safety management safety program key points i. unit culture. ii. expertise. iii. safety committee....

SAFETY MANAGEMENT

SAFETY PROGRAM KEY POINTS

I. Unit Culture.I. Unit Culture.

II. Expertise.II. Expertise.

III. Safety Committee.III. Safety Committee.

IV. Behaviors.IV. Behaviors.

V. Safety Look.V. Safety Look.

VI. Consistency.VI. Consistency.

VII. Other Program AspectsVII. Other Program Aspects

I. UNIT CULTURE

A. The Unit.A. The Unit.

B. Cultural Make-up.B. Cultural Make-up.

C. Introducing Safety into a Culture.C. Introducing Safety into a Culture.

A. THE UNIT

The unit is the specific business or The unit is the specific business or location completing the business task.location completing the business task.

For Bruno’s Supermarkets, Inc. the unit For Bruno’s Supermarkets, Inc. the unit is the store or warehouse. is the store or warehouse.

B. CULTURAL MAKE-UP The culture of the store or warehouse is The culture of the store or warehouse is

made up of employees, customers, the made up of employees, customers, the surrounding community, and the surrounding community, and the community history.community history.

Each employee and customer have Each employee and customer have their own background and personality their own background and personality formed from their personal experiences formed from their personal experiences and family traditions. and family traditions.

C. INTRODUCING SAFETY INTO A CULTURE

The Outsider.The Outsider. The Wall.The Wall. The Insider.The Insider. The True Expert.The True Expert.

II. EXPERTISE

A. A. The perceived expert and why.The perceived expert and why.

B. B. The true expert and where they The true expert and where they came from.came from.

C. C. Using the true expert within their Using the true expert within their culture to culture to promote safety.promote safety.

A. THE PERCEIVED EXPERT

Corporate Representative.Corporate Representative. He has paid the price.He has paid the price. Is all knowing or at least he thinks he is.Is all knowing or at least he thinks he is.

B. THE TRUE EXPERT

The true expert is the person who has The true expert is the person who has been in the trenches.been in the trenches.

They have done the job for many years They have done the job for many years over and over and over again.over and over and over again.

They know the fastest and the safest They know the fastest and the safest way to do the job.way to do the job.

C. USING THE TRUE EXPERT

The key is to use the true expert within The key is to use the true expert within their culture to promote and build a their culture to promote and build a safety program.safety program.

Get the true expert to head up or be on Get the true expert to head up or be on the Safety Committee.the Safety Committee.

III. THE SAFETY COMMITTEE

A. Make-up.A. Make-up.

B. What do they do?B. What do they do?

C. What does corporate do?C. What does corporate do?

A. MAKE-UP The Safety Committee is made up of the true The Safety Committee is made up of the true

experts that work on the front line. They are experts that work on the front line. They are already a part of the culture of the store or already a part of the culture of the store or warehouse. They know everything about the warehouse. They know everything about the store and it’s function.store and it’s function.

Co-Managers lead the committee.Co-Managers lead the committee. Store Directors should not be on the committee. Store Directors should not be on the committee.

B. WHAT DOES THE SAFETY COMMITTEE DO?

Walk the store.Walk the store. Brainstorm.Brainstorm. Behavior Observations.Behavior Observations. Train and share messages with the Train and share messages with the

employees of the store.employees of the store. Work as a “Panel of Experts.”Work as a “Panel of Experts.”

B. CONT. WHAT DOES THE SAFETY COMMITTEE DO?

Monitor Injury Trends.Monitor Injury Trends. Make Posters. Make Posters. Do Training.Do Training. Follow-up Training and Reviews.Follow-up Training and Reviews.

C. WHAT DOES CORPORATE DO?

Assist Safety Committees in identifying Assist Safety Committees in identifying At-Risk Behaviors.At-Risk Behaviors.

Give hints, guidance, and suggestions.Give hints, guidance, and suggestions. Follow-up with Safety Committees and Follow-up with Safety Committees and

Store Directors to offer help.Store Directors to offer help. Write letters of encouragement.Write letters of encouragement. Send out the Monthly Safety Newsletter.Send out the Monthly Safety Newsletter.

IV. BEHAVIORS

A.A. Referred to as Behavior Based Referred to as Behavior Based Accident Prevention, this is a pro-Accident Prevention, this is a pro-

active way to reducing injuries. active way to reducing injuries.

