samvad - hiv tele counselling service
DESCRIPTION
Presentation given by Samvad (www.mcf.org.in) at CSR Pune and Net Impact networking event (2011) to enable CSR leaders and professionals to learn, network and contribute to social organization. You can watch the video at http://www.youtube.com/watch?v=TXF1ezRwRDA Representative - K.C. Bhushan MUKTAA is a voluntary initiative from Maitri, a civil service action group based in Pune. MUKTAA stands for Making U Know and Talk About AIDS. The team runs a service SAMVAD HIV helpline in Pune to answer any queries about HIV and AIDS.TRANSCRIPT
Samvad HIV HelplinePune: +91 20 26381234Patna: +91 612 2575757HIV Telecounseling service for Maharashtra and Bihar
Focus on preventionAnonymous to caller Pull modelOne on oneReduction of panic, safe behaviourLife Positivehttp://www.mcf.org.in [email protected]
What Does A Helpline Do? Provides accurate information, in time
– promotes safer behavior
– prevents knee-jerk reaction
– gives comfort, confidence
Actionable Insight
Provide referrals to existing services for HIV in the location of the caller
Crisis support: prevents suicides
Avenue for venting, provides psychological support
Started as Muktaa HIV Helpline on 2nd October,
2005
75,000 calls (as of 31st March 2011)
Dedicated call centre
10 counselors, 2 promotion officers, 1 Project
Manager
Volunteer driven
Samvad HIV Helpline
Become A Part Of The Solution
Volunteers
– Even if you have 1 hour a week, you can contribute
– In the field, at our office, from your home, from your
workplace
Other NGOs
– We can pool together our resources, especially the
communities we work with to multiply our impact
Become A Part Of The Solution
Corporates
– Awareness in your organisation
– Your CSR beneficiaries
– Our IT Infrastructure and management
– Promotion of our number through your outreach
Some Touching Stories
Software engineer- on the verge of suicide
Student – peer pressure
Mother – daughter’s wedding
Contact Us: [email protected]