sap solution manager
DESCRIPTION
Solution ManagerTRANSCRIPT
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SAP Solution ManagerUsing SSM in SAP Implementation & Support
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INTRODUCING HENNY
•SAP Overlay Consultant since 1997
•Board Member Netherlands SAP User Group& Member SUGEN
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dA
PPLICA
TION
LIFECYC
LE MA
NA
GEM
ENT
BI 7.0NW 7.0[BIO]
BI 7.0NW 7.0[BIO]
Development-D
SNP 7.0NW 7.0
[UPO + BPO]
SNP 7.0NW 7.0
[UPO + BPO]
In Project ERP 6.0NW 7.0[CSO]
ERP 6.0NW 7.0[CSO]
SRM 4.0WAS 6.40
[SRO]
SRM 4.0WAS 6.40
[SRO]
BI 7.0NW 7.0
[BIT]
BI 7.0NW 7.0
[BIT]
ERP 6.0NW 7.0[CST]
ERP 6.0NW 7.0[CST]
SRM 4.0WAS 6.40
[SRT]
SRM 4.0WAS 6.40
[SRT]
BI 7.0NW 7.0
[BIP]
BI 7.0NW 7.0
[BIP]
ERP 6.0 - Ehp4NW 7.0[CSP]
ERP 6.0 - Ehp4NW 7.0[CSP]
SRM 4.0WAS 6.40
[SRP]
SRM 4.0WAS 6.40
[SRP]
Quality Ass.-Q Production-P
CRM 7.0NW 7.0[CRO]
CRM 7.0NW 7.0[CRO]
CRM 7.0NW 7.0[CRT]
CRM 7.0NW 7.0[CRT]
CRM 7.0NW 7.0[CRP]
CRM 7.0NW 7.0[CRP]
PI 7.0NW 7.0[XIO]
PI 7.0NW 7.0[XIO]
PI 7.0NW 7.0
[XIT]
PI 7.0NW 7.0
[XIT]
PI 7.0NW 7.0
[XIP]
PI 7.0NW 7.0
[XIP]
SNP 7.0NW 7.0
[UPT + BPT]
SNP 7.0NW 7.0
[UPT + BPT]
SNP 7.0NW 7.0
[UPP + BPP]
SNP 7.0NW 7.0
[UPP + BPP]
Redesign(ERP 6.0 - NW 7.01)
Redesign(ERP 6.0 - NW 7.01)
Identity & AccessManagement
Identity & AccessManagement
EH&S(ERP 6.0 - NW 7.0)
EH&S(ERP 6.0 - NW 7.0)
and?
related
Syllabus+Syllabus+
Transaction systemTransaction systemNetWeaverNetWeaver
FacilityManagement system
FacilityManagement system
SSM 7.0NW 7.0[SLO]
SSM 7.0NW 7.0[SLO]
NWDI ..NW0[DIP]
NWDI ..NW0[DIP]
ToolsTools
SSM 7.0NW 7.0[SLP]
SSM 7.0NW 7.0[SLP]
SAP SYSTEM LANDSCAPE –EXAMPLE UM
ERP 6.0NW 7.0[CSU]
ERP 6.0NW 7.0[CSU]
ERP 6.0NW 7.0[CSV]
ERP 6.0NW 7.0[CSV]
October 2009
Non SAPNon SAP
SSM ?NW ?[SLT]
SSM ?NW ?[SLT]
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SAP SOLUTION MANAGER AT A GLANCE
•Solution Manager ismandatory, SAPcontractually requiresusage of this toolset
•Business Case: ROI 1½to 2 years due to moreefficient support effort
•Develop a Roadmap forimplementing SolutionManager
Think BIG, start small, … but do START
0
5
10
15
20
Fte
Varianten
Inzet formatie SAP domein
Lineaire groei
Afnemende meer-inspanningVrijkomend voorprojecten
Fte reduction in IT support:
•Red: linear growth without SSM
•Green: less growth with SSM in place
•Yellow: available for IT innovations
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PLANNED EVOLUTION OF THE SSM LANDSCAPE•At the IT operations side there is not that much new
–Will be better informed then before•Most attention draws Solution Manager Diagnostics
–Because it is relatively new–Relatively new also means: instable to a certain extent
•When Solution Manager Diagnostics is in scope–Recommendation to realize 2-system landscape to minimize
downtime due to upgrades•Development system (D)•Production system (P)
•When CHARM is in scope–Recommendation to realize 3-system landscape (D –Q –P)
Development-D Quality Ass.- Q Production-P
SSM 7.0NW 7.0[SLO]
SSM 7.0NW 7.0[SLO]
SSM 7.0NW 7.0[SLP]
SSM 7.0NW 7.0[SLP]
SSM 7.0NW 7.0[SLT]
SSM 7.0NW 7.0[SLT]
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PRELIMINARY REMARKSON CHANGE
We can offer you 3 kinds of services:1) good2) cheap3) quick
You may choose from either 2 options.....- good & cheap...(is not quick)- good & quick...(is not cheap)- quick & cheap...(is not good)
The devil’s triangleCheap
Quick
Good
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GROWING COST OVERRUNS
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GROWING TIME OVERRUNS
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QUALITY FAILURES
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SAP SOLUTION MANAGER (SSM)
•An ERP system for IT environment•Ultimate goal: mastering devil’s triangle
–Cost overruns
–Time overruns
–Poor quality
•Manage all, concentrating on customer satisfaction
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PURPOSE
‘The purpose of this presentation is to provide anoverview how SAP Solution Manager (SSM) could
be used in SAP projects and SAP support…..’
