rural inclusion: designing a training session for pas and smes

Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)

Rural InclusionDesigning a Training Session

for Public AuthoritiesNikolaos Marianos, Alexios Dimitropoulos, Katerina

Papakonstantinou, Sofia MavrogianniGreek Research & Technology Network, Athens, Greece

Rural Inclusion

Vision: Making the life of civil servants and entrepreneurs in rural areas easier through innovative eGov services, training tools and methods

Principal Objective: To reduce the administrative burdens (ABs) of rural SMEs, by reducing the information elicitation process of businesses when they want to use a particular instance of some public service, or making more effective use of the resources

Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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Rural Inclusion Objectives

To deploy a number of innovative eGov services that will complement the provision of the selected public services, and will facilitate the interaction between the rural SMEs and the regional authorities

To adopt and implement an innovative approach for the training of both staff of the regional public agencies and SME communities on the use of the deployed eGov services, aiming at a cultural change towards the use of online public services


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Rural Inclusion Platform Incubator of three components

Semantic eGov The main bundle of semantic eGov services that helps

reducing the administrative burden for rural SMEs, in regard to their transactions with regional public authorities

eGovTube A semantically interactive web platform for knowledge and

experience exchange between users related to facilitating the gradual adoption of the innovations proposed

RuralObservatory 2.0 The carrier of training content , also provisioning for some

additional eGov services


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Semantic eGov

The main bundle of semantic eGov services that helps reducing the administrative burden for rural SMEs, in

regard to their transactions with regional public authorities

[designed by NUIG & CERTH]Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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eGovTube

A semantically interactive web platform for knowledge and experience exchange between users related to

facilitating the gradual adoption of the innovations proposed (i.e. the eGov services proposed by Semantic eGov and Observatory 2.0) in the target communities

[designed and developed by CEDEP]Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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RuralObservatory 2.0


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The carrier of training content, also provisioning for some additional eGov services [designed and developed by GRNET]

Training and Living Labs in Rural Inclusion Major aspect of the overall Rural Inclusion approach a

collaborative training and networking approach What? adopt and implement an innovative approach

for the training Who?

staff of the regional public agencies SME communities

On What? on the use of the deployed eGov services, aiming at a cultural change towards the use of online public services

Why? to accomplish a cultural change towards the usage of online public services


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Objectives of the Training Events Train Public Authorities to:

become professional in using the RI services model public services according to the RI service

modeling methodology assist their community in taking up the services

provided by Rural Inclusion Train SMEs to:

become professional in using RI services and tools

take up eGov services and evolveRural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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Training Events

It is expected that training events will take place in the five (5) participating user regions In the Greek island of Chios In the Spanish autonomous region La Rioja In the French area of Lammote - Beuvron In the area of Latvia In the Communauté de Communes du Nord

Martinique (overseas France)


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Training Events

Organised by user partners (PAs) and supported by technical partners

Supported by training content found on the RI Wiki, Rural Observatory 2.0 and eGovTube

A two-step process to achieve maximum impact, comprising of: Small Scale Local Events Large Scale National Events


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Small Scale Training Events - PAs 3-5 PA employees and representatives of

Local Public Authorities focusing on both training and dissemination encourage and support the development of

links and first discussions on possible collaborations

participants asked to participate to the Large Scale National events and provide contacts

evaluate the R.I. platformRural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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Large Scale Training Events - PAs 10-15 P.A. employees and representatives of

National Public Authorities Training on:

Modelling public services Using R.I. Services and Tools Hands on sessions

Invite to model their public services using R.I. methodology

evaluate both the training session and the R.I. platform


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Training Events - SMEs The same methodology with PAs Training focused on the use of RI services

and tools evaluate both the training session and the

R.I. platform


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Ensuring Comparability Follow the Guidelines

Agenda (list of sessions, duration of sessions, materials to be used)

Reporting Template for Organizers to report on the events (date, location, no. of participants etc.)

Official Invitation to promote the events Use the provided PPTs, Manuals/Handbooks Use the same timeline for the events Evaluate the event by using the same

questionnaires


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Planning the events Decide and finalize the following details:

finalizing the agenda identification of the target groups addressed adapting and sending the invitation to participants

receiving the confirmation of 3-5 participants for the Small Scale Events and 10-15 for the Large Scale Events


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Ensure Technical Compatibility Making sure the following are available:

Internet connection sufficient number of computers: 3-5for the Small

Scale Events and around 10 for the Large Scale Events, with: Firefox or Chrome or Opera or Safari Browser Java installed Adobe Flash installed Administrator rights if using Windows 7


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Participants

Representatives of RI project partners, as facilitators

Tutors who will conduct the training Representatives of the hosting PA, not only

as facilitators, but also as recipients of training

PA representatives/ employees OR Representatives of selected SMEs, SMEs

Associations and start-up companiesRural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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Large Scale Events Agenda (1/3) Welcome speech and introduction Pre Training Session Evaluation

(Questionnaires by GRNET) Setting up Rural LL in RI Introduction to eGovernment Introduction to Public Services The role of Rural Inclusion Public services for Rural Businesses Hands-on Session – Using the R.I. Services


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Large Scale Events Agenda (2/3) Measuring Administrative Burdens GEA PS Description Template Poor versus complete service descriptions GEA PS Description Example Diagrams for modeling public services Presentation of a real example of a modeled

public service Hands-on Session – Modeling of real public

services


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Large Scale Events Agenda (3/3) Presentation of the eGovTube Hands-on Session – eGovTube Using and exploiting the opportunities of

RuralObservatory 2.0 Hands-on Session – RuralObservatory 2.0 Q&A session Post Training Session Evaluation Closing


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Training Events


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Conclusions

Training Sessions aim to train the personnel of Public Authorities (P.A.).

To achieve maximum impact from the initial interaction and consultations with the P.A. employees, a two-step process comprising of Small Scale Local events and Large Scale National Training events is proposed.


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rural inclusion: designing a training session for pas and smes

Health & Medicine

rural business

rural inclusion objectives

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resources rural inclusion

rural inclusion vision

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administrative burdens