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Safety FirstInnovations in Campus Emergency Response

Avi Badwal Sr. Dir. of Enterprise Technologies Organization Name

abadwal@sandiego.edu @avibadwal1

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Avi BadwalSr. Dir of Enterprise Technology, USD

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Cost of Education

State of Emergency

Student Success Student Engagement

Academic

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Shooter

State of Emergency

Weather Power

Non Academic

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#DF16 School Shootings in the United States

0

100

200

300

400

18th Century 19th Century 20th Century 21st Century

279342

322

160132

3010

Deaths Injuries

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What have we done?

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Data

Information on students and employees is key in these situations. Enriched Contact Record.

Having it all in one place is priceless.

Contact data Phone Numbers Addresses

Housing Info - On or off campus

Employee Info – Where are they working?

Relations Info Parents and Sibling names Parents or Siblings also part of the

community

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Email

Mass emails is one of the multi-channels used during an incident to provide communication.

• Pre-configured templates • Pre-configured lists of students and

employees that would be impacted.

• Ability to track whether a student/employee opened an email

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Memberships

Besides the usual contact and employment data, being able to know additional information on the students and employees might provide insight on how to locate them.

EOC Members Code members and specify roles. Pull reports for contacting.

Students and Employees What clubs are they members of? Who are other members of the club

and might they know where a particular student currently is?

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Text Messaging

Text Messaging is another communication channel used frequently. We currently use a stand alone system, but software like SMS Magic is integrated with Salesforce and can be used in the same way as Mass Email.

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Emergency Contact Information

We provide several method for students to update their Emergency Contacts.

• Safety Check App • Use contacts in Contact app • Integrated with our core systems

• MySanDiego Portal • Each term we require students to

verify their emergency contact. • Reminder happens every time

they login to the portal until they verify.

• Contact with offices like One-Stop, Registrar, Financial Aid

• Types of contact information • ICE • Missing Persons • Primary Residents

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Safety Abroad

Students studying abroad are encouraged to fill out a Side Trip form whenever they travel from their home institution.

• Know where study abroad students are

• Know who they traveled with • Know where they traveled to • Can be done easily through:

• Safety Check • Portal • MySDMobile • Website

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Case Management

During any emergency, parents, guardians, other students, and employees are looking for information about the incident and people involved. We can activate an Emergency Service Console to assist:

• Cases created via email, phone, and chat (live agent).

• Fields and views particular to an emergency.

• When working on case, can look at Contact record to see if we can let person know that person he/she is inquiring about is safe.

• If unable to determine safety, can set the case for call back/follow-up.

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Reports

Besides seeing the data on contacts themselves, we preconfigure reports to be used to assist EOC members on the phone, in the EOC office, and out in the community.

• EOC members and their roles. • Student lists by Housing area. • Event attendance reports for events

underway at time of incident. • Students who have reported that

they are “Safe”. • Cases that need follow-up. • Upcoming Appointments and Events

for cancellation if needed

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Mobile App - SalesForce1

Access to data and features are all available via SalesForce1 native mobile app.

• Look up a particular contact to see all the information we’ve previously discussed.

• Create a case for follow-up with someone.

• Look at events: location, date/time, attendees.

• Look at appointments & Kiosk check-ins.

• Etc..

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SafetyCheck

Student Aware app for Safety in general, but with Campus Emergencies in mind.

• Numbers to call in an emergency • Ability to request a safety escort • Ability to report a safety issue • Ability to provide Emergency Contact • In situation where there is a campus

incident, Safety Check option becomes available and student can report that they are “Safe”.

thank y u

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