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Agenda
• Unit 01: SAP Solution Manager Overview• Unit 02: Project Preparation• Unit 03: Project Blueprint• Unit 04: Working with Documents• Unit 05: Customizing via Solution Manager• Unit 06: Documenting Tailoring via Solution Manager• Unit 07: Documenting Jobs via Solution Manager• Unit 08: Go Live & Support• Unit 09: Tips & Tricks• Unit 10: More Information
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SAP SOLUTION MANAGER OVERVIEW…Unit 01
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Solution Monitoring
Technical Base
Early Watch Alert
SystemLandscapeDirectory
Connectionswith Managed
Systems
MaintenanceOptimizer
2/3 SolutionManager System
Landscape
SystemMonitoring
Business ProcessMonitoring
Service Desk
Basis ServiceDesk
SLA Management
3rd PartyIntegration
CHARM
ChangeManagement
TransportIntegration
Retrofit
Implementation/ Upgrade
Project Standards
Solution
Test Management
Central SystemAdministration
CustomizationSynchronization
Connect toSAP
Job SchedulingManagement
Cutover
Functional Base
StandardsBusinessProcessMapping
SolutionDirectory
PopulatedBusinessProcesses
Diagnostics
Templates
SAP Solution Manager project –overall model
In Scope: Realized
In Scope: In execution
In Scope: still to berealized
Out of current scope
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SAP SOLUTION MANAGER–CUSTOMIZED ROADMAP SCOPE
1. Technical base(Gateway to SAPincluded)
2. Functional base
3. SolutionMonitoring
4. Implementation/Upgrade
5. Service Desk6. CHARM
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On the road to a transparant SAP Solution…
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Current status SSM Implementation Project atMaastricht University
• Project preparation:–First projects in SSM gedefinieerd–Autorization roles defined for project-members–Defenition of documentation standards is in execution–Document-status/acceptance procedure in place–Instruction material finalized for working in projects in SSM
(UM Kick-off presentation, guidelines)
• Project execution:–ARIS –SAP Solution Manager Synchronization Procedure
defined–ARIS Synchronization technically realized
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Implementation Scenario
Define Project
FinalPreparationRealizationBusiness
BlueprintProjectPreparation
Define solutionbased on SAPprocesses
Configureprocesses
SynchronizeCust. settings
Testing
Training Handover toOperations
Go Live& Support
Project administration
Issue Tracking/ Monitoring/ Reporting
Roadmaps
SAP Solution Manager
Define ProjectStandards
Setup SystemLandscape
ASAP
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SAP SOLUTION MANAGER PROJECTPREPARATION…
Unit 02ProjectPreparation
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ARIS –SAP Solution Manager
SSMProject
TemplateProject UM
TemplateProject UM
ImplementatieProject
X
ImplementatieProject
Y
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UM Documentation: templates for each projectphase…
•Business ProcessDesign
•Decision Paper
•Business Case
Blueprint
•Functional Design Extension
•Functional Design Interface
•Functional Design Report
•Functional Design Form
•Functional Design EDI Inbound
•Functional Design EDIOutbound
Realization
•Technical Design Extension
•Technical Design Interface
•Technical Design Report
•Technical Design Form
•Technical Design EDI Inbound
•Technical Design EDI Outbound
Project Preparation
•Test Script Assembly Test
•Test Script ComponentTest
•Test Script TechnicalIntegration Test
•Test Script AcceptanceTest
Go Live & Support
•EUT Work Instruction
Final Preparation Example
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SAP SOLUTION MANAGER PROJECTBLUEPRINT…
Unit 03
BusinessBlueprint
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Business Process structure in Solution Manager
Scenario
Business Process 1
Process Step 1
Process Step 2
…
Business Process 2
Process Step 1
…
Procurement and Logistics Execution Processes in ERP
Processing Purchase Requisitions in ERP
Processing Purchase Orders in ERP
01 Create or process purchase requisitions
02 Release purchase requisitions
01 Create or process purchase orders
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Implementing Processes, not Systems
CreateCustomer
OrderCreate Order
Shipment
Goods Issue
CreateInvoice
Picking
SendConfirmation
CRM SAP ERP WMS
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How to build Business Process structure content?