B.B. Safety Committees can work Safety Committees can work together to identify behaviors leading together to identify behaviors leading to injury.to injury.

A. BEHAVIOR BASED ACCIDENT PREVENTION

Observations of fellow employees’ Observations of fellow employees’ behaviors that put them at-risk of injury.behaviors that put them at-risk of injury.

Sometimes the at-risk behavior is a Sometimes the at-risk behavior is a condoned behavior (i.e. using milk condoned behavior (i.e. using milk crates instead of step stools).crates instead of step stools).

B. SAFETY COMMITTEES IDENTIFYING BEHAVIORS

Use the employee doing the at-risk Use the employee doing the at-risk behavior to help find a safer way.behavior to help find a safer way.

Make notes when you see another Make notes when you see another employee perform a task with a employee perform a task with a behavior that puts them at-risk of injury.behavior that puts them at-risk of injury.

Use observation notes to assist in Use observation notes to assist in message or training development.message or training development.

Example #1 of an At-Risk Behavior

An employee does not adjust the meat cutter back to “0” An employee does not adjust the meat cutter back to “0” after use. Another employee comes along and wipes after use. Another employee comes along and wipes the meat cutter without adjusting it when they cut the meat cutter without adjusting it when they cut their finger. their finger.

The At-Risk Behavior is when an employee fails to The At-Risk Behavior is when an employee fails to adjust the cutter gauge back to “0”.adjust the cutter gauge back to “0”.


An employee is cutting open a box without An employee is cutting open a box without gloves or a protective cutter when they get cut. gloves or a protective cutter when they get cut.

The At-Risk Behavior is when an employee The At-Risk Behavior is when an employee fails to wear gloves or use a protective cutter.fails to wear gloves or use a protective cutter.


A customer leaves a buggy loose in the A customer leaves a buggy loose in the parking lot and the teammate responsible parking lot and the teammate responsible for the buggies fails to do a parking lot for the buggies fails to do a parking lot check for buggies. The buggy rolls loose check for buggies. The buggy rolls loose and hits a car, scratching the side of the and hits a car, scratching the side of the car.car.

V. SAFETY LOOK.

A. A. Continuous Aisle and Back Room Continuous Aisle and Back Room Inspections.Inspections.

B. B. Safety Message or Training Every 30 Safety Message or Training Every 30 Days.Days.

A. CONTINUOUS AISLE AND BACKROOM INSPECTION

Continuous Aisle and Backroom Continuous Aisle and Backroom inspections deal with the need for inspections deal with the need for employees to recognize and employees to recognize and immediately correct any unsafe immediately correct any unsafe situation. Employees are trained to situation. Employees are trained to visually scan the area of the store they visually scan the area of the store they are walking through. No matter what are walking through. No matter what their assignment is.their assignment is.

B. SAFETY MESSAGE OR TRAINING EVERY 30 DAYS

Every 30 days the Safety Committee will Every 30 days the Safety Committee will share some kind of safety message or do share some kind of safety message or do some kind of safety training with every some kind of safety training with every employee in the store. Training is based employee in the store. Training is based upon observation findings or safety upon observation findings or safety compliance needs.compliance needs.

Consistency is a must for success. Consistency is a must for success.

VI. CONSISTENCY

A. Safety Message.A. Safety Message.

B. Store Director’s 20 Minute Walk.B. Store Director’s 20 Minute Walk.

C. Co-Manager’s Walk Through.C. Co-Manager’s Walk Through.

D. Department Head’s Walk Through.D. Department Head’s Walk Through.

A. SAFETY MESSAGE

Mentioned Prior as part of the Safety Mentioned Prior as part of the Safety Look Program. Shared every 30 days.Look Program. Shared every 30 days.

B. STORE DIRECTOR’S 20 MINUTE WALK

The Store Director does a 20 minute The Store Director does a 20 minute walk through the store at least 2 times walk through the store at least 2 times daily.daily.

The Store Director makes notes of The Store Director makes notes of safety issues, gives assignment for safety issues, gives assignment for correction and then follows-up to ensure correction and then follows-up to ensure corrections are made.corrections are made.

