sanitary protocols - indigo hotels

Sanitary ProtocolsOctober 2021

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Our PriorityindigO hOtelS

labourdonnais Waterfront hotelle Suffren hotel & Marinahennessy Park hotelthe address Boutique hotel

at indigo hotels, the core of our concern remains the safety and comfort of our guests. We have re-inforced and adapted our Quality and health & Safety Procedures in line with local and international guidelines to welcome our valued guests back in a safe environment.

Indigo Hotels Sanitary Protocols October 2021 | 2

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We have implemented health and safety protocols in all spheres of our establishments. Our personnel is trained with regards to measures being adopted to protect their own health and that of others. We display guidelines in common areas that need to be followed by all visitors, including employees and guests, and provide the necessary resources to uphold social distancing measures, hand cleaning and respiratory hygiene.

temperature Screening when entering our hotel Premises

team Members undergo Medical Screening

compulsory wearing of masks and any other personal protective equipment as required

controlled access to contractors and Visitors entering our Premises

Signage in different areas to guide guests

Set up of a cOVid-19 crisis team

Social distancing in all areas of the hotels

health and Safety Policy and Protocols

An Overview of our Health and Safety Protocols in place:


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We aim to provide a unique and chic guest experience to anyone who walks into our hotels. in addition to usual standards of excellence, we have introduced new measures such as thermal cameras, hand sanitizers, smart keys, contactless payment, and even an on-call doctor to cater for the safety and well-being of our guests.

check-in / check-Out

guest experience

•thermal cameras at entrance doors

•availability of touchless hand sanitizers at different key places in the hotels

•Smart keys

•luggage sanitization at arrival

•Bell Boys wear protective washable gloves on duty

•contactless payment methods

•credit card machines sanitized before and after each usage

•high-touch points sanitized before and after each usage

•doctor on-call, rapid services within 15 minutes

•First aiders available at all times on-site, while respecting all sanitary protocols

•Vaccinated guests are allowed on-site upon presentation of the vaccination card Unvaccinated guests are allowed on-site upon presentation of a negative Pcr test result less than 7 days.

•all Protocols established by authorities are strictly followed.

•Valet Parking Facilities are available. drivers sanitise their hands before and after driving the vehicle.


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We have put in place certain protocols to clean and disinfect our rooms, with a particular attention to high-touch points such as light switches, remote controls, door handles, telephone hand set, dial pads and so on.

rooms

•cleaning Matrix for high-touch points in place

•regular cleaning of ac filters

• in-room dining: Menus available through a Qr code

•all used towels and linens are sent to laundry to be washed / dried at a minimum temperature of 70 °c

•after thorough cleaning of rooms, we apply e-spray: an electrostatic hygiene technology for thorough disinfection of rooms


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in our restaurants and bars, we have re-arranged our tables and chairs to comply with social distancing measures, introduced digital menus through Qr codes or iPads to limit touch points, and now accept contactless payment and thoroughly sanitize after each guest’s visit.

Food and Beverages

• re-arranged our tables and chairs to comply with social distancing measures

• availability of touchless hand sanitizers at the entrance of restaurants

• digital menus through Qr code

• Menu on iPad available at restaurants

• contactless payment methods

• individual sanitizers on each table

• all tables and chairs are sanitized before and after each guest

• Salt & Pepper shakers are sanitized before and after each usage

• napkins washed / dried at a minimum temperature of 70 °c and bear the words “sanitized” indicated on the napkin ring. they are handled with care and delivered to customers using tongs

• all cutlery is washed at high temperatures and then disinfected, respecting strict sanitary protocols before being placed on the tables

• Unused cutlery on tables are sent for washing and disinfection after each guest’s visit


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With a great number of guests going to our restaurants and bars, the sanitization of public areas is always a priority.

hotel transfers between the airport and the hotel are done smoothly with all our transport providers eager to respect all the necessary sanitary protocols and to provide you with a safe trip.

