sap community network: collaboration and co-innovation for business value
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DESCRIPTION
SAP Community Network is a vibrant, social media-based online collaboration space for SAP experts and opinion leaders in IT and business roles.TRANSCRIPT
SAP Community Network
Collaboration and Co-Innovation for Business Value
Gail Moody-ByrdSenior Director of Marketing for the SAP Community Network
© SAP AG 2009. All rights reserved. / Page 2
Business Reinvention is the NormExtreme Market Forces Demand Constant Enterprise Evolution
Collaboration
Speed of Change
Globalization
Business Networks
Consumerization
Reinvention as a Constant
© SAP AG 2009. All rights reserved. / Page 3
…To “build to adapt”From “built to last”…
Business TransformationDriven by Customer Requirements and Competitive Dynamics
Consolidation and efficiency
Command and control
Internal R&D
Mechanical
Monolithic
Rigid
Agility and innovation
Connect and collaborate
Co-innovation
Organic
Modular
Fluid
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Increase value, to all stakeholders, consistently, faster, and better
Improve business process efficiency
Optimize current infrastructure and resources
Innovate and differentiate
“Do More with Less”Companies Are Under Extraordinary Pressure
Constrained Resources
Increased Workload
Increase Value
Shorter Cycles
© SAP AG 2009. All rights reserved. / Page 5
You Need a New Way of WorkingFaster – Smarter – Cheaper
PProject List
P
PProject List
P
P
P
Shave time and save costs
Increase effectiveness
Anticipate and capitalize on change
Up-skill the staff
Foster collaborative work styles
Fast and effective way to source solutions when seeking to buy
© SAP AG 2009. All rights reserved. / Page 6
SAP Community Network (SCN) A Rich, Global Network of Communities and Assets
Customers
© SAP AG 2009. All rights reserved. / Page 7
Accelerate & Expand Your Team’s Success Connect, Collaborate, Co-Innovate with a Network of Experts
© SAP AG 2009. All rights reserved. / Page 8
Accelerate & Expand Your Team’s Success Connect, Collaborate, Co-Innovate with a Network of Experts
Collaboration
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Accelerate & Expand Your Team’s Success Connect, Collaborate, Co-Innovate with a Network of Experts
Collaboration Content
© SAP AG 2009. All rights reserved. / Page 10
Accelerate & Expand Your Team’s Success Connect, Collaborate, Co-Innovate with a Network of Experts
Downloads and Tools Collaboration Content
© SAP AG 2009. All rights reserved. / Page 11
Downloads and Tools Collaboration Skills Development Content
Accelerate & Expand Your Team’s Success Connect, Collaborate, Co-Innovate with a Network of Experts
© SAP AG 2009. All rights reserved. / Page 12
Downloads and Tools Collaboration Skills Development Content
Accelerate & Expand Your Team’s Success Connect, Collaborate, Co-Innovate with a Network of Experts
Marketplace
© SAP AG 2009. All rights reserved. / Page 13
CollaborationGain Experience, Answers, & Insight from the Global Network
Extraordinary diversity of members Worldwide membership of customers,
partners, employees & others
Business, process, and technical users with substantial SAP expertise
Variety of roles in 20+ industries
Collaborative support for every phase of work from business process design through platform implementation and ongoing optimization
Highly active and engaged Consumers Contributors Mentors
Recognition and reputation
Augmented by in-person events SAP TechEd and SAP TechTour
© SAP AG 2009. All rights reserved. / Page 14
ContentAccess a massive storehouse of collective experience & insight
Best and next practices Insight from every region and industry
Wide-ranging roles, perspectives, experiences
Business process information Business process models
Industry solution maps
Business insight
Technical and product documentation Articles, presentations, FAQs, webcasts
SAP NetWeaver
SAP BusinessObjects BI tools
SAP Business Suite applications
Enterprise Services library
© SAP AG 2009. All rights reserved. / Page 15
Downloads and ToolsLeverage and try with the latest technology and innovations
Downloads of SAP Software SAP NetWeaver main releases (ABAP)
SAP NetWeaver CE (Java)
SAP BusinessObjects trials
Pre-release beta code
Business process models
Enterprise Services Workplace
Templates, plug-ins, and samples
Toolsets & widgets
Code Exchange
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Skills DevelopmentEmpower your team to enhance and extend their expertise
Self-directed continuing education Online SAP training and tutorials
Videos, demos, Virtual SAP TechEd
Learning on Demand – premium
Extensive catalog and library Articles, whitepapers, presentations Sort by skill level, date, source
Points and recognition program Indication of expertise
Professional reputation
Supports all competency levels
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SAP EcoHubTrusted site to discover, evaluate, and buy solutions
Solution Marketplace
Enabling Accelerated Discovery
Delivering the Power of Insight
Offering Trusted Engagement
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Diverse NetworksFor Business & IT with features for your company and your staff