C. CO-MANAGERS WALK THROUGH

The Co-Manager’s walk through takes The Co-Manager’s walk through takes place with the Store Director and at place with the Store Director and at other times. S/He makes notes, other times. S/He makes notes, reviews findings with employees, and reviews findings with employees, and follows-up to make sure that corrections follows-up to make sure that corrections are made. are made.

D. DEPARTMENT HEAD’S WALK THROUGH

The Department Head’s walk through takes The Department Head’s walk through takes place constantly. The Department Head place constantly. The Department Head reviews findings with employees, gives reviews findings with employees, gives direction on corrections to be made, and direction on corrections to be made, and follows-up to ensure corrections are made.follows-up to ensure corrections are made.

VII. OTHER PROGRAM ASPECTS

A. NewsletterA. Newsletter B. EncouragementB. Encouragement C. CBTC. CBT D. UnionsD. Unions E. DoctorsE. Doctors F. ComplianceF. Compliance

A. NEWSLETTER Front

Building a Safety Culture by Jeff Chance, “Your Safety Guy”

We have established a safety committee in almost every store. This is quite an achievement,however, the work is not done. We will continue our objective to have a committee in everystore by April 30, 2001.

The Safety Committees that have been established represent a “Panel of Experts.” Some of themembers have many years of experience in their job(s) and are experts in their field. They areconstantly looking for the safest and most efficient way to accomplish a task. Such expertise canbe invaluable to the safety of teammates and customers in the store. We have asked thecommittees to use their expertise to come up with monthly safety training information to sharewith their teammates. The monthly safety training is designed to help you develop a safetyculture in your store.

By working together as a T.E.A.M., we will be able to identify hazards and prevent injuries toteammates and customers.

Remember to Think Safe, Work Safe and Be Safe because Together Everyone Achieves More(T.E.A.M.).

A. CONT. NEWSLETTER Front

Do Your Store “Safety Look”

1. 1. LOOK out for spills on the floor and clean them up.

2. 2. LOOK out for debris on the floor and pick it up.

3. 3. LOOK out for your customer and teammates safety.

4. 4. When you find a hazard, eliminate it!


SAFETY TIPS

“Concern for safety shows a person’s level of concern

for others. We all work in a situation where we

become knit together as a group and our level of

concern shows just how committed we are to that

group.”

---from Carol Mummah, Store Safety Leader

Store # 35, Food World, Gadsden, Alabama.

“Clean as you work by picking up debris off the floor,

wiping up spills, and being aware of your

surroundings.”

---from Terry Monk, Store Safety Leader

Store # 744, FoodMax, Eastman, Georgia.

Slips, trips & falls are one of the leading injuries to customers in supermarkets.


SAFETY STORES IN THE SPOTLIGHTSpecial Congratulations to Jim Lee and his T.E.A.M. at Food Fair Store #146 - District 9. Store #146

was the only store in the company to complete the year 2000 accident free.

Congratulations to Glenn Leimbach and his team at Bruno’s Store #8. They have accomplished a 60%

reduction in injuries during the year 2000 compared to 1999.

The Safety Committee for Store #8 is led by Thellus Griglan and the committee members are Rene

Boshel, David Witte, Dena Angeles, and Natosha Jones. The committee is working hard to improve the

safety of Bruno’s #8 for the benefit of their teammates and customers.

When asked about the success of his safety committee Glenn Leimbach said, “Success is a journey, not a

destination.” Congratulations on all of your hard work, Bruno’s Store # 8!!

A. CONT. NEWSLETTER BackMonthly Safety Focus

by Brian Scarbrough, Store Safety Leader

Bruno’s Store # 4

We have been working on slip and fall prevention during the month of February. We have

determined that the following steps are most important in preventing falls.

1. Be sure to place warning cones near the spill to inform everyone about the section of the

spill. DO NOT LEAVE THE SPILL UNATTENDED WHILE RETRIEVING CLEANING

SUPPLIES AND WARNING CONES.

2.Sweep up any debris from the spill (glass, food, etc…).

3.Use a clean mop to remove the spill. NOTE: If the spill is oil based,you will need an absorbent to help absorb the spill.

4.After the spill has been cleaned up, use a dry mop to ensure the floor is completely dry.

We have found these simple procedures to be an effective way to reduce the risk of a slip and

fall occurring.

Additionally, we have held in-house training on the use of and cleaning of the slicer in the

bakery and deli, cuber guard use in the meat market, and the use of knives in the produce and

floral department.

