sales support representative - tech data
TRANSCRIPT
8/14/2015 Careers Center Sales Support Representative
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Req Number 201512801 Location USFLClearwaterWeekly Work Hours 40 Shift 96, 107, or 118Travel Required None Relocation Assistance
Available No
Working Time ..
Sales Support Representative
More information about this job:
Overview:
Entry level business to business position into Tech Data's sales organization supporting an established customer base. Tech Data operates within the ITdistribution channel therefore we are a very dynamic and collaborative environment where each person holds a meaningful role. This is an opportunity to learnthe sales and business development techniques of a Fortune 100 company while providing an exceptional customer service experience to our valued partners.This role supports the sales organization by owning administrative processes to ensure that customers needs are met while gaining valuable sales experiencethat will provide career growth opportunities within the sales organization.
Do you want to see what it's like to work at Tech Data?!The below video links provide a glimpse into our world!
This video was created by our 2015 Summer Interns!Tour Your Future at Tech Data (https://www.youtube.com/watch?v=qfIOywRXIE&feature=youtu.be)
Tech Data Sales DepartmentWhat it's like to work in Tech Data Sales (https://www.youtube.com/watch?v=D3jgTMhPL88)
Essential Duties & Responsibilities Required:
Performs sales order processing, promotional requests, and sales quotes.Report creation, data entry, email follow up, database management and order trackingManages routine sales calls within an established customer base to quote prices and place orders for product and services to ensure daily and quarterlysales goals are metLearning terminology/concepts associated with account managementAnswers customer questions on pricing, availability information on products, and any shipping or service issues related to placed ordersHandles issue resolution such as shipping / stock, promotional adjustmentsMaintains daily transactional engagement with the customer and internal partnersRepresents Tech Data professionally in daily interface with business partners/customersPerforms additional duties as assignedMeets attendance and punctuality standards
Qualifications:
Knowledge, Skills, and/or Abilities Required:Able to build solid, effective working relationships with othersAble to constructively work under stress and pressure when faced with high workloads and deadlinesAble to communicate clearly and convey necessary informationAble to respond to incoming calls and greet public in a friendly and courteous mannerAble to display a preference for interacting with people, being friendly, outgoing, articulate and socially at easeAble to adjust readily to change and adapt as neededAble to be immobile for long extended periodsAble to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic levelAble to maintain a positive attitude in the face of criticism, rejection, or failureAble to provide courteous, timely service when addressing customer questions and concernsAble to maintain confidentiality of sensitive information
Required Experience and Education (Years & Type):2 year degree; or HS diploma/GED plus 1 years relevant experience
Preferred Education/Experience:Current affiliation within a sales organization/class preferred
8/14/2015 Careers Center Sales Support Representative
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Bachelor's Degree within a business or IT discipline preferred
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