Online community-powered marketplace to discover,
evaluate, and buy partner and SAP solutions
Common business and technology standards for
lower-cost integration
Customer-driven SOA specs for development and deployment in ESR
IT pros, developers, and enterprise architects configure, install, run, optimize, innovate on
the SAP NetWeaver platform
Insights on business intelligence and information management
Business analysts and consultants share best
practice business processes
Students and professors learn,
connect, collaborate
Companies Individuals
Bu
sin
ess
Tech
nic
al
UniversityAlliance
Community
BusinessObjects Community
Business Process Expert Community
SAP Developer Network
Standards and Open Source
SAP EcoHub
Enterprise Services Community
© SAP AG 2009. All rights reserved. / Page 19
SCN Enables Greater ValueLeveraging the communities maximizes your SAP investment
Speed – accelerate execution through access to technologies, models, and a network of experts
Efficiencies – reduce wasted resources, cycles, and money, by re-using existing experiences and solutions
Impact – drive higher quality and better business results by leveraging the community and known best practices
Insight – innovate and differentiate with the benefit of collective wisdom and a broad perspective
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Vibrant & Supportive Communities Deep resources make your company more effective
~ 2 million members
> 200 countries and territories
~ 30,000 new members / monthMembers
~ 1,000,000 unique visitors / month
> 27 million total visits in 2009
~ 20 million pages viewed / monthTraffic
> 200,000 have contributed
> 70,000 last year alone
> 9,000 highly active – lifetime
> 5,000 bloggersContributors
~ 6,000 posts / day in 200+ forums
> 1 million topic threads
> 6 million total messagesMomentum
© SAP AG 2009. All rights reserved. / Page 21
Delivering Customer ValueEnhanced value-add from leveraging SCN
Florida’s investment in an SAP tax and revenue management solution yielded a 9:1 ROI
“ Extending our solution… required a very different business process. With BPX, we tapped into experts and launched faster leveraging the work of others.”
Louis PanebiancoFlorida Department of Revenue
Pacific Coast Feather found best practices in the community to adapt their SAP solutions for accounting rules in China
“ By researching our issue in the Business Process Expert community, we saved a lot of money in consulting fees and time in our search for information.”
Marielena Withnell Director of Business Information Systems
Pacific Coast Feather
Siemens' developers actively tap into SDN to enhance work with SAP technologies
“ Siemens resolves NetWeaver-related technical
problems using SDN 50% faster than through other channels.”
Richard HirschSenior Portal/SAP NetWeaver®
ConsultantSiemens IT Solutions
and Services
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Delivering Industry Best PracticesHeadlines from the Press and Analysts
SAP has set the standard — certainly within the tech industry — and offers a good example of the potential. SAP is one of the leaders in the scale, diversity, and integration of its vast ecosystem.”
John Hagel and John Seely Brown How SAP Seeds InnovationBusiness Week, July 2008
“
“
Many businesses can create stickiness by building user communities. Every year, … SAP hosts conferences where customers can meet with IT experts, software developers, and, most important, each other. These aren’t sales events per se, but you can be sure that attendees leave with a feeling of partnership with SAP.”
Jack and Suzy Welch, The Welch Way Business Week, September 2008
“THE
SAP has elevated its community development into an entire practice…it allows the most dedicated members of its community direct access to senior management to provide feedback on products, services, and strategy. This is the best way to stay customer-focused and relevant in a rapidly changing competitive environment.”
Chris Andrews Four Components of Successful Innovation, Forrester, April 2009
“
SAP ranks in the top ten of "the world's most valuable brands based on how they leverage social media to interact with customers.”
Charlene Li The World’s Most Valuable Brands. Who’s Most Engaged? Altimeter, August 2009
WELCH WAY
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Make Your Company More EffectiveSAP Community Network is Your Critical Advantage
Extreme market forces are leading companies to evolve from “built to last” to “built to adapt”
Reinvention is a constant
SAP Community Network helps teams accelerate projects, increase skills, and expand virtually through collaboration
With SCN, you can deliver more efficient and impactful results for your business
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You’re invited to participate!Leverage SCN at Your Organization
Consume
Join, explore, subscribe, attend …
Engage
Ask, comment, answer, challenge …
Create
Contribute new knowledge
Participate in collaborative projects
Share opinions, experiences, insight
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Questions
© SAP AG 2009. All rights reserved. / Page 26
Thank you!