A. CONT. NEWSLETTER Back

SAFETY COMMITTEE TIPS

Meet together at least monthly. Walk the store and brain storm on ideas for training of employees. Observe work practices of employees to see if they are performing

their job function in anyway that would expose them to risk of injury. Once items are identified as something that puts the team mates at

risk of injury, create a training/safety message tool on the risk. Split the training up by departments. Assign Safety Committee members to train specific departments. Do the training.

B. ENCOURAGEMENT

It is the Safety Manager’s job to be a It is the Safety Manager’s job to be a cheerleader by doing the following:cheerleader by doing the following:

1. Visiting stores.1. Visiting stores.

2. Recognizing accomplishments.2. Recognizing accomplishments.

3. Sending letters after visits.3. Sending letters after visits.

4. Quality follow-up. They need to know I 4. Quality follow-up. They need to know I

care about them and what they do.care about them and what they do.

C. CBT

Bruno’s Supermarket’s, Inc. Training Bruno’s Supermarket’s, Inc. Training Department developed an interactive Department developed an interactive Computer Based Training (CBT) program Computer Based Training (CBT) program with a 1 hour training module on physical with a 1 hour training module on physical safety. This covers the “Right To safety. This covers the “Right To Know”/MSDS requirements, lifting Know”/MSDS requirements, lifting techniques review, powered equipment techniques review, powered equipment review, and wet spill clean-up review.review, and wet spill clean-up review.

D. UNIONS

1. 1. By working with members of the By working with members of the union on committees, you build a union on committees, you build a partnership needed between partnership needed between

management and labor.management and labor.

2. 2. When disagreements take place, When disagreements take place, and they will, use the Delphi Ranking and they will, use the Delphi Ranking System and put your committees System and put your committees goals on a Gantt Chart.goals on a Gantt Chart.

DELPHI RANKING Page 1

Behaviors Identified by the Safety CommitteeBehaviors Identified by the Safety Committee

Rank your top 5 hazards from the following Rank your top 5 hazards from the following 10. Put a 5 beside the hazard that you 10. Put a 5 beside the hazard that you believe is the worst, put a 4 by the second believe is the worst, put a 4 by the second worst, put a 3 by the third worst, put a 2 by worst, put a 3 by the third worst, put a 2 by the fourth worst, and put a 1 by the fifth worst. the fourth worst, and put a 1 by the fifth worst. These will be added and ranked. These will be added and ranked.