Manual Input
SAP BusinessProcess Repository
Aris
RBE Plus
….
Manual Input
SoDocA
RBE Plus
….
ARIS
SAP BusinessProcess Repository
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Business Process Repository…
Business Process Repository
Both in ARIS and in SAP Solution Manager aLibrary of Business Processes could be build &used…
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Level 4
Level 3
Level 2
Level 1
Level
Processstep+Transaction
DetailedProcess(EPC +FAD)
ProcessSynchronizat
ion EPC(EPC)
ScenarioSynchronization project
(VACD)
-
CorporateProcesModel
(VACD)
Objectlevel
Modellevel ARIS
Tactischeinkoop
Operationeleinkoop
Projectmanagement
Financ ieelmanagement(Financ ieel)
Investeringsmanagement(Financieel )
Treasurycash flow
(Financieel)
Revenuemanagement(Financ ieel)
Controlling enmanagementrapportage
Activamanagement(Financieel)
Bedri jfsvoeringLogistiek
Sa larisverwerking
Ziekteverzuimen
Poortwachter
Timemanagement
Personeelsadmin istratie
Grootboekadminis tratie
Debiteurenadministra tie
Crediteurenadministratie
-
InvoerenOntslagbevestiging
Uitvoeren wijzigenfunctionele
basisgegevens
Controleren opArbeidshandicap
Controleren/Beheren In-
/Uitstroomenquete
InvoerenBasisgegevens
UitvoerenOnts lagbevestiging
BeheerOrganisat iestructuur
VerwerkenDeclarat iesAfrekening ontslag
EPC FAD
IndienenMutatieaanvraag
funct ionelegegevens
manager
Wijzigingdoorber ekening/kostenverdeling
A utoriserenMutatieaanvraag
S tandaard r oosterveranderen
A anvraagmut at ie
function...
Medewerker AZM
A...
A...
W ijzigingper centageziektever zuim
Werk tijdverander t
Mutatienoodzakelijk
B eant woordenvragen ivm Salaris
V eranderingTijdgegevens
nodig?
P laatsingsmogelijkheid
geidentifice erd
Beschikking UWVW IA ontvangen
Resultatensimulatie
bekend bij...
U itvoerenSalarisverwerking
NieuweFormatieplaats
bekend
BeheerOrganisat iestructu
ur
A anpassenOrganisatorischeIndeling
AanpassenNormwerktijden(incl. ORT/BB D)
centralemedewerker P.. .
centralemedewerker P.. .
decentrale P Z-medewerker
centralemedewerker P ...
cent ralemedewerker P ...
centralemedewerker P.. .
Aanbrengen vancorrect iesfunctionelegegevens
Maintain HRMaster Data
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Project
Business Process Structure Documentation organized in Tabs…
Level 1
Level 2
Level 3
Example:List of transactions which are
valid for this proces step…
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Populate the Business Process Structure…
All Documentation
All Test Cases
All End UserTransactions
All CustomizingObjects
All CustomerObjects
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Status of Objects within SSM Project
Start
ProcessStep
Relevant?
Status:Open
Status:In Process
Status:Finished
Status:Not Relevant
End
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WORKING WITH DOCUMENTS…Unit 04
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Where to find documents in SSM?
Example
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Status of Documents: Project side
Project
Support
In Process
Review
Released
Final
Document OKE?
Start
End
InBeheer?
Reopen bySupport
ReviewSupport
InBeheer?
Reopen byProject
In Process Initial Status of the Document
ReviewA team-member offers the documentfor review. The team-lead accepts(Released) or rejects (In process) thedocument.
ReleasedEnd-status of the document within theproject. Based on the status ‘Released’UM Support Dept. will decide of thedocument is accepted for MaintenancePhase.
Reopen byProject
In case new insights occur (changebefore go-live) a finalized documentcan undergo changes; document hasto be re-opened.
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Document Management Buttons
Insert DocumentInsert Document
Delete Row(Leaves Documents in KW)Delete Row(Leaves Documents in KW)
Change DocumentChange Document
Display DocumentDisplay Document
Check Document Out/InCheck Document Out/In
Delete Document from KWDelete Document from KW
Where-Used ListWhere-Used List
HistoryHistory
Document AttributesDocument Attributes
Copy DocumentCopy Document
Insert DocumentInsert Document
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Difference between Delete Row en Delete!
