access
Desktop integration
Includes SAPGUI (embedded)
Role-based access
Application launcher
Client-side integration
Browser functionality integrated
Desktop integration
Includes SAPGUI (embedded)
Role-based access
Application launcher
Client- & server-side integration
Collaboration enablement
Content Mgmt. enablement
Typical Use
Cases
ABAP environment
Focus on Dynpro transactions
Mainly ABAP environment
Focus on multiple UI technologies
Access to one main system
Partial access to other systems
• ABAP and Java environment
• Focus on multiple UI technologies
• Additional focus on portal like scenarios
• Access to a large set of systems
Windows Browser Windows Browser Windows Browser MacOS/Linux
NWBC & Portal are the designated SAP clients
© 2013 SAP AG. All rights reserved. 26
SAP UX Explorer Available for everybody at http://uxexplorer.hana.ondemand.com
• Supports customer and partners identifying UX
topics relevant to them
• Provides transparency
about options and their relations
• Helps to understand required steps
to improve user experience
• Provides links to dedicated places for further
details (e.g. SCN, Help Portal)
© 2013 SAP AG. All rights reserved. 27
Further Information
Investigate which NEW and RENEWED applications are available
• SAP Business Suite Road Map for User Experience
• www.sapsolutionbrowser.com
• www.sapimprovementfinder.com
Follow SAP’s design directions when building new SAP applications
• www.sapdesignguild.org
• experience.sap.com
• service.sap.com/uidesign
Give us your feedback NOW!
Please take a minute to fill out the survey - you’ll find it in the Swiss Event App.
Tell us also how you think we’re doing, and what you think about the SAP Technology Innovation Day
2013.
A lucky winner will get a headphone
Beats by Dr. Dree Studio
Thank you
Contact information:
Johannes Wasserfall
On-Premise Suite
Cross Compliance
Arne Speck Solution Expert Mobility & Technology
SAP (Schweiz) AG
© 2013 SAP AG. All rights reserved. 30
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express
permission of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of
other software vendors.
Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of
Microsoft Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System
z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Architecture, Power Systems, POWER7,
POWER6+, POWER6, POWER, PowerHA, pureScale, PowerPC, BladeCenter, System Storage, Storwize,
XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere,
Tivoli, Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation.
Linux is the registered trademark of Linus Torvalds in the United States and other countries.
Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered trademarks of Adobe
Systems Incorporated in the United States and other countries.
Oracle and Java are registered trademarks of Oracle and its affiliates.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or
registered trademarks of Citrix Systems Inc.
HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, World Wide Web
Consortium, Massachusetts Institute of Technology.
Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri,
and Xcode are trademarks or registered trademarks of Apple Inc.
IOS is a registered trademark of Cisco Systems Inc.
RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry
Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registered
trademarks of Research in Motion Limited.
© 2013 SAP AG. All rights reserved.
Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads,
Google Mobile Updater, Google Mobile, Google Store, Google Sync, Google Updater, Google Voice,
Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc.
INTERMEC is a registered trademark of Intermec Technologies Corporation.
Wi-Fi is a registered trademark of Wi-Fi Alliance.
Bluetooth is a registered trademark of Bluetooth SIG Inc.
Motorola is a registered trademark of Motorola Trademark Holdings LLC.
Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork,
SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are
trademarks or registered trademarks of SAP AG in Germany and other countries.
Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web
Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their
respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects
is an SAP company.
Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services
mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc.
Sybase is an SAP company.
Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarks of Crossgate AG
in Germany and other countries. Crossgate is an SAP company.
All other product and service names mentioned are the trademarks of their respective companies. Data
contained in this document serves informational purposes only. National product specifications may vary.
The information in this document is proprietary to SAP. No part of this document may be reproduced, copied,
or transmitted in any form or for any purpose without the express prior written permission of SAP AG.