ryan grayson - resume
TRANSCRIPT
[email protected]|M:(203)803-0571
1700PARKAVENUE#820,WEEHAWKEN,NJ07086
WORKEXPERIENCEWINDSORCUSTOM –DIRECTOR AUGUST2011-AUGUST2016Overview
• ResponsibleformanagingallaspectsofacustommenswearcompanysincelaunchinAugust2011–includingCustomerExperience,Sales,Development,Operations,Production,Sourcing,Design,andDelivery.
BrandManagement
• Byeffectivelymanagingclientrelationssincelaunchingin2011,43%ofclientshavereturnedtoplaceadditionalorders.• Customerretentionisachievedbycontinuousfollow-ups,uniquemarketingstrategies,andpersonalizedreachouts.• Developcustomizedproposalstobusinessofficesofferingselectiveuniquesalespackagesbaseduponcompanydress
code.• Maintain100%ontimedeliveryforhighurgencyordersbycoordinatingwithfactoryrepresentativestoensureall
elementsoftheprocessarecorrectlyplannedout;fromfabricorderingtocustomscompliance.
Production/Sourcing/Operations• SourcednewfactoryrelationshipinHongKongthatleadtoincreasedsales,higherprofitmarginsandatwoweekdecrease
inleadtimefordeliveryoffinishedgoodswithinthesecondyearofoperation.• Establishedanddevelopedpartnershipswithtailorsthathaveculminatedtoanaveragesavingsof15%sincelaunchingthe
brand.• Introducedcustomcashmereandblendedknitweartothebrandin2015aftersourcinganoverseasmadetomeasure
sweaterfactory.• Partnerwithdomesticandoverseasfactoryofficestomaintainproductiontimeline,ensuringaproactiveapproachto
potentialdelays.• Sourceaversatilefabricselectiontoappealtoeveryclient,providingItalianandEnglishqualitiesatmultiplepricepoints
foralllevelsofluxury.• Manageeachmade-to-measureappointmentfromstarttofinishincluding:initialmeasurements,design,production,
delivery,fittingsandtheclient’sfinalapproval.• Responsibleforcommunicationwithclientsregardingshipmenttimingandfollow-upsafterfinaldelivery.
Sales/Profit
• Increasedcompanysalesby28%overthelastfouryears.• Newfactoryallocationallowedfora5%averageincreaseinprofitmargin.• Foundedcollaborationswithfootwear,sockandcufflinkcompanies,whichenabledanincreaseinclientpurchases.
RALPHLAUREN – TAILOREDCLOTHINGANDSHIRTING,PRODUCTIONASSISTANT JUNE2009-AUGUST2011SampleManagement
• Managedover3,000samplestobeshippedto9globalshowroomsonanannualbasis.• Achievedanaverageontimedeliveryof98%bysuccessfullyimplementingstrongrelationshipswithcross-functionaland
overseaspartnerssuchasDesign,Fabric,TechnicalDesignaswellasItalyandHongKongoffices.• PartneredwithFabricteamstoensureallocationfrommillstooverseasfactoriesresultedincorrectsampledevelopment.• Manageddailymaintenanceofsamplepurchaseordersinanefforttomeetapprovalanddeliverydeadlines.• CreatedandmaintainedallNYMakesamplechartsandcollaboratedwithcross-functionalpartnerstoprocurenecessary
rawmaterialsandtrimsfromlocalandoverseasmills.DeliveryReportingandPerformance
• Responsibleformanagingthereviewofbulkdeliveryperformancereportingandcross-referencingforontimeperformance.
• PartneredwithReceivingandTransportationDepartmentstoclosePOsandresolveoutstandingissues.• Preparedmaterialsforandparticipatedinweeklydeliveryperformancemeetingswithmanagement.• Responsibleforcommunicatingdeliverydetailsforseasonallyselectedadvertisingstyles.
[email protected]|M:(203)803-0571
1700PARKAVENUE#820,WEEHAWKEN,NJ07086
EILEENFISHER – KNITS, PRE-PRODUCTION/PRODUCTIONASSOCIATE AUGUST2008–MAY2009
• Assistedwiththemanagementofallpre-productionfunctions.• Collaboratedwithtrimsupervisorandmanufacturingoperationstomanageinventorylevels,forecastfutureseasonorders
aswellassolveproductionissuesduringthedevelopmentcycleforbothdomesticandimportmanufacturingmaterials.• PartneredwiththeProductDevelopmentManagertoassistwithcolor,fabricandswatchapprovals.• Assistedwithtrackingandarrangingtransportationforvarioussamplesneeds,includingmarketingandadvertisingshoots.
EDUCATION:UNIVERSITYOFRHODEISLAND,KINGSTON,RI– BACHELOROFARTSINCOMMUNICATIONSTUDIES,MINORINBUSINESS,MAY2008SOFTWARE/SKILLS: EXTENSIVE USE OF WEB PDM, SOURCING 2000, SYSTEM A (PCIS), EFOCUS, BLUE CHERRY, APPLE OS X AND WINDOWS XP;MICROSOFTOFFICEINCLUDINGEXCEL,WORD,POWERPOINT