saad haj bakry, phd, ceng, fiee 1 network management support saad haj bakry, phd, ceng, fiee p...
TRANSCRIPT
Saad Haj Bakry, PhD, CEng, FIEE
1
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE
PRESENTATIONS IN NETWORK MANAGEMENTPRESENTATIONS IN NETWORK MANAGEMENT
Saad Haj Bakry, PhD, CEng, FIEE 2
Objectives / Contents
Elements
Reporting / Records
Help Desk
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 3
Elements
Network: Description Performance Failures Auditing
Components: Specifications State & Support
People: Staff Users
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 4
People: StaffTechnical Staff: 70 (%)
Managers 10 (%)
Engineers / Technicians
15 (%)
Assistants 25 (%)
Operators 20 (%)
Non-Technical Staff: 30 (%)
Description
Who
Duties
Training
Performance
CIO / CEO
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 5
People: Users
Non-Technical Users
Decision Makers: CEO & Staff
Association with Activities
Main
Support
Position
Technical Users: CIO & Staff
Description
Who
Association
Access / Use
Training
Performance
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 6
Components: Specifications
Technical SpecificationsHardware Function
Model
Links Nature
Bandwidth
Software / Information
Nature
Use
Source
Manufacturer
Provider
Cost
SLA
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 7
Components: State & Support
StateLocation
Environment
Connectivity
Function
Responsibility (people)
Support
Testing Tools
Maintenance
Evaluations
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 8
Network: Description
DescriptionComponents Specifications
Source
State
Support
Interconnection / Interfacing / Integration
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 9
Network: Performance
TrafficProcess Arrival
(Rate)
Service (Time)
Load
Busy Period
MeasuresErrors Channel
Quality
Utilization Load / Capacity
Delay
Throughput
MonitorTraffic
Measures
Load Limits
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 10
Network: Failures
Failure Description
Cause
Occurrence
Repair
Measures
MTBF / MTTR
Availability =
NOS / NOF
Congestion =
InvestigationsDistribution of TBF
for the various Types of Failures
…same for TTR
Frequency Distribution (of Faults)
Understanding Recommendations
MTTRMTBF
MTBF
NOFNOS
NOS
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 11
Network: Auditing (Changes)
TestsPerformance
Security
Inventory
Cost
Others
Changes
Drive:GrowthNew RequirementsUpgrading
Development
Redesign
Replacement
Regular Reporting
Every 6 Months
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 12
Help Desk Objectives
Services
Reporting
Database
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 13
Help Desk: Objectives
“Single point” of contact
Reflection of “service satisfaction”
Customer assistance
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 14
Help Desk: Services
Enquiries: e.g. Billing
Failures / Problems
Escalation Process:
• Fault Verification
• Fault Reference:
Equipment / Service
• Fault Supervisor
• Progress Report / Database
• Repair Confirmation
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 15
Help Desk: Database
Why: Management
of Faults
Making Use of Historical Information
Fault Status: Open:
“recorded by help desk” Outstanding:
“under attention” Closed:
“resolved (historical)
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 16
Reporting / Records
Objectives
Reporting Format
Elements: Staff Records Users Records Inventory Records
State: Operation Records Fault Records
Audit Reports
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 17
Reporting: Objectives
Decision making
Reliable “operation” “Back up”
Utilization of “resources”
Planning
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 18
Reporting: StaffIdentity
Name
Age
Qualifications
Position
Address
Resume
DutiesTasks
Dates
Performance
Assessment
Attendance
Rules
Timetable
Absence: Lateness Sickness Holidays
TrainingReceived
Required
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 19
Reporting: Users
IdentityJob Title
Department
Location
Special Needs
Other Details
Use of Resources
Intranet / Extranet / Internet
Tools: Structure / Layout / Capacity
ID(s) / Addresses
Other Details
Required SupportSecurity
Reliability: Standby Facilities
Monitoring: Usage Statistics
Other Details
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 20
Reporting: Inventory
ResourcesEquipment
Channels
Software
Information
Recording / Reporting
Daily
Weekly
MonthlyQuarterly
Use
Association with
Users / Staff
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 21
Reporting: Operation
StateCurrent
Structure
Maintenance Program
Other Details
TrafficMonitor
Statistics
Performance Measures
Other Details
Reference (change against)
Time: Busy Period
Randomness
Performance Criteria
Other References
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 22
Reporting: FaultFailed ElementEquipment / Channel /
Software …
Location / Port Addresses
Manufacturer / Provider
Maintenance Authority (SLA)
Testing Facilities
Fault DetailsCause of Fault
Day & Time: Occurrence (TBF) Reporting for Service Start of Repair Repair Accomplishment (TTR)
Total Service Time
Other Details
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 23
Reporting: Audit Reports
Issues Performance Security Inventory Cost /
Economic Other Details
Change Growth Upgrading Replacement Redesign Other
Changes
Reporting Period:
Internally: 3 M to 1 Y
Externally: 1 to 2 Y
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 24
Reporting: Format
Structure Identity Basic Parts Additional Parts References Appendixes
Identity Title / Date By Who (authority) Summary
(including objectives) Circulation
(target readers) Other Information
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 25
Conclusions: Management Support
Understanding People Components Network
Help Desk
Reporting / Records
Network Management Support
Saad Haj Bakry, PhD, CEng, FIEE 26
References
Telecommunications Management: Operation & Management of Networks, National Computing Centre (NCC) Training, UK.
Network Management Support