Public areas

hotel transfers


• increased frequency for cleaning and disinfection of high-touch points on an hourly Basis

• restricted number of people in lifts

• regular cleaning and disinfection of common places such as washrooms

• agreement with transport providers for sanitary protocols to be respected

• Social distancing in guest transport

• availability of hand sanitizers

• driver and Passenger to wear masks

• high-touch points, e.g. steering wheels, door handles, gear to

be sanitized before and after each guest

• Vehicle to be disinfected after each trip

• guest luggage to be sanitized before keeping in the vehicle boot

• natural Ventilation is encouraged

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to make sure your event goes without any mishap, our Banquets team is always there to assist you. in the wake of the post cOVid-19 world and the new way of doing business, we apply our sanitary protocols strictly in our conference areas before, during and after your event.

Banqueting and conferencing

• Social distancing in conference rooms

• availability of hand sanitizers in all conference rooms

• tables and chairs are cleaned and disinfected between each conference

• equipment used (microphone, lectern, etc.) are disinfected before and after each conference

• a tent card is placed on the table to indicate that it has been cleaned, disinfected, and ready to be occupied

• all cutlery is washed at high temperatures and then disinfected, respecting strict

sanitary protocols before being placed on the tables

• Buffet available for conferences, with assisted service by waiters (no self-service by guests)

• Vaccinated guests will be allowed on-site upon presentation of Vaccination card.

• Unvaccinated guests will be required to produce a negative Pcr test result of less than 7 days.

• Maximum number of attendees as per Protocols from authorities


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i Spa Fitness & Wellness club has witnessed the addition of many safety protocols so that our visitors may concentrate on having a relaxing session at the spa or a dynamic session in the gym without any worries.

gym / Spa / Pools

• temperature check of guests at the reception

• availability of magazines suspended

• health assessment forms are filled by therapists for guests to avoid many people using same pen

• Protective equipment are worn by our therapists

• digital menus on Qr code

• gym equipment have been re-arranged to comply with social distancing measures

• gym equipment are sanitized before and after each guest use

• yoga mats are cleaned and sanitized after each use

• limited number of guests in hammam, Sauna, Pool

• cabins are cleaned and disinfected before and after each guest treatment

• disinfection of high touch points such as door handles every hour

• hand washing and sanitizing before doing treatment to guests

• Shower is mandatory before every treatment (except for manicure, pedicure)

• Used towels and linens are kept in a basket and sent to laundry to be washed and dried at a minimum temperature of at 70 °c

• Maintaining the concentration of disinfectant in the pools within limits recommended, closer to the upper limit of the range

• contactless payment methods

• credit card machines are sanitized before and after each usage

• Sunbeds cleaned and sanitized on a daily basis


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acting as a responsible member of the community, indigo hotels has always put much emphasis on quality and sustainability standards throughout the years and has upgraded its standards to promote a cOVid-19 free environment in its establishments.

• Quality, environmental and Food Safety Policy

• certified iSO 9001:2015 Quality Management Systems and iSO 14001:2015

• Waste Segregation and Management in place

• environment-friendly measures in place

• Stringent Food Safety Standards

• regular training of our team Members in terms of sanitary protocols

• Suppliers control

• regular internal and external surprise audits

• We work with our valued suppliers to ensure we are using chemicals that are approved and proven to be efficient against bacteria and viruses.

• training of our team Members on cleaning protocols and chemical dosage to be respected

• cleaning matrix for all high-touch points throughout the hotel Premises.


indigo hotels’ Quality and Sustainability Standards

cleaning Products and Protocols

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indigo hotels partners with SgS ltd for a hygiene assessment regular audits, coupled with on-site testing schemes, using the latest technology atP (adenosine – triphosphate) and Pcr tests. this label is our seal of guarantee that all protocols have been followed and we are a safe place and have taken all necessary measures to mitigate the impact of the cOVid-19 pandemic.

indigo hotels have been “Safe travels” certified by the tourism authority. this certificate demonstrates our pledge to follow all sanitary guidelines established by the tourism authority.

Our hygiene commitment


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labourdonnais Waterfront hotel le Suffren hotel & Marina hennessy Park hotel the address Boutique hotel

Labourdonnais Waterfront Hotelwww.labourdonnais.com

www.lesuffrenhotel.com

Le Suffren Hotel & Marina

www.lesuffrenaparthotel.comLe Suffren Apart’hotel

www.hennessyhotel.com

www.addressboutiquehotel.com

Hennessy Park Hotel

The Address Boutique Hotel

Caudan Waterfront, PO Box 91, Port Louis, MauritiusTel (230) 202 4000 Email [email protected]

sanitary protocols - indigo hotels

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