safety quality service relationships performance somcservice dashboard – fy 13 somcservice...

Safety Quality Service Relationships Performance

SOMCService Dashboard – FY 13

Patient-Centered Perfection is the Goal Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD

Improve Patient Perception of Care – PRC Indicators Inpatients

How Would you Rate the Courtesy and Friendliness Shown by all Hospital Employees

100th ? 90 90 90 92 94 94 94 94 92 93 95 95 95

HCU Overall Quality of Care

100th 73 77 77 77 88 87 82 84 83 81 84 85 85

Maternity Overall Quality of Care

100th 62 71 74 76 78 79 85 85 85 84 91 93 93

MSCU Overall Quality of Care

100th 88 93 89 86 81 89 86 87 76 64 73 73 73

OCU Overall Quality of Care

100th 56 53 59 64 70 78 79 79 84 91 89 89 89

PCU Overall Quality of Care

100th 89 86 86 91 92 89 86 86 89 93 93 93 93

Rehab Care Unit (Inpatient) Overall Quality of Care

100th 65 67 74 72 66 67 74 75 66 94 69 74 74

SVCU Overall Quality of Care

100th 89 87 84 89 82 78 76 87 82 81 79 82 82

SBMCUOverall Quality of Care

100th N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Tasklist ? = Explanation/Calculation HC = Hospital Compare


Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD

Improve Patient Perception of Care Inpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

How Often did Nurses Communicate Well With Patients

VBP

100% HC ? 83 82 82 82 81 80 79 79 79 79 78 90 90

How Often did Doctors Communicate Well With Patients

VBP

100% HC ? 83 83 83 83 83 83 83 82 81 82 82 86 86

How Often did Patients Receive Help Quickly From Hospital Staff

VBP

100% HC ? 66 67 68 67 66 67 67 66 67 68 67 77 77

How Often was Patients Pain Well Controlled

VBP100% HC ? 72 72 73 73 73 73 72 72 71 73 73 78 78

How Often did Staff Explain About Medicines Before Giving Them to Patient

VBP

100% HC ? 72 75 74 73 72 69 67 66 63 64 63 63 63


$


Patient-Centered Perfection is the Goal



Improve Patient Perception of CareInpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

How Often Were the Patients' Rooms and Bathrooms Kept Clean

VBP

100% HC ? 81 81 82 82 81 81 81 79 80 80 80 81 81

How Often was the Area Around Patients Rooms Kept Quiet at Night

VBP

100% HC ? 68 67 65 66 66 65 65 65 64 65 66 68 68

Were Patients Given Information About What to do During Their Recovery at Home

VBP

100% HC ? 91 91 91 91 91 92 90 90 89 90 89 94 94

How do Patients Rate the Hospital Overall

VBP100% HC ? 76 76 74 74 73 72 72 70 72 72 70 88 88


$





Improve Patient Perception of CareInpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

During This Hospital Stay, the Hospital Staff Took my Preferences and Those of my Family or Caregiver into Account in Deciding What my Health Care Needs Would be When I Left the Hospital

B.L. HC ? N/A

When I Left the Hospital, I had a Good Understanding of the Things I was Responsible for in Managing my Health

B.L. HC ? N/A

When I Left the Hospital, I Clearly Understood the Purpose for Taking Each of my Medications

B.L. HC ? N/A


$





Improve Patient Perception of Care – PRC Indicators

Ambulatory Surgery Overall Quality of Care

100th ? 88 84 90 86 88 86 82 82 81 88 90 91 91

Emergency Services Overall Quality of Care

100th ? 66 49 41 40 38 41 45 26 29 37 47 47 47

Urgent Care Portsmouth Overall Quality of Care

100th 78 79 79 79 78 77 76 79 79 79 80 80 80

Urgent Care Wheelersburg Overall Quality of Care

100th 62 64 71 73 80 84 90 88 86 91 92 91 91

Waverly Urgent Care & Specialty CenterOverall Quality of Care

100th 100 100 100 100 100 100 100 100 100 100 100 100 100

Hospice Overall Quality of Care

100th?

86 84 82 83 81 81 83 83 84 85 95 93 95

HomeCare Overall Quality of Care

100th ? 70 52 76 66 67 67 73 78 73 74 75 80 80






Improve Patient Perception of CareHOME CARE CAHPS (Home Care Consumer Assessment of Healthcare Providers and Systems)

Patient Care – Gentleness, Courtesy and Problems With Care

100% HC 90 91 91 91 91 91 90 92 91 91 91 92 92

Communication With Health Care Providers and Agency Staff

100% HC 88 88 87 88 88 88 87 89 88 88 88 90 90

Specific Care Issues Related to Pain

100% HC 83 83 84 84 84 84 86 86 85 85 86 84 84

Overall Rating of Care 100% HC 87 88 88 90 90 90 90 92 92 92 90 90 90

Likelihood to Recommend

100% HC 86 86 86 87 87 87 89 87 86 86 86 87 87






Improve Patient Perception of Care – PRC Indicators Outpatients

Cath Lab Overall Quality of Care

100th 69 68 69 76 91 90 73 66 66 59 61 68 68

Cardiovascular Testing Quality of Care

100th 68 73 68 77 83 70 89 87 76 68 75 76 76

Laboratory Quality of Care

100th 66 66 57 57 48 49 62 57 61 69 73 80 80

Oncology Quality of Care

100th 81 83 92 94 94 74 89 89 95 89 94 90 90

X-Ray Quality of Care

100th 24 26 19 16 21 27 24 26 32 30 39 32 32

Cat Scan Quality of Care

100th 81 60 49 49 48 47 43 39 30 33 29 24 24

MRI Quality of Care

100th 72 68 73 72 69 70 72 61 71 72 69 71 71

Nuclear Medicine Quality of Care

100th 61 71 83 82 84 86 82 83 83 84 79 79 79

Breast Center Quality of Care

100th 93 98 95 96 95 97 100 98 95 94 90 88 88






Ultrasound Quality of Care

100th 58 54 54 51 59 61 58 68 79 79 81 81 81

Outpatient Therapy PT, OT, ST Quality of Care

100th 55 55 59 51 46 40 39 37 39

39

39 39 39

History Timeline ?

YTD Rate of Perfection 79.1%




S a f e t y Q u a l i t y S e r v i c e R e l a t i o n s h i p s P e r f o r m a n c e

What questions do you have?

www.somc.org

safety quality service relationships performance somcservice dashboard – fy 13 somcservice...

Documents

hospital overall vbp

sbmcu overall quality

ocu overall quality

svcu overall quality

hcu overall quality

mscu overall quality

pcu overall quality

explanationcalculation