DELPHI RANKING Page 2

List of HazardsList of Hazards1. _______________1. _______________

2. _______________2. _______________

3. _______________3. _______________

4. _______________4. _______________

5. _______________5. _______________

6. _______________6. _______________

7. _______________7. _______________

8. _______________8. _______________

9. _______________9. _______________

10. ______________10. ______________

RankingRanking

1. _______1. _______

2. _______2. _______

3. _______3. _______

4. _______4. _______

5. _______5. _______

DELPHI RANKING EXAMPLEList Your HazardsList Your Hazards

1. Electrical Wires Exposed1. Electrical Wires Exposed

2. Helium Tanks Not Secured2. Helium Tanks Not Secured

3. Emergency Exit Blocked3. Emergency Exit Blocked

4. Extension Cord Wires Exposed4. Extension Cord Wires Exposed

5. Fire Sprinkler Riser Blocked5. Fire Sprinkler Riser Blocked

6. Safety Cutter Not Used6. Safety Cutter Not Used

7. Using Milk Crates7. Using Milk Crates

8. Not Using Safety Guard on Band Saw8. Not Using Safety Guard on Band Saw

9. Potholes in the Parking Lot9. Potholes in the Parking Lot

10. Spill Clean Up Program10. Spill Clean Up Program

DELPHI RANKING EXAMPLEVote on Your HazardsVote on Your Hazards

1. Electrical Wires Exposed1. Electrical Wires Exposed 5 4 5 = 14 + 3 = 17 (1st)5 4 5 = 14 + 3 = 17 (1st)

2. Helium Tanks Not Secured2. Helium Tanks Not Secured

3. Emergency Exit Blocked3. Emergency Exit Blocked 1 2 = 3 + 2 = 5 (5th)1 2 = 3 + 2 = 5 (5th)

4. Extension Cord Wires Exposed4. Extension Cord Wires Exposed 3 3 3 = 9 + 3 =12 (3rd)3 3 3 = 9 + 3 =12 (3rd)

5. Fire Sprinkler Riser Blocked 5. Fire Sprinkler Riser Blocked

6. Safety Cutter Not Used6. Safety Cutter Not Used 2 = 2 + 1 = 32 = 2 + 1 = 3

7. Milk Crate Use7. Milk Crate Use 2 1 1 = 4 + 3 = 7 (4th)2 1 1 = 4 + 3 = 7 (4th)

8. Not Using Safety Guard on Band Saw8. Not Using Safety Guard on Band Saw

9. Potholes in the Parking Lot9. Potholes in the Parking Lot

10. Spill Clean-Up Program10. Spill Clean-Up Program 4 5 4 = 13 + 3 = 16 (2nd)4 5 4 = 13 + 3 = 16 (2nd)

RANKING

1. Electrical Wires Exposed1. Electrical Wires Exposed

2. Spill Clean-Up Program2. Spill Clean-Up Program

3. Extension Cord Wires Exposed3. Extension Cord Wires Exposed

4. Milk Crate Use4. Milk Crate Use

5. Emergency Exit Blocked5. Emergency Exit Blocked

GANTT CHARTWEEK BEGINNING

ACTION1

2

3

4

5

6

7

8

9

10

11

12

13

14

PLANNED IMPLEMENTATIONACTUAL IMPLEMENTATION

GANTT CHARTWEEK BEGINNING

ACTION 3/25 4/1 4/8 4/15 4/22 4/29

1 Electrical Wires Exposed

2 Spill Clean-Up Program

3 Extension Cord Wires Exposed

4 Milk Crate Use

5 Emergency Exit Blocked

6

7

8

9

10

11

12

13

14

PLANNED IMPLEMENTATIONACTUAL IMPLEMENTATION

E. DOCTORS1. 1. Walking the facility and watching Walking the facility and watching

employees work.employees work.

2. 2. Understanding the goals of the Understanding the goals of the

company (i.e. Alternate Work Program company (i.e. Alternate Work Program availability).availability).

3. 3. Understanding OSHA 200 reporting Understanding OSHA 200 reporting requirements.requirements.

4. 4. Accurate diagnosis.Accurate diagnosis.

5. 5. Listening to insight from the company. Listening to insight from the company.

F. COMPLIANCE

1. 1. When specific OSHA compliance is When specific OSHA compliance is a training issue, special training will a training issue, special training will

be given to Safety Committees.be given to Safety Committees.

2. 2. Some Safety Committees have Some Safety Committees have

designed their own Monthly Safety designed their own Monthly Safety

Inspections on compliance issues.Inspections on compliance issues.

3. 3. Compliance is a topic of discussion Compliance is a topic of discussion at each Safety Committee meeting.at each Safety Committee meeting.

Ideas from the Experts

Store # 8Store # 8A committee member came up with the A committee member came up with the

idea to make an in-house safety video idea to make an in-house safety video

with their own employees. Store # 8 saw a with their own employees. Store # 8 saw a 62% reduction in injuries for 1999 v. 2000. 62% reduction in injuries for 1999 v. 2000. As a result, they were no longer on the top As a result, they were no longer on the top 25 highest incident stores in the company.25 highest incident stores in the company.


Store # 4Store # 4

Made their own safety notebook and Made their own safety notebook and colored posters.colored posters.


Store # 51Store # 51

Worked to remove all milk crates used Worked to remove all milk crates used for stocking and fronting shelves and for stocking and fronting shelves and replaced them with step stools.replaced them with step stools.


Store # 88Store # 88

Made their own training notebook with Made their own training notebook with pictures to make the Safety Look pictures to make the Safety Look Program easier to present.Program easier to present.


Bruno’s Distribution CenterBruno’s Distribution Center

Accomplished 1,184,000 hours without Accomplished 1,184,000 hours without injuries that required lost time.* injuries that required lost time.*

*(Days away from work.)*(Days away from work.)

safety management safety program key points i. unit culture. ii. expertise. iii. safety committee....

Documents

safety committees

introducing safety

safety committeea

true expertthe true

makeupthe safety committee

monthly safety newsletter

true experts

atrisk of injury