With the Delete Row button the link between thedocument and the project will be removed. Thedocument itself remains available in the SAPKnowledge Warehouse.
With the Delete button the link and the documentwill be removed from the SAP Knowledge Warehouse.
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Step 1: How to move a document?
Select the document1
Select Copy Document2
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Select right node in processstructure3
Select right Tab for type ofdocument!4
Select the option: Insert as Link5
Step 2: How to move a document?
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Select Delete Row to remove old link7
Select the ‘old’document link6
Step 3: How to move a document?
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CUSTOMIZING VIASOLUTION MANAGER
Unit 05
Realization
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Step 1: Configuring IMG Objects
Select the right node in theprocess structure1
Select IMG Object2
Select …. IMG Object3
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Step 2: Configure IMG Object thru using SSM
Select the IMG Object1
Click Configure2
Configure the IMG Object intarget system…3
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Step 3: Document the IMG Configuration
Document IMGConfiguration. Per tab 1Configuration Document
1
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Displaying SAP IMG Documentation…
Select a IMG object andclick on the ‘Display
Documentation’button.
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DOCUMENTING CUSTOMER SPECIFICDEVELOPMENTS IN SAP SOLUTIONMANAGER…
Unit 06
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Step 1: Create customer specific object in thesystem where it belongs to
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Step 2: Record & Document the Customerspecific Developed Objects
Select the right node in theprocess structure1
Register the Object2
Document Customer specificdevelopment3
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DOCUMENTING BACKGROUND JOBS WITHSAP SOLUTION MANAGER…
Unit 07
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Step 1: How to perform/schedule a backgroundjob?
Select the right node in deprocess structure1
Select the tab: Transactions2
Select Type: Job Documentation3
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Fill in Job Name4
Step 2: How to perform/schedule a backgroundjob?
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Fill in a description of the job5
Fill in the job step information6
Step 3: How to perform/schedule a backgroundjob?
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Fill in all relevant information likerestarting procedure etc.7
File the Job Document8
Step 4: How to perform/schedule a backgroundjob?
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GO LIVE & SUPPORTUnit 08
Go Live& Support
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Transfer fromProject to Support
Project
Support
In Process
Review
Released
Final
Document OKE?
Start
End
InMaintena
nce?
Reopen bySupport
Review bySupport
InMaintena
nce?
Reopen byProject
Status of document whenSupport accepts the documentfor Maintenance.
When Support does not acceptthe document status ‘Reopen bySupport’applies.
After updating the document itcan be re-offered for ‘Review bySupport’.
Reopen bySupport
Review bySupport
Final
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TIPS & TRICKS IN SAP SOLUTIONMANAGER
Unit 09
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Documenting in separate window…
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Where-Used List
Select an object andclick the Where-Used
button.
Example: User ExitRV60AFZZ is used in
two scenarios
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Searching for Customer specific Objects thruTCODE: SOLAR01/SOLAR02
Example:Search for all spotswithin the project
where objectRV60AFZZ occurs…
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Search Objects with TCODE: SOLAR_EVAL
Example:All Z transactions…
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USAGE OF SSM TOGETHER WITH OTHERTOOLING
Unit 10
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Possible Use Case SDA: SSM –ARIS –SSM:a Conceptual View…
SSMProject
TemplateProject
SSMMaintenance
SSMMaintenance
TemplateProject
Impl.Project
Impl.Project
…
SolutionMaint.Project
SSMSDA
SDAProject
SSMProject
SSMProject
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ARIS, SSM & HP Quality Centre
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Option 1
Option 2
Options for Testing SAP Solutions
Solution ManagerBusiness Blueprint
Test ScopeIdentification
Test Planning Manual Tests Automatic Tests
SolutionManager TestWorkbench
SolutionManager TestWorkbench
SolutionManagereCATT
HPQTP
Solution ManagerBusiness ProcessChange Analyzer
eCATTApplicationLogic Tests
UI Based Tests
Backend Tests
SAP TDMS
Solution ManagerBusiness Blueprint
HP QualityCenter
HP QualityCenter HP QTP
Solution ManagerBusiness ProcessChange Analyzer SAP TDMS
SAP TAO
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More INFORMATION…Unit 10
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Ramp up Knowledge Transfer in SAP SupportPortal
1
2
3
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Select a Learning Map…
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Links
– Online Documentation•http://help.sap.com/content/documentation/solutionmanager
– SAP Solution Manager on SAP Service Marketplace•http://service.sap.com/solutionmanager
– E-Learning Materials•http://service.sap.com/rkt-solman
– Training curriculum•http://service.sap.com/solutionmanager --> Training
– Frequently asked questions•http://service.sap.com/solutionmanager --> FAQ